$$
Sheraton Niagara Falls
Spacious rooms feature private balconies with direct views of Niagara Falls at the foot of Clifton Hill.
Exceptional · Deep coverage · read from 19 sources · 138 traveler insights
84
RoomExpert Score
Exceptional
The verdict
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Read it your way
Sheraton Niagara Falls is a high-capacity hotel positioned at the bottom of Clifton Hill that excels at waterfall panoramas. Guests consistently highlight the spacious, renovated rooms outfitted with cozy bedding, modern bathrooms, and balconies overlooking the falls. However, dining on the property is a frequent complaint, with multiple reviewers finding the on-site buffet overpriced and disappointing. 5121917
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Reviewers agree that the views of both falls from the wide windows and private balconies are hard to beat. 15
- The clean and modern rooms consistently deliver high comfort with plush beds, cozy bedding, and fireplaces. 113
- Guests also praise the spacious bathrooms featuring granite counter tops, tile flooring, walk-in showers, and large tubs. 3128
The catch
- On-site dining divides visitors, with some enjoying the breakfast buffet variety alongside fall views, while others describe the food as subpar and overpriced. 8119
- The arrival process also generates mixed feedback, with some guests facing lengthy check-in lines from tour groups and others noting efficient service from a well-staffed front desk. 12
Who it's for
- — Travelers wanting private balcony views of Niagara Falls
- — Visitors looking to stay at the base of Clifton Hill
- — Guests seeking spacious rooms with soaking tubs and fireplaces
Skip it if
- — Expectations of top-tier on-site dining
- — Guests avoiding crowded lobbies and busy tourist corridors
- — Budget-conscious travelers sensitive to parking fees and premium room rates
Seen on camera
8 moments · 2 videos · Sheraton Niagara Falls
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“The rooms themselves are spacious, clean, and modern. You've got a well-designed bathroom, comfortable beds, large TV, a…”
youtube.com1:49“Location, location, location. This hotel is near everything! That is, everything hustle and bustle in Niagara Falls, Ont…”
youtube.com3:05“The first thing you notice about this hotel is the location. You're right in the heart of Niagara Falls on the Canadian…”
youtube.com0:41“Now here is the room, starting with the bathroom, right beside the door. Clean and sparkling, with plenty of towels too.”
youtube.com1:18“A downright glamorous illuminated mirror, real drinking glasses, plus a proper tub and shower.”
youtube.com1:30“We're not sleeping in the bathroom, so here are two plush queen beds - very comfy - with lamps and an alarm clock.”
youtube.com1:48“The check-in process was quick and easy.”
youtube.com1:20“If you book a falls view room, you're getting a massive window that frames the falls almost like a live painting. During…”
youtube.com1:30Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
With points
Bookable with Marriott Bonvoy points. We have not priced this property yet.
Search Marriott on points →Book with us
Score breakdown
How the 84/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
88read from 1 source · Deep coverage
- “A quick look at the bathroom also shows you how fresh the design feels, with fantastic lighting, and all the amenities you could need during your visit to Niagara Falls.” 17
- “Surprisingly solid shower. It had one of those partially covered open showers but to my surprise the water splatter really didn't make it outside the shower area. The rainfall water pressure was decent, water got hot and stayed hot. Good stuff.” 9
Food
89read from 10 sources · Solid coverage
- “Jason the assistant general manager was just as fantastic. They made the breakfast experience so enjoyable. They food was just as good too!” 19
- “Complimentary Elite Breakfast was better than expected (better than Downtown Toronto at least), full on buffet with omelette station, actually had vegetables and fruits. Loaded up on fibre and other sustenance related things here since Niagara Falls strip doesn't have much to offer on that.” 9
Location
93read from 1 source · Deep coverage
- “Location, location, location. This hotel is near everything! That is, everything hustle and bustle in Niagara Falls, Ontario.” 183:05
- “The first thing you notice about this hotel is the location. You're right in the heart of Niagara Falls on the Canadian side with quick access to attractions, restaurants, and entertainment.” 110:41
Noise
88read from 2 sources · Light coverage
Room
85read from 1 source · Deep coverage
- “If you book a falls view room, you're getting a massive window that frames the falls almost like a live painting. During the day, you see powerful water rushing non-stop. At nighttime, the falls lights up in different colors, and it honestly feels magical.” 111:30
- “Along with a 20-foot wide window span in the living area of the suite, we also had a floor to ceiling window in the bathroom and a balcony. The views of Niagara Falls were pretty incredible.” 15
Service
89read from 1 source · Deep coverage
- “The staff with Rosie, Ben, Lina, Jojo, Katrina, Iz , Sidow, and Feysil were so great and helpful!! Jason the assistant general manager was just as fantastic.” 19
- “The staff were fantastic, and the on site amenities both within the hotel, and within the wider resort, ensured you had everything you could possibly need within arms length.” 17
Bed & Sleep
88read from 1 source · Deep coverage
Where it is, how to reach it
300 3rd Street
Niagara Falls, New York
14303 USA
Details checked 2026-09-06
Where it sits
Sheraton Niagara Falls and the 1 other hotel we cover in Niagara Falls. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Trails its peers
Falls short of what $$ usually buys
Scores 4 points below the mid-range median of 88, across 925 hotels in the same bracket.
