Holiday Inn & Suites Phoenix Airport By IHG
An airport suite hotel offering free parking, on-site dining, and quick access to Phoenix Sky Harbor.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
This airport hotel provides spacious suites near Phoenix Sky Harbor with free Wi-Fi, free onsite parking, and an on-site bar and restaurant. Rooms are clean and feature Dove bath amenities with strong shower water pressure. However, guests frequently complain about uncomfortably hard beds and slow airport shuttle transfers. 1210
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- The location is convenient to the airport, local medical centers, and a walkable Food City grocery store. 12
- Rooms are clean and stocked with Dove shampoo, body lotion, and hand soap, while showers provide strong water pressure. 912
- Free onsite parking and free Wi-Fi add dependable value for travelers. 101612
- Despite busy interstate traffic right outside, rooms remain surprisingly quiet. 3
The catch
- Some guests found the beds fluffy and comfortable, whereas others reported painfully stiff mattresses and a shortage of pillows. drawn from the full read
- The on-site restaurant and bar is convenient for avoiding the outdoor heat, though some diners considered the food overpriced. 4
- Shuttle service draws praise for pleasant drivers from some reviewers, but others experienced waits over 30 minutes for a short ride. drawn from the full read
Who it's for
- — Airport layovers and park-and-fly trips
- — Visits to nearby Phoenix hospitals
- — Guests wanting suites with free onsite parking
Skip it if
- — Sensitive sleepers who need soft, plush mattresses
- — Travelers on rigid schedules relying on the airport shuttle
Seen on camera
23 moments · 4 videos · Holiday Inn & Suites Phoenix Airport By IHG
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“something cool about this hotel is you can use the hilton app to get your room key on your phone so all nice he has to d…”
youtube.com4:19“One of the best value adds here is the complimentary breakfast buffet and free Wi-Fi. This helps keep your morning routi…”
youtube.com0:24“and you also have a nice little fridge with a freezer so that's basically the kitchen space that you'll see when you com…”
youtube.com5:12“you'll see across the room there's this other desk with like a pull out dining room table but they only give you one cha…”
youtube.com6:07“we did ask for extra pillows so you'll see extra pills on the bed they only actually gave us three pillows when we got h…”
youtube.com7:16“here's the view outside it's a nice little interstate view it's kind of interesting”
youtube.com7:31“there is a ton of cars on that interstate making it a very very busy area but our room's pretty quiet so one of the bene…”
youtube.com7:40“so this hotel stay i've been pretty much mostly in the bed obviously recovering from surgery and this bed sucks like i'd…”
youtube.com8:34“again like gary mentioned earlier we got like no pillows and i had to ask for extra pillows like twice”
youtube.com8:59“the mirror is nice there's a nice little mirror here but that's kind of all to the room”
youtube.com11:49“and a heads up for housekeeping for them you had to let them know 24 hours in advance if you wanted the room cleaned whi…”
youtube.com18:27“The hotel is ideally situated near the airport and North American Technical College. It is a great home base for both bu…”
youtube.com0:13“this place had dirty floors and when i say dirty floors you'll see it in the footage just disgusting”
youtube.com16:30“The hotel features 128 well-appointed rooms, providing a wide variety of layout options to suit your specific needs.”
