$$
The St. Regis Shanghai Jingan
High-rise Jing'an hotel featuring sweeping skyline views, expansive soaking tubs, and remote-controlled toilets.
Exceptional · Deep coverage · read from 23 sources · 109 traveler insights
94
RoomExpert Score
Exceptional
The verdict
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Read it your way
The St. Regis Shanghai Jingan is a modern luxury high-rise situated on West Beijing Road in Puxi. It delivers generously sized rooms with plush beds, floor-to-ceiling skyline views, and oversized bathrooms. However, service is uneven, and guests frequently report language barriers and limited English proficiency among staff outside the front desk. 1712421
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Rooms feature floor-to-ceiling windows that provide sweeping views across the Shanghai skyline and the Pudong district. 21213
- Bathrooms are notably large, equipped with dual vanities, deep soaking tubs with corner window views, and remote-controlled Japanese toilets. 134
- The location on West Beijing Road places visitors in a quiet spot within walking distance of public transit, restaurants, and West Nanjing Road shopping. 12178
The catch
- Breakfast receives polarized feedback, with some guests praising the morning buffet while others find its breadth and distinctiveness disappointing. 128
- Service impressions vary, as prompt butler requests and proactive room upgrades contrast with inconsistent treatment and language barriers outside the front desk. drawn from the full read
Who it's for
- — Travelers prioritizing skyline views and deep soaking tubs
- — Loyalty members seeking suite upgrades and strong value in Jing'an
- — Visitors wanting walkable access to West Nanjing Road
Skip it if
- — Guests who require fluent English communication across all staff departments
- — Travelers expecting a universally acclaimed breakfast spread
Seen on camera
9 moments · 2 videos · The St. Regis Shanghai Jingan
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“But what I want to quickly do as well is show you my other favorite feature is this incredible bathroom.”
youtube.com0:25“I made a bath and just laid in this incredible bath looking out at the views of Shanghai from our room. Like honestly, o…”
youtube.com0:34“The hotel is in Jingan District, placing you near both business areas and attractions. You'll be within walking distance…”
youtube.com0:16“one surprisingly great feature as well that I've actually really enjoyed, it does have a Japanese style toilet with bday…”
youtube.com1:04“USB ports. Lovely bed. There's a pillow menu in this drawer, but lovely bed, but obviously the highlight is going to be…”
youtube.com1:39“But obviously if you may be exploring and doing say Shanghai Disney or you just want to explore Shanghai, this is a wond…”
youtube.com2:42“Renovated in 2017, the rooms provide modern comfort for a relaxing stay.”
youtube.com0:42“The hotel has a variety of restaurants, including Cantonese, Japanese, and seafood choices. Dining at the St. Regis prov…”
youtube.com1:13“Little desk area here which is beautiful. Stationary cupboard as well with a stationary kit. So really lovely touches he…”
youtube.com2:19Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Ways to book
Direct with the hotelRoomExpert pick
$278est. per night
Marriott Bonvoy member rate · King Guest Room
Keep: Marriott Bonvoy points · elite nights · eligible benefits
Booking.com
$286est. per night
Public rate · King Guest Room
Forfeit: Marriott Bonvoy points · elite nights · eligible benefits
Marriott Bonvoy benefits may not apply.
Award stay: about 30,000 Marriott Bonvoy points a night. Availability not checked.
RoomExpert read
Booking direct costs no more here and keeps Marriott Bonvoy points, elite nights and eligible benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
RoomExpert rate estimate
$278est. per night
Estimated range: $233–$339
Around our estimate
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 94/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
90read from 1 source · Deep coverage
- “The St. Regis Jingan hotel has Japanese toilets. That's not really enough though. They have incredible, remote-controlled Japanese toilets. I actually removed this toilet's remote from its holster on the wall just because I could. It's not only that they have a Japanese toilet, but rather the best toilet I have ever seen.” 4
- “It might sound strange, but the bathroom was one of the highlights of the room for me! Complete with a full tub, dual vanity, and corner window views of the sunset, it was stunning.” 13
Food
88read from 10 sources · Solid coverage
Location
95read from 1 source · Deep coverage
- “Being up on the 58th floor as well, the views were breathtaking. With floor to ceiling windows, and facing towards the Pudong side, we could see the entire business district with all the tallest towers.” 21
- “The rooms here are classically luxurious, and you feel that the moment you step in. The Superior rooms are larger and located on the corners of the hotel.” 13
Noise
92read from 1 source · Light coverage
- “After getting that squared away, I made my way up to the room and was immediately impressed with the opulent elevators. Each elevator had a different piece of art in it, as well as "jewel" buttons.” 13
Room
92read from 1 source · Deep coverage
- “I made a bath and just laid in this incredible bath looking out at the views of Shanghai from our room. Like honestly, one of those pinch me moments in life. Incredible.” 70:34
- “The room was absolutely immaculate, with the bathroom being half the size of the entire room. Everything about this room was perfect and made our stay so enjoyable.” 21
Service
85read from 1 source · Deep coverage
- “The hotel has an outstanding review score of 9.4 for service amongst guests. This level of service enhances your overall experience, ensuring a seamless and pampered stay. Expect attentive staff available to assist with your needs.” 8
- “The best service of the property was actually from the Brasserie where the staff offered me to take some desserts and fruits from the buffet as they saw I only ordered an ala carte salad.” 22
Bed & Sleep
94read from 1 source · Deep coverage
Value
82read from 1 source · Deep coverage
Where it is, how to reach it
1008 Beijing West Road Jingan District
Shanghai, Shanghai Region
200041 Asia
Details read from tripadvisor.com · checked 2026-08-24
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Punches above its peers
Beats what $$ usually buys
Scores 4 points above the mid-range median of 90, across 412 hotels in the same bracket. In Shanghai it sits 3 points below the local median of 97.
