$$$
Hyatt Zilara Cancun
Adults-only Hotel Zone all-inclusive featuring ocean-view suites with jetted tubs and extensive dining options.
Exceptional · Deep coverage · read from 0 sources · 0 traveler insights
94
RoomExpert Score
Exceptional
The verdict
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Hyatt Zilara Cancun is an adults-only all-inclusive resort located along the beach in the heart of the Hotel Zone. Guests enjoy spacious suites with in-room double jetted tubs, private balconies, and an extensive array of a la carte dining options. However, soundproofing is a consistent weakness, with noise traveling easily between neighboring rooms and loud echoes rising from the open lobby into lower-level suites. 1427431
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Oceanfront rooms feature in-room double jetted tubs, hammocks on the balcony, and daily restocked mini-bars with beer and snacks. 271518
- The large showers are well equipped with rainfall fixtures, handheld nozzles, body jets, and separate toilet closets for privacy. 20123
- The resort sits directly in the heart of the Hotel Zone with expansive beach access and massive swimming pools. 453
- Guests praise the varied dining across a la carte restaurants and the Spice buffet, which prepares custom requests. 1129
The catch
- Reviewers disagree on mattress comfort, with some describing the beds as perfectly comfortable while others find them overly firm. drawn from the full read
- Some guests report flawless and attentive service from pool to spa, while others experienced unhelpful management when handling room moves and billing disputes. drawn from the full read
Who it's for
- — Adults seeking an all-inclusive beach getaway
- — Travelers wanting oceanfront suites with in-room jacuzzis
- — Guests who value central Hotel Zone walkability
Skip it if
- — Light sleepers sensitive to lobby noise and thin walls
- — Parties sharing a room who require large twin beds
Seen on camera
24 moments · 4 videos · Hyatt Zilara Cancun
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“The resort itself has 310 Suites each offering stylish decor and incredible views of the Caribbean Sea whether you're lo…”
youtube.com1:41“Every room is designed with a contemporary touch featuring comfortable beds, modern bathrooms, and of course, stunning v…”
youtube.com2:02“for today we're going to stick with the hotel Zone zooming in to see just how perfectly located the zelara is”
youtube.com4:17“all the chairs are first come for serve though and drink services around the pool was consistently well staffed and pret…”
youtube.com4:59“for lunch I started out with the AI tuna tostada and ironically this was the highlight of all of the food that I had her…”
youtube.com10:03“next up I had some carnitas tacos which hit the spot but were a tad bit soggy inside”
youtube.com10:18“in this case not being able to get the room below 72° is really not good enough for such a humid hot climate that's the…”
youtube.com13:08“the second was the very glitchy Wi-Fi signal which constantly let's say six or eight times over the course of a few hour…”
youtube.com13:18“for the things that I did love in the room the first would have to be the very nicely stocked mini bar which worked bril…”
youtube.com13:37“The resort's stunning locations, variety of dining options, and top-notch service make it a standout choice.”
youtube.com7:24“The oceanfront junior suite king takes that same square footage and gives you a terrace with unobstructed oceanfront vie…”
youtube.com2:36“the third thing that I didn't enjoy was the lack of privacy on the balconies but we'll take a look at that in a bit”
youtube.com13:30“the second thing I really enjoyed was the mattress itself which had to be one of the more comfortable ones that I've had…”
youtube.com13:58“the last two things that I really enjoyed as we head into the shower room part of the bathroom were the SE bigo products…”
youtube.com14:48“The surroundings are absolutely stunning, making it an ideal spot for travelers seeking a tropical escape with a touch o…”
youtube.com1:09“The dining options at Hyatt Zelara are nothing short of extraordinary.”
youtube.com2:32“service here like throughout the resort was very kind warm and accommodating if not a bit scripted”
youtube.com17:31“my dinner here ranged from below average to excellent the first course was twoo combined and both missed the mark for me…”
youtube.com17:38“The property sits just 15 minutes from downtown Cancun and 20 minutes from the airport. Close enough that transfer costs…”
youtube.com0:42“You get a two-line cordless phone with bilingual voicemail, which feels like a detail from 2005, but is actually useful…”
youtube.com1:21“The room sizes are generous across the board, starting at 61 square meters for the base category, which is larger than m…”
youtube.com9:20“The level of service at Hyatt Zelara is outstanding.”
youtube.com5:40“From the moment you arrive, the staff goes above and beyond to ensure a memorable stay.”
youtube.com5:44“The dining experience at hayatt zelara Cancun is nothing short of exceptional this Resort will leave you spoiled for Cho…”
youtube.com3:49Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Ways to book
Direct with the hotelRoomExpert pick
$440per night (mocked)
World of Hyatt member rate · King Guest Room
Keep: World of Hyatt points · elite nights · eligible benefits
Expedia
$436per night (mocked)
Public rate · King Guest Room
Forfeit: World of Hyatt points · elite nights · eligible benefits
World of Hyatt benefits may not apply.
Award stay: about 46,000 World of Hyatt points a night (mocked). Availability not checked.
RoomExpert read
Paying $4 more direct is likely worthwhile if you value World of Hyatt points, status credit, or on-property benefits.
Placeholder pricing. No live rate source is connected yet, so these figures are mocked and are not a quote — the booking site shows the real rate for your dates.
RoomExpert rate estimate
$440est. per night
Mocked range: $365–$531
Around our estimate
This sits inside our estimated range for this hotel.
Confidence: medium · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 94/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
96read from 1 source · Deep coverage
- “Even better, the solid door to the toilet closet delivered total privacy.” 23
- “The bathroom was incredibly well-stocked. They provide a shoe mitt, shave set, dental kit with toothpaste and a toothbrush, extra bath salt, Q-tips, and a sewing set. That's in addition to the high-quality soaps, shampoo, and conditioner.” 6
Location
96read from 1 source · Deep coverage
Room
94read from 1 source · Deep coverage
Service
96read from 1 source · Deep coverage
Bed & Sleep
92read from 1 source · Deep coverage
Value
90read from 1 source · Deep coverage
- “At Maria Marie order a tomahawk steak (upcharge but so worth it!)” 14
- “I vacationed at Hyatt Zilara Riviera Maya with my significant other, and while we typically shy away from all-inclusive resorts because of their oft-lackluster menus and overpriced services, the upscale amenities, delicious food options and experiences offered at this resort transcended our expectations.” 29
Where it is, how to reach it
Blvd. Kukulcan Km. 11.5
Cancun, Quintana Roo
77500 Mexico
Details checked 2026-09-01
Where it sits
Hyatt Zilara Cancun and the 10 other hotels we cover in Cancun. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Right in line
On par with what $$$ usually buys
Scores 3 points above the upscale median of 91, across 226 hotels in the same bracket. In Cancun it sits 4 points above the local median of 90.
