$$$
The St. Regis Costa Mujeres Resort, Cancun
A Costa Mujeres beachfront resort featuring dedicated butler service and seafood dining near Isla Mujeres.
Exceptional · Light coverage · read from 0 sources · 0 traveler insights
100
RoomExpert Score
Exceptional
The verdict
Who's travelling?
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Read it your way
The St. Regis Costa Mujeres Resort is a beachfront property located along the coast near Isla Mujeres. Guests consistently praise the on-site dining at Toro and the attentive butler service across the resort. However, reviewers criticize the rooms for lacking character and warmth, noting standard new-build layouts with cheap finishes on striped stone floors. 920422
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Dining is a highlight, with reviewers praising the seafood tasting menu at Toro and cocktails paired with sunset views at the St. Regis Bar. 919
- Guests highlight the brand butler service, noting that staff consistently fulfill guest requests. 19
- The beachfront property provides scenic views and convenient access across the water to Isla Mujeres. 204
- Navigating the property is aided by gently sloping ramps and complimentary golf cart service. 19
The catch
- While many guests praise the helpful housekeepers and staff, others report inexperienced front desk service during check-out. 9
- Some visitors were disappointed by limited room service options despite widespread praise for the sit-down restaurants. drawn from the full read
Who it's for
- — Guests who value personalized butler service
- — Diners interested in seafood tasting menus at Toro
- — Travelers planning day trips to Isla Mujeres
Skip it if
- — Guests seeking rooms with distinctive local character and warmth
- — Travelers looking to maximize Marriott Bonvoy point redemption values
How to book
With points
146,000 points a night
Marriott Bonvoy · priced January 5, moves with demand
One night, standard room. Award prices move with demand and availability is not checked here.
Search Marriott on points →Book with us
Score breakdown
How the 100/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
100read from 1 source · Light coverage
- “Bathroom was standard new-build 5 star "tub/vanity/shower" with a decently sized closet; finishes felt cheap, particularly the striped stone floors throughout (i.e. from the floor of your bedroom to the floor of your bathroom to the wall of your bathroom to the floor of your terrace, there is one cheap looking material covering it all).” 9
Location
95read from 1 source · Light coverage
- “The St. Regis Costa Mujeres Resort, Cancun, is set on an idyllic, nearly 9-acre beachfront site, providing guests with stunning views and easy access to beautiful beaches and to Isla Mujeres, an island that's been drawing visitors for years.” 20
- “Despite the exclusivity, it's refreshingly convenient-the complex is less than an hour drive from Puerto Vallarta, the closest major city and airport.” 19
Room
100read from 1 source · Light coverage
- “There was an issue with the Ambassador Suite so we were upgraded by the Travel club manager, JAlberto Des. We had the opportunity to stay in the Signature Suite in Family Selection. What an amazing room!!!” 1
- “Families and groups traveling together should splurge for an entry-level suite-it's not only massive, but also features a dining table for six guests.” 19
Service
100read from 1 source · Light coverage
- “Our favorite is the chicken quesadilla. We got to see Carlos, he is such an amazing person always ready to help. Carlos is who you would see to reserve a Bali Bed during your stay.” 1
- “I hear people complain about that and it has never been an issue for us at this resort and I have a very good nose smeller! This hotel and its staff are amazing. You won't regret staying here at all.” 1
Bed & Sleep
97read from 1 source · Light coverage
- “They even got rid of the pre-renovation pretty Hawaiian quilt hanging over the bed--a cheap and easy way to give some sort of sense of place to even the most mid-tier Hawaiian resort.” 21
Value
95read from 1 source · Light coverage
- “If you are Travel Club you can use your Palladium money even with the specials, which we did. Our Butlers in building 11- Our Butlers were amazing! They work so hard to make sure your stay is the best.” 1
- “For only 7k for 7 nights I think it was a solid value. All depends on the room rate. If it was a 10-15k stay I don't think it would have been worth it.” 9
Where it is, how to reach it
Carretera Puerto Juarez-punta Sam, Sm 001, Mz 002, Lote 07
Cancun, Quintana Roo
77520 Mexico
Details checked 2026-09-06
Where it sits
The St. Regis Costa Mujeres Resort, Cancun and the 13 other hotels we cover in Cancun. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Punches above its peers
Beats what $$$ usually buys
Scores 8 points above the upscale median of 92, across 288 hotels in the same bracket. In Cancun it sits 10 points above the local median of 90.