youtube.com0:28“Each room is tastefully decorated and equipped with modern amenities to ensure you have everything required for a seamle…”
youtube.com0:35“You can also start your day right with a delicious breakfast included with your stay, saving you both time and money in…”
youtube.com1:26“The friendly and attentive staff is always on hand to assist with any requests, ensuring a smooth experience from the mo…”
youtube.com1:33“The hotel is located just 10 minutes from the airport, making it an incredibly convenient choice for travelers with earl…”
youtube.com0:11“Each of the 114 rooms comes equipped with practical features like a refrigerator, microwave, and coffee maker, which is…”
youtube.com0:30“all right so here's the floors they are pretty dirty most days there's actually been popcorn on the floors for some reas…”
youtube.com12:25“One of the biggest value adds here is the free Wi-Fi and the free onsite parking, which is a huge plus in many US cities…”
youtube.com0:54“The staff wasn't very friendly there then there was one person that we dealt with that was really nice the rest of them…”
youtube.com18:21“in terms of like if you're coming to phoenix for healthcare it was only about like a five to ten minute drive to get to…”
youtube.com19:32Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 82/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
92- “The bathroom had a bathtub with shower and in all three suites we stayed in the water pressure of the shower was excellent.” 12
- “Both room types have the sink and vanity in the main bedroom area rather than in the bathroom. This was somewhat inconvenient as it meant having to use it by the light of my phone at night so that I didn't wake up Shae.” 12
Food
91- “There's one in Memphis we love so much that we keep going back. The breakfast lady is amazing and has offered us her family & friends discount.” 9
- “it keeps the glare off the tv. also, those cinnamon rolls at breakfast. ugh so good! i'm traveling to KC this week for work and hoping i can find a HIX to treat myself lol” 9
Location
86- “The hotel is ideally situated near the airport and North American Technical College. It is a great home base for both business travelers and tourists exploring the Phoenix area.” 160:13
- “The hotel is located just 10 minutes from the airport, making it an incredibly convenient choice for travelers with early flights or short layovers.” 100:11
Noise
88- “there is a ton of cars on that interstate making it a very very busy area but our room's pretty quiet so one of the benefits of this room is it has been pretty quiet” 37:40
- “We actually appreciated being on the fourth floor for two of those stays as that's the top floor and so it meant there was no sound from people in a room above us.” 12
Room
89- “We stayed three different times at the Holiday Inn & Suites Phoenix Airport North and loved the hotel. It feels like a resort without being one and it's excellent that every single guest gets a spacious two room suite as that's not at all common for the Holiday Inn brand.” 12
- “The hotel room itself was spotless. It looked brand new to me.” 4
Service
87Bed & Sleep
87Value
83Where it is, how to reach it
Details checked 2026-09-10
Where it sits
Holiday Inn & Suites Phoenix Airport By IHG and the 27 other hotels we cover in Phoenix. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
On par with what $ usually buys
Scores level with the modest median of 82, across 404 hotels in the same bracket. In Phoenix it sits level with the local median of 82.
- This hotel
- 82
- Bracket median
- 82
- Index median
- 86
Based on 404 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 1 mention
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 92 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Courteous staff, prompt Sky Harbor shuttle, clean, and convenient to the freeway.” 4
- “All employees were helpful, professional and courteous especially the shuttle drivers!!!!” 4
- “something cool about this hotel is you can use the hilton app to get your room key on your phone so all nice he has to do is tap that button and it unlocks” On camera34:19
- “Update May 2022: We stayed at this hotel again last month and had a much better experience service-wise. We stayed at this hotel again last month and had a much better experience service-wise. The front desk staff were much more friendly, helpful and responsive.” 12
- “This second visit ended up having a lengthy check-in process, but ultimately we were able to get a suite with a kitchen, so we appreciated the effort that front desk agent went to.” 12
- “The check-in experience for our first couple of stays wasn't too bad, although the third was quite simply appalling (more about that in the 'Service' section later on).” 12
- “The shuttle arrived on time and the driver was courteous and professional.” 4
- “and a heads up for housekeeping for them you had to let them know 24 hours in advance if you wanted the room cleaned which i don't plan that far ahead but we were there for seven days so” On camera318:27
- “in the meantime the hotel called and told me my room was ready for my arrival and this was at 11:30AM. It was really nice, and they were nice.” 9
- “Great place to stay! Shuttle service not so much.” 4
- “Then when checking out from that second stay, the agent working that evening couldn't have been nicer or more helpful.” 12