Price bracket
$$$
Upscale
- This hotel
- 94
- Bracket median
- 91
- Index median
- 89
Based on 226 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 18 mentions
- 1 mention
- 1 mention
Avoid
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Value
64
Service
61
Room
60
Bed & Sleep
59
Food
56
Noise
54
Bathroom
46
Location
8
View the 318 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Service74 mentions · 6 filmed
- “Staff were genuinely impressive. Consistent service throughout the stay.” 3
- “Wait staff were friendly, although the hosts and hostesses we encountered tended to be surly.” 13
- “While the property is physically beautiful with tasteful updates, the food and service fell quite a bit short of what I've come to expect after visiting many of Hyatt's other flagship resorts.” 7
- “While everybody we interacted with was working hard and doing their best, it was clear they just don't yet have enough staff to offer the level of service we've seen at Hyatt's other all-inclusive resorts.” 7
- “Both the views and the sounds of the surf are perfectly complemented by the attentive service, which includes poolside meal and drinks service.” 5
- “(Kudos to staff for arranging bus transportation to who knows where - beaches without the red flags I gather)” 1
- “The late check-out benefit was nice for us, too, given that we were picked up by our airport shuttle a bit after 2:30. So we were able to enjoy the pool & beach until 2pm or so that day and then go back to our room.” 1
- “I appreciated that there wasn't a complicated towel system - simply grab and return.” 23
- “Did I mention the housekeepers are the sweetest and leave your room stocked with water, pringles, soda, beer, and will even decorate it upon arrival if requested?!” 28
- “Whereas you mention the super great service, but we found it to be a bit uneven at times (great people, but maybe not always great training).” 1
- “The staff are all fantastic, the food is excellent, and the location is beautiful.” 11
- “The resort's stunning locations, variety of dining options, and top-notch service make it a standout choice.” On camera127:24
- “I loved the size of this resort, large enough, but easy to navigate, the pool, food, service were all fantastic, but what is really amazing at this resort is the incredible views from your ocean front room.” 14
- “Though there is some seaweed, the staff is diligent about raking it up.” 18
- “First, I didn't get the feeling at check-in that my Hyatt Diamond status did much for me in terms special treatment.” 1
- “The attentive and friendly greetings we encountered daily certainly aligned with Hyatt's "Service from the Heart" motto.” 5
- “That said, they did happily give me 3pm checkout on the day we left, which coincided with my shuttle bus pickup time.” 1
- “yes!!! The service is amazing!” 14
- “The service from the locals who work in the resort is solid and sincere, if not perfectly uniform and well-trained, as you might expect at resorts in some other geographies.” 1
- “Because of that, despite the beautiful property and mostly great staff, I personally will not be returning to this resort.” 13
- “There was a staff member named Miguel who harassed us and threatened to call the police if we didn't stop and even toke our room # down to write us up which I didn't understand because other tourists were smoking and it was sold to us by one of their staff members.” 6
- “For our main course, we had an order of shrimp fettuccine with arrabiatta, basil, olives, capers and also an order of the spaghetti capri served with guanciale, carbonara sauce, pecorino cheese, and parmesan cheese. Both dishes were delicious, and the shrimp fettuccine even had a nice kick of spice - an unexpected but nice touch.” 7
- “service here like throughout the resort was very kind warm and accommodating if not a bit scripted” On camera1717:31
- “Hyatt Zilara Cancun may have only been a few weeks into its postrenovation opening, but its team operated seamlessly. The staff was absolutely impressive, the caliber of dining was excellent, and our room was a joyful respite each day.” 23
- “Overall, the staff we interacted with at the resort were kind, welcoming, and more than willing to help with anything we needed. But it became clear by the second day that there just weren't enough people to keep up.” 7
- “Most of the staff were very friendly. Every staff member was wearing a pin asking you, the guest, to rate the resort as a 9 or 10 when you check out.” 13
- “Many resorts aren't even offering daily cleaning services, but the housekeeping at the Zilara will keep your room spotless at the Hyatt Zilara Cancun every day.” 11
- “The level of service at Hyatt Zelara is outstanding.” On camera125:40
- “From the moment you arrive, the staff goes above and beyond to ensure a memorable stay.” On camera125:44
- “The staff were all very nice and I really liked the place.” 1
- “Stayed here many times and this resort is my absolute favorite. The staff are incredible and makes your stay unforgettable.” 14
- “I truly enjoyed its more manageable size, the multitude of amenities it offered considering its small size, and the outstanding service I received from all staff.” 30
- “The staff at Hyatt Zilara is amazing, so don't be afraid to ask for ANYTHING but here are some tips to make your stay at the Hyatt Zilara even more memorable:” 14
- “Hotel staff doesn't always leave a lasting impression with me, but the team at Hyatt Zilara Cancun was so well-trained and consistent in their service delivery that I'm still thinking about it post-visit.” 23
- “The staff truly makes this place a special time.” 6
- “I do have to say that from the moment I got out of the shuttle to the moment I got back in a shuttle at the end of my stay here, the service was exceptional.” 30
- “As Platinums, I didn't necessarily notice a difference in the service because everyone was always friendly and quick.” 2
- “A Hyatt Zilara review would most certainly include 5 stars for its tranquility, closeness to the sparkling beach, amazing staff, and impeccably large room options.” 8
- “Beyond smiles and cordial conversation, I also found hidden excellence in moments like never having to open the door myself at the Spices buffet. I popped in and out several times, and from out of nowhere, team members were always ahead of me to open the door.” 23
- “I never stayed at Secrets Capri but I have to imagine it's a nice upgrade. This is a beautiful property with great rooms and amenities, all in a more intimate setting than you'll have at many of Hyatt's other, larger resorts.” 7
- “He even set up a WhatsApp chat thread with both of us and consistently checked in with us to see if there was anything we needed. Overall, David was great and very attentive in making sure our stay was going well.” 7
- “Staff were kind, friendly, personable, informative, and actually seemed to care how my stay was going from start to finish.” 30
- “The service was consistently warm and welcoming and the pool and beachside service is attentive and timely.” 5
- “Overall, Hyatt has done a great job with the renovations of the property. I never stayed at Secrets Capri but I have to imagine it's a nice upgrade.” 7
- “Would I return to this resort? Definitely! I truly enjoyed its more manageable size, the multitude of amenities it offered considering its small size, and the outstanding service I received from all staff. I would definitely choose another room category though.” 30
- “Flame grilled carne asada is a regional staple for a reason. This place has become a joke. Stayed 10 years and each time service has gotten worse.” 13
- “I love the staff at Casa del Cafe; they remembered my coffee order every morning on my last visit.” 11
- “guests consistently Rave about the exceptional service at hayatt zelara Cancun the staff goes above and beyond to ensure every guest feels welcomed and cared for from the moment you arrive you'll be greeted with warm hospitality and that level of attentiveness continues throughout your stay” On camera3110:42
