Doubletree By Hilton Hotel Austin Northwest Arboretum
A Northwest Austin hotel with clean rooms and a Mercedes shuttle, offset by steep breakfast charges.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
The DoubleTree by Hilton Hotel Austin Northwest Arboretum offers clean, spacious rooms and perks like a local Mercedes shuttle van. The seasoned staff is consistently praised for professional service. However, guests frequently complain about nickel-and-dime fees, especially steep breakfast charges. Pool-facing rooms can also suffer from echoing noise, and the internet restricts guests to three devices per room. 57
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Guests agree that the rooms are clean, well maintained, and big enough for a comfortable stay. 5
- The staff is consistently praised as friendly, seasoned, and professional. 5
- Travelers appreciate the Mercedes shuttle van that provides transport up to five miles from the hotel. 7
- Visitors regularly criticize the steep 25 dollar charge for breakfast, describing the extra fees as nickel and diming. 5
The catch
- Opinions diverge on the room layouts: some enjoy the spacious king suites with extra tables and sofas, while others dislike having the bathroom sink and counter placed inside the bedroom. 57
- Guests also split on the location, with some praising easy access to local stores like Randalls, while others find the highway intersection difficult to navigate due to distant exits that cause looping around. 7
Who it's for
- — Travelers needing shuttle rides within five miles
- — Guests seeking clean and spacious suites
- — Visitors shopping near the Arboretum and Randalls
Skip it if
- — Budget travelers expecting a free breakfast
- — Light sleepers assigned to pool-facing rooms
- — Guests needing reliable Wi-Fi for more than three devices
Seen on camera
1 moments · 1 video · Doubletree By Hilton Hotel Austin Northwest Arboretum
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“The hotel offers free on-site parking, which is a great value. It is also conveniently located near local shopping like…”
youtube.com1:24Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 78/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
85Food
80- “And you had a host that you were expected to tip for saying "sit anywhere you want" and "how's the food you got from the buffet," I mean the guy was super nice and hard working and I was happy to tip him like 40%, cuz of all the crap he was taking from the other customers (one guy walked out cuz they wouldn't make him a personalized egg white omelet).” 5
- “Yea my wife and I stayed at a cambria, and its basically what you said, maybe a step down, and business otiented. But everything was fancy and we got upgraded to their best room, ritzy bar, good food, felt hoppin.” 5
Location
81- “The hotel offers free on-site parking, which is a great value. It is also conveniently located near local shopping like Randalls for groceries.” 31:24
- “One criticism is the actual location however - it is a pain to get to, as it is next to a highway intersection but exits are much farther away, resulting in lots of looping around.” 7
Noise
86- “Half of the hotel faces out to the large pool area which can be so noisy from daylight until after ten. Those facing the pool, all, will never know quite. The design causes a huge echo and you can hear everything, every conversation, every child scream.” 5
Room
81- “They upgraded me to a king suite room - decent size, with extra table and sofa. Also, the round table where I parked my luggage had a large grey stain, which wasn't appealing, but the bathroom sink area looked nice and remodeled.” 7
- “It seemed super greedy and definitely a knock on the Hilton for allowing this shameless self-promotion. They upgraded me to a king suite room - decent size, with extra table and sofa.” 7
Service
84- “Breakfast was adequate, with a decent selection, and highlights include the beautiful Mercedes shuttle van, for travel of up to five miles away from the hotel. I used this service liberally - much better than Lyft or Uber.” 7
- “I mean the guy was super nice and hard working and I was happy to tip him like 40%, cuz of all the crap he was taking from the other customers (one guy walked out cuz they wouldn't make him a personalized egg white omelet).” 5
Bed & Sleep
82Nothing quotable yet on this one — the score leans on the rest of the coverage.
Value
77Nothing quotable yet on this one — the score leans on the rest of the coverage.
Where it is, how to reach it
Details checked 2026-09-10
Where it sits
Doubletree By Hilton Hotel Austin Northwest Arboretum and the 29 other hotels we cover in Austin. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $ usually buys
Scores 4 points below the modest median of 82, across 404 hotels in the same bracket. In Austin it sits 10 points below the local median of 88.