Price bracket
$$
Mid-range
- This hotel
- 94
- Bracket median
- 90
- Index median
- 90
Based on 412 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 2 mentions
- 1 mention
- 1 mention
- 1 mention
- 1 mention
Avoid
- 1 mention
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Service
76
Food
71
Room
57
Value
41
Location
9
Bed & Sleep
8
Bathroom
6
View the 96 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Room24 mentions · 2 filmed
- “I failed this test of willpower and opted for a pistachio donut to enjoy in my room, which was delicious.” 13
- “Quality of furnitures and materials is really luxurious; the sofa on window side for instance is just gorgeous and so comfortable.” 2
- “Room was upgraded to corner suite, for a total of 5 nights for 112k. I think that is amazing value.” 15
- “The mini bar area is alongside the work desk, complete with a huge TV with enough international channels to entertain guests.” 22
- “Walking into the bedroom area, you're greeted with sweeping views of Shanghai and an extremely plush carpet.” 13
- “Our room 4112, it was Caroline Astor Suite (only 71sqm). I think we were first guests at this room : In the dressing room we have a lot of dust, missed bathrobes and towel in the bathroom. But it was first day after opening this hotel.” 17
- “I made a bath and just laid in this incredible bath looking out at the views of Shanghai from our room. Like honestly, one of those pinch me moments in life. Incredible.” On camera70:34
- “Upon entering, you'll find a spacious walk-in closet immediately to your right, complete with a robe, St. Regis slippers, a safe, shoeshine, and laundry bags.” 13
- “In retrospect, had I closed the window shades it would have cooled the room a bit faster I imagine. But then I would have missed out on that great view... sacrifices were made.” 4
- “My Deluxe Room (45SqM), 1606, was very spacious indeed and had a generous corridor from the door, which should be plentiful enough even for 2pax.” 22
- “I particularly enjoyed the oversized Superior Deluxe Room and think it's worth paying the small premium for.” 13
- “Across from the bed is the TV, and the minibar is delightfully integrated into it. Complete with signature St. Regis stir sticks, a touch I thought was excellent.” 13
- “The many decorative pillows that littered the bed (I am not a fan, clearly) were set along the bay window for turn down service and the shades were drawn.” 4
- “Set against the wall in the living room, the desk was large enough for two laptops. It was sleek, and patterned with a textured faux snake skin.” 4
- “The room was absolutely immaculate, with the bathroom being half the size of the entire room. Everything about this room was perfect and made our stay so enjoyable.” 21
- “Caroline Astor Suite is small and I ask by phone if it is correct room.” 17
- “An understated neutral color palette, an abundance of natural light and elegant Jacobean turquoise carpets combine to give even entry-level rooms (which start at 495 square feet) a spacious feel.” 23
- “The accent lighting is also beautiful in the room, with warm ambient lights adding a touch of comfort to something usually boring, like a ceiling.” 13
- “It was a generous effort that I appreciated, though she underestimated this American's desire for an icey room. I cranked it down to 18 (64 degrees). Sadly this was one of the few elements of the experience that didn't deliver, in fact it was never close, but I wasn't sweating in the room so it was good enough.” 4
- “I stayed in a Premier Deluxe Room on 50th floor offering corner windows with stunning views over Shanghai skyline.” 2
- “One odd design feature that I didn't quite understand, somewhat similar to the Park Hyatt Bangkok, was the need to cross from the bathroom into a common area to the closet. The helpfulness of having a walk-in closet is the ability to walk-in and get dressed. That's a luxurious feeling and adds to the experience. Having to get dressed to get to the closet detracts from it.” 4
- “Little desk area here which is beautiful. Stationary cupboard as well with a stationary kit. So really lovely touches here.” On camera72:19
- “The layout included a dressing area, intelligent toilets in both bathrooms, and enough separation to make the upgrade meaningful rather than cosmetic.” 12
- “Entering the room, to the right there was walk-in closet, large and luxurious.” 4
Food17 mentions · 1 filmed
- “The breakfast was horrible.” 10
- “The spread covered Western hot dishes, pastries, cold items, fruit, and Chinese selections, but breadth and distinctiveness were disappointing.” 12
- “The hotel includes breakfast, which is a great start to your day. You can enjoy a buffet at the drawing room or opt for other dining options.” 8
- “At 1008 West Beijing Road, the hotel sits near multiple malls, restaurants, and useful transit in Jing'an. For a visitor balancing sightseeing with meals and shopping, this is easier than choosing a more isolated luxury tower.” 12
- “Chinese or Asian frequent travelers usually have higher standards compared to the US or Europe travellers I would say. I actually find the breakfast pretty mediocre.” 15
- “Breakfast - served at St Regis Brasserie from 6:30am-10:30am, the space was equally marbly and classy with sufficient stuff to manage the crowd.” 22