- “Chef Adelita was personable, and we had fun with her team and the other couple who booked the experience.” 23
- “Check-in was completed quickly and easily, and we were soon off to the elevator to head up to our room on the top floor with our luggage arriving shortly after.” 4
- “But the service issues throughout our stay were undeniable, as the staff on the property were clearly outmatched by the number of guests.” 7
- “From the activities, the food, and the impeccable service, Zilara Cancun set my standards high.” 28
- “The staff at the restaurant went above and beyond to apologize and have my food made in the kitchen to ensure no cross-contamination. I have to give a shoutout to Eduardo (the head waiter) and Carolina (the hostess) for being extra helpful every time.” 11
- “naa ive been in secrets the vine and many more secrets and Zilara is much better in some aspects. the service here is much better than secrets the vine for sure.” 3
- “The late check-out benefit was nice for us, too, given that we were picked up by our airport shuttle a bit after 2:30.” 1
- “The service, starting at check-in, was top-notch and unwavering.” 6
- “The receptionist was welcoming and knowledgeable as she explained the layout of the hotel and all it had to offer.” 27
- “The service was a little slow, mostly due to the resort being short staffed. That's an issue that came up again and again throughout our stay. Case in point: On multiple occasions, we waited almost 10 minutes for a server to come to our table to take our order after being seated.” 7
- “After this incident the staff in the hotel weren't as polite was they were from once we first arrived. They asked for our room # about 10 times a day which was very annoying and I felt like my privacy was invaded.” 6
- “Everything was awesome. Super great service. Excellent room.” 1
- “Staff were genuinely impressive. Consistent service throughout the stay. There's a hand-over-heart gesture the whole Hyatt Zilara Cancun team does with every interaction, sounds gimmicky on paper but they actually pull it off.” 3
- “Instead, the response from the hotel was basically: That couldn't have happened here. You all probably came with some type of bacteria.” 13
- “For a day they stopped our water and didn't warn us about it and when they fixed their plumbing issue we turned on the water the next day and the color of the water was dirty.” 6
- “Relaxing on the hammock, the view from my balcony, the food and service CANNOT be beat.” 14
- “The butler intermittently stopped by to ask if I wanted anything to drink or eat, and everything was delivered in a timely manner.” 29
- “Upon arriving at the resort, we were warmly greeted by the staff who promptly took our luggage and ushered us into the open-air lobby and the dedicated check-in area.” 7
- “Overall, the service at the hotel was first class. We would find ourselves coming down to the bar and the bartender would have our favorite drinks ready without asking.” 22
- “You get a two-line cordless phone with bilingual voicemail, which feels like a detail from 2005, but is actually useful if you're coordinating with friends in other rooms or calling the concierge without fumbling with your cell phone.” On camera151:21
- “Adults-only all-inclusive with spacious suites, premium beachfront location, and exceptional dining-pricey but consistently praised for lavish amenities and attentive service that justify the splurge.” 26
- “Maria Marie - Gourmet Mexican cuisine. They had some interesting menu options with great flavor. We were also highly impressed with the service here.” 16
- “Once we were seated, we had a great experience and the service was wonderful. It just seemed like they just didn't have enough servers to operate the restaurant at full capacity.” 7
- “Yet again, the service was a bit of an issue here. The seating area was completely full and there was only one server and one person taking drink orders. They were both working very hard - they simply needed more help. It was a bit chaotic and the wrong items were brought to our table on two different occasions.” 7
- “I arranged for the Hyatt Zilara to pick us up; $90 one way in an SUV. There are definitely cheaper ways to get to the hotel, but it was nice to know there would be a staff member greeting us at the airport.” 20
- “All of the staff at the Hyatt Zilara are great, but Arturo goes far above and beyond. **Arturo is now working at Pelicanos.” 11
Bathroom11 mentions · 1 filmed
- “Even better, the solid door to the toilet closet delivered total privacy.” 23
- “The bathroom was incredibly well-stocked. They provide a shoe mitt, shave set, dental kit with toothpaste and a toothbrush, extra bath salt, Q-tips, and a sewing set. That's in addition to the high-quality soaps, shampoo, and conditioner.” 6
- “the last two things that I really enjoyed as we head into the shower room part of the bathroom were the SE bigo products and of course as you'll see in a little bit the view from the balcony” On camera1714:48
- “Bathroom layout is clean, actual privacy between the shower and toilet. It's a proper upgrade from what it was.” 3
- “The shower is quite large. On one wall is a standard handheld nozzle while the other wall has a rain shower head as well as 4 body jets.” 20
- “The bath amenities are Kennet MD, my least favorite of Hyatt products.” 20
- “I loved the split bath, with a separate toilet/shower and a sink - so easy when two people are trying to get ready at the same time.” 14
- “The bathroom was also very nice - complete with a double vanity and a beautiful marble shower with a rainfall shower head. The shower had great pressure. No complaints here.” 7
- “The bathroom is not terribly private (you've been warned, in case you care), but plenty big, with two sinks, a decent-size closet, and a big shower with two heads and side jets.” 1
- “Excellent room. Shower was amazing. Fully stocked mini fridge.” 1
- “I liked the shower's frosted glass for privacy and the inclusion of a small stool.” 23
Room62 mentions · 11 filmed
- “Even with the privacy card in our room they would still come in our room, put drinks in our fridge and we would know if someone entered because of a smell they would leave after entering.” 6
- “Modern and contemporary resort with colorful and inviting decor, surrounded by lush gardens and palms.” 5
- “The resort itself has 310 Suites each offering stylish decor and incredible views of the Caribbean Sea whether you're lounging on your private Terrace soaking in your double jetted tub or admiring the view from your room every moment spent in this Resort feels like an escape to Paradise” On camera311:41
- “Every room is designed with a contemporary touch featuring comfortable beds, modern bathrooms, and of course, stunning views of either the ocean or tropical gardens.” On camera122:02
- “for the things that I did love in the room the first would have to be the very nicely stocked mini bar which worked brilliantly in conjunction with the pass through privacy box that each room has” On camera1713:37
- “A Hyatt Zilara review would most certainly include 5 stars for its tranquility, closeness to the sparkling beach, amazing staff, and impeccably large room options.” 8
- “Sitting on the balcony, either in the chairs or in the hammock, was the highlight of my Mexico stay. A quiet, private oasis!” 14
- “Honestly, I highly recommend booking an ocean front room, as the view is the true star of this resort.” 14
- “The oceanfront junior suite king takes that same square footage and gives you a terrace with unobstructed oceanfront views, which is the real upgrade.” On camera152:36
- “While it was a nice setup, the half wall between our balcony and the neighbors was a little odd. When we were out there at the same time, it felt like we were sitting together and didn't provide much privacy at all.” 7
- “Traveled there this month and was placed in an upgraded room for $100 per night next to a jackhammer.” 13
- “Our favorite part of each room? Curling up on the balcony hammock to soak up ocean and sunset views.” 25
