Sheraton Phoenix Downtown
A massive downtown hotel near the Herberger Theater with spacious updated suites and an active lobby bar.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
This massive downtown property places guests within easy walking distance of Phoenix Symphony Hall and local entertainment venues. Rooms offer updated and comfortable layouts, including suites with pull-out sofa beds, floor-to-ceiling windows, and white marble bathroom counters. However, reviewers regularly report weak shower water pressure and basic bathtubs that lack depth. 19161315
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Reviewers praise the convenient downtown location next door to the Herberger Theater and within walking distance of Phoenix Symphony Hall. 1319
- Guests appreciate the updated suites featuring generous sitting areas with pull-out couches and floor-to-ceiling windows. 1615
- The on-site Carcara restaurant and spacious lobby bar receive consistent compliments for food and drinks. drawn from the full read
The catch
- Sleep comfort divides guests, with some complaining that the double beds lack firmness and have flimsy pillows, while others find the mattresses supportive and the pillows fluffy. drawn from the full read
- Experiences with club lounge food vary, with some praising the breakfast service and others finding the evening hors d'oeuvres and desserts underwhelming. 16
Who it's for
- — Downtown theater and concert attendees
- — Conference travelers needing central venue access
- — Families wanting extra suite space with pull-out sofas
Skip it if
- — Travelers who require strong shower water pressure
- — Guests looking for deep soaking tubs
Seen on camera
7 moments · 2 videos · Sheraton Phoenix Downtown
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“Carara is the hotel's main restaurant. I'm told it's named after an Argentine blood orange. The light fixtures in here r…”
youtube.com6:22“I got the dressing on the side. This is a Sonoran Caesar salad. So, I ordered this because it's kind of a southwest take…”
youtube.com6:57“After trying all three, I'm gonna say I preferred the strawberry, followed by the peach, followed by the kiwi ginger. Af…”
youtube.com7:55“they upgraded us to a suite and this is a really nice one because it's actually a bath and a half with two closet spaces”
youtube.com0:17“then you have a great sitting room area with a TV it is a pull out sofa”
youtube.com0:43“so that's kind of where we are downtown really really close and convenient to a lot of the entertainment venues”
youtube.com1:31“When you come to Phoenix, this is a great place to stay. Great location.”
youtube.com8:24Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
One night, standard room. Award prices move with demand and availability is not checked here.
Search Marriott on points →Score breakdown
How the 86/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
92Location
91Room
87Service
89Bed & Sleep
90- “While each bed came equipped with four pillows each, I found the pillows quite flimsy.” 13
Value
81Where it is, how to reach it
Details checked 2026-09-04
Where it sits
Sheraton Phoenix Downtown and the 12 other hotels we cover in Phoenix. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
On par with what $$ usually buys
Scores 2 points below the mid-range median of 88, across 490 hotels in the same bracket. In Phoenix it sits level with the local median of 86.
- This hotel
- 86
- Bracket median
- 88
- Index median
- 88
Based on 490 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 2 mentions
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 51 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “The Sheraton offered 2 hot evening dishes plus an assortment of cold and only a cold breakfast. The Sheraton breakfast is far better than the "continental breakfast" offered at many properties.” 12
- “Lobby area is large with an impressive bar and good food options.” 17
- “IMO the food offerings at the Westin are better with 3 hot offerings plus an assortment of cold in the evening and breakfast.” 12
- “Carara is the hotel's main restaurant. I'm told it's named after an Argentine blood orange. The light fixtures in here really stand out and it's very open as well.” On camera36:22
- “A little busy on Saturday and Sunday, but very manageable. They technically have hors d'oeuvres and dessert later in the evening but honestly that was laughable, so I only tried that the one time, but I really enjoyed the breakfast each morning.” 16
- “Breakfast is served until about 8:30AM, but if you just miss it, you might be able to flag down a worker to help you grab a plate. It's a bit surprising to me that breakfast ends so early, even on the weekend.” 13
