$$
Intercontinental Toronto Centre By IHG
A downtown hub next to Union Station offering quiet rooms, CN Tower views, and lobby dining at Azure Restaurant.
Exceptional · Deep coverage · read from 0 sources · 0 traveler insights
86
RoomExpert Score
Exceptional
The verdict
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Intercontinental Toronto Centre is a full-service hotel situated adjacent to Union Station and the Metro Toronto Convention Centre. Guests praise the quiet rooms, comfortable beds with soft down pillows, and views of the CN Tower and Lake Ontario. Azure Restaurant & Bar provides convenient on-site dining and cocktails in the lobby. However, reviewers frequently complain about extra costs, notably added resort fees and slow paid internet. 159126
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- The hotel's location is widely applauded for walking access to Union Station, the Convention Centre, and downtown sports games. 127
- Bedrooms provide peaceful sleep quality, with soundproofing that blocks out street activity and the adjacent railroad tracks. 12
- Floor-to-ceiling windows on the upper floors deliver expansive views overlooking the harbor, lake, and the CN Tower. 6139
- Guests also appreciate lobby dining at Azure Restaurant & Bar alongside comfortable beds with customizable down pillow options. 156
The catch
Who it's for
- — Convention attendees and sports fans
- — Travelers seeking transit access at Union Station
- — Guests wanting CN Tower and lake views
Skip it if
- — Anyone frustrated by added resort fees
- — Guests requiring fast, complimentary internet
How to book
With points
Bookable with IHG One Rewards points. We have not priced this property yet.
Book with us
Score breakdown
How the 86/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
90read from 1 source · Deep coverage
- “Spacious guest rooms have recently renovated bathrooms that have sleek showers and Byredo bath products.” 9
Location
95read from 1 source · Deep coverage
- “It offers a perfect location to discover Toronto, with lots of things within walking distance and a good access to public transportation to venture further out into the area.” 7
- “InterContinental Toronto Centre's location really can't be beat for business travelers and eventgoers, being directly attached to the Metro Toronto Convention Centre.” 9
Room
86read from 1 source · Deep coverage
- “The master bedroom and lavish bathroom (with a beautiful standalone soaker tub) along with the expansive living area and wrap-around terrace offer an impressive view of the waterfront and CN Tower, with dining and space for important meetings.” 9
- “The room was comfortable with two cushion chairs, a desk chair and great King Bed.” 12
Service
88read from 1 source · Deep coverage
- “The Ritz-Carlton's beautiful rooms and personalized service can't be beat.” 11
- “Upon arrival we were greeted by a very friendly and welcoming lady at the dedicated IHG Rewards Club counter, as it was only 1PM and rooms are normally only available as of 3PM she went out of her way to get us a room immediately.” 7
Bed & Sleep
89read from 1 source · Deep coverage
- “And no matter which IHG hotel I've stayed at - even beyond the InterContinental brand - they do pillows well. In fact, I loved being able to request extra pillows during our online registration. Pillow perfection.” 13
Where it is, how to reach it
225 Front Street West
Toronto, Ontario
M5V 2X3 Canada
Details checked 2026-09-04
Where it sits
Intercontinental Toronto Centre By IHG and the 10 other hotels we cover in Toronto. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Right in line
On par with what $$ usually buys
Scores 2 points below the mid-range median of 88, across 402 hotels in the same bracket. In Toronto it sits level with the local median of 86.
Price bracket
$$
Mid-range
- This hotel
- 86
- Bracket median
- 88
- Index median
- 88
Based on 402 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 3 mentions
- 2 mentions
- 1 mention
Avoid
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Value
80
Service
64
Food
53
Room
50
Noise
17
Location
9
View the 60 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Location16 mentions
- “Stayed a week in a junior suite in Toronto IC. It was great especially the view overlooking union station, the water and the airport especially my 2 yeah old was loving it 😂 The pool was also great. It was close to everything, so it was easy to get around.” 8
- “The IC is a block from Union Station, which has VIA Rail, GO Train, and GO Bus transit to the Falls. Extremely convenient...” 8
- “Hotel is in an excellent location for downtown Toronto -- very good for a meeting at the Convention Center, shopping or symphony.” 1
- “InterContinental Toronto Centre's location really can't be beat for business travelers and eventgoers, being directly attached to the Metro Toronto Convention Centre.” 9
- “The rooms are clean and small, but the location is excellent for it is within easy walking distance to where you wish to go.” 1
- “Being attached to the Metro Convention Centre gives this a central city location for shopping, business, dining and entertainment needs.” 6
- “It was great especially the view overlooking union station, the water and the airport especially my 2 yeah old was loving it 😂 The pool was also great. It was close to everything, so it was easy to get around. We just walked everywhere or took public transport.” 8