- “If I recall correctly, this hotel has 8 floors. Our room was gorgeous! Not huge, but the way it was laid out made it feel open and airy.” 6
- “Super great service. Excellent room. Shower was amazing.” 1
- “Each room has a balcony complete with two chairs, hammock, and spectacular views.” 20
- “I was surprised to find limited snacks in the room - my room only had one bag of plantain chips.” 29
- “During our visit, we chose the Oceanfront Luxury King room, and I would highly recommend it.” 11
- “The room sizes are generous across the board, starting at 61 square meters for the base category, which is larger than many competitors' entry-level rooms.” On camera159:20
- “Instead of an overt beach theme, the room had a neutral vibe, with dark wood accents. And I loved the sculpted stone columns.” 6
- “The minibar options are limited, but you can request free room service at any time of day.” 11
- “For a couple on a week-long stay this is plenty of room, and the fact that the cheapest suite here is larger than many competitors' top suites is a real selling point.” 9
- “The room was a large, nearly 653 sq ft (61 sq m) with comfortable beds, a double jetted tub in the room, sitting area, and large bathroom.” 4
- “When I first arrived to my room, I was kinda like eh - I don't love the authentic Mexican décor that is prominent in Mexico resorts (a lot like my room at el Dorado Royale or Hard Rock Riviera Maya) BUT once I saw the balcony and view, I was SOLD!” 14
- “If you order room service, the rooms also offer a unique "magic box" that can be accessed from both inside and outside the room for discreet 24 hour room-service. We really enjoyed the outdoor terrace for sitting outside in the beautiful warm Cancun air, and watching the waves roll in.” 4
- “Relaxing on the hammock, the view from my balcony, the food and service CANNOT be beat.” 14
- “The all-suite room product - entry suites at 653 sq ft, split-level swim-up suites at 848 - is more generous than much of the competition.” 9
- “Mini-bars in each room are stocked with alcohol. And food. But free alcohol!” 2
- “The decor is not my style (large sand pillars, sandstone browns) but it fits in within Cancun.” 20
- “Home to 310 recently refreshed suites across eight floors-including 17 first-floor rooms featuring semi-private swim-up pools-the spaces here are ample and airy, with sliding doors allowing you to separate bathrooms from beds for a spot of in-suite privacy.” 24
- “As for our "standard" room, it was quite nice. The bed was very comfortable (choose your pillows from a menu at check-in) and the large jacuzzi tub with ocean view was fantastic.” 1
- “Each bed had multiple pillows, a robe, and some candies. We have the air condition as low as it will go, and it still doesn't cool off the room very well. It is August and 90+ outside, but don't expect to have your room super chilled.” 20
- “Side chairs and a table at the foot of the bed were ideal for dropping bags and putting on shoes.” 23
- “walking inside we're greeted with a bit of a mismash of decor and more obvious scale I do think that there's charm to it but I'd be lying if I didn't mention that there are some definite Venetian alasanda Vegas Vibes going on here” 17
- “I was blown away by the view of the ocean from our balcony. Also included in the room was a balcony with a hammock, perfect for watching the sunset while sipping a cocktail!” 27
- “Overall our room was very nice and the renovations were well done.” 7
- “My other big complaint with the room is lack of black out curtains. As soon as the sun rises, the room is very bright. Considering the rooms face east, expect to be woken up early.” 20
- “The only other thing I found odd was the window from the bed frame that looked into the shower. You couldn't feasibly look through it without standing on the bed.” 6
- “The wraparound terrace on the oceanfront luxury suite king is a detail that suggests thoughtful design rather than cookie-cutter layouts.” On camera159:34
- “The rooms overlook the gorgeous blue waters of the Gulf. And our balcony had a hammock for relaxing in the sea breeze. It was pretty much heaven.” 6
- “I had booked a Tropical View Swim-Up King and the room was much larger than I had expected with only 570 sq. feet.” 30
- “The wrap-around terrace or balcony offers unobstructed ocean views, and the term wrap-around implies you've got outdoor space on multiple sides, which is rare and genuinely nice for catching both sunrise and sunset, depending on the building orientation.” On camera153:54
- “The hotel is everything it's cracked up to be. And the room and grounds felt inviting and luxurious.” 6
- “Avoid walking near the Platinum desk in the main lobby. The Hyatt upsell reps will stop you every time. It's easy to route around them once you know where they're stationed.” 16
- “From jacuzzis in the room, hammocks on the balcony, and some of the BEST ocean front views, you will be beyond spoiled.” 28
- “The upgraded room types at the Zilara Riviera Maya contain Salvatore Ferragamo toiletries, which are higher quality than you can expect at almost any all-inclusive resort.” 7
- “All rooms have a balcony with a table, chairs, and hammock. The wind here is impressive though, so we preferred spending our outdoor time at ground level rather than on our fourth-floor balcony/wind tunnel.” 13
- “The Junior Suites at this Resort provide a cozy Retreat like no other they come with a king-size bed or two double beds a private balcony offering breathtaking ocean views and a double whirlpool tub for added Indulgence” On camera312:14
- “If a swim-up suite is on your wish list, the Zilara's are among the most spacious in the Hotel Zone.” 9
- “in this case not being able to get the room below 72° is really not good enough for such a humid hot climate that's the first of three things that I didn't like about the room” On camera1713:08
- “For an updated room, all of our tech needs were met, with plenty of universal outlets and USB-A and USB-C inputs.” 23
- “During check-in, you'll be asked to make reservations for their most popular restaurants. We were offered a free upgrade to an oceanfront suite. As we booked the basic king room. If you aren't offered a free upgrade it's fine. All of the rooms are suites and provide an open airy feel.” 22
- “If a swim-up isn't a priority, the standard Ocean View Suite is already large and comfortable enough that you won't feel shortchanged.” 9
- “Best of all, in room mini-bars are stocked with beer, water, soda, and a few snacks and are restocked daily.” 27
- “The suite includes a nice size bath and a Jacuzzi tub. There is a nice hammock on the balcony for nice views and breeze of the ocean.” 22
- “Every room includes a refreshment center stocked daily with water, beer, soft drinks, and snacks, which is the all-inclusive sweet spot between a mini bar that charges you $18 for a Snickers and a sad empty fridge.” On camera151:45
- “All three come with a king bed, double jetted tub, and handcrafted furniture, which sounds fancier than saying the furniture is just nice and solid.” On camera151:10
- “And honestly, the room was so well-appointed and comfortable.” 14
- “The staff was absolutely impressive, the caliber of dining was excellent, and our room was a joyful respite each day.” 23
- “Every room features stunning ocean views.” 5
- “Overall, the room was gorgeous. There are many surfaces to sit and set things down. Outlets everywhere. And the wifi was blazing fast throughout our stay.” 6
- “My fiance and I upgraded our room to an Ocean View Junior Suite King. I was blown away by the view of the ocean from our balcony.” 27
- “Complaints of in-room air-conditioning being poor” 18
Food123 mentions · 7 filmed
- “For dessert, I had banana and chocolate spring rolls and a chocolate brownie with nuts and berry sauce. On my next visit, I'd skip the chocolate brownie, as it was dense and a bit dry.” 29
- “I loved the size of this resort, large enough, but easy to navigate, the pool, food, service were all fantastic, but what is really amazing at this resort is the incredible views from your ocean front room.” 14
