Holiday Inn Express & Suites Phoenix Airport by IHG
Spacious suites near Sky Harbor airport with free breakfast, courtyard views, and easy freeway access.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
This airport-adjacent hotel provides surprisingly spacious suites with comfortable king beds, blackout curtains, and easy freeway access near Phoenix Sky Harbor. Guests appreciate perks like the included breakfast featuring cinnamon rolls, strong shower water pressure, and a walkable location near grocery stores. However, the property draws recurring complaints about inconsistent front desk service, occasional shuttle delays, and noisy housekeeping laundry carts echoing around the courtyard. 11167
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Reviewers consistently praise the surprisingly big rooms and suites, noting comfortable beds and effective blackout curtains for sleeping. 1
- Bathrooms earn positive remarks for excellent shower water pressure and full-size Dove toiletries. 1
- Guests appreciate the convenient location near Phoenix Sky Harbor, situated within walking distance of a Food City grocery store and fast food spots. 111
The catch
- While several guests praise the prompt Sky Harbor shuttle and friendly greeting, others found the shuttle service disappointing and described front desk staff as unwelcoming. 16
- Power outlet access also divides visitors, with some finding ample plugs on both sides of the bed and others noting an overall shortage of outlets for devices. 1
Who it's for
- — Travelers catching early flights from Sky Harbor
- — Road trippers needing quick freeway access
- — Pet owners seeking reasonable pet fees
Skip it if
- — Light sleepers sensitive to morning courtyard noise
- — Guests requiring an enclosed bathroom vanity sink
Seen on camera
18 moments · 2 videos · Holiday Inn Express & Suites Phoenix Airport by IHG
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“good experience with Hotel clean facility and rooms nice pool and spa love airport shuttle to get us there friendly staf…”
youtube.com0:08“beautiful room the room was nice love the extra touches will definitely stay again”
youtube.com0:26“staff was great clean and safe as a Solo Traveler I felt very safe”
youtube.com0:31“the room was clean spacious quid and had comfy beds”
youtube.com0:39“the food at Burger theory was great I would definitely stay at this hotel again”
youtube.com0:46“exceptional friendly efficient Immaculate room great deal great option”
youtube.com0:51“my only complain room air conditioning had a bad smell maybe bents needed to be clean”
youtube.com1:00“best holiday and I've ever seen was great fast check-in rooms are huge”
youtube.com1:21“best holiday and I've ever seen and very close to airport but no noise”
youtube.com1:30“the room is surprisingly big and everything is in perfect condition”
youtube.com1:41“had a double Queen with a full kitchen Suite we all had plenty of room to move around”
youtube.com2:13“Imagine stepping into a bright, welcoming lobby where the staff greets you like an old friend, ready to make your stay a…”
youtube.com0:16“With 228 spacious, comfy rooms, this place has everything you need.”
youtube.com0:24“we went to dessert botanic garden and the next day started off to San Diego in this respect this hotel is at the perfect…”
youtube.com1:49“Hotel was nice with friendly staff homemade muffins for breakfast were delicious every morning”
youtube.com2:06“Whether you're here for business or a fun getaway, one of the best things, the location. Just a hop, skip, and a jump fr…”
youtube.com0:29“we visited our son at G see you it's only 12 M away from campus but the traffic to get there was always bad so we didn't…”
youtube.com1:58“Wake up to a tasty breakfast to fuel your day, and stay connected with free Wi-Fi.”
youtube.com1:03Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 80/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
83- “The bathroom had a bathtub with shower and in all three suites we stayed in the water pressure of the shower was excellent.” 1
- “Both room types have the sink and vanity in the main bedroom area rather than in the bathroom. This was somewhat inconvenient as it meant having to use it by the light of my phone at night so that I didn't wake up Shae.” 1
Food
91Location
89- “Whether you're here for business or a fun getaway, one of the best things, the location. Just a hop, skip, and a jump from Phoenix Sky Harbor International Airport, you'll save so much time getting to and from your flight.” 110:29
- “we went to dessert botanic garden and the next day started off to San Diego in this respect this hotel is at the perfect location” 81:49
Noise
86- “Housekeeping wheels around laundry carts to collect sheets and those carts were pretty noisy as they echo around the courtyard.” 1
Room
80Service
84Bed & Sleep
80Where it is, how to reach it
Details checked 2026-09-10
Where it sits
Holiday Inn Express & Suites Phoenix Airport by IHG and the 27 other hotels we cover in Phoenix. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
On par with what $ usually buys
Scores 2 points below the modest median of 82, across 404 hotels in the same bracket. In Phoenix it sits 2 points below the local median of 82.
