The Portman Ritz-Carlton, Shanghai
A Nanjing Road hotel in Shanghai Centre offering updated rooms, large marble bathrooms, and easy Jing'An metro access.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
The Portman Ritz-Carlton, Shanghai is an upscale property integrated into the Shanghai Centre commercial complex on Nanjing Road. Guests appreciate the updated guestrooms, generous marble bathrooms with Diptyque amenities, and central transit connections. However, reviewers point out occasional service and maintenance shortcomings, ranging from unhelpful concierge train bookings to air conditioning failures. 910
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Reviewers consistently highlight the central location inside the Shanghai Centre on Nanjing Road, within a 10-minute walk of Jing'An Temple and the metro. 2010
- The refreshed rooms earn praise for spacious layouts, contemporary decor, and plenty of accessible power outlets and USB ports. 96
- Bathrooms impress with generous marble layouts, oversized bathtubs, separate showers, and Diptyque Philosykos toiletries in large bottles. 2010
- Guests reliably report excellent sleep on plush king beds fitted with comfortable linens and pillows. 10620
The catch
Who it's for
- — Shoppers visiting Nanjing Road and Shanghai Centre
- — Travelers wanting fast transit via Jing'An Temple metro
- — Guests who value spacious marble bathrooms and deep tubs
Skip it if
- — You need dedicated concierge help for booking regional train tickets
- — You require a guaranteed view facing the Bund skyline
Seen on camera
5 moments · 2 videos · The Portman Ritz-Carlton, Shanghai
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“The hotel's prime location gives you easy access to Shanghai's most iconic landmarks, cultural attractions, and fantasti…”
youtube.com0:18“The Portman Ritz Carlton offers a truly exceptional experience with impeccable service and elegant accommodations.”
youtube.com0:26“Expect exceptional comfort and modern amenities no matter which room you choose.”
youtube.com0:50“the superbly decorated K Jima and Robinson suites offer the ultimate in indulgence and exclusivity enriched by touches o…”
youtube.com2:54“it is located directly across the shanghai exhibition center and offers stunning views of the shanghai skyline”
youtube.com4:26Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Booking direct costs no more here and keeps Marriott Bonvoy points, elite nights and eligible benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 98/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
91Food
89Location
93Noise
86- “Additionally, the elevator required you to swipe your keycard to access the club level and club-level rooms. Only one side of the elevator had a card reader, so people were constantly bumping into each other trying to get to their floors, and none of the keycards seemed to work more than half of the time.” 7
Room
87- “The room temperature was at a constant perfect temperature.” 11
- “With my keys in hand, another of the lobby hosts showed up to offer to bring my bags to the room. I ultimately turned down the offer, as I only had my trusty Rimowa trunk, which easily rolled with me. But wow, what a smooth arrival!” 10
Service
89- “The Ritz houses one of Shanghai's top concierges. From hard-to-get tickets to customized tours, the concierge team is famous for going that extra mile (sometimes literally) to meet your needs.” 20
- “The attentive and friendly staff made sure that my experience at the lounge was nothing short of perfect. The staff members were not only attentive but also engaging with guests.” 12
Bed & Sleep
91Value
81Where it is, how to reach it
Details read from tripadvisor.com · checked 2026-08-24
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Beats what $$ usually buys
Scores 8 points above the mid-range median of 90, across 368 hotels in the same bracket. In Shanghai it sits level with the local median of 98.