- “Asiana, the Asian fusion restaurant, offers both a hibachi-style dinner and regular lunches and dinners in the restaurant. We did both and really recommend the hibachi-style dinner.” 2
- “If you don't want to eat at the buffet for breakfast, Pelicanos is an excellent sit-down option. We weren't particularly impressed with Pelicanos the first time, but it's gotten better every time.” 11
- “Sounds like we both enjoyed ourselves, but I'd say the food was better than okay (albeit not always fantastic).” 1
- “Spices offers a buffet for breakfast and lunch. Outrageous might be the best word to describe these expansive spreads.” 23
- “Asiana - Oriental cuisine. A delicious meal coupled with great entertainment! I would highly recommend making reservations for the hibachi.” 16
- “In my experience, at Hyatt (and the Palace Resorts) the food is mostly very good, if not great. Like many things in life, I suspect it's all about expectations. But we were generally very pleased with the quality and variety.” 1
- “Dinner reservations are required for Chef's Plate (we didn't do this) and Asiana's Teppanyaki table (we did do this - it was great!)” 2
- “Relaxing on the hammock, the view from my balcony, the food and service CANNOT be beat.” 14
- “I tried to get lunch here twice on two separate days and was totally ignored twice, but maybe I was not approaching the task in the right manner.” 30
- “Guests enjoy gourmet meals at six restaurants with ocean views.” 10
- “Coffee House - Coffee shop and deli. This coffee shop had delicious macaroons and amazing cold brew coffee.” 16
- “With that being, said, my tastebuds have expanded and have confirmed how DELICIOUS the food is at Zilara Cancun!” 28
- “The standard margarita was just ok, while the mango one shown below was pretty tasty. We didn't eat dinner at Lola beach. But after two breakfasts and two lunches, I can say it's a good option. If nothing else, it's a nice change of pace from the breakfast buffet as well.” 7
- “We didn't get a chance to try it out, so I can't personally say it's good or bad. We enjoyed Spice, which is the buffet restaurant. It's not a buffet like you're thinking-it's incredible. I'm pretty picky with warmed-over food at buffets and this was great!” 2
- “Pelicanos is the seafood restaurant located outdoor between the pools, overlooking the ocean, and they also served breakfast, lunch, and dinner a la carte. The food and service here were excellent, and who doesn't love eating outdoors in Mexico?” 4
- “The food and service were wonderful at Tempest. In fact, it was one of our favorite meals during our stay.” 7
- “Frankly, if I go again, I will skip the Asiana and the Chef's Table in favor of Pelicanos. I really enjoyed the food and atmosphere here.” 1
- “Luckily, the food at Hyatt Zilara was a highlight of my stay. It tasted fresh, and there were plenty of healthy options when I didn't want to dine on fried foods or a decadent dessert.” 29
- “Echo your experience - very well executed all-inclusive experience, from rooms to beach/pool to food. Would definitely return again.” 1
- “The Hyatt Zilara Cancun has great food options, particularly for an all-inclusive resort.” 18
- “The food did not taste good at all, and it was always cold, they had the same bagels in the buffet for 5 days and they were rock hard.” 6
- “The resort's Italian restaurant, covering the expected territory of handmade pasta, wood-fired flavors, and Mediterranean classics. A reliable change of pace from the Mexican and Asian venues over a multi-night stay.” 9
- “The variety and quality at the buffet restaurant (Spice) is actually quite impressive.” 1
- “While the property is physically beautiful with tasteful updates, the food and service fell quite a bit short of what I've come to expect after visiting many of Hyatt's other flagship resorts.” 7
- “The staff was absolutely impressive, the caliber of dining was excellent, and our room was a joyful respite each day.” 23
- “But we chose not to do it, and found that there was enough variety among the other restaurants. We also liked Pelicanos and Spice, and after a couple days you get a feel for your favorite times (menus) to go to each.” 1
- “ive been at both and valentin is much older and much bigger the food at zilara is better and the beach is no a place to compare between the two” 3
- “The most appetizing food at this open restaurant is the grilled items in my opinion, as I had the grilled shrimp and it was fantastic.” 8
- “I avoided it due to my allergies but last time I was told they would create a special menu for me! It was a very fun experience and my food was excellent.” 11
- “One of the most raved amount restaurants is the Asiana. No surprise that Asian food is served at this restaurant and the food is impeccable.” 8
- “Shutters, the Peruvian-Caribbean fusion beachside restaurant. The combination of the beachfront views and delectable flavors kept us coming back each day to try something new.” 5
- “The dining options at Hyatt Zelara are nothing short of extraordinary.” On camera122:32
- “The point of an all-inclusive is to eat at the resort. There is a great selection of restaurants at the Hyatt Zilara. Truly, you can't go wrong.” 2
- “Free room service is not standard at all-inclusive resorts, so this is an extra perk to staying at the Hyatt Zilara.” 11
- “Spice is the main buffet restaurant that serves all three meals. The offering exceeded expectations for a buffet.” 13
- “My favorite pop-up lunch was the grilled seafood station, which featured large prawns and octopus.” 29
- “Spice - The buffet. Open for breakfast, lunch, and dinner. Spice had an awesome selection, and it never disappointed us. With such a huge variety, you're bound to find something you like.” 16
- “Maria Marie's offers upscale Mexican cuisine and is one of the top restaurants for dinner at the Hyatt Zilara. Every time that I've eaten here, the food has been incredible.” 11
- “Grab a quick, but delicious breakfast at the coffee shop” 14
- “The grouper crudo at lunch and the scallops at dinner were so delicious that we quickly ordered a second round.” 23
- “Even the buffet is high quality, with lots of fun show cooking stations, and the evening shows -- often cheesy and groan-worthy at other resorts -- are worth seeing here (expect quality live music, acrobatic acts, and dancing).” 18
- “Zilara Montego Bay by far has the best food of all three - all the a la carte restaurants are off the charts wonderful, especially the french place.” 1
- “my dinner here ranged from below average to excellent the first course was twoo combined and both missed the mark for me the smoked cheese as well as the creamy poblano pepper both of these were as exciting to eat as they are to look at” On camera1717:38
- “I also ate at Capri Grill and Lola Beach restaurants for dinner, both recommended, and for lunch don't miss the taco cart where the pool towels are given out, the tacos were excellent.” 30
- “Room service is included, which is not true of many other resorts. The quality of the room service food was good as well.” 16
- “I recommend asking for Noe. He is fantastic and very knowledgeable about food allergies. He went above and beyond to make sure I had plenty of options.” 11
- “The desserts got high marks from our group (grilled pineapple with vanilla ice cream is a winner!).” 13
- “for lunch I started out with the AI tuna tostada and ironically this was the highlight of all of the food that I had here I wouldn't say it was all downhill after this at least not a very steep hill but this tosta really did deliver on Flavor” On camera1710:03
- “I don't know how near to capacity they were, but the restaurants never once felt crowded. And we always got a seat within seconds.” 6
- “Everything was IMPECCABLE down to every last detail. I even had the Waite at Pelican make me a Mexican food for breakfast that wasn't on the menu!” 13