- This hotel
- 80
- Bracket median
- 82
- Index median
- 86
Based on 404 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 82 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Breakfast in the morning was good, was it amazing? No, pretty standard, but the coffee was excellent, and they had Chiobani yogurt which I love.” 7
- “Breakfast is decent enough for an included hotel breakfast. I also appreciate that most have microwaves and fridges in the rooms.” 7
- “I've stayed in multiple Holiday Inn Express hotels. I've never had a complaint. The free breakfast is actually quite good.” 7
- “Hotel was nice, it was under a remodel, no free breakfast.” 6
- “it keeps the glare off the tv. also, those cinnamon rolls at breakfast. ugh so good! i'm traveling to KC this week for work and hoping i can find a HIX to treat myself lol” 7
- “Breakfast is decent enough for an included hotel breakfast.” 7
- “For breakfast there's 44th Street Bistro Lounge & Coffee Shop which can be found in the lobby. Their breakfast selection is limited, although their parfait with granola was sizeable and very tasty.” 1
- “The hotel has improved since the last time we stayed in that they've added a bar and restaurant on-site meaning it was not necessary to go back out into the heat once we were checked in.” 6
- “the food at Burger theory was great I would definitely stay at this hotel again” On camera80:46
- “Wake up to a tasty breakfast to fuel your day, and stay connected with free Wi-Fi.” On camera111:03
- “There's one in Memphis we love so much that we keep going back. The breakfast lady is amazing and has offered us her family & friends discount.” 7
- “Crowne plaza is decent and you can walk across the street to the sky train to get to your terminal at the airport so no shuttle or car needed” 3
- “It feels like a resort without being one and it's excellent that every single guest gets a spacious two room suite as that's not at all common for the Holiday Inn brand. It's in a convenient location if you need to fly out of Phoenix airport and has a free shuttle.” 1
- “Whether you're here for business or a fun getaway, one of the best things, the location. Just a hop, skip, and a jump from Phoenix Sky Harbor International Airport, you'll save so much time getting to and from your flight.” On camera110:29
- “There's a Food City grocery store a couple of minutes walk away, along with a few fast food places also within walking distance. It's nice having those within walkable distance seeing as a lot of guests probably get the shuttle to and from the airport and so might not have a car with them.” 1
- “They also improved the parking so I didn't have to park my car on a gravel pad and it was in a regular parking lot. This hotel is convenient to the airport.” 6
- “best holiday and I've ever seen and very close to airport but no noise” On camera81:30
- “we visited our son at G see you it's only 12 M away from campus but the traffic to get there was always bad so we didn't feel its close” On camera81:58
- “we went to dessert botanic garden and the next day started off to San Diego in this respect this hotel is at the perfect location” On camera81:49
- “best holiday and I've ever seen was great fast check-in rooms are huge” On camera81:21
- “i am a huge fan of HIX. especially the new ones with the headboard backlighting, that's so nice. it keeps the glare off the tv.” 7
- “The transportation to and from the airport was on time and courteous.” 6
- “Service from the front desk overall during our stay was pretty poor though. It simply felt like most of their front desk employees didn't want to be there. They never seemed to greet guests coming in or out and you had to actively get their attention when standing right in front of them as they'd just blank you otherwise.” 1
- “The rooms are nice and the staff is always pleasant.” 6
- “Everything went well except......made call to hotel to pick us up at the airport with the hotel shuttle. 30 minutes later still no shuttle. 2nd phone call made and shuttle finally showed up. Driver told us the front desk never told him we needed to be picked up until the 2nd phone call was made. They need to tighten up this process!” 6
- “They are rewarding 250 bonus points if you give them a 5 star review and email a screenshot to the manager. It seems pretty shady to solicit 5 star reviews like this.” 4
- “The shuttle arrived on time and the driver was courteous and professional.” 6
- “Hotel was nice with friendly staff homemade muffins for breakfast were delicious every morning” On camera82:06
- “Nice clean,hotel. Helpful staff.” 6
- “The staff was patient with me with reservations, etc...” 6
- “The only downside to the hotel in the past was the service, but it was much-improved this time around.” 1