Price bracket
$$$
Upscale
- This hotel
- 100
- Bracket median
- 92
- Index median
- 88
Based on 288 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Service
88
Room
81
Value
66
Food
56
Location
5
View the 64 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Service20 mentions
- “Phones didn't work; butler told me to message him on WhatsApp instead of offering to get it fixed, genuinely laughed (admittedly quickly stifled) at me when I said I don't use it and didn't have it on my phone (does this hotel not get American visitors?)” 9
- “At the upper echelon of Marriott's luxury portfolio, the St. Regis brand is known for its personalized butler service. A lot of hotels offer it, but here, it's legit. Requests were consistently fulfilled within minutes, whether that was an ice bucket or a morning coffee order.” 19
- “Our favorite is the chicken quesadilla. We got to see Carlos, he is such an amazing person always ready to help. Carlos is who you would see to reserve a Bali Bed during your stay.” 1
- “-Service was 8/10 (our butler was amazing, check in was great, but I needed to correct my folio which always seems to be the case w/ Marriott)” 9
- “Down to our room not being ready at check in time-we checked out of the Edition early because the StR messaged us that the room was ready and to come over. Wrong. It was not.” 9
- “2 pang reply 2 pang reply LogicalExample3691 • 2 taon ang nakalipas Same. Same. I was there a month ago, service was fantastic and attentive and the resort was spotless.” 9
- “Service leans more relaxed than stuffy, and it's executed perfectly.” 19
- “I hear people complain about that and it has never been an issue for us at this resort and I have a very good nose smeller! This hotel and its staff are amazing. You won't regret staying here at all.” 1
- “Check-out experience (0/5) On day one, I informed the front desk that I would be leaving and asked them to arrange a car to the airport. Their response was to let me know that I was not eligible for a refund.” 9
- “Sprawling beach resorts aren't always easy for people with limited mobility, but the property has gently sloping ramps, and guests can call for a complimentary golf cart service.” 19
- “I was there a month ago, service was fantastic and attentive and the resort was spotless. There was literally a woman wiping down each and every piece of the rail on the walkway through the mangroves.” 9
- “I was there a month ago, service was fantastic and attentive and the resort was spotless.” 9
- “Check-in Experience (0/5) I stayed a little over 1 year after opening, which I generally feel is the sweet spot for new hotels. In reality, the staff seemed like they had just opened a Marriott in Panama Beach last week.” 9
- “I stayed a little over 1 year after opening, which I generally feel is the sweet spot for new hotels. In reality, the staff seemed like they had just opened a Marriott in Panama Beach last week.” 9
- “The staff is so attentive (forgot some clothing items, they were able to go into town and rectify the situation) and they truly care.” 2
- “The ladies there are so welcoming and make great smoothies! Beautiful place to spend an afternoon.” 1
- “Our housekeeper, Leo, was so cute. We left him a treat the first day. He didn't take it.....had to tell him there was money in there and that everyday we would be leaving treats and money. He really appreciated that and took great care of us.” 1
- “Some small talk and 15 minutes of waiting later, they found a "butler" to take me the 100 steps to my room, which I was not allowed to go to on my own. If there's a hell, it's the journey from the very distant complex entrance to that room.” 9
- “Service was really really bad though but I figured it was because we stayed right when they had just opened. Sucks to hear they haven't figured it out” 9
- “Service was really really bad though but I figured it was because we stayed right when they had just opened.” 9
Food21 mentions
- “Does this mean full buffet is included for elite members now? I am a big breakfast person so was disappointed to see it wasn't included here” 9
- “Helios - We had lunch and dinner here. Our dinner was good. We had steak and coconut shrimp. Hubby said coconut shrimp was very good and our steaks were cooked to our liking and tasted very good! The only issue was our salad not being what we expected. We always get the Mozzarella and Fig Arugula salad. That is not what came to the table. Pea and Corn salad came. We were not fans of that.” 1
- “Regis is. We dined at the Italian place at the St. Regis. The food was outstanding, but the large glass enclosed room was sort of cheap feeling. Not an intimate dining experience at all.” 2
- “-Loved the fresh made Mexican options at breakfast (which were actually done right).” 9
- “Our lunches here were amazing! Love sitting outside for the views with lunch. We had my favorite Fig, Mozzarella and Arugula salad. That is definitely a salad to try! My husband had the beef burger, and the Philly Cheesesteak. Both were very good. Some days I would just order their fries! So yummy!” 1