- “For breakfast, there is a make-your-own omelet station and a hot food line to grab bacon, potatoes, pancakes and hash browns. But compared to other resorts, I felt Hyatt Zilara Riviera Maya really put an emphasis on giving guests healthier options with tons of fresh fruit, smoked salmon and tuna, several different parfaits and a juice bar.” 29
- “Spice is probably one of the BEST buffets you will ever enjoy! Breakfast, lunch, dinner? It's all delicious!” 28
- “The dining experience at hayatt zelara Cancun is nothing short of exceptional this Resort will leave you spoiled for Choice that's a guarantee” On camera313:49
- “I loved the Beach Club at Secrets Tulum but I wouldn't return just for that, Hyatt food was generally a lot better especially the sushi counter at Tempest restaurant.” 30
- “But I'm happy to report that it was more than good; this sushi dinner was excellent. Not only did the presentation feel elevated, but the fish tasted superfresh, and the sushi rolls had an ideal mix of heat and salt.” 29
- “Overall, I think the smaller buffet at this hotel lends itself to a higher standard of food and creates a better guest experience.” 29
- “We started our meal with the clams served with chili, guajillo butter, parsley, garlic, and white wine, and also a Caprese salad with tomatoes, mozzarella mousse, balsamic pearls, and basil oil. Both appetizers were very good.” 7
- “ive been at both and valentin is much older and much bigger the food at zilara is better and the beach is no a place to compare between the two i would say that valentin is more chill with a huge pool which can serve better for people who like to stay many nights in the same resort.” 3
- “We have heard from a few other folks, and agree ourselves, that the pool restaurant (Pelicanos) is a favorite spot for the view and good food (love the french toast at breakfast, steak and fish tacos at lunch, and the steak and shrimp together at dinner!).” 1
- “The Hyatt Zilara Cancun is classified as a luxury hotel and is more expensive than some other all-inclusive resorts in Cancun. That said, you get what you pay for. I find the Hyatt Zilara to be very affordable considering that it is luxury, adults-only, has great food, and room service is included.” 11
- “As an a la carte lunch spot, Lola Beach definitely gets busy in the afternoon. While I didn't have to wait for a table, be prepared to wait for your food and drinks.” 29
- “Food was better than I expected for all inclusive. Pier 12 is right on the beach and focuses on Mediterranean and seafood. Good quality, well paced.” 3
- “Another guest favorite at the Zilara is the buffet-style restaurant of Spice. Spice is a great spot to eat a hearty breakfast before engaging in the day's activities.” 8
- “The Chef's Table did not impress here either. It was very fancy and a bit dramatic, if you enjoy that sort of thing, but the foods failed to impress me.” 1
- “I liked the breakfast buffet at Spice but preferred the lunch and dinner at Pelicanos.” 1
- “I even had the Waite at Pelican make me a Mexican food for breakfast that wasn't on the menu!” 13
- “With delicious food options and upscale amenities, I was impressed by how much I really enjoyed my two-night stay at this property.” 29
- “Head here around the clock for coffee, tea, smoothies, ice creams, pastries, and desserts (including some gluten-free options). This is their gourmet Mexican restaurant, which has nice ambience and friendly wait staff but average food.” 13
- “Room service is included but inconsistent. Use it for a lazy balcony breakfast, not for something you're actually excited about eating.” 16
- “The food did not taste good at all, and it was always cold, they had the same bagels in the buffet for 5 days and they were rock hard. We ordered room service and the food also wasn't good, wasn't fully cooked, and always came up cold or either stale.” 6
- “Though I didn't order room service during my stay, I was impressed with the amount of options.” 29
- “Food is excellent at the six restaurants, especially for an all-inclusive resort; the Mexican food at Maria Marie and Asian food at Asiana are particular favorites, and no reservations are required (except for the teppanyaki show and Chef's Plate).” 18
- “Tapas is a little small and odd. There were some things worth trying, but the only reason we went back a 2nd/3rd/4th time was for a Myan coffee (dessert).” 1
- “Because most were so lovely, it was quite jarring when we encountered the few who were truly unpleasant. For example, one morning, feeling completely green, at the breakfast restaurant (Spices) I explained that I didn't need a table; I just wanted to grab a piece of toast to bring to my room. The hostess' snapped, "you can't remove any plates from the restaurant."” 13
- “La Adelita is a very delightful Traditional Mexican restaurant and cantina that is headed by chef Miguel Herrera.” 8
- “The resort's stunning locations, variety of dining options, and top-notch service make it a standout choice.” On camera127:24
- “The buffet opened the morning of my departure and the breakfast offering was very good with lots of choices including an egg station plus a separate self-serve chilaquiles station with both red and green sauces.” 30
- “for dessert I had the trace Lees cake which frankly is near impossible to do poorly and here was no exception” On camera1717:58
- “time for breakfast at spice this was by far the low Point foodwise for me for a five-star Resort the selection I think is slightly below average but my main contend was nearly everything on the buffet was Stone Cold” On camera1721:18
- “Well, my friends, after a lovely 24-hours relaxing with my girlfriends, each and every one of us got food poisoning and spent the rest of the trip taking turns being violently ill.” 13
- “If you love Mexican food, then Marie Marie is the place for you! When I tell you the tortillas melt in your mouth, the dessert is a show stopper, and the entrees are beyond authentic, I mean just that.” 28
- “The main restaurant offering a large buffet for all meals of the day is Spice. It's located on the left hand side of the main indoor area on the ground level, towards the beach. We found the buffet selection expansive, and the quality of the food for an all-inclusive buffet was much better than expected compared to a typical resort.” 4
- “However, I liked that Capri Grille offers a mixed menu of not only different types of pasta dishes but also steak, fish, pork and even eight vegetarian options.” 29
- “Food was better than I expected for all inclusive.” 3
- “Room service is something I truly miss. There's something about being able to order fresh fries, flautas, wings, and pasta straight to my door with no judgment.” 28
- “The food at the Hyatt Zilara Cancun was incredible. I truly enjoyed everything I ate and I wish I could have stayed longer to eat more!” 14
- “The buffet, Spice, has an excellent variety for breakfast, lunch, and dinner. Craving something that you don't see on the buffet? No problem! Ask your server if you can get something special prepared for you.” 11
- “Local design touches elevate what could so easily be just-another-all-inclusive here, including the earth-toned Perla Valtierra vases in the lobby bar, Aurelia (named for a local species of jellyfish); a colorful Elena Caltz mural in the Spices buffet dining area; and a genuinely impressive hand-tiled mosaic above the entryway arch, depicting local flora and fauna.” 24
- “The staff are all fantastic, the food is excellent, and the location is beautiful.” 11
- “Service was impeccable throughout the entire property, whether lying by the pool, dining at the restaurants, or spending time at the spa.” 27
- “The food at Asiana is fantastic and, and as with all of the other restaurants, the staff went above and beyond to accommodate my particular food preferences (vegetarian, gluten-allergy.)” 11
- “The roaming food carts offered poolside, all-day snacks, including the fantastic mango on a stick with lime and chili.” 5
- “Pier 12 is right over the beach and is open for breakfast, lunch, and dinner. We found everything on the Mediterranean and seafood-leaning menu fresh and tasty, with well-paced service.” 23