- “Courteous staff, prompt Sky Harbor shuttle, clean, and convenient to the freeway.” 6
- “good experience with Hotel clean facility and rooms nice pool and spa love airport shuttle to get us there friendly staff” On camera80:08
- “This second visit ended up having a lengthy check-in process, but ultimately we were able to get a suite with a kitchen, so we appreciated the effort that front desk agent went to.” 1
- “The front desk staff were much more friendly, helpful and responsive. Shae let the manager know that service had improved compared to past stays and it sounds like something that they've put a focus on this past year, so hopefully better service will be a consistent experience.” 1
- “Imagine stepping into a bright, welcoming lobby where the staff greets you like an old friend, ready to make your stay as smooth as possible.” On camera110:16
- “We used the hotel stay before and after our trip package, it was a wonderful experience. It was seamless from the first night check-in until the last morning check-out.” 6
- “The hotel is great value when using points, but also seems to be good value when paying the cash rate if you don't have IHG Rewards points. Just don't expect much from the front desk agents because the majority of them don't seem to want to be there.” 1
- “All employees were helpful, professional and courteous especially the shuttle drivers!!!!” 6
- “As a result, we waited for a second shuttle at door 7 at the terminal until the desk staff informed us to exit at door seven, proceed to station 7 across the street at meet our waiting shuttle. Clear directions the first call would have saved us 20 minutes of waiting.” 6
- “The check-in experience for our first couple of stays wasn't too bad, although the third was quite simply appalling (more about that in the 'Service' section later on).” 1
- “Love the resturant staff and menue..” 6
- “I've stayed at the Crowne Plaza a few times with free night certificates. Not bad. It's where a lot of the flight crews seem to stay. Good shuttle service to the airport in the early morning.” 3
- “I arrived check in was great. I had joined their points program, but booked my stay via Booking.com and was asked for my membership number and they attached the stay to the account so I got points.” 7
- “Always clean and comfortable with friendly staff.” 6
- “Great place to stay! Shuttle service not so much.” 6
- “staff was great clean and safe as a Solo Traveler I felt very safe” On camera80:31
- “It therefore made sense to stay another couple of nights after getting back from Virginia which made that our third stay at the hotel within about a month. Although service from the front desk was poor across all three stays, we loved our stays there and would happily return.” 1
- “The hotel offers free Wi-Fi to all guests and it seemed to be a decent speed. I was able to do a Zoom meeting from the bedroom with the door closed as Shae was teaching in the living room and it picked up a good enough connection for that.” 1
- “then, I went back to my room and sat in a really awesome chaise lounge chair that was so comfortable, I kind of tucked into the corner and read for a while.” 7
- “had a double Queen with a full kitchen Suite we all had plenty of room to move around” On camera82:13
- “the room was clean spacious quid and had comfy beds” On camera80:39
- “exceptional friendly efficient Immaculate room great deal great option” On camera80:51
- “The lobby was clean, the room was clean with Dove shampoo, body wash, hand soap and body lotion.” 7
- “clean room noisy refrigerator” 6
- “Both sides of the bed had two power outlets, making it easier to charge your devices by the bed overnight.” 1
- “We stayed three different times at the Holiday Inn & Suites Phoenix Airport North and loved the hotel. It feels like a resort without being one and it's excellent that every single guest gets a spacious two room suite as that's not at all common for the Holiday Inn brand.” 1
- “the room is surprisingly big and everything is in perfect condition” On camera81:41
- “Looks to be newly renovated, though the room was obviously missing furniture that must not have arrived yet.” 6
- “The lobby was clean, the room was clean with Dove shampoo, body wash, hand soap and body lotion. That was a great surprise since Hilton often doesn't have hand soap.” 7
- “beautiful room the room was nice love the extra touches will definitely stay again” On camera80:26
- “The bedroom was through a door at the end of the living room. This layout works perfectly because the courtyard of the hotel can get noisy with other guests walking past, noise from the pool (although that gets closed at 10pm), etc. This means that at nighttime you don't hear anything like that as the bedroom is isolated from all that noise.” 1