- This hotel
- 98
- Bracket median
- 90
- Index median
- 90
Based on 368 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 2 mentions
- 1 mention
- 1 mention
- 1 mention
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 68 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Room AC was broken during the hottest two days of the years. The room hit 28C during the evening, making it difficult to stay asleep. Requested fix or room change in morning, but they could only provide portable AC in the evening that barely helped. Had to order delivery of fans at 4am. This unfortunately overshadows an otherwise wonderful experience as it messed up both nights of sleep.” 11
- “Expect exceptional comfort and modern amenities no matter which room you choose.” On camera10:50
- “I had booked a club room and was delighted to find myself in a spacious and beautifully decorated room with a comfortable bed and a nice, well-appointed bathroom.” 12
- “The room temperature was at a constant perfect temperature.” 11
- “Enjoy the convenience of an en-suite bathroom, air conditioning, television, mini bar and beautiful Chinese décor.” 4
- “At 79 square metres, the suite was expansive with a separated bedroom, a study area and living room.” 9
- “The bed was in a separate room, and somehow felt even bigger than the king bed I'd been in the night before.” 7
- “While I don't typically love monochrome tones, I liked that the refresh did not make the room look cheap and shabby as a result. Instead, it feels contemporary and welcoming - a much welcome improvement, for one.” 10
- “With my keys in hand, another of the lobby hosts showed up to offer to bring my bags to the room. I ultimately turned down the offer, as I only had my trusty Rimowa trunk, which easily rolled with me. But wow, what a smooth arrival!” 10
- “Studio chairs in seating area were pretty comfortable” 6
- “I was assigned a Deluxe City View Room on the 22nd floor, high enough to appreciate the excellent views of the Shanghai Exhibition Centre and the old French Concession.” 10
- “The guest rooms at The Portman Ritz-Carlton, Shanghai are comfortable and stylish. The white bed linens and pillows stand out against the long brown tufted headboard, tan walls and gold curtains.” 20
- “Only upgraded to a studio, which is just a larger room with odd rotating partitions - I saw suites online, but they claimed high occupancy” 6
- “As they weren't overly firm, they were very comfortable - certainly something I value compared to the oft hard mattresses in East Asia. There is also a large desk with a comfortable leather chair, alongside a comfortable velvet-upholstered armchair by the window.” 10
- “I spent the first night in a club deluxe room. It was spacious and had a large marble bathroom, but I won't focus too much on it, as I moved into my suite early the next morning.” 7
- “The deluxe guest room offers spectacular city views with thirty eight square metres of space.” 4
- “Best location,great service, delicious food” 11
- “The hotel's prime location gives you easy access to Shanghai's most iconic landmarks, cultural attractions, and fantastic shopping.” On camera10:18
- “The location was perfect and the hotel itself extremely comfortable and luxurious.” 11
- “Furthermore, the notable Jing'An Temple and its eponymous metro station (on Lines 2 and 7) sit 10 minutes away on foot, providing easy access to the rest of the city.” 10
- “Conveniently located on the famous Nanjing Road, The Portman Ritz-Carlton forms part of the Shanghai Center, a commercial, shopping and dining complex.” 9
- “Please see our Privacy Policy for more information. This conveniently located contemporary tower has large rooms with Chinese artwork, onyx panels, and fresh flowers.” 8
- “The Ritz-Carlton's downtown location off one of the city's busiest shopping streets, Nanjing XI Road, makes this hotel a top choice that is still within steps of local parks, neighborhoods and a nearby metro shop.” 20
- “The Portman Ritz-Carlton in Shanghai offers a club-level experience with spacious suites and a prime location in the Jingan district.” 7
- “Chef Alan Wong brings his masterful Hawaiian cuisine to Shanghai with his eponymous restaurant. Opt for the 5-course Taste of Hawaii pre-fix menu or choose from a wide array of a la carte options and a raw bar.” 20
- “Unfortunately, the quality of the food was dubious at best. The dumplings tasted stale and not nearly as good as the ones you could find on the street. The hot options were equally unimpressive, so most days I just had fruit and yogurt.” 7
- “Best location,great service, delicious food” 11
- “When I went to the club lounge for breakfast, I was greeted by name, shown to the same seat by the window I'd been favoring my whole stay, and proactively offered coffee.” 7
- “Breakfast is served buffet style with a good mix of Western and Eastern dishes such as bacon, eggs made to order, dumplings and noodles.” 9
- “The Pudong Ritz-Carlton Shanghai is stronger for destination dining and nightlife.” 14
- “The one redeeming feature of breakfast was the fridge full of fresh fruit juices. When the staff bothered to restock it, I really enjoyed the fresh grapefruit juice.” 7
- “The breakfast spread was certainly large, spanning all three areas of the club.” 7
- “Booked a breakfast rate - breakfast in restaurant was good - good omelet and hashbrowns, good pancakes and waffles, even had a chocolate fountain (didnt partake), good gelato, no issue with being offered a coffee (take that, St Regis)” 6
- “The service at this hotel was a mixed bag at best. Strike one was not being checked-in in the club lounge despite having paid extra for that benefit. Strike two was the poor quality control that resulted in the subpar food that was served at breakfast. Strike three was the complete lack of food during one of the signature meal services.” 7
- “Most of the staff I encountered during my stay were courteous and very professional, in particular I was rather impressed by one of the doormen who bid me farewell by name as he called a taxi for me.” 9