- “in the meantime the hotel called and told me my room was ready for my arrival and this was at 11:30AM. It was really nice, and they were nice. I arrived check in was great.” 9
- “The hotel is great value when using points, but also seems to be good value when paying the cash rate if you don't have IHG Rewards points. Just don't expect much from the front desk agents because the majority of them don't seem to want to be there.” 12
- “this place had dirty floors and when i say dirty floors you'll see it in the footage just disgusting” On camera316:30
- “The rooms are nice and the staff is always pleasant.” 4
- “Total = 4.24/5 (this score would've been higher if it wasn't for the generally crappy service)” 12
- “and you also have a nice little fridge with a freezer so that's basically the kitchen space that you'll see when you come into the apartment” On camera35:12
- “It therefore made sense to stay another couple of nights after getting back from Virginia which made that our third stay at the hotel within about a month. Although service from the front desk was poor across all three stays, we loved our stays there and would happily return.” 12
- “The staff was patient with me with reservations, etc...” 4
- “the mirror is nice there's a nice little mirror here but that's kind of all to the room” On camera311:49
- “I second the Hilton. Very nice updated rooms.” 11
- “She acted like she didn't want to be there and was about as impersonal of a front desk agent as we've ever encountered. She clearly didn't want to be there or help anyone, so check-in was a really awkward experience.” 12
- “The friendly and attentive staff is always on hand to assist with any requests, ensuring a smooth experience from the moment you arrive until the moment you depart.” On camera21:33
- “i am a huge fan of HIX. especially the new ones with the headboard backlighting, that's so nice. it keeps the glare off the tv.” 9
- “The only downside to the hotel in the past was the service, but it was much-improved this time around.” 12
- “Service from the front desk overall during our stay was pretty poor though. It simply felt like most of their front desk employees didn't want to be there.” 12
- “all right so here's the floors they are pretty dirty most days there's actually been popcorn on the floors for some reason and it definitely stinks in here too so definitely not the cleanest hotel we've ever stayed at” On camera312:25
- “I've stayed at the Crowne Plaza a few times with free night certificates. Not bad. It's where a lot of the flight crews seem to stay. Good shuttle service to the airport in the early morning.” 8
- “I e stayed at the Hilton and it was a nice hotel. Great staff and the food on property was good.” 11
- “here's the view outside it's a nice little interstate view it's kind of interesting” On camera37:31
- “The staff wasn't very friendly there then there was one person that we dealt with that was really nice the rest of them were not very helpful at all” On camera318:21
- “Everything went well except......made call to hotel to pick us up at the airport with the hotel shuttle. 30 minutes later still no shuttle. 2nd phone call made and shuttle finally showed up. Driver told us the front desk never told him we needed to be picked up until the 2nd phone call was made. They need to tighten up this process!” 4
- “The transportation to and from the airport was on time and courteous. I was picked up from the terminal upon my return within minutes.” 4
- “Love the resturant staff and menue..” 4
- “The lobby was clean, the room was clean with Dove shampoo, body wash, hand soap and body lotion.” 9
- “clean room noisy refrigerator” 4
- “the room was clean with Dove shampoo, body wash, hand soap and body lotion. That was a great surprise since Hilton often doesn't have hand soap.” 9
- “We stayed three different times at the Holiday Inn & Suites Phoenix Airport North and loved the hotel. It feels like a resort without being one and it's excellent that every single guest gets a spacious two room suite as that's not at all common for the Holiday Inn brand.” 12
- “The hotel room itself was spotless. It looked brand new to me.” 4
- “I'm not sure if every suite has a small balcony, but at least two of our suites had them (I can't remember about the third). There were pretty nice views as far as airport hotels go seeing as they looked out over mountains.” 12
- “so the room not really thought about very well not really strategically planned kind of jumped together if you ask me” 3
- “The hotel features 128 well-appointed rooms, providing a wide variety of layout options to suit your specific needs.” On camera20:28
- “then, I went back to my room and sat in a really awesome chaise lounge chair that was so comfortable, I kind of tucked into the corner and read for a while.” 9
- “Behind the armchair was a wet bar with a mini fridge and microwave. As mini fridges go, this one was a good size and, if I'm remembering correctly, had a small freezer compartment inside.” 12
- “Both sides of the bed had two power outlets, making it easier to charge your devices by the bed overnight.” 12
- “Even better, every room in the hotel is a suite with two rooms which is something Shae and I value highly.” 12
- “Each room is tastefully decorated and equipped with modern amenities to ensure you have everything required for a seamless stay.” On camera20:35