Price bracket
$$
Mid-range
- This hotel
- 84
- Bracket median
- 88
- Index median
- 88
Based on 925 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 3 mentions
- 2 mentions
- 1 mention
- 1 mention
- 1 mention
- 1 mention
Avoid
No location within the hotel draws repeated complaints yet.
Other rooms reviewers named
Mentioned by name, but not yet often enough to call either way.
- 1 mention
- 1 mention
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Food
72
Value
71
Service
70
Noise
55
Location
55
Bathroom
47
Room
43
View the 104 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Room20 mentions · 1 filmed
- “Marriott - We stayed there with a fallsview room, which was amazing! The room was clean and comfy but nothing special other than the view.” 5
- “Sheraton was WAY cheaper IF it is a fallsview room I just like the rooms there better.” 8
- “The room itself was something of an oversized King room, but with plenty more space. There were two large seating areas, one of which faced the falls.” 15
- “The room was spacious with two queen size beds and a small seating area.” 3
- “I think we were on the 18th, in a corner suite. The view was incredible and the room was spectacular. There are glass doors that you can open to bring the sound of the falls inside.” 5
- “Rooms here are cozy, and well designed, with a Juliette balcony built into the window, giving you unparalleled views and sounds of the natural wonder.” 17
- “I like that Sheraton has the Juliette balcony or higher-priced balcony rooms, and the view is still spectacular.” 5
- “The only thing missing from the room was a safe. No worries, the front desk led me to a room with personal safes to which I had access 24/7.” 3
- “I was able to upgrade my standard room to a suite by using a Suite Night Award (SNA) from having Marriott Bonvoy Titanium status. They let me choose a corner suite that provided a spectacular a view of the falls. Two days before my check-in date, the hotel confirmed my upgrade to this suite.” 1
- “Along with a 20-foot wide window span in the living area of the suite, we also had a floor to ceiling window in the bathroom and a balcony. The views of Niagara Falls were pretty incredible.” 15
- “The room was pretty big with two TVs, a sofa, and two lounge seats with a king bed and an amazing view of the falls.” 1
- “Stunning falls views from Juliette Balcony rooms” 14
- “The room had a comfortable bed with ambient bed lighting, a lovely desk, a juliet balcony, sofa, and a fireplace.” 8
- “Selected rooms include a Juliette Balcony with audible views of the falls. TripAdvisor guest reviews consistently describe this category as the property's most distinctive offering.” 14
- “The highlight of our room was the wall-length, floor-to-ceiling bank of windows leading out to the balcony with sweeping views of the falls.” 12
- “If you book a falls view room, you're getting a massive window that frames the falls almost like a live painting. During the day, you see powerful water rushing non-stop. At nighttime, the falls lights up in different colors, and it honestly feels magical.” On camera111:30
- “Upon first impression, the room was fabulous. It was between this and the Marriott and this room looked newer since it was renovated.” 8
- “However, after further inspection, we realized this room wasn't cleaned properly. Apart from the bed which seemed clean (I Hope), the sofa had some stains on it and so does the desk chair, and the Jacuzzi seemed a little dirty with pieces of hair in it.” 8
- “Room 557 had a fabulous view of the falls!” 3
- “Loved it! We stayed on the 12th floor and the view was amazing. Could listen to the falls all night and watched the fireworks from our room.” 5
Service17 mentions · 1 filmed
- “It stays busy with conference attendees, tour groups, and families to the point that check-in lines can get lengthy at times.” 12
- “But fortunately the dedicated SPG lane was open and I skipped a fairly long line for a quick check in.” 7
- “The staff with Rosie, Ben, Lina, Jojo, Katrina, Iz , Sidow, and Feysil were so great and helpful!! Jason the assistant general manager was just as fantastic.” 19
- “The service at this property wasn't anything special, the staff were professional and friendly. They didn't really do anything standout but overall the staff were kind, professional, and they did their job pretty well.” 8