- “Then the food offerings are superb.” 2
- “Food (1/5) (Spoiler: I left the property 1 day into my 5 night booking so I only experienced the food via room service). Menu was limited and quality was poor.” 9
- “FWIW breakfast included at St Regis if you have status. No included breakfast at Edition” 2
- “with lunch. We had my favorite Fig, Mozzarella and Arugula salad. That is definitely a salad to try!” 1
- “The Nest in Family Selection- We had dinner here two nights. Love this place for dinner. If you take an early dinner, not many families are there at that time. They have a great buffet and you can also order a-la-carte.” 1
- “-Toro had great ambiance, and the team managed our group of 10 well, we did the culinary journey /tasting menu and their seafood was excellent.” 9
- “For a pre-dinner cocktail or mocktail, head to the St. Regis Bar. Besides knockout sunset views, there's unexpectedly excellent food for a lobby bar.” 19
- “You do not have to have kids to eat there. They had the most amazing Boston Cream donuts! They put Dunkin Donuts Boston Cream donuts to shame! So much filling......yummy! Very good breakfast there.” 1
- “What a beautiful pool it is. We really love the food truck there. You can get chicken tenders, hot dogs, mini burgers, french fries, quesadillas, wings etc. Our favorite is the chicken quesadilla.” 1
- “Very good breakfast there. We ate at the Tentazione (Italian in TRS) a couple times. First time I think we had a language barrier regarding our salad but everything else was very good.” 1
- “For something more upscale and elegant, head to Carolina, named for New York socialite Caroline Astor. The seasonal 10-course tasting is not to be missed, featuring a culinary tour de force of Mexico, like charcoal-grilled lobster tail and a kampachi and orange tostada.” 19
- “The family Selection pool is beautiful too. We had lunch at Es Niu which is next to the Family Selection pool. They have burgers, appetizers, tacos, soup.. We had the watermelon and goat cheese salad that was delish!” 1
- “Helios - We had lunch and dinner here. Our dinner was good. We had steak and coconut shrimp. Hubby said coconut shrimp was very good and our steaks were cooked to our liking and tasted very good!” 1
- “I am a big breakfast person so was disappointed to see it wasn't included here” 9
- “The St. Regis Costa Mujeres Resort has an impressive nine food and beverage outlets.” 15
- “Was relatively impressed with the new-ish Waldorf-Astoria there (really good food, actually.)” 22
Location5 mentions
- “The beaches in Costa Mujeres aren't great if you're looking for a beach vibe. However, being close to Isla Mujeres is great.” 22
- “Despite the exclusivity, it's refreshingly convenient-the complex is less than an hour drive from Puerto Vallarta, the closest major city and airport.” 19
- “The St. Regis Costa Mujeres Resort, Cancun, is set on an idyllic, nearly 9-acre beachfront site, providing guests with stunning views and easy access to beautiful beaches and to Isla Mujeres, an island that's been drawing visitors for years.” 20
- “Actually this location on the Costa Mujeres is for the most part protected from sargassum. Isla Mujeres acts as a natural barrier blocking the sargassum currents. So this is a pretty ideal location specifically in regards to sargassum.” 22
- “The St. Regis Costa Mujeres Resort & Residences is ideally located along scenic Costa Mujeres beach.” 4
Room12 mentions
- “Room was poorly laid out in a way that made it feel very small (shotgun style pointing to the ocean with bathroom behind the bed).” 9
- “There was an issue with the Ambassador Suite so we were upgraded by the Travel club manager, JAlberto Des. We had the opportunity to stay in the Signature Suite in Family Selection. What an amazing room!!!” 1
- “Going down a tier from St Regis/Ritz/Waldorf, the rooms' decor transformed from Nurse Ratchet's Biopower and Pilates Inn to that of the office of a sketchy Amway salesman in Buffalo (dark grey Motel 6-caliber carpet with random mustard yellow and navy squiggles to accompany the resorts' unwritten law against cheerful or locally-themed anything in guestrooms).” 21
- “After finally being put in a room at close to 5pm, it was an ADA compliant room, so it was smaller and lacked amenities that we had paid for in our room. Took several more hours to get the room we actually paid for.” 9
- “After finally being put in a room at close to 5pm, it was an ADA compliant room, so it was smaller and lacked amenities that we had paid for in our room.” 9
- “Families and groups traveling together should splurge for an entry-level suite-it's not only massive, but also features a dining table for six guests.” 19
- “Furniture and decor was somehow both too sparse to look good against the stone and too overbearing to fit the room (e.g., there's a very strange bar cart that takes up a wild amount of space to hold a few wine glasses and 3 mini-bar wine bottles).” 9