- “Each of the 114 rooms comes equipped with practical features like a refrigerator, microwave, and coffee maker, which is great for longer stays.” On camera100:30
- “The hotel offers free Wi-Fi to all guests and it seemed to be a decent speed. I was able to do a Zoom meeting from the bedroom with the door closed as Shae was teaching in the living room and it picked up a good enough connection for that.” 12
- “Looks to be newly renovated, though the room was obviously missing furniture that must not have arrived yet.” 4
- “The bedroom was through a door at the end of the living room. This layout works perfectly because the courtyard of the hotel can get noisy with other guests walking past, noise from the pool (although that gets closed at 10pm), etc. This means that at nighttime you don't hear anything like that as the bedroom is isolated from all that noise.” 12
- “you'll see across the room there's this other desk with like a pull out dining room table but they only give you one chair for the table so i don't know how useful that is for a dining room table” On camera36:07
- “Crowne plaza is decent and you can walk across the street to the sky train to get to your terminal at the airport so no shuttle or car needed” 8
- “It feels like a resort without being one and it's excellent that every single guest gets a spacious two room suite as that's not at all common for the Holiday Inn brand. It's in a convenient location if you need to fly out of Phoenix airport and has a free shuttle.” 12
- “The hotel is ideally situated near the airport and North American Technical College. It is a great home base for both business travelers and tourists exploring the Phoenix area.” On camera160:13
- “There's a Food City grocery store a couple of minutes walk away, along with a few fast food places also within walking distance. It's nice having those within walkable distance seeing as a lot of guests probably get the shuttle to and from the airport and so might not have a car with them.” 12
- “The hotel is located just 10 minutes from the airport, making it an incredibly convenient choice for travelers with early flights or short layovers.” On camera100:11
- “They also improved the parking so I didn't have to park my car on a gravel pad and it was in a regular parking lot. This hotel is convenient to the airport.” 4
- “in terms of like if you're coming to phoenix for healthcare it was only about like a five to ten minute drive to get to the hospital from where we were at so it is it was close in that sense but not really close to anything else” On camera319:32
- “We ate lunch there one afternoon and their burgers and fries are very tasty. However, at $14-$16 for single burgers and $17-$19 for double burgers, it was slightly more expensive than I would've expected.” 12
- “The Holiday Inn & Suites Phoenix Airport North is a pet-friendly hotel and charges a pet fee of $50 per stay. That's not bad because it's not too excessive if you're only staying one night, but is great value if you're staying for some time.” 12
- “Currently.in the hilton with the peeling wall paper, stench that smells like a teenage boy locker room and the food is mediocre at best but definitely overpriced like its 5 star.” 11
- “The pet fee of $50 per stay was reasonable and she liked being able to walk around the property to do her business as it meant she didn't get dragged on a longer walk in the heat of the day.” 12
- “Good price for one night at hotel and 12 days of parking.” 4
- “Despite booking our stays using points, when checking our credit card later on they'd overcharged us by about $270 (there should only have been a food charge for $20 or so).” 12
- “Rooms need more outlets to charge phones, iPads, watches etc. Two people-not enough” 4
- “While paying with points was better value, $110-$120 is also good value considering how nice the hotel is and that you can get a free shuttle to and from the airport if needed.” 12
- “When looking online, I saw that the Holiday Inn & Suites Phoenix Airport North was a decent price using IHG Rewards points.” 12
- “One of the biggest value adds here is the free Wi-Fi and the free onsite parking, which is a huge plus in many US cities.” On camera100:54
- “rates, it's fantastic value in the World of Hyatt program.” 12
- “One of the best value adds here is the complimentary breakfast buffet and free Wi-Fi. This helps keep your morning routine smooth and your connectivity constant.” On camera160:24
- “it keeps the glare off the tv. also, those cinnamon rolls at breakfast. ugh so good! i'm traveling to KC this week for work and hoping i can find a HIX to treat myself lol” 9
- “Breakfast is decent enough for an included hotel breakfast. I also appreciate that most have microwaves and fridges in the rooms.” 9
- “Breakfast in the morning was good, was it amazing? No, pretty standard, but the coffee was excellent, and they had Chiobani yogurt which I love.” 9
- “For breakfast there's 44th Street Bistro Lounge & Coffee Shop which can be found in the lobby. Their breakfast selection is limited, although their parfait with granola was sizeable and very tasty.” 12
- “You can also start your day right with a delicious breakfast included with your stay, saving you both time and money in the mornings.” On camera21:26