- “I would recommend not staying in any of the motels you see in Niagara Falls or its surrounding suburbs. They are very dirty and generally gross all around.” 2
- “Check in was made easier by the large number of front desk personnel.” 3
- “The lines moved quickly and the staff were incredibly helpful and pleasant.” 17
- “A few service bumps and bruises, but a great location and a clean, comfortable property.” 15
- “The Valet hitting a pole in a groomsmen car” 9
- “The staff were fantastic, and the on site amenities both within the hotel, and within the wider resort, ensured you had everything you could possibly need within arms length.” 17
- “The check-in experience was pretty smooth. The employee at the front desk greeted me and checked me in.” 1
- “At only 10,000 points a night, there's no better location for SPG at Niagara Falls. We received an excellent suite upgrade and the property did a great job getting us 3 rooms together while still accommodating the suite upgrade.” 15
- “Check-in was really quick and easy, and our room was on the 16th floor, room 1667.” 8
- “The check-in process was quick and easy.” On camera111:20
- “This property fit neither category, so it shouldn't have been an issue. Again, unlike the Sheraton Centre Toronto, we encountered issues getting a late check-out.” 15
- “A very busy, crowded hotel in the heart of the tourist attractions. Good service though, and if you get a room with a view, you'll feel miles away from the crowds!” 7
- “The old GM returned somewhat recently (REALLY knows how to run this place...though the person who was in his place for a while was also great). Front desk manager is also excellent.” 15
Value13 mentions
- “Hotels in the Falls (whether in the US or Canada) are all tourist traps. They are all stupidly expensive.” 2
- “Apart from the bed which seemed clean (I Hope), the sofa had some stains on it and so does the desk chair, and the Jacuzzi seemed a little dirty with pieces of hair in it. It isn't bad, but I wish for a cleaner room especially for such a high price point.” 8
- “Perceived value does not match premium location score” 14
- “I hadn't tried their breakfast buffet or Massimo's Italian Restaurant, but I had tried the Fallsview Buffet and I have to say it is the most overpriced, terrible restaurant I've ever seen.” 8
- “High nightly rates, especially for falls-view rooms” 14
- “For $500 a night, I had prime views of the falls from the moment I woke up to the second I fell asleep. It was definitely worth the price.” 6
- “Breakfast buffet isn't worth the price” 5
- “Price-wise, it was reasonable although we went during the shoulder season. It is important to note that we also had to pay ~$35 CAD per night for parking, so you need to factor this in as well. Altogether I would highly recommend the Wyndham Grand Fallsview based on price and amenities, but I have never stayed anywhere else in Niagara Falls so I can't compare it to the other options.” 2
- “I am a Marriott Bonvoy member but for a fallsview room it was very expensive.” 8
- “Bottom Line: Despite some of our issues, this hotel is an excellent value for Starpoints.” 15
- “I hadn't tried their breakfast buffet or Massimo's Italian Restaurant, but I had tried the Fallsview Buffet and I have to say it is the most overpriced, terrible restaurant I've ever seen. For $50 per person they put out subpar food with ok flavor, and the only thing that really is decent is the dessert section.” 8
- “Rates are competitive, but can spike on weekends, so it may be worth comparing rates with the four-pearl Marriott NiagaraFalls Fallsview Hotel & Spa.” 12
- “We stayed at Marriott Fallsview and loved it! The price was definitely worth it in our opinion.” 5
View5 mentions
- “For something with Falls view rooms that's unique and out of the ordinary (not by much ) try Tower Hotel. In town we refer to it as the old Minolta Tower. The former observation tower of Niagara, before the Skylon Tower. It was rescued from being turned into an abandoned relic and is now a really classy hotel with an exceptional view.” 2
- “Marriott has a much nicer view of the falls, but the Sheraton is much closer to Clifton Hill and activities.” 5
- “The view from Marriott 22nd floor was AMAZING!” 5
- “Just stayed at Marriott Fallsview. Excellent view from floor 11!” 5
- “Floor 6 has a limited view over the trees. We were on the 17th floor of the Marriott and we had a great view and time there.” 5
