Crowne Plaza New Orleans French Qtr - Astor by IHG
A Canal Street hotel at the edge of the French Quarter with a rooftop pool and views over Bourbon Street.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Sitting at the corner of Canal and Bourbon streets, this large property offers prime placement right at the edge of the French Quarter along with a rooftop pool. Many guests appreciate the comfortable beds and balconies overlooking the street festivities. However, visitors frequently report maintenance problems, particularly small bathrooms with no hot water, backed up sinks, and sluggish paid Wi-Fi. 1718208
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- The location on the corner of Bourbon and Canal Streets puts guests within easy walking distance of French Quarter attractions. 171814
- Balconies and the rooftop pool offer vantage points overlooking Bourbon Street and Iberville Street. 8314
- The Crowne Plaza Sleep Advantage bedding and cushy pillows consistently provide a comfortable night of sleep. 14
The catch
- Noise levels depend heavily on room location, with some guests disturbed by loud Bourbon Street activity while rooms facing Canal Street are quiet. 22
- Guests disagree on room quality and value, ranging from praise for clean rooms at manageable rates to frustration over broken HVAC units and high prices. 20
- Customer service impressions are mixed, with some noting helpful desk supervisors and others encountering unhelpful management during maintenance problems. 20
Who it's for
- — Bourbon Street event and Mardi Gras watchers
- — Travelers wanting immediate French Quarter access
- — Guests who value comfortable bedding
Skip it if
- — Light sleepers sensitive to Bourbon Street noise
- — Travelers needing reliable hot water in the bathroom
- — Guests who expect complimentary high-speed Wi-Fi
Seen on camera
10 moments · 3 videos · Crowne Plaza New Orleans French Qtr - Astor by IHG
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“Situated right in the heart of the French Quarter, you are perfectly positioned to experience the very best of the city'…”
youtube.com0:17“when you have a larger conference there's really not enough elevators to get a lot of people moved around between the di…”
youtube.com5:19“I also noticed a glaring lack of electrical plugs in these conference rooms as well so definitely if you've got a confer…”
youtube.com6:18“The hotel features 693 beautifully appointed rooms, which means whether you are traveling solo for business, visiting as…”
youtube.com0:28“The hotel is near key landmarks like Harrah's Casino, Preservation Hall, and the French Quarter, enabling easy access to…”
youtube.com1:57“there were some conference rooms on this level along with some coffee here which I got to say that coffee was not good”
youtube.com2:56“now one wonderful thing about the second floor is we had this fantastic balcony access where we could look down on Bourb…”
youtube.com3:40“there was convenient access to a lot of popular spots such as Felix's acne Oyster House Hard Rock Cafe right here of cou…”
youtube.com3:55“so there was certainly a bit of Shoots and Ladders here to get ourselves onto that second floor lazine level looks like…”
youtube.com4:53“Reviews rate the value for money at 7.8 out of 10. Given a location and included breakfast, this offers good value.”
youtube.com1:49Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 78/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
85Location
94- “Amazing central location right on Bourbon and Canal Streets” 14
- “Astor Crowne Plaza is a great hotel - it's on Canal Street between Bourbon Street and Royal Street. That's right on the edge of the French Quarter - within easy walking distance to most places in the Quarter and in one of the safest locations in town.” 17
Room
81- “now one wonderful thing about the second floor is we had this fantastic balcony access where we could look down on Bourbon Street and also down on Iberville street so there were some fantastic views to be had here” 33:40
- “The room was a very nice size and had a big closet, roomy enough to keep Kim's roller luggage in.” 22
Service
80- “Security guard on-site lets guests know what is open and off limits. Valet attendants were kind and courteous even at busy times.” 8
- “Before I even started to look for a hotel, I came across a tweet by Ric Garrido of the Loyalty Traveler blog which helped make my decision very easy. We found the staff to be very friendly and tried their best to make each guest satisfied.” 22
Bed & Sleep
82Value
79- “I asked if WiFi was included with the room and found out that it was only free in the lobby. However the supervisor told the representative checking us in to waive the fee for us. Talk about great service.” 22
- “Sounds like a 'bait and switch'. Although we customarily stay at the Sheraton on Canal due to (comfortable beds and) great rates using our "starwood" hotel points - which, I think, makes it cost-effective despite paying the port $100 for week-long parking.” 17
Where it is, how to reach it
Details checked 2026-09-04
Where it sits
Crowne Plaza New Orleans French Qtr - Astor by IHG and the 17 other hotels we cover in New Orleans. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $ usually buys
Scores 4 points below the modest median of 82, across 178 hotels in the same bracket. In New Orleans it sits 6 points below the local median of 84.