- “The hotel has improved since the last time we stayed in that they've added a bar and restaurant on-site meaning it was not necessary to go back out into the heat once we were checked in.” 4
- “I've stayed in multiple Holiday Inn Express hotels. I've never had a complaint. The free breakfast is actually quite good.” 9
- “Breakfast is decent enough for an included hotel breakfast.” 9
- “Hotel was nice, it was under a remodel, no free breakfast.” 4
- “There's one in Memphis we love so much that we keep going back. The breakfast lady is amazing and has offered us her family & friends discount.” 9
- “Both room types have the sink and vanity in the main bedroom area rather than in the bathroom. This was somewhat inconvenient as it meant having to use it by the light of my phone at night so that I didn't wake up Shae.” 12
- “The bathroom had a bathtub with shower and in all three suites we stayed in the water pressure of the shower was excellent.” 12
- “we did ask for extra pillows so you'll see extra pills on the bed they only actually gave us three pillows when we got here three pillows for a queen size possibly a king size bed not super great” On camera37:16
- “Single king bed was very comfortable on my first night. Double queen was not as comfortable on my return night” 4
- “The bed was fluffy and comfortable.” 9
- “During our first and third stays we had a bedroom with one king bed. The bed was comfortable and the blackout curtains worked very well, so that helped us get a good night's sleep.” 12
- “The bed was comfortable and the blackout curtains worked very well, so that helped us get a good night's sleep. That's particularly helpful if you're staying at this hotel after an overnight flight and want to sleep during the day.” 12
- “so this hotel stay i've been pretty much mostly in the bed obviously recovering from surgery and this bed sucks like i'd give this bed a zero if i could give it a zero but it's like laying on a piece of plywood there's like no give to it there's no fluff to it” On camera38:34
- “there is a ton of cars on that interstate making it a very very busy area but our room's pretty quiet so one of the benefits of this room is it has been pretty quiet” On camera37:40
- “We actually appreciated being on the fourth floor for two of those stays as that's the top floor and so it meant there was no sound from people in a room above us.” 12
- “Housekeeping wheels around laundry carts to collect sheets and those carts were pretty noisy as they echo around the courtyard.” 12
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- Noise rests on 2 sources — too thin to rely on.
- 12 sources carry no publication date, so we cannot tell how current they are.
Ask about Holiday Inn & Suites Phoenix Airport By IHG
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Solid coverage · 58/100We read 16 sources for this property, and pulled 116 traveler insights worth knowing. Last checked 2026-09-11.
Watch this hotel
We keep reading Holiday Inn & Suites Phoenix Airport By IHG. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 7 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 16 cited sources▾
Everything quoted on this page.
- 8IHG hotel near Phoenix Airport : r/ihghotelsresortsreddit.comForum thread2025-02-13Recent2 quotes used
“Crowne plaza is decent and you can walk across the street to the sky train to get to your terminal at the airport so no shuttle or car needed”
Read originalreddit.com - 11Two night stay in Phoenix near the airport? Hilton or ...reddit.comForum thread2024-08-26Ageing10 quotes used
“Currently.in the hilton with the peeling wall paper, stench that smells like a teenage boy locker room and the food is mediocre at best but definitely overpriced like its 5 star.”
Read originalreddit.com - 9Holiday Inn Express : r/hotelsreddit.comForum thread2024-01-21Ageing16 quotes used
“The lobby was clean, the room was clean with Dove shampoo, body wash, hand soap and body lotion.”
Read originalreddit.com - 12Hotel Review: Holiday Inn & Suites Phoenix Airport North, AZnohomejustroam.comReview site2021-06-13Ageing35 quotes used
“We ate lunch there one afternoon and their burgers and fries are very tasty. However, at $14-$16 for single burgers and $17-$19 for double burgers, it was slightly more expensive than I would've expected.”
Read originalnohomejustroam.com - 1Holiday Inn Express And Suites Phoenix Mesa West By IHGyoutube.comVideoDate not statedListened for quotes onlyRead originalyoutube.com
- 2Holiday Inn Express Hotel & Suites Tempe Hotel By IHGyoutube.comVideoDate not statedListened for quotes only4 quotes used
“You can also start your day right with a delicious breakfast included with your stay, saving you both time and money in the mornings.”
Read originalyoutube.com
More in Phoenix
All Phoenix hotels →A sprawling Phoenix resort featuring desert-modern renovated rooms, garden grounds, and views of Piestewa Peak.
A central downtown hotel featuring spacious rooms, good soundproofing, and easy light rail access.
A convenient airport stopover offering updated rooms, reliable transit links, and early morning shuttles.
Midtown hotel near downtown with comfortable beds, fast Wi-Fi, and steep breakfast fees.
A quiet airport suites hotel with fast Wi-Fi, convenient to Sky Harbor but held back by dated decor.
Spacious suites with a 12:00 p.m. checkout and large pool, weighed down by worn furniture and dirty carpets.