- “I thought the food at the resort was great!” 30
- “If you are a coffee lover like us, Casa del Coffee, located on the beach side of the main indoor area will be one of your favorites. We frequented this place multiple times each day for the excellent latte's and the occasional sweet treat or ice cream.” 4
- “Free room service is not standard at all-inclusive resorts, so this is an extra perk to staying at the Hyatt Zilara. Although the room service food is not on par with the restaurant options, it's still nice to have the opportunity to dine in-suite.” 11
- “In the end, we spent several thousand dollars for 24 hours of fun before food poisoning kicked in.” 13
- “While the coffee and smoothies are fantastic, the baked goods are "only ok," so I would save your calories for a more substantial breakfast at Pelicanos or Spice.” 11
- “Lola Beach's lunch menu features a mix of ceviche, salads, tacos and more. Some standout items included a fish tiradito, which was the "catch of the day," with creamy avocado, onions and sunflower seeds.” 29
- “All of the restaurants have excellent food, especially for an all-inclusive.” 11
- “We also tried the breakfast torta which was a sandwich with a fried egg, smoked beef brisket, Oaxacan cheese, lettuce, tomatoes, avocado, and aioli. The piece of beef brisket was almost all fat and really chewy. This was by far the worst breakfast item we ordered at Lola beach - you might want to skip it.” 7
- “We ate breakfast here on our first morning at the resort, and while the spread isn't massive, it has everything you could want and then some.” 7
- “The Asiana was stiffling hot and the food OK, but, frankly, the least impressive hibachi grill I have experienced. Not bad, just nothing special and, again, it was miserably hot.” 1
- “Hyatt Riviera Food & Restaurants Final Thoughts We had some great food and some not-so-great food. We had some great food and some not-so-great food. If there is one word to summarize the experience, it would be inconsistent.” 7
- “The Hyatt Zilara offers plenty of dining options, and an impressive resort area with massive pools and expansive beach for fun and relaxation.” 4
- “Lunch was equally colorful with more than enough to choose from.” 23
- “El Cortijo, the Spanish-inspired restaurant featuring tapas and specialty desserts. We can't get enough of the Spanish coffee and endless dessert options.” 5
- “The creme brulee was one of the best desserts I had during my stay at the resort. If you've had creme brulee at different restaurants, you know that it can be a finicky dessert - sometimes it's not fully set, other times the custard is too thick. This buffet creme brulee was creamy without being overly sweet, and the caramelized sugar shell was crisp but not burnt.” 29
- “Dinner is more of a Mediterranean vibe, but I 10/10 recommend you try Punta Vista for both meals because the views, food, and service are incredible.” 28
- “There is a total of six amazing restaurants (and one food taco cart!) at the Hyatt Zilara Cancan. I was impressed by the quality, selection, and creativity of the food that was offered.” 8
- “You'll find plenty of open-air seating inside the restaurant. There are also some great spots just outside the covered area of the restaurant with great views of the ocean.” 7
- “Private check in. Food was ok. Preferred spice restaurant.” 1
- “Speaking of dining, the hotel has 6 restaurants and 5 bars. Our favorite was Asiana where we had a live hibachi show.” 22
- “The food options are great for those looking for unique and elevated experiences such as the Teppanyaki experience, Chef's Plate, and Romantic Private Dinner on the beach.” 4
- “The only negative food experience I had here was the beachfront BBQ area. It was an outdoor sitting area by Lola Beach restaurant (in fact it might have been part of Lola Beach restaurant but there were no signs or indications of what to do once you were in that outdoor space).” 30
- “Pelicano's, which is the outdoor restaurant by the pool has great lunches. I highly recommend the shrimp tacos.” 2
- “Worst thing about the Viva Maya was the HEAT - the dining areas were open-air OVENS.... and oh yes, the lack of reliable internet. ***ggggrrrrr. (management lunacy on that)” 1
- “The Turquoize Adult Tower at Hyatt Ziva Cancun offers a "resort within a resort" experience, with full exclusive access to the incredible rooftop pool included. There is a tasting flight of on-site brewed beers and delicious pub-fare at Tres CerveZa's, Hyatt Ziva Cancun's upscale microbrewery.” 5
- “An intimate, interactive venue focused on Yucatecan cuisine - the regional cooking of the peninsula, distinct from generic "Mexican resort food." This is the spot to seek out cochinita pibil, regional moles, and dishes you won't find at every Hotel Zone buffet. The small capacity makes it feel special, so reserve early.” 9
- “Unfortunately, you won't be able to order sushi from the a la carte menu so we didn't get to try it. That said, the food we did eat at Tempest was very good. We each started with a pork and lemongrass spring roll, which was quite tasty.” 7
- “The other morning we ate breakfast here, we went with the Mexican benedict which was a poached egg with bearnaise sauce served over a tamale. It was my favorite breakfast item at Lola Beach.” 7
Location16 mentions · 3 filmed
- “Though it'll be tough to tear yourself away from the speedy service-with-a-smile that characterizes this resort, your location slap-bang in the middle of the Hotel Zone means you're in prime position for beachfront strolls and curated excursions to the Yucatán Peninsula's standout spots.” 24
- “how's the location for actually exploring Cancun? we like to go out and do things outside the resort Round_Skirt8701 • 1mo ago Top 1% Poster really good actually. right in the middle of the hotel zone, walking distance to restaurants, shopping, Forum by the Sea. if you want to go downtown or do excursions it's an easy Uber.” 3
- “for today we're going to stick with the hotel Zone zooming in to see just how perfectly located the zelara is” On camera174:17
- “The Hyatt Zilara is located in the heart of the hotel zone. This is the perfect location for walking around and exploring Cancun proper.” 14
- “I also saw couples taking their engagement photos along the beach - and what a location!” 6
- “Adults-only all-inclusive with spacious suites, premium beachfront location, and exceptional dining-pricey but consistently praised for lavish amenities and attentive service that justify the splurge.” 26
- “The staff are all fantastic, the food is excellent, and the location is beautiful.” 11
- “so beyond the hotel being in a great location for its proximity to restaurants and shopping it really is one of the better stretches of beach as well” On camera1716:07
- “The real advantage of the Zilara's central Hotel Zone location is what's outside the gates: you're within easy reach of Cancún's restaurants, shopping, and nightlife, so a night off-property is simple if you want one.” 9
- “I did not try Tapas. It is an easy (15 minute) walk to a nice shopping mall to the south or a flea market to the north.” 1
- “The suites at the Hyatt Zilara Cancun are all located within the main tower building, and all have beautiful views of the insane turquoise waters of the nearby ocean, as well as the expansive beach area of the resort.” 4
- “how's the location for actually exploring Cancun? we like to go out and do things outside the resort Round_Skirt8701 • 1mo ago Top 1% Poster really good actually. right in the middle of the hotel zone, walking distance to restaurants, shopping, Forum by the Sea.” 3
- “The property sits just 15 minutes from downtown Cancun and 20 minutes from the airport. Close enough that transfer costs won't wreck your budget, but far enough that you're firmly in resort mode, not city chaos.” On camera150:42
- “Service was decent, location is hard to beat, but the whole property felt really worn down.” 3