- “Despite acknowledging my club-level booking and handing me a welcome letter listing club check-in as one of my benefits, the agent checked me in in the crowded downstairs lobby. There was also no check-in line for elite members, so I ended up waiting about 10 minutes to be helped.” 7
- “My suite was beautiful and the staff receptive and responsive to my complaints, but I'm not sure I could justify returning to a hotel with such inconsistent service.” 7
- “At the desk, I was greeted once again by a friendly agent who spoke great English.” 10
- “The Ritz houses one of Shanghai's top concierges. From hard-to-get tickets to customized tours, the concierge team is famous for going that extra mile (sometimes literally) to meet your needs.” 20
- “Best location,great service, delicious food” 11
- “The attentive and friendly staff made sure that my experience at the lounge was nothing short of perfect. The staff members were not only attentive but also engaging with guests.” 12
- “Staff was very helpful. Very courteous!” 11
- “From the moment I walked in and was greeted by the doorman, to the seamless check-in process in the club lounge, every detail was attended to with utmost care.” 12
- “However, despite my otherwise excellent experience, I did have some issues with the concierge service. For one, he struggled to assist me in finding and booking train tickets to Hangzhou for the next day. I was also misinformed with regards to the location of the nearest train stations to the hotel.” 10
- “Furthermore, everybody I encountered were exteremely friendly and welcoming. Although some staff members did not speak English, the language barrier did little to stop them from being warm and proactively assisting me with my needs.” 10
- “The Shanghai hotel's staff (referred to as "ladies" and "gentlemen") makes all the difference. They genuinely care about your stay.” 20
- “I loved the cute towel Panda (complete with a fake twig) that housekeeping left on our last day!” 9
- “As such, considering its comfortable rooms, friendly service, exceptional location, and excellent pricing, I definitely wouldn't think twice about staying here again.” 10
- “Offered late checkout proactively - they put 3 for my 5 PM flight (I left much earlier than that)” 6
- “The staff were exceptionally helpful.” 11
- “The Portman Ritz Carlton offers a truly exceptional experience with impeccable service and elegant accommodations.” On camera10:26
- “Very long lines at check-in” 6
- “The Portman Ritz Carlton offers a truly exceptional experience with impeccable service and elegant accommodations. You'll find a total of 593 beautifully appointed rooms and suites providing plenty of options to suit your needs.” On camera10:26
- “Opposite were the shower and toilet. While both were spacious, I found the shower to be poorly lit, as you can see in the picture below. Additionally, the door got stuck several times and was hard to open.” 7
- “All of the stylish bathrooms are decorated in cream marble and feature glass-enclosed showers with separate bathtubs and Acqua di Parma bath products.” 20
- “Located by the entryway is the marble bathroom, which has really stood the test of time. Well-lit and clad with multiple mirrors, the bathroom feels spacious and inviting - certainly a welcome sight compared to the open concept and overly minimalist bathrooms all too common at many new hotels nowadays.” 10
- “And the bathroom - very big, nice marble design and layout!” 11
- “Connected to the bedroom was the gorgeous marble bathroom. Inside was a double sink vanity, a separated toilet, a spacious shower as well as an over-sized bath tub.” 9
- “Shower pressure was decent / good” 6
- “The water pressure and temperature were excellent from any of these fixtures.” 10
- “As such, considering its comfortable rooms, friendly service, exceptional location, and excellent pricing, I definitely wouldn't think twice about staying here again.” 10
- “Portman offers value through space, convenience, and location practicality, especially for longer stays.” 14
- “For my two-night stay, I paid a nightly rate of CNY 1385 (~ USD 192 or GBP 145) that booked me into an entry-level Deluxe Room. This seemed reasonable enough, considering other hotels in the area, like the Jing An Shangri-La and The PuLi, were charging rates over 50 per cent higher.” 10
- “Pudong offers the best skyline views” 14
- “Additionally, the elevator required you to swipe your keycard to access the club level and club-level rooms. Only one side of the elevator had a card reader, so people were constantly bumping into each other trying to get to their floors, and none of the keycards seemed to work more than half of the time.” 7
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- Noise rests on 1 source — too thin to rely on.
- 21 sources carry no publication date, so we cannot tell how current they are.
Ask about The Portman Ritz-Carlton, Shanghai
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 60/100We read 21 sources for this property, and pulled 86 traveler insights worth knowing. Last checked 2026-08-24.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 21 cited sources▾
Everything quoted on this page.
- 1The Portman Ritz-Carlton, Shanghai - Hotel Reviewyoutube.comVideoDate not statedListened for quotes only4 quotes used
“Expect exceptional comfort and modern amenities no matter which room you choose.”
Read originalyoutube.com - 2Luxury Hotel in Shanghai | Ritz-Carlton Pudong ⋆˙youtube.comVideoDate not statedListened for quotes onlyRead originalyoutube.com
- 3
- 4The Portman Ritz-Carlton, Shanghai | Best Hotels in the Chinafamilytravelgenie.comReview siteDate not stated2 quotes used
“Enjoy the convenience of an en-suite bathroom, air conditioning, television, mini bar and beautiful Chinese décor.”
Read originalfamilytravelgenie.com - 5The Portman Ritz-Carlton, Shanghai Hotel Overviewyoutube.comVideoDate not statedListened for quotes only2 quotes used
“it is located directly across the shanghai exhibition center and offers stunning views of the shanghai skyline”
Read originalyoutube.com - 6The Portman Ritz-Carlton, Shanghai [Master Thread]flyertalk.comForum threadDate not stated8 quotes used
“Plenty of accessible outlets”
Read originalflyertalk.com
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