- This hotel
- 78
- Bracket median
- 82
- Index median
- 86
Based on 404 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 25 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Internet was abysmal - it limits you to three devices per room. Also, even though it says you're signed in until tomorrow, I had to constantly reset and log in to my diamond account, which was very frustrating.” 7
- “They upgraded me to a king suite room - decent size, with extra table and sofa. Also, the round table where I parked my luggage had a large grey stain, which wasn't appealing, but the bathroom sink area looked nice and remodeled.” 7
- “The room is pretty much the exact same, except most of the Choice hotels I've stayed at have a microwave, and a desk lamp. DT has neither.” 5
- “It seemed super greedy and definitely a knock on the Hilton for allowing this shameless self-promotion. They upgraded me to a king suite room - decent size, with extra table and sofa.” 7
- “The "milkshake" stained desk chair... when I posted it here a few weeks ago, some of you tried to convince me that it was not a milkshake but body fluids :))” 6
- “Hard to rate. Staff friendly. Rooms clean and big enough.” 5
- “I mean the guy was super nice and hard working and I was happy to tip him like 40%, cuz of all the crap he was taking from the other customers (one guy walked out cuz they wouldn't make him a personalized egg white omelet).” 5
- “Directly to the left of the DoubleTree entrance, check-in had several hiccups, from the front desk agent not being able to find my or my coworker's reservations, and our initial keys not working. Slightly frustrating at 2 in the morning.” 7
- “Hard to rate. Staff friendly.” 5
- “Breakfast was adequate, with a decent selection, and highlights include the beautiful Mercedes shuttle van, for travel of up to five miles away from the hotel. I used this service liberally - much better than Lyft or Uber.” 7
- “I mean there's a bar, the staff seems a little more seasoned and professional, and the building seems a little better maintained, but I'm paying double just for the room what I could pay for a quality inn, even without my friends and family discount.” 5
- “Then with the breakfast, I pay $80 for a room with ammenities that includes free breakfast at quality, while at DT I pay $25 extra for the same thing.” 5
- “Breakfast was adequate, with a decent selection, and highlights include the beautiful Mercedes shuttle van, for travel of up to five miles away from the hotel.” 7
- “And you had a host that you were expected to tip for saying "sit anywhere you want" and "how's the food you got from the buffet," I mean the guy was super nice and hard working and I was happy to tip him like 40%, cuz of all the crap he was taking from the other customers (one guy walked out cuz they wouldn't make him a personalized egg white omelet).” 5
- “Free parking and free breakfast is a mainstay everywhere except at this GREEDY beyond belief nickel and dime you to death, badly designed hotel.” 5
- “According to their website their rooms don't offer a microwave, but if you pay a higher rate items can be brought to the room. $25 for breakfast seems pretty steep.” 5
- “I found it unappealing that they gave you a $10 credit towards the menu - which only could be enough for sides and drinks, not any entrees. Felt scummy.” 7
- “Choice also has free breakfast, while had to pay $25 for the same exact thing this morning.” 5
- “That adds ups quickly. They also charge for breakfast! I'm surprised they don't nickel and dime you more with an attendant at the pool selling swimming tickets, charge for ice and god help you if you want clean towels.” 5
- “Yea my wife and I stayed at a cambria, and its basically what you said, maybe a step down, and business otiented. But everything was fancy and we got upgraded to their best room, ritzy bar, good food, felt hoppin.” 5
- “The hotel offers free on-site parking, which is a great value. It is also conveniently located near local shopping like Randalls for groceries.” On camera31:24
- “One criticism is the actual location however - it is a pain to get to, as it is next to a highway intersection but exits are much farther away, resulting in lots of looping around.” 7
- “Half of the hotel faces out to the large pool area which can be so noisy from daylight until after ten. Those facing the pool, all, will never know quite. The design causes a huge echo and you can hear everything, every conversation, every child scream.” 5
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- Food rests on 2 sources — too thin to rely on.
Ask about Doubletree By Hilton Hotel Austin Northwest Arboretum
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 49/100We read 7 sources for this property, and pulled 34 traveler insights worth knowing. Last checked 2026-09-11.
Watch this hotel
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 7 cited sources▾
Everything quoted on this page.
- 6Tru Austin NW Arboretum - "The Semen Chair" : r/Hiltonreddit.comForum thread2026-07-11Current3 quotes used
“I really liked the colorful Austin mural in the lobby.”
Read originalreddit.com - 7Austin Food & Hotel Review: DoubleTree by Hilton ...travelupdate.comReview site2018-05-29Ageing8 quotes used
“Internet was abysmal - it limits you to three devices per room. Also, even though it says you're signed in until tomorrow, I had to constantly reset and log in to my diamond account, which was very frustrating.”
Read originaltravelupdate.com - 1DoubleTree by Hilton Hotel Austin Northwest Arboretummapquest.comReview siteDate not statedRead originalmapquest.com
- 2Hilton Garden Inn Austin Nw/arboretum vs Doubletree ...tripexpert.comReview siteDate not statedRead originaltripexpert.com
- 3Watch Before You Book | Austin (TX), United States🛏️youtube.comVideoDate not statedListened for quotes only1 quote used
“The hotel offers free on-site parking, which is a great value. It is also conveniently located near local shopping like Randalls for groceries.”
Jump to1:24Read originalyoutube.com - 4DoubleTree by Hilton Hotel Austin Northwest Arboretumbookonline.comReview siteDate not statedRead originalbookonline.com
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