Comfort Inn The Pointe
An affordable hotel at the Niagara Falls State Park entrance with skyline views and updated rooms.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Comfort Inn The Pointe offers a prime location right at the entrance of Niagara Falls State Park. Guests appreciate the updated, spacious rooms and convenient walking distance to the waterfalls and restaurants. However, multiple reviewers report severe service issues at the front desk, particularly regarding unhelpful staff during third-party booking disputes. 14513
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Guests agree the location is ideal, placing visitors just a short walk from the American Falls and nearby restaurants. 1
- The remodeled rooms earn praise for being clean and spacious, featuring fast Wi-Fi, a fridge, and coffee making machines. 2
- Guests also appreciate the views of the Canadian skyline, NY State Park, and the thundering rapids. 564
The catch
- Opinions diverge on bathroom cleanliness, with some guests enjoying a well-kept tub and fluffy towels while others encountered basic, slightly dirty washrooms. 8
- Value perceptions also vary, ranging from a budget-friendly stay near the falls to billing disputes between Booking.com and the front desk. drawn from the full read
Who it's for
- — Sightseers walking to the American Falls
- — Travelers wanting views of the rapids or skyline
- — Guests seeking spacious rooms with fast Wi-Fi
Skip it if
- — Anyone relying on attentive front desk service
- — Guests booking through third-party reservation sites
- — Travelers expecting pristine, modern bathrooms
Seen on camera
9 moments · 3 videos · Comfort Inn The Pointe
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“my wife and my sister enjoy the view from the lobby while we checked in”
youtube.com0:27“the bathroom is well kept with a toilet and a nice tub to soak in”
youtube.com0:57“beside the entrance and bathroom a reminder of where we were as well as two spacious beds also a tv and a table with two…”
youtube.com1:07“one nice feature of this room is the outdoor balcony and because i am afraid of heights it was thrilling”
youtube.com1:38“there's also a nicely sized closet plus a reminder from housekeeping”
youtube.com1:50“the wi-fi from our room was a beautiful speed”
youtube.com2:01“it's a great affordable hotel just close enough to the falls we liked it”
youtube.com2:16“and here here's the washroom well this is your basic washroom a little bit dirty”
youtube.com1:18“so overall very impressed with the rooms very clean very modern which has only been maybe remodeled over the last few mo…”
youtube.com3:12Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 82/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
81Food
90Location
97- “The Comfort Inn - The Pointe Hotel is ideally located at the entrance of Niagara Falls State Park and close enough to the Niagara Falls that you can feel the mist.” 4
- “Verdict: Excellent location, and ideal if you do not drive and want to be within walking distance of the Niagara Falls and the nearby restaurants.” 1
Room
78Service
85Bed & Sleep
83Nothing quotable yet on this one — the score leans on the rest of the coverage.
Value
82- “I have now paid 600 dollars for a room advertised as 231 dollars and have only seen booking.com and Comfort Inn pointing fingers at each other.” 13
Where it is, how to reach it
Details checked 2026-09-09
Where it sits
Comfort Inn The Pointe and the 1 other hotel we cover in Niagara Falls. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
On par with what $ usually buys
Scores 2 points below the modest median of 84, across 612 hotels in the same bracket.
- This hotel
- 82
- Bracket median
- 84
- Index median
- 88
Based on 612 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 22 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “so we've paid about 176 us dollars for two nights and you get two fabulous view over towards canada a nice sitting area coffee making machine tea and coffee decent sized tv we've got a fridge ample closet space and in there we've got a iron an ironing board” 2
- “there's also a nicely sized closet plus a reminder from housekeeping” On camera91:50
- “Quiet room request was fully honored. Room is spacious with a large bed.” 10
- “the wi-fi from our room was a beautiful speed” On camera92:01
- “one nice feature of this room is the outdoor balcony and because i am afraid of heights it was thrilling” On camera91:38
- “I was 300 miles from home, it was 9 PM, and I had no choice but to pay again-this time to an extremely rude and unprofessional front desk clerk.” 13
- “The next morning, my wife went to the lobby for breakfast and was approached by a developmentally disabled employee who proceeded to make her feel extremely uncomfortable by detailing his sexually explicit polyamorous relationship and even asked for her Facebook information.” 13
- “The front desk refused to contact Booking.com or offer any help whatsoever, simply stating, "There's nothing we can do."” 13
- “and here here's the washroom well this is your basic washroom a little bit dirty” On camera81:18
- “Made for waterfall sightseers, and not for anyone relying on daily housekeeping.” 10
- “The Comfort Inn - The Pointe Hotel is ideally located at the entrance of Niagara Falls State Park and close enough to the Niagara Falls that you can feel the mist.” 4
- “Closest hotel to the Falls...so close you can feel the mist! Located at the Niagara Reservation State Park Entrance, a mere 400 yards from the Falls.” 6
- “The Comfort Inn "The Pointe" is ideally located at the entrance to the Niagara Falls State Park; it is the closest hotel to the Falls itself, a mere 400 yards from the brink of the majestic American Falls.” 5
- “Verdict: Excellent location, and ideal if you do not drive and want to be within walking distance of the Niagara Falls and the nearby restaurants.” 1
- “I have now paid 600 dollars for a room advertised as 231 dollars and have only seen booking.com and Comfort Inn pointing fingers at each other.” 13
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- Food rests on 2 sources — too thin to rely on.
Ask about Comfort Inn The Pointe
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 56/100We read 18 sources for this property, and pulled 29 traveler insights worth knowing. Last checked 2026-09-09.
Watch this hotel
We keep reading Comfort Inn The Pointe. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
4 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 18 cited sources▾
Everything quoted on this page.
- 13Warning about Comfort Inns : r/hotelsreddit.comForum thread2025-09-28Recent4 quotes used
“I was 300 miles from home, it was 9 PM, and I had no choice but to pay again-this time to an extremely rude and unprofessional front desk clerk.”
Read originalreddit.com - 1Hotel Review: Comfort Inn The Pointegoogle-maps-discoverbooktravel.blogspot.comReview siteDate not stated1 quote used
“Verdict: Excellent location, and ideal if you do not drive and want to be within walking distance of the Niagara Falls and the nearby restaurants.”
Read originalgoogle-maps-discoverbooktravel.blogspot.com - 2Comfort Inn at the pointe Niagara Falls USA room and hotel ...youtube.comVideoDate not statedListened for quotes only6 quotes used
“so we've paid about 176 us dollars for two nights and you get two fabulous view over towards canada a nice sitting area coffee making machine tea and coffee decent sized tv we've got a fridge ample closet space and in th…”
Read originalyoutube.com - 3Niagara Falls Marriott on the Falls vs Comfort Inn The Pointetripexpert.comReview siteDate not statedRead originaltripexpert.com
- 4Comfort Inn - The Pointe Hotelniagarafallshotels.comReview siteDate not stated1 quote used
“The Comfort Inn - The Pointe Hotel is ideally located at the entrance of Niagara Falls State Park and close enough to the Niagara Falls that you can feel the mist.”
Read originalniagarafallshotels.com - 5Comfort Inn "The Pointe" | Niagara Falls USAniagarafallsusa.comReview siteDate not stated2 quotes used
“Many rooms offer splendid views of the thundering rapids, the State Park, or the Canadian skyline.”
Read originalniagarafallsusa.com