Embassy Suites by Hilton Phoenix Downtown North
Spacious suites with a 12:00 p.m. checkout and large pool, weighed down by worn furniture and dirty carpets.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
This all-suite Phoenix hotel provides practical, spacious layouts and convenient amenities like a large pool and late checkout. Guests frequently enjoy the generous room sizes and prime area access. However, persistent complaints focus on dirty, sticky carpets, badly worn furniture, and malfunctioning elevators. 214111
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
The catch
- Opinions on the food service vary widely; some enjoy the great happy hour and big complimentary breakfast buffet, while others complain of cold food, running out of items, and rough presentation. 2
- Service experiences are mixed, ranging from appreciating the sheer convenience and flexibility to frustration over lack of apologies and difficult reimbursement requests. drawn from the full read
Who it's for
- — Travelers wanting a relaxed 12:00 p.m. checkout
- — Guests seeking spacious suites with breathing room
- — Pool and hot tub users
Skip it if
- — Anyone sensitive to sticky or dirty carpets
- — Guests expecting seamless elevator operation
- — Travelers seeking attentive customer service
Seen on camera
1 moments · 1 video · Embassy Suites by Hilton Phoenix Downtown North
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“it's breakfast time really big Buffet here it's all complimentary really beautiful place”
youtube.com2:09Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 86/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
90Nothing quotable yet on this one — the score leans on the rest of the coverage.
Food
88Location
88Room
88- “Since that time, we have stayed at the Hilton Marina (totally enjoyed our stay, room was spotless and the ships are right in your backdoor!).” 2
- “Edited June 13, 201412 yr by vacation_junkie We are also sailing in February. We reserved a room at Roadway Inn. Far less then $200 with our CAA/AAA discount. Pay now rate was cheaper then that.” 2
Service
89Bed & Sleep
88Nothing quotable yet on this one — the score leans on the rest of the coverage.
Value
83- “I've been getting disenchanted with the place- the food is crazy-expensive and there are no alternatives within walking distance except airside at O'Hare and they've dropped housekeeping on short stays (we were there for 2 nights).” 14
- “The price for ES has continued to be higher in the past couple of years. Our last two stays at ES were not good. Customer service was not good and when we arrived the last time at 8pm at night, we walked into a dirty room that hadn't been cleaned. :( Not good after a long day of travel.” 2
Where it is, how to reach it
Details checked 2026-09-10
Where it sits
Embassy Suites by Hilton Phoenix Downtown North and the 27 other hotels we cover in Phoenix. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Beats what $ usually buys
Scores 4 points above the modest median of 82, across 404 hotels in the same bracket. In Phoenix it sits 4 points above the local median of 82.
- This hotel
- 86
- Bracket median
- 82
- Index median
- 86
Based on 404 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 18 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “I will agree the breakfast could be a bit smoother in it's presentation.” 2
- “it's breakfast time really big Buffet here it's all complimentary really beautiful place” On camera112:09
- “I love staying here! Great location, great happy hour and breakfast!!” 1
- “Roadway in provided a free shuttle to/from airport and to the pier & light breakfast.” 2
- “None of us felt the happy hour and breakfast were anything to write home about. I remember the breakfast being especially bad (cold food, ran out of food?).” 2
- “Fabulous breakfast set up. Extremely large pool and hot tub. Would highly recommend.” 1
- “I've been getting disenchanted with the place- the food is crazy-expensive and there are no alternatives within walking distance except airside at O'Hare and they've dropped housekeeping on short stays (we were there for 2 nights).” 14
- “The price for ES has continued to be higher in the past couple of years. Our last two stays at ES were not good. Customer service was not good and when we arrived the last time at 8pm at night, we walked into a dirty room that hadn't been cleaned. :( Not good after a long day of travel.” 2
- “The carpet was dirty (and sticky in the last room!!).” 2
- “Edited June 13, 201412 yr by vacation_junkie We are also sailing in February. We reserved a room at Roadway Inn. Far less then $200 with our CAA/AAA discount. Pay now rate was cheaper then that.” 2
- “Since that time, we have stayed at the Hilton Marina (totally enjoyed our stay, room was spotless and the ships are right in your backdoor!).” 2
- “The furniture was worn badly.” 2
- “Both of our last 2 stays there in Fort Lauderdale, the room was dirty upon entering.” 2
- “The staff as well never seemed too happy either.” 2
- “I didn't mind the ES and it's been a couple years since I was there...but I did NOT like the Hilton Marina, due to cleanliness, condition of the room and lousy staff attitude.....I will not return there.....” 2
- “They moved us to another room. We never heard an apology from anyone. We are now in the process of asking for reimbursement of our stay and they are making it as difficult as possible.” 14
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- Food rests on 3 sources — too thin to rely on.
Ask about Embassy Suites by Hilton Phoenix Downtown North
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 54/100We read 15 sources for this property, and pulled 25 traveler insights worth knowing. Last checked 2026-09-11.
Watch this hotel
We keep reading Embassy Suites by Hilton Phoenix Downtown North. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
3 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 14 cited sources▾
Everything quoted on this page.
- 14Embassy suites downtown Chicago : r/hotelsreddit.comForum thread2025-07-01Recent5 quotes used
“I take my son and family (him, daughter-in-law and 3 grandchildren) to Chicago occasionally and the kids LOVE the Hilton O'Hare and won't stay anywhere else. because they love the airport view.”
Read originalreddit.com - 1Anybody stayed at the Embassy suites by Hilton downtown ...reddit.comForum thread2024-10-19Ageing3 quotes used
“I love staying here! Great location, great happy hour and breakfast!!”
Read originalreddit.com - 2Embassy Suites reviews; please be sure to read if..boards.cruisecritic.comReview siteDate not stated15 quotes used
“I will agree the breakfast could be a bit smoother in it's presentation.”
Read originalboards.cruisecritic.com - 3Embassy Suites by Hilton Phoenix Tempe - 176 Reviewsreviews.birdeye.comReview siteDate not statedRead originalreviews.birdeye.com
- 4Embassy Suites by Hilton Phoenix Downtown Northcampustravel.comReview siteDate not statedRead originalcampustravel.com
- 5Embassy Suites Phoenix Downtown North - Hotelstravelweekly.comReview siteDate not statedRead originaltravelweekly.com
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