- “Updates include a dramatic new ocean-facing entry and bar, an expanded light-filled spa, and a striking dual-level pool. We loved the locally made decor and furniture, like custom leather-and-timber chairs by Casa Bobadilla, a specialized carpentry workshop in Jalisco.” 19
- “Having been forced to stay at the old Ritz Cancun (now a Kempinski) once for work, I never thought I would long for the dingy brown curtains and faded blue pillows, but at least that room felt designed by a human and not an AI trained on renderings of Vegas casino resorts.” 9
- “Furniture and decor was somehow both too sparse to look good against the stone and too overbearing to fit the room (e.g., there's a very strange bar cart” 9
- “StR The Palm (Literally a mall tower hotel surrounded by beach hotels where I had a biohazard experience with something left in my room before check in)” 9
- “-Amenities and our room were immaculate.” 9
Value4 mentions
- “For only 7k for 7 nights I think it was a solid value. All depends on the room rate. If it was a 10-15k stay I don't think it would have been worth it.” 9
- “If you are Travel Club you can use your Palladium money even with the specials, which we did. Our Butlers in building 11- Our Butlers were amazing! They work so hard to make sure your stay is the best.” 1
- “Redeeming 102,000 points to save $532 isn't a great value for your points, fetching a value of just 0.5 cents per point. In contrast, we value Marriott Bonvoy points at 0.7 cents each.” 20
- “The St. Regis Costa Mujeres Resort Cancun has just opened, as the brand's second property in the Cancun area. As you'd expect, it's pricey, but for some people, it will definitely prove to be an easy and luxurious getaway.” 22
Bathroom1 mention
- “Bathroom was standard new-build 5 star "tub/vanity/shower" with a decently sized closet; finishes felt cheap, particularly the striped stone floors throughout (i.e. from the floor of your bedroom to the floor of your bathroom to the wall of your bathroom to the floor of your terrace, there is one cheap looking material covering it all).” 9
Bed & Sleep1 mention
- “They even got rid of the pre-renovation pretty Hawaiian quilt hanging over the bed--a cheap and easy way to give some sort of sense of place to even the most mid-tier Hawaiian resort.” 21
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- Bathroom rests on 1 source — too thin to rely on.
Ask about The St. Regis Costa Mujeres Resort, Cancun
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Light coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-06.
0
Editorial
0
Blogs & sites
0
Video reviews
0
Podcast segments
Breadth
0
Depth
0
Freshness
96
Watch this hotel
We keep reading The St. Regis Costa Mujeres Resort, Cancun. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 23 cited sources▾
Everything quoted on this page.
- 8The St. Regis Costa Mujeres Resort, Cancún – a refined ...hoteldesigns.netReview site2026-07-02CurrentRead originalhoteldesigns.net
- 15The St. Regis Costa Mujeres Resort, Cancun, is now openthepointsguy.comReview site2026-06-25Current1 quote used
“The St. Regis Costa Mujeres Resort has an impressive nine food and beverage outlets.”
Read originalthepointsguy.com - 21St. Regis Costa Mujeres Cancun Opens, As Brand's ...onemileatatime.comReview site2026-06-25Current6 quotes used
“A few resorts' rooms--across both companies!--were interchangeable from each other; no warmth, character, color, or sense of place whatsoever.”
Read originalonemileatatime.com - 16New St. Regis Costa Mujeres Resort Opens Near Cancúnlatimes.comReview site2026-06-24Current1 quote used
“Woven textures, hand-painted murals and brass accents tastefully thread the same references through the interiors without feeling gimmicky.”
Read originallatimes.com - 3The St. Regis Costa Mujeres Resort, Cancún Debuts as a ...reddit.comForum thread2026-06-23CurrentRead originalreddit.com
- 12St. Regis Debuts New Luxury Beachfront Resort in Costa ...thebulkheadseat.comReview site2026-06-23CurrentRead originalthebulkheadseat.com
Showing 6 of 23 cited · 0 read
1/4
More in Cancun
All Cancun hotels →Hilton Cancun Mar Caribe All-inclusive Resort
$$$
A renovated Hotel Zone all-inclusive offering ocean-view balconies, spacious rainfall showers, and multiple pools.
Hilton Cancun, an All-Inclusive Resort
$$
A secluded all-inclusive near the airport with spacious modern rooms, though glass bathroom walls lack privacy.
Hyatt Zilara Cancun
$$$
Adults-only Hotel Zone all-inclusive featuring ocean-view suites with jetted tubs and extensive dining options.
Hyatt Ziva Cancun
$$$
An exceptional peninsula resort with standout beaches, varied dining, and great service.
Intercontinental Presidente Cancun Resort By IHG
$$
A 300-room beachfront resort set slightly outside the bustling Hotel Zone on a quiet strip of white-sand beach.
JW Marriott Cancun Resort & Spa
$$
A Cancun resort featuring spacious rooms with ocean-view balconies, large soaking tubs, and varied on-site dining.
Browse hotels like this