- This hotel
- 78
- Bracket median
- 82
- Index median
- 88
Based on 178 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 2 mentions
- 1 mention
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 44 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Nice clean and new rooms, though the interior of hotel is a maze.” 13
- “Children under 12 are not allowed here, and it is really a Boutique: no luxury amenities or 24hour room service so it really is closer to a B&B, however it has beautiful rooms and amazing beds (100% Egyptian cotton sheets for example) and a great Concierge.” 18
- “I also noticed a glaring lack of electrical plugs in these conference rooms as well so definitely if you've got a conference team you're going to need some access with your people having computers this is not your space it's like to me they definitely need to do some updating and make the space a little bit more user friendly for are the 21st century” On camera36:18
- “Check-in is at 4:00 p.m. and check-out is at 11:00 a.m. This early check-out time is something to consider when planning your day.” 23
- “Before I even started to look for a hotel, I came across a tweet by Ric Garrido of the Loyalty Traveler blog which helped make my decision very easy. We found the staff to be very friendly and tried their best to make each guest satisfied.” 22
- “Security guard on-site lets guests know what is open and off limits. Valet attendants were kind and courteous even at busy times.” 8
- “Others had mixed reviews regarding the customer service, while some cautioned that the hotel is noisy, given its central location.” 20
- “Staff is unfriendly and unhelpful. Stay anywhere else.” 19
- “Im a fan of cheap hotels but this place will charge you an insane price for a disgusting room without working HVAC and stains everywhere.” 19
- “Sounds like a 'bait and switch'. Although we customarily stay at the Sheraton on Canal due to (comfortable beds and) great rates using our "starwood" hotel points - which, I think, makes it cost-effective despite paying the port $100 for week-long parking.” 17
- “The room rates are a bit pricey, but if you don't mind the heat, you can get some affordable rates in July and August.” 18
- “I've never had a problem finding great deals through travelocity, expedia or travelzoo at one of the numerous decent hotels in or around the quarter (prince conti, ambassador, alexa, pelham, even monteleone). All quaint and distinctive and clean.” 17
- “I asked if WiFi was included with the room and found out that it was only free in the lobby. However the supervisor told the representative checking us in to waive the fee for us. Talk about great service.” 22
- “Wi-Fi is only free for IHG Rewards Club members, and is otherwise pricey -- guests may join online at no cost, but unfortunately the connection can be rather slow.” 14
- “Guests find value in one of the most central locations in the French Quarter although rates have risen over the years.” 15
- “Reviews rate the value for money at 7.8 out of 10. Given a location and included breakfast, this offers good value.” On camera231:49
- “And guests consider that when they praise the manageable room rates and the standard features of each room.” 20
- “Good location. Older hotel - nothing much to say about the rooms. Not luxurious, but not bad.” 19
- “This modern, but slightly generic, 14-story downtown hotel is situated right on the corner of Bourbon and Canal Streets. It's literally steps from the action - a distinction that also comes with homeless people outside the entrances and strip clubs on the street.” 20
- “Amazing central location right on Bourbon and Canal Streets” 14
- “Astor Crowne Plaza is a great hotel - it's on Canal Street between Bourbon Street and Royal Street. That's right on the edge of the French Quarter - within easy walking distance to most places in the Quarter and in one of the safest locations in town.” 17
- “Right around the corner from Bourbon Street, the Crowne Plaza New Orleans French Quarter obviously has location in its favor.” 20
- “The location was excellent. It is located on Canal Street at Bourbon which is right at the start of where all of the restaurants and night time partying/ craziness begins.” 22
- “Great location for French Quarter access.” 13
- “The best hotel for all around purposes is The Royal Sonesta. Why? It is centrally-located within walking distance of all the best attractions of the Quarter (superb restaurants, Bourbon Street "action", Jackson Square, Riverwalk, etc.).” 18