- “I'd say it's a pretty standard US lounge offering. You have your eggs, potatoes, cereal, yogurt, fruit, and (not fresh) pastries. It's fine for getting you through the morning but it's not anything I yearn for.” 13
- “Lounge was closed over the weekend, reopened on Monday so I got breakfast there. Decent selection, but nothing to write home about.” 16
- “Travelers say that the in-house restaurant, Carcara, is a delectable must.” 10
- “The restaurants and bar are also modern and chic with nice mood lighting.” 19
- “I ended up staying at the Renaissance, and they upgraded me to the Executive Suite, no NUA! They honored the 4 PM late checkout too, which was super nice for Sunday.” 16
- “The lounge for breakfast was excellent, super cozy and great service.” 16
- “I used to stay there for work. The staff was great” 5
- “I got the dressing on the side. This is a Sonoran Caesar salad. So, I ordered this because it's kind of a southwest take on a Caesar salad. That's ku fresco. And also, these are mole croutons. The taste is kind of subtle, but it's definitely different.” On camera36:57
- “The main downsides of the stay are just the firmness of the bed and the water pressure in the shower. However, I'd say that service here was surprisingly good, with staff that gave the appearance of looking out for its customers.” 13
- “Nice hotel with friendly staff.” 8
- “Mag-reply I-share WhiteWolfWrath • 3 buwan ang nakalipas I ended up staying at the Renaissance, and they upgraded me to the Executive Suite, no NUA! They honored the 4 PM late checkout too, which was super nice for Sunday.” 16
- “I accepted the 2PM checkout time and was given access to the suite. This is exactly the type of interaction I'd hope for when chatting with the front desk. It's nice having someone willing to give you full information so you can make the best decision for you situation.” 13
- “I called them one time to politely ask them if they honor the 4 pm late checkout for Platinums and the person I spoke to was a bit rude and dismissive and told me that it is "never guaranteed". I know I probably shouldn't judge the hotel based on the one phone call, but still, it left a bad impression.” 16
- “No idea on the lounge. However they sent an email to me before hand asking if there was anything they could do for my stay and per my request there was fresh fruit waiting in my room (huge variety actually).” 12
- “Wonderful hotel, pleasant staff, and a ton of things going on.” 8
- “I have had 2 stays at the Westin and 1 at the Sheraton. My preference is still the Westin because of the better service and contemporary styling of the property.” 12
- “Having now stayed at both, my next reservation in the area is at the Westin. The price point is a little higher but worth it to me.” 12
- “I Travel to PHX quite a bit for work and never understand why the majority of Marriott properties seems to always be so dang expensive even during weekdays” 5
- “If you're not looking for a luxurious stay in Phoenix and just want something good for the price paid, I'd say this is the place for you.” 13
- “Above average prices in restaurant and bar” 19
- “The main downsides of the stay are just the firmness of the bed and the water pressure in the shower.” 13
- “Carpets, curtains, and armchairs have different but complementing patterns; beds have leather headboards; and bathrooms have white marble countertops, shower/tub combos, and nice white porcelain tiled walls.” 19
- “Room was great with floor to ceiling windows and a nice bathtub.” 16
- “The bathtub felt a bit plain with no curtains around it and blank walls on all sides. It would have been cool if they had a deep soaking tub, but alas it's just a typical tub,” 13
- “The shower got hot enough but the problem here was its lacking water pressure. The water softly landed on my body, leaving me almost considering just using the tub instead.” 13
- “Book here and you'll be close to the Convention Center, the Talking Stick Resort Arena and Chase Field. Plus, the location offers easy access to a plethora of bars, restaurants and shopping.” 10
- “The hotel itself is also in a decent location. If you're going to an event at the Footprint Center (where the Phoenix Suns play), this hotel is in walking distance.” 13
- “Close to countless attractions in a relaxed and low key environment, this refined conference hotel is fit for business and pleasure.” 9
- “In a prime downtown location, one block north of the convention center, adjacent the University of Arizona, a 10-minute Uber from the airport, and 10-minutes on foot from the burgeoning Art's District, this is a top pick for business travelers” 18
- “With over 1,000 rooms, the Sheraton Phoenix Downtown Hotel is a huge, modern chain property that offers a convenient location for exploring downtown Phoenix.” 19