- “PROS: Efficient, down-to-business front desk, close to subway and Union Station for getting around, Tim Horton's across street for cheap breakfast .” 1
- “This well-located Garden District hotel offers scenic city views and keeps you close to downtown while still feeling slightly removed from the hustle and bustle.” 11
- “The hotel is conveniently located in downtown Toronto and it is within walking distance to Toronto's Harbourfront.” 4
- “The hotel is attached to the Metro Toronto Conference Centre (MTCC) and conveniently located near the downtown Union Station transportation hub.” 12
- “Location, location, location. Taking in a baseball or basketball game? You're there. Heading up the Tower for dinner at 360? You're there. Going to the Convention Centre? Yep, you're there. Steamwhistle Brewery, Roy Thomson Hall, Mirvish theatres, Second City - it's all right there.” 13
- “Kimpton St George in Toronto. Its right off the TTC so its easy to head downtown if needed.” 8
- “We stayed there last Sept. It's well located and fine.” 1
- “As others have said, it's a good location for the convention centre with Tim Horton's across the road and the food court in the TD Centre almost as handy.” 1
- “It offers a perfect location to discover Toronto, with lots of things within walking distance and a good access to public transportation to venture further out into the area.” 7
Noise3 mentions
- “The Union Station railroad tracks are adjacent to the InterContinental Hotel. The train noise was not an issue for me.” 12
- “The higher rooms in particular have wonderful waterfront views; Lake Ontario is even visible from the top floor. Although there's noise and activity going on in and around the hotel at all times, rooms are relatively quiet.” 15
- “I really liked the ability to customize my stay. Our room was beautifully quiet. I couldn't hear people in the hallway, doors closing - nothing. And I managed to sleep until 9:35 a.m., which is unheard of for me since having kids.” 13
Service12 mentions
- “Most of the staff was very friendly, helpful and knowledgeable and enabled everyone to have a nice and care-free stay.” 7
- “Bad service staff. Will fight you for any upgrades or refunds.” 8
- “The Ritz-Carlton's beautiful rooms and personalized service can't be beat.” 11
- “Check-in was just plain awesome. The staff was friendly and professional.” 4
- “Also stayed in st, Catharine's staybridges as we used that as a central point to take daytrips from. The pool looked disgusting, so we did not use it(main reason for the property). The area around it, it's just stores and parking. It was a bit run down, staff was friendly tough.” 8
- “The area around it, it's just stores and parking. It was a bit run down, staff was friendly tough.” 8
- “The valet is in kind of an odd spot - one floor down from the front desk. And it took us a minute to find it. This is a curse of being literally in the heart of a very busy city. I know it's by design to make the process as fluid as possible considering its bustling location, I do. I'm just saying that it's not as seamless as some other hotel valets.” 13
- “Once again, InterContinental has come through with its exceptional service, great location, and a consistent hotel stay experience.” 4
- “Upon arrival we were greeted by a very friendly and welcoming lady at the dedicated IHG Rewards Club counter, as it was only 1PM and rooms are normally only available as of 3PM she went out of her way to get us a room immediately.” 7
- “Either way, I think the staff went above and beyond and made the reservations work for us. I was just so thankful that she made it all work.” 4
- “Guests say that the staff - attentive, responsive and cheery -adds to the hotel's charm.” 6
- “I could select upgrades for nominal amounts that, if available upon check-in, would be applied to my final bill. This ranged from a $15 charge for a CN Tower view to $30 for late (3 p.m.!) check-out to $74 for a king bed club room with private check-in, upgraded amenities and Club Lounge access, which serves breakfast, lunch and evening apps. I really liked the ability to customize my stay.” 13
Room11 mentions
- “The room was comfortable with two cushion chairs, a desk chair and great King Bed.” 12
- “It was such a nicer room than most of the Hiltons I've stayed in the last couple of years (other than perhaps Conrad/Waldorf/the like). It was older, a little dated but so so well maintained, the bathroom was older, but all marble and impeccably clean, the bed linens were amazing.” 3
- “The upper six floors have been updated, in a comfortable contemporary-style featuring 7-foot mirrors and slate grey decor.” 6
- “Stayed at an Intercontinental last night because it was cheaper than the Embassy Suites next door (large downtown city). It was such a nicer room than most of the Hiltons I've stayed in the last couple of years (other than perhaps Conrad/Waldorf/the like).” 3
- “Desk area and electronic refrigerator. TV had nice HD selection.” 12
- “The room provides an in-room bar and snack options, but take at your own risk. These items don't come cheap.” 4
- “My room was on the harbour view side, but I had a room on floor 10 and the views were not so great of the water.” 12
- “As I booked a club room we were allocated a club room on the 8th floor, where the club lounge was located as well. It was a spacious recently refurbished room with two queen beds.” 7