- “The hotel room itself was spotless. It looked brand new to me.” 6
- “Behind the armchair was a wet bar with a mini fridge and microwave. As mini fridges go, this one was a good size and, if I'm remembering correctly, had a small freezer compartment inside.” 1
- “I'm not sure if every suite has a small balcony, but at least two of our suites had them (I can't remember about the third). There were pretty nice views as far as airport hotels go seeing as they looked out over mountains.” 1
- “my only complain room air conditioning had a bad smell maybe bents needed to be clean” On camera81:00
- “Despite booking our stays using points, when checking our credit card later on they'd overcharged us by about $270 (there should only have been a food charge for $20 or so).” 1
- “While paying with points was better value, $110-$120 is also good value considering how nice the hotel is and that you can get a free shuttle to and from the airport if needed.” 1
- “The pet fee of $50 per stay was reasonable and she liked being able to walk around the property to do her business as it meant she didn't get dragged on a longer walk in the heat of the day.” 1
- “exceptional friendly efficient Immaculate room great deal great option” On camera80:51
- “Good price for one night at hotel and 12 days of parking.” 6
- “We ate lunch there one afternoon and their burgers and fries are very tasty. However, at $14-$16 for single burgers and $17-$19 for double burgers, it was slightly more expensive than I would've expected.” 1
- “When looking online, I saw that the Holiday Inn & Suites Phoenix Airport North was a decent price using IHG Rewards points.” 1
- “The Holiday Inn & Suites Phoenix Airport North is a pet-friendly hotel and charges a pet fee of $50 per stay. That's not bad because it's not too excessive if you're only staying one night, but is great value if you're staying for some time.” 1
- “rates, it's fantastic value in the World of Hyatt program.” 1
- “Rooms need more outlets to charge phones, iPads, watches etc. Two people-not enough” 6
- “The bathroom had a bathtub with shower and in all three suites we stayed in the water pressure of the shower was excellent.” 1
- “Both room types have the sink and vanity in the main bedroom area rather than in the bathroom. This was somewhat inconvenient as it meant having to use it by the light of my phone at night so that I didn't wake up Shae.” 1
- “During our first and third stays we had a bedroom with one king bed. The bed was comfortable and the blackout curtains worked very well, so that helped us get a good night's sleep.” 1
- “The bed was fluffy and comfortable.” 7
- “Single king bed was very comfortable on my first night. Double queen was not as comfortable on my return night” 6
- “Housekeeping wheels around laundry carts to collect sheets and those carts were pretty noisy as they echo around the courtyard.” 1
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- Noise rests on 1 source — too thin to rely on.
Ask about Holiday Inn Express & Suites Phoenix Airport by IHG
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How much we read
Solid coverage · 51/100We read 11 sources for this property, and pulled 94 traveler insights worth knowing. Last checked 2026-09-11.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 11 cited sources▾
Everything quoted on this page.
- 3IHG hotel near Phoenix Airport : r/ihghotelsresortsreddit.comForum thread2025-02-13Recent2 quotes used
“Crowne plaza is decent and you can walk across the street to the sky train to get to your terminal at the airport so no shuttle or car needed”
Read originalreddit.com - 7Holiday Inn Express : r/hotelsreddit.comForum thread2024-01-21Ageing14 quotes used
“Breakfast in the morning was good, was it amazing? No, pretty standard, but the coffee was excellent, and they had Chiobani yogurt which I love.”
Read originalreddit.com - 4Holiday Inn Express soliciting 5 star reviewsreddit.comForum thread2023-08-08Ageing1 quote used
“They are rewarding 250 bonus points if you give them a 5 star review and email a screenshot to the manager. It seems pretty shady to solicit 5 star reviews like this.”
Read originalreddit.com - 1Hotel Review: Holiday Inn & Suites Phoenix Airport North, AZnohomejustroam.comReview site2021-06-13Ageing30 quotes used
“The hotel offers free Wi-Fi to all guests and it seemed to be a decent speed. I was able to do a Zoom meeting from the bedroom with the door closed as Shae was teaching in the living room and it picked up a good enough c…”
Read originalnohomejustroam.com - 2Best Hotels near Phoenix Sky Harbor Intl Airport (PHX), AZtravel.usnews.comReview siteDate not statedRead originaltravel.usnews.com
- 5
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