Food18 mentions
- “The lounge itself has very appealing finishes, just not sure the food offerings are worth the extra cash if you're non-Platinum travelers.” 15
- “The next morning we had breakfast in Fallsview, again because of convenience. The breakfast was okay, but somewhat lacking.” 15
- “For $50 per person they put out subpar food with ok flavor, and the only thing that really is decent is the dessert section.” 8
- “I had breakfast at the lounge the next day, and it was good. There was plenty of food options to choose from bacon to fruit to scrambled eggs.” 1
- “Breakfast options were a little sparse. There were breads, and a handful of pastries. No eggs, but some cakes and pre-made pancakes as well as fruit and yogurt.” 7
- “The food display wasn't very plentiful. There were more options at the Sheraton the previous day, but we were able to find enough items to fill us up before heading out for a day of sightseeing.” 15
- “Both upper-floor restaurants emphasize the great views and are popular as a result.” 12
- “Complimentary Elite Breakfast was better than expected (better than Downtown Toronto at least), full on buffet with omelette station, actually had vegetables and fruits. Loaded up on fibre and other sustenance related things here since Niagara Falls strip doesn't have much to offer on that.” 9
- “Not surprisingly, the buffet was a pretty bad value for adults. There were a few things that were decent, but most was your run-of-the-mill buffet food.” 15
- “Jason the assistant general manager was just as fantastic. They made the breakfast experience so enjoyable. They food was just as good too!” 19
- “Losing everyone meal choice so some where eating entrees while others hadn't had the 1st course” 9
- “The menu at Windows was pretty appetizing and they had a very interesting wine list.” 15
- “Fallsview Indoor Waterpark is located on the 20-acre Falls Avenue Resort which offers an incredible variety of dining options. Some of the best restaurants in Niagara Falls are within steps of the Waterpark!” 10
- “The two restaurants offer fantastic views and draw diners who aren't staying at the hotel.” 12
- “I guess its fine due to its convenience factor, but the dining at this property was subpar.” 8
- “Not having steak knives for any of the guests who order steak for dinner” 9
- “We did the breakfast buffet here and it was a great way to start the day with a perfect view. They had a huge variety to choose from and the cost was $50 per person. We highly recommend that you eat at this buffet at least once during your stay.” 11
- “They seemed to regularly be giving out free samples, too. Also on site is the flagship Italian restaurant Massimo's Italian, which also offers spectacular panoramic views while you enjoy a fantastic menu from celebrity chef Massimo Capra.” 17
Bathroom15 mentions · 4 filmed
- “The rooms themselves are spacious, clean, and modern. You've got a well-designed bathroom, comfortable beds, large TV, and a fireplace. Everything feels practical and polished.” On camera111:49
- “The bathroom was modern with granite counter tops and tile flooring.” 3
- “My only complaint with the room design was that the shower was a little bit tight, but we paid for this room just to have a walk-in shower.” 8
- “The bathroom had a nice walk-in shower, toilet, and a jacuzzi and was overall pretty spacious.” 8
- “A downright glamorous illuminated mirror, real drinking glasses, plus a proper tub and shower.” On camera181:30
- “A quick look at the bathroom also shows you how fresh the design feels, with fantastic lighting, and all the amenities you could need during your visit to Niagara Falls.” 17
- “Now here is the room, starting with the bathroom, right beside the door. Clean and sparkling, with plenty of towels too.” On camera181:18
- “Surprisingly solid shower. It had one of those partially covered open showers but to my surprise the water splatter really didn't make it outside the shower area. The rainfall water pressure was decent, water got hot and stayed hot. Good stuff.” 9
- “Bathrooms are generally spacious, in beige and black marble or granite, with walk-in showers, shower/tub combos, or separate tubs and showers (in some Fallsview Rooms).” 12
- “The bathroom though...The shower was not intuitive and the splash guard comes out at a weird angle that makes getting in and out awkward.” 7