- “The master bedroom and lavish bathroom (with a beautiful standalone soaker tub) along with the expansive living area and wrap-around terrace offer an impressive view of the waterfront and CN Tower, with dining and space for important meetings.” 9
- “My room looked like most every business-traveller room I've seen, and was modern and comfortable.” 1
- “Sleek, modern decor in every room awaits. It feels luxe but business-friendly. It's not over-the-top contemporary but it has strong, clean lines and a bit of edginess.” 13
Food8 mentions
- “The Kimpton is nicer than the IC, I concur and they treated me very well as well (the breakfast is very good at the restaurant).” 8
- “Every night we had some delicious tasting food and the changing of the themes made that you did not get bored of the lounge food.” 7
- “A sky-high stay in Toronto's Entertainment District, where Nobu's globally recognized restaurant and meticulously considered design set the tone.” 11
- “Open concept Azure Restaurant & Bar in lobby serves tasty bites and cocktails” 15
- “A high-design hotel in Yorkville where velvet-draped rooms, trendy Nikkei dining, and lively public spaces pull you straight into the city's social orbit.” 11
- “I had dinner at a Mandarin Oriental in Santiago Chile this month and the restaurant was flat out not good. Great atmosphere though.” 3
- “Azure Restaurant's elegant dining experience anchors the hotel in downtown Toronto's entertainment district.” 2
- “With large, spacious rooms, a picturesque indoor pool, and an open-concept bar and restaurant right in the lobby, the hotel is ideal for business travelers, individual tourists, and families who appreciate convenience and sophistication.” 6
View3 mentions
- “The CN Tower view was brilliant at night with red, white and blue colored lights display.” 12
- “In the rooms, floor-to-ceiling windows offer great views, especially on the upper south side for a panorama of the harbor and lake.” 6
- “Stayed a week in a junior suite in Toronto IC. It was great especially the view overlooking union station, the water and the airport especially my 2 yeah old was loving it 😂” 8
Value5 mentions
- “The IC is really bad. Poorly run and money hungry. Resort Fee. Shady. Bad service staff. Will fight you for any upgrades or refunds.” 8
- “Stayed at the IC Toronto last year - great location and easy to get to from Pearson - I just didn't appreciate the resort fee on top but it was a points redemption.” 8
- “I liked the IC, good value for money.” 8
- “My wife and I have stayed there on three occasions and we find it very satisfactory for the price.” 1
- “Main complaint about the property was the $28 price for three days of internet. The internet worked fine in the morning, but in the evening the speed slowed to a crawl and effectively prevented me from working.” 12
Bathroom1 mention
- “Spacious guest rooms have recently renovated bathrooms that have sleek showers and Byredo bath products.” 9
Bed & Sleep1 mention
- “And no matter which IHG hotel I've stayed at - even beyond the InterContinental brand - they do pillows well. In fact, I loved being able to request extra pillows during our online registration. Pillow perfection.” 13
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- 9 sources carry no publication date, so we cannot tell how current they are.
Ask about Intercontinental Toronto Centre By IHG
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-04.
0
Editorial
0
Blogs & sites
0
Video reviews
0
Podcast segments
Breadth
0
Depth
0
Freshness
96
Watch this hotel
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 16 cited sources▾
Everything quoted on this page.
- 8Visiting Toronto : r/ihghotelsresortsreddit.comForum thread2026-02-06Recent18 quotes used
“Stayed a week in a junior suite in Toronto IC. It was great especially the view overlooking union station, the water and the airport especially my 2 yeah old was loving it 😂 The pool was also great. It was close to ever…”
Read originalreddit.com - 15InterContinental Toronto Centre Reviewoyster.comReview site2024-08-07Ageing7 quotes used
“Still, though comfortable, the rooms lack character and have virtually no decorations.”
Read originaloyster.com - 16Horrible Intercontinental Toronto Experiencereddit.comForum thread2023-12-19Ageing1 quote used
“Why was this not communicated before arriving? If I knew this I would have stayed elsewhere. Before anyone says that maybe they didnt know, they had print outs explaing this there were clearly marked as printed on the 16…”
Read originalreddit.com - 7REVIEW | InterContinental Toronto Centre - Trip By Triptripbytrip.orgReview site2019-09-14Ageing6 quotes used
“Most of the staff was very friendly, helpful and knowledgeable and enabled everyone to have a nice and care-free stay.”
Read originaltripbytrip.org - 4Review: InterContinental Toronto Centretravelupdate.comReview site2017-07-10Ageing5 quotes used
“Check-in was just plain awesome. The staff was friendly and professional.”
Read originaltravelupdate.com - 13InterContinental Toronto Centre reviewmommygearest.comReview site2016-09-02Ageing8 quotes used
“The valet is in kind of an odd spot - one floor down from the front desk. And it took us a minute to find it. This is a curse of being literally in the heart of a very busy city. I know it's by design to make the process…”
Read originalmommygearest.com
Showing 6 of 16 cited · 0 read
1/3
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