- “The Royal Sonesta is the nicest large hotel right on Bourbon Street. It takes up the entire block between Bienville and Conti, and offers full service. The location makes for an easy walk to any of the attractions in the Quarter.” 18
- “Situated at the end of Bourbon Street (so not quite in the noisiest part) and on Canal Street, this hotel is within walking distance of just about everything tourist-worthy in the New Orleans area, including Harrah's casino and the Mercedes-Benz Superdome.” 14
- “Noise from Bourbon Street can be heard from some rooms. Not the best but not bad.” 19
- “Others had mixed reviews regarding the customer service, while some cautioned that the hotel is noisy, given its central location.” 20
- “Though some rooms have no views and literally face a brick wall, there are other rooms available with balconies for awesome viewing of Mardi Gras and Bourbon Street festivities.” 14
- “Before I even started to look for a hotel, I came across a tweet by Ric Garrido of the Loyalty Traveler blog which helped make my decision very easy. Our room faced Canal Street and was quiet as could be.” 22
- “When you check into Alexa, your room key is labeled "Astor Crowne Plaza." Somewhat confusing.” 13
- “My beef is the dirty room. Looks like someone threw a "hurricane" cocktail at the wall.” 2
- “The room was a very nice size and had a big closet, roomy enough to keep Kim's roller luggage in.” 22
- “now one wonderful thing about the second floor is we had this fantastic balcony access where we could look down on Bourbon Street and also down on Iberville street so there were some fantastic views to be had here” On camera33:40
- “King room is quite nice, if a bit small.” 13
- “Standard Room bathrooms are cramped and dim” 14
- “The hotel has accessibility features. It has on-site accessible restaurant/lounges and is wheelchair accessible. This should give peace of mind for guests that need these requirements.” 23
- “there were some conference rooms on this level along with some coffee here which I got to say that coffee was not good” On camera32:56
- “Lit by faux gas lamps, the restaurant has elegant high ceilings and tall windows, and serves Louisiana cuisine for breakfast, lunch, and dinner.” 14
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about position on the floor.
- 19 sources carry no publication date, so we cannot tell how current they are.
Ask about Crowne Plaza New Orleans French Qtr - Astor by IHG
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-04.
Watch this hotel
We keep reading Crowne Plaza New Orleans French Qtr - Astor by IHG. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 23 cited sources▾
Everything quoted on this page.
- 14Crowne Plaza Hotel Astor-New Orleansoyster.comReview site2024-08-07Ageing10 quotes used
“Situated at the end of Bourbon Street (so not quite in the noisiest part) and on Canal Street, this hotel is within walking distance of just about everything tourist-worthy in the New Orleans area, including Harrah's cas…”
Read originaloyster.com - 19Astor Crowne Plaza : r/AskNOLAreddit.comForum thread2024-01-30Ageing11 quotes used
“Im a fan of cheap hotels but this place will charge you an insane price for a disgusting room without working HVAC and stains everywhere.”
Read originalreddit.com - 22Hotel Review: Astor Crowne Plaza- New Orleansmichaelwtravels.boardingarea.comReview site2013-06-11Ageing6 quotes used
“I asked if WiFi was included with the room and found out that it was only free in the lobby. However the supervisor told the representative checking us in to waive the fee for us. Talk about great service.”
Read originalmichaelwtravels.boardingarea.com - 17New Orleans Cruise Hotel Pre stay?boards.cruisecritic.comReview site2006-11-07Ageing4 quotes used
“Sounds like a 'bait and switch'. Although we customarily stay at the Sheraton on Canal due to (comfortable beds and) great rates using our "starwood" hotel points - which, I think, makes it cost-effective despite paying…”
Read originalboards.cruisecritic.com - 1Astor Crowne Plaza New Orleans French Quarter, an IHG ...dayuse.comReview siteDate not statedRead originaldayuse.com
- 2Astor Crowne Plaza Hotel - Gay New Orleansneworleans.gaycities.comReview siteDate not stated4 quotes used
“Right on the corner of Bourbon and Canal, the hotel is central.”
Read originalneworleans.gaycities.com
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