- “As did the water pressure of the shower above it. You'll find fantastic refillable Gilchrist & Soames toiletries (Body Wash, Shampoo and Conditioner) on the shower wall.” 17
- “The bathroom was excellent, there was a nice large tub with a huge window facing the falls, there is also a separate shower, if you're not a fan of taking baths.” 1
- “We're not sleeping in the bathroom, so here are two plush queen beds - very comfy - with lamps and an alarm clock.” On camera181:48
- “And yes, that's a spa bath, which added nicely to the levels of comfort. As did the water pressure of the shower above it.” 17
- “The bathroom was also pretty spacious, with a super big shower.” 15
Noise2 mentions
Location12 mentions · 2 filmed
- “The Marriott (both Marriott's really) are farther up the hill and are quieter yet only 10 minutes walk to the action.” 8
- “Location, location, location. This hotel is near everything! That is, everything hustle and bustle in Niagara Falls, Ontario.” On camera183:05
- “The first thing you notice about this hotel is the location. You're right in the heart of Niagara Falls on the Canadian side with quick access to attractions, restaurants, and entertainment.” On camera110:41
- “The Sheraton is one of more well-reviewed properties in town and also the best located.” 15
- “Love the Sheraton Fallsview. Good views and right in the action on Clifton Hill while still being close to the falls.” 5
- “Overall, this hotel hands down nails activities and is really close to some other amazing places in Clifton Hill.” 8
- “At only 10,000 points a night, there's no better location for SPG at Niagara Falls.” 15
- “Location is convenient for the incline railway” 5
- “The area where the Sheraton is located becomes a ZOO for half the year when tourists arrive and the surrounding area is packed and hard to navigate.” 8
- “Oyster's editorial review goes further, calling the property's location "one of the best of any hotel in Niagara Falls."” 14
- “Sheraton Fallsview is close to two bus stops, restaurants, and across the street to the boat launch. Marriott Fallsview is down by the Horseshoe Falls and in my opinion further away from things.” 5
- “"It is the only hotel located directly across the street from Niagara Falls."” 14
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Noise rests on 2 sources — too thin to rely on.
- 10 sources carry no publication date, so we cannot tell how current they are.
Ask about Sheraton Niagara Falls
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 56/100We read 19 sources for this property, and pulled 138 traveler insights worth knowing. Last checked 2026-09-09.
0
Editorial
16
Blogs & sites
3
Video reviews
0
Podcast segments
Breadth
50
Depth
50
Freshness
80
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 19 cited sources▾
Everything quoted on this page.
- 14Sheraton Fallsview Hotel Niagara Falls Review: Value & ...canadahotelguide.netReview site2026-07-27Current7 quotes used
“Perceived value does not match premium location score”
Read originalcanadahotelguide.net - 17Hotel Review: Sheraton Fallsview delivers iconic Niagara ...theaureview.comReview site2026-05-05Current12 quotes used
“From the spa bath to the beds, the room was incredibly comfortable. And the views are second to none.”
Read originaltheaureview.com - 8Review of Sheraton Fallsview Hotel: Best Niagara Falls ...reddit.comForum thread2026-03-17Current21 quotes used
“Sheraton was WAY cheaper IF it is a fallsview room I just like the rooms there better.”
Read originalreddit.com - 5Sheraton Fallsview vs Marriott Fallsview: All You Need to ...ashleywanders.comReview site2024-08-17Ageing22 quotes used
“Marriott - We stayed there with a fallsview room, which was amazing! The room was clean and comfy but nothing special other than the view.”
Read originalashleywanders.com - 12Sheraton on the Falls Hoteloyster.comReview site2024-07-04Ageing11 quotes used
“It stays busy with conference attendees, tour groups, and families to the point that check-in lines can get lengthy at times.”
Read originaloyster.com - 1Hotel Review: Sheraton Fallsview Hotel Niagara Fallsblog.rewardscanada.caReview site2022-12-02Ageing6 quotes used
“I had breakfast at the lounge the next day, and it was good. There was plenty of food options to choose from bacon to fruit to scrambled eggs.”
Read originalblog.rewardscanada.ca
Showing 6 of 19 cited · 19 read
1/4
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