Crowne Plaza Phoenix Airport - Phx by IHG
A convenient airport stopover offering updated rooms, reliable transit links, and early morning shuttles.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
The Crowne Plaza Phoenix Airport is a practical stopover for travelers and flight crews needing easy access to terminals and light rail connections. Guests appreciate the spacious, updated rooms and a solid restaurant staffed by friendly bartenders. However, top-floor rooms get extremely hot due to struggling air conditioning units, and promised jetted tubs may be missing. The surrounding area also feels sketchy for walking at night, and dining options can be pricey. 119158
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
The catch
Who it's for
- — Early morning airport departures
- — Flight crews on layovers
- — Travelers using the Sky Train and light rail
Skip it if
- — Guests staying on the top floor in hot weather
- — Anyone expecting guaranteed in-room jetted tubs
- — Travelers seeking a safe, walkable neighborhood
Seen on camera
6 moments · 1 video · Crowne Plaza Phoenix Airport - Phx by IHG
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“they do claim to have jetted tubs in their advertisements but as you'll see in our room in a minute there were no jetted…”
youtube.com0:31“it's a pretty spacious room it's like on the corner of a circle so you definitely get a lot of space”
youtube.com4:10“and then we move over here for the grand reveal we have a balcony landed by the legs which i have to say is really nice…”
youtube.com4:27“i have to say though it does let a lot of light into the room because the room is a little bit dark with just the actual…”
youtube.com5:53“the hotel did include a discounted breakfast now they gave you a certain amount of money off per meal but none of the me…”
youtube.com6:26“overall our stay at the hilton phoenix airport was a great stay the comfy bed that we got to sleep in the free upgraded…”
youtube.com7:14Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 84/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
89Location
92- “The Crowne Plaza Phoenix Airport is a great location - no waiting for a shuttle or Uber. It isn't not he airport grounds but with the new Sky Train and light rail it is extremely convenient for a quick overnight before or after a flight.” 11
- “The best thing about the hotel is the proximity to the airport. Now that the Sky Train is open, you can catch the free train from either terminal at PHX Sky Harbor, take it to the Metro stop at 44th & Washington, and walk across the street to the hotel.” 11
Room
85Service
87Bed & Sleep
88Nothing quotable yet on this one — the score leans on the rest of the coverage.
Value
84- “the hotel did include a discounted breakfast now they gave you a certain amount of money off per meal but none of the meals cost that they all cost a little bit more so just so you know ahead of time that there is a meal but it does cost a little bit extra” 16:26
Where it is, how to reach it
Details checked 2026-09-06
Where it sits
Crowne Plaza Phoenix Airport - Phx by IHG and the 12 other hotels we cover in Phoenix. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
On par with what $ usually buys
Scores 2 points above the modest median of 82, across 210 hotels in the same bracket. In Phoenix it sits 2 points below the local median of 86.
- This hotel
- 84
- Bracket median
- 82
- Index median
- 88
Based on 210 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 1 mention
- 1 mention
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 24 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “overall our stay at the hilton phoenix airport was a great stay the comfy bed that we got to sleep in the free upgraded room the in-bedroom fridge was really nice” On camera17:14
- “As you enter the room, the bathroom is on the right, followed by a closet and the rest of the room. It is a standard Crowne Plaza room; not the most modern but updated.” 11
- “i have to say though it does let a lot of light into the room because the room is a little bit dark with just the actual lights that it has” On camera15:53
- “Eighth floor room has a fantastic city view.” 2
- “and then we move over here for the grand reveal we have a balcony landed by the legs which i have to say is really nice it does actually let a lot of light into the room” On camera14:27
- “it's a pretty spacious room it's like on the corner of a circle so you definitely get a lot of space” On camera14:10
- “they do claim to have jetted tubs in their advertisements but as you'll see in our room in a minute there were no jetted tubs for us” On camera10:31