- “so that's kind of where we are downtown really really close and convenient to a lot of the entertainment venues” On camera151:31
- “When you come to Phoenix, this is a great place to stay. Great location.” On camera38:24
- “Sheraton Phoenix Downtown Hotel Close to countless attractions in a relaxed and low key environment, this refined conference hotel is fit for business and pleasure. We suggest stopping by the American-style restaurant which offers live jazz and patio seating.” 9
- “Best architecture, best location, nice lounge.” 16
- “Both have club lounges so it really depends on what brand you like better. The location of the Sheraton may be slightly better as well” 12
- “Room was great with floor to ceiling windows and a nice bathtub.” 16
- “There is an area for storing your suitcase just under the TV. There is also a small table that doesn't work that well as a true desk. Part of the problem is just that the chair is a bit too short for the desk.” 13
- “Danger-007-Mouse • 3 buwan ang nakalipas Are you my doppelgänger? This will be my 4th year staying at the Westin for PFF; I've always used my upgrades to get the corner suite and love it.” 16
- “they upgraded us to a suite and this is a really nice one because it's actually a bath and a half with two closet spaces” On camera150:17
- “then you have a great sitting room area with a TV it is a pull out sofa” On camera150:43
- “The extra room provided much-appreciated space. If I were here with the family on this trip, we likely would have ended up using the pull-out bed in the couch.” 13
- “My only complaint was that the entire hotel had AC troubles for an hour or two on Saturday, but the temperature still never went above 76F, which was especially impressive considering how large the suite is, and they immediately delivered a portable fan that was actually effective, so I didn't mind it too much.” 16
- “1. I got upgraded to probably the largest hotel room from an upgrade I've ever had. Even the regular rooms here are huge (if you have status).” 12
- “While each bed came equipped with four pillows each, I found the pillows quite flimsy.” 13
- “Renaissance. At least it was a few years back when I stayed there all the time. Good soundproofing between rooms. Nice Lobby” 16
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- 12 sources carry no publication date, so we cannot tell how current they are.
Ask about Sheraton Phoenix Downtown
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 18/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-04.
Watch this hotel
We keep reading Sheraton Phoenix Downtown. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
3 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 19 cited sources▾
Everything quoted on this page.
- 2The Sheraton Phoenix Downtown offers summer staycation ...12news.comReview site2026-06-11CurrentRead original12news.com
- 16Best Downtown Phoenix hotel? : r/marriottreddit.comForum thread2026-06-02Current13 quotes used
“I ended up staying at the Renaissance, and they upgraded me to the Executive Suite, no NUA! They honored the 4 PM late checkout too, which was super nice for Sunday.”
Read originalreddit.com - 5Sheraton Phoenix Downtown top view across the ASU ...reddit.comForum thread2026-04-13Current2 quotes used
“I used to stay there for work. The staff was great”
Read originalreddit.com - 13Review: Sheraton Downtown Phoenixfoodwadatravel.comReview site2025-02-04Ageing15 quotes used
“I arrived at the Sheraton around 5PM and found the hotel nicely decorated for Christmas. I always like it when hotels get festive for the season and this wasn't any exception.”
Read originalfoodwadatravel.com - 19Sheraton Phoenix Downtown Reviewoyster.comReview site2024-08-17Ageing5 quotes used
“Carpets, curtains, and armchairs have different but complementing patterns; beds have leather headboards; and bathrooms have white marble countertops, shower/tub combos, and nice white porcelain tiled walls.”
Read originaloyster.com - 4Downtown Renaissance or Sheraton? : r/phoenixreddit.comForum thread2023-10-10AgeingRead originalreddit.com
More in Phoenix
All Phoenix hotels →A sprawling Phoenix resort featuring desert-modern renovated rooms, garden grounds, and views of Piestewa Peak.
A convenient airport stopover offering updated rooms, reliable transit links, and early morning shuttles.
A quiet airport suites hotel with fast Wi-Fi, convenient to Sky Harbor but held back by dated decor.
All-suite lodging on the Stonecreek Golf Club with free made-to-order omelets and evening drinks.
An all-suite airport hotel with spacious workspaces, convenient highway access, and surprisingly quiet rooms.
All-suite Phoenix resort featuring water park amenities, mountain views, and on-site barbecue dining.