- “The central beachfront location keeps you close to the airport and to Cancún's dining and nightlife.” 9
- “The Hyatt Zilara is located in the heart of the hotel zone. This is the perfect location for walking around and exploring Cancun properly.” 27
Value19 mentions · 4 filmed
- “Though some may not want to spend the extra money on a cabana, the price is reasonable, especially if you are with a group of people.” 29
- “"This adults-only hideaway may be one of the more expensive all-inclusives here, but it ranks near the top for its amenity-rich accommodations, diverse dining and a policy of pampering."” 26
- “At Maria Marie order a tomahawk steak (upcharge but so worth it!)” 14
- “If you don't have World of Hyatt points, cash rates appear to be pretty reasonable as well.” 7
- “Since this spa service included much more than a typical 50-minute massage but instead created a whole experience, I definitely feel like the price of $169 was well worth it.” 29
- “while it may be on the pricier side the all-inclusive package ensures that everything from Gourmet dining to premium drinks and resort activities is covered making it an excellent value for those looking to experience a luxury getaway without unexpected expenses” On camera3110:25
- “While I believe the premier suites are worth the upgrade, the regular suites are still spectacular, thanks to all-around ocean views.” 11
- “I vacationed at Hyatt Zilara Riviera Maya with my significant other, and while we typically shy away from all-inclusive resorts because of their oft-lackluster menus and overpriced services, the upscale amenities, delicious food options and experiences offered at this resort transcended our expectations.” 29
- “Our asking to be moved apparently rubbed management the wrong way, and we had to get in a fight to get our upgrade fee back. I won't even repeat what happened afterwards, but the new management needs some remedial training.” 13
- “Overall we found the Hyatt Zilara Cancun to be an incredible, relaxing resort and a great value for the price.” 11
- “While it may be on the pricier side, the quality of the experience justifies the cost, especially with all meals, drinks, and activities included.” On camera127:30
- “The all-inclusive package covers all meals, drinks, and most activities, making it an excellent value for travelers who want to experience a luxury resort without worrying about extra costs.” On camera125:29
- “The rate is very attractive, considering your food and drinks are included and using points, you won't pay any resort fees or taxes.” 22
- “For most couples, the Ocean View Swim-Up Suite is the sweet spot - the split-level layout and private pool access deliver the "wow" that justifies an adults-only splurge, without jumping all the way to Presidential pricing.” 9
- “Where it gets annoying is that there's no food service at the pool or beach, so people were carrying takeout containers from the buffet. For a resort at this price point that's a gap.” 3
- “No food service at pool or beach is crazy at that price point when it's included at Secrets and Palace properties in hotel zone, which are generally less money.” 3
- “Consistently well priced within the all-inclusive package market, the Hyatt Ziva Puerto Vallarta provides a family-friendly elevated vacation experience with great value for the dollar.” 5
- “The airport transfer pricing is transparent, which is helpful for budgeting, and the fact that they offer both standard and deluxe options means you can choose your comfort level versus cost.” On camera1510:41
- “Considering that rate included lodging, food, drinks, and everything else at the resort, it was a pretty fantastic deal and seemed like a perfect opportunity to book it and take this new property for a spin.” 7
Noise7 mentions
- “They all face the ocean. That said, I would take rooms on the 4th level and above because that means you won't be in any rooms that are connected to the huge open lobby. It can get quite loud.” 2
- “During our stay there was construction going on that they didn't warn us about before we booked the hotel or even when we were there. All you heard early in the morning and late at night was banging noises that were very loud.” 6
- “If you are considering booking this room category, just be aware that when there is no room noise (via TV, Bluetooth device, or A/C) you can hear just about everything going on in your neighbor's rooms.” 30
- “I asked the hotel if there were any other rooms available because of a persistent/loud rattling in the air conditioner.” 16
- “If you're in a room that overlooks the atrium, you can hear the music of the evening shows through the door. And the pools below play Top 40/pop radio pretty much all day, beginning at like 8 in the morning.” 6
- “rue. They did send maintenance in to fix the noise which was great.” 16
- “You may want to request a room above the fourth floor, as the upper floors are not exposed to the interior atrium, which can be noisy during the evening entertainment (which ranges from a Mexican cultural dance show, to karaoke, to-Lord help me-Michael Jackson night).” 13
Bed & Sleep3 mentions · 1 filmed
- “the second thing I really enjoyed was the mattress itself which had to be one of the more comfortable ones that I've had in a while and definitely the most comfortable that I” On camera1713:58
- “As there are three of us, we reserved a room with two beds. However, the beds are double and it would be tough to sleep two per bed.” 20
- “The mattress was a bit on the firm-to-hard side which I personally don't mind, but it's something to note.” 7
View3 mentions
- “In the Tropical View Swim-Ups, terraces were angled towards the beach area which gave the impression of privacy, but the terraces in actuality were close together so there was not much privacy to be had while seated.” 30
- “Zilara Cancun rooms are all superb for facing the ocean - as in Ocean Front.” 1
- “It wasn't a huge deal, but it's something to be aware of. That said, it offered a great view of the ocean. When it was clear enough (and at night), we could see the skyline of Cozumel island from our balcony.” 7
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- 13 sources carry no publication date, so we cannot tell how current they are.
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- 3Hyatt Zilara Cancun review after renovation - been twice ...reddit.comForum thread2026-07-28Current15 quotes used
“Staff were genuinely impressive. Consistent service throughout the stay.”
Read originalreddit.com - 28My Review on Hyatt Zilara Cancun - Simply Madisynnsimplymadisynn.comReview site2024-08-07Ageing11 quotes used
“Did I mention the housekeepers are the sweetest and leave your room stocked with water, pringles, soda, beer, and will even decorate it upon arrival if requested?!”
Read originalsimplymadisynn.com - 29Hyatt Zilara Riviera Maya review: Quality over quantity at ...thepointsguy.comReview site2024-07-22Ageing25 quotes used
“I enjoyed beautiful views of the ocean from the personal pool and outdoor terrace.”
Read originalthepointsguy.com - 18Hyatt Zilara Cancun Review: What To REALLY Expect ...oyster.comReview site2024-07-04Ageing11 quotes used
“The 307 rooms have a charming colonial style, with plenty of earthy colors, natural stones, woodwork (including accent beams on the ceiling), and marble tile floors.”
Read originaloyster.com - 7A Full Review of the New Hyatt Zilara Riviera Maya, Near ...thriftytraveler.comReview site2023-01-24Ageing37 quotes used
“While the property is physically beautiful with tasteful updates, the food and service fell quite a bit short of what I've come to expect after visiting many of Hyatt's other flagship resorts.”
Read originalthriftytraveler.com - 27My Hyatt Zilara Cancun Review -The Best Adults Only ...shanelamari.comReview site2022-10-20Ageing6 quotes used
“I was blown away by the view of the ocean from our balcony. Also included in the room was a balcony with a hammock, perfect for watching the sunset while sipping a cocktail!”
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