- “The Crowne Plaza Phoenix Airport is a great location - no waiting for a shuttle or Uber. It isn't not he airport grounds but with the new Sky Train and light rail it is extremely convenient for a quick overnight before or after a flight.” 11
- “The area around the hotel is pretty sketchy. But if you need a place to stay close to the airport, it will do.” 11
- “Like the other person said, other part of Phoenix is not that good-I stayed 1 night in Phoenix Embassy Suites downtown in the evening I walked out and there was a couple of homeless people but also someone moving irrationally like they were either on drugs or coming down needing a fix, and I turned right around on the steps and went back in the hotel to eat a frozen meal” 15
- “I stay at the Hilton PHX airport for most of my business trips out there. Property is a bit older, but the rooms are fine.” 15
- “The best thing about the hotel is the proximity to the airport. Now that the Sky Train is open, you can catch the free train from either terminal at PHX Sky Harbor, take it to the Metro stop at 44th & Washington, and walk across the street to the hotel.” 11
- “Crowne plaza is decent and you can walk across the street to the sky train to get to your terminal at the airport so no shuttle or car needed” 9
- “I stayed at Tempe Canopy Downtown and it was safe to walk there-college town vibe with a Whole Foods.” 15
- “the hotel did include a discounted breakfast now they gave you a certain amount of money off per meal but none of the meals cost that they all cost a little bit more so just so you know ahead of time that there is a meal but it does cost a little bit extra” On camera16:26
- “I've stayed at the Crowne Plaza a few times with free night certificates. Not bad. It's where a lot of the flight crews seem to stay. Good shuttle service to the airport in the early morning.” 9
- “Restaurant has always been solid and the bartenders have always been friendly.” 15
- “This Crowne Plaza's customer service and guest rooms received mixed reviews as well. Although some described the staff as "friendly" and the accommodations as "updated," others said they encountered housekeeping issues, unhelpful front desk employees and broken bathroom fixtures.” 8
- “I booked a time with the front desk for the 6 AM airport shuttle and when I went to get on the shuttle there were multiple families that did not have a scheduled appointment to ride the shuttle and it was a big mess. I ended up taking an Uber to the airport instead.” 15
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- 13 sources carry no publication date, so we cannot tell how current they are.
Ask about Crowne Plaza Phoenix Airport - Phx by IHG
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 20/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-06.
Watch this hotel
We keep reading Crowne Plaza Phoenix Airport - Phx by IHG. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
4 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 16 cited sources▾
Everything quoted on this page.
- 15PHX Airport Recommendations : r/Hiltonreddit.comForum thread2025-08-12Recent7 quotes used
“Like the other person said, other part of Phoenix is not that good-I stayed 1 night in Phoenix Embassy Suites downtown in the evening I walked out and there was a couple of homeless people but also someone moving irratio…”
Read originalreddit.com - 9IHG hotel near Phoenix Airport : r/ihghotelsresortsreddit.comForum thread2025-02-13Recent2 quotes used
“I've stayed at the Crowne Plaza a few times with free night certificates. Not bad. It's where a lot of the flight crews seem to stay. Good shuttle service to the airport in the early morning.”
Read originalreddit.com - 11Crowne Plaza Phoenix Airport Review | SingleFlyersingleflyer.comReview site2021-12-30Ageing8 quotes used
“The Crowne Plaza Phoenix Airport is a great location - no waiting for a shuttle or Uber. It isn't not he airport grounds but with the new Sky Train and light rail it is extremely convenient for a quick overnight before o…”
Read originalsingleflyer.com - 1Uncovering the BEST Hotel Near Phoenix Airportyoutube.comVideoDate not statedListened for quotes only10 quotes used
“overall our stay at the hilton phoenix airport was a great stay the comfy bed that we got to sleep in the free upgraded room the in-bedroom fridge was really nice”
Read originalyoutube.com - 2HOTEL CROWNE PLAZA PHOENIX AIRPORT - PHX BY IHG ...crowne-plaza-airport.1phoenixhotels.comReview siteDate not stated2 quotes used
“The hotel has a perfect setting approximately a 10-minute drive from the municipal Papago Park.”
Read originalcrowne-plaza-airport.1phoenixhotels.com - 3Crowne Plaza Phoenix - Chandler Golf Resort by IHGexpedia-aarp.comReview siteDate not statedRead originalexpedia-aarp.com
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