- “Breakfast was the best. Better than conrad tokyo in my opinion.” 15
- “Helmed by Mexican chef Cesar A. Perez de Anda (an alumnus of internationally renowned venues Noma and Aska), the kitchen turns out seasonally inspired dishes that are as photogenic as they are delicious.” 23
- “Chinese restaurant was empty when I dined at 8:00pm. I was the only one there for the duration of my dinner. Menu was ridiculously expensive, and the food was average.” 17
- “Proving popular for lunchtime are the bento sets at Japanese restaurant Seki-tei, though the sushi and sashimi served during dinner service are not to be missed, either.” 23
- “The hotel has a variety of restaurants, including Cantonese, Japanese, and seafood choices. Dining at the St. Regis provides convenient access to different cuisines without needing to leave the premises. From casual to fine dining, you'll find something to enjoy.” On camera81:13
- “Without going through every item on the buffet (I will include many of them below), it was all fairly amazing.” 4
- “The food quality was great, service was excellent and even though I showed up a little late into breakfast, I wasn't hurried along nor were other guests near me that arrived after I did.” 4
- “The buffet spread was huge, offering a wide variety of Western and Eastern flavors, both hot and cold.” 13
- “I actually find the breakfast pretty mediocre. My favorite breakfast in Shanghai hotels is Mandarin Oriental I would say.” 15
- “I still don't think their breakfast is up to par with StR though. Choices are a bit limited and the cooking is just about average.” 15
- “Breakfast selection was huge - look at gallery at the bottom of this page - and I also tried the St Regis Club Sandwich for dinner.” 2
Service24 mentions
- “A rather disappointing stay experience - I actually loved the hardware but the service issues was unexpected from a St Regis.” 22
- “I also rather enjoyed the Butler service of having coffee/tea sent to my room at no extra costs, along with sending clothing for pressing which were delivered within 2 hours.” 22
- “The hotel has an outstanding review score of 9.4 for service amongst guests. This level of service enhances your overall experience, ensuring a seamless and pampered stay. Expect attentive staff available to assist with your needs.” 8
- “English proficiency of the staff ... terrible (I don't include front desk staffs)” 17
- “The St. Regis signature butler service is always a highlight, but at this Shanghai hotel, you can utilize WeChat (as well as email) to communicate your requests throughout your stay.” 23
- “I don't understand why they couldn't have checked what room types were booked on the day and make arrangements beforehand. She didn't even try to apologise at all, which made me uncomfortable.” 14
- “The service, when i was checking into tokyo conrad is night and day compared to the st regis china eith no smile no english check in... maybe in chinese its different” 15
- “The best service of the property was actually from the Brasserie where the staff offered me to take some desserts and fruits from the buffet as they saw I only ordered an ala carte salad.” 22
- “Service quality might not be at the level of a Peninsula or Mandarin Oriental residence - a bit robotic - but staff are still very well trained and up to the job.” 2
- “Funny, I just stayed in a Caroline Astor Suite at this hotel last week. I posted up my own review on FT. I had a similar but slightly different experience than you, I wonder if they knew you were a travel blogger? IMO, the service level was just not up to St Regis brand level.” 4
- “I also got a generic welcome letter listing the STARS booking benefit but that copy was strangely enough not for me to keep, but rather I was invited to take a picture of it before the staff took it away. Really weird for a luxury hotel.” 22
- “The moment you walk into the hotel, you are greeted with front staff like John, who helps you with any questions you need, even finding a great place for Thai dinner.” 21
- “After i checked in we were sitting for a good minute or two because she was typing away and shes like you are done please go haha. Not very good at explaining the hotel or details and Very... not nice interactions (rigid? Feels unwelcoming)” 15
- “A 10-minute walk from jade buddha temple. We liked the comfort and service, the hotel had absolutely everything we needed.” 10
- “I would like to particularly mention the Concierge team, who were very helpful and professional during my stay, helping me with my city tour and airport transfer.” 2
- “English proficiency of the staff (bellboy, check in staff, butler, Chinese restaurant waiter) is average. I would say even below par for a hotel of this level.” 17
- “Fortunately I ran into the manager Douglas when I just sat there trying to figure out what to do next. He came up to me and said hi, and I took to chance to complain about my situation. He's very generous and offered me a two bedroom apartment in the residence!” 14
- “Check-in is at 2:00 p.m. and checkout is at 12:00 p.m. Knowing these timings helps you plan your arrival and departure accordingly. The staff works hard with efficiency to make the whole process smooth.” 8
- “Butler requests were handled promptly, and the welcome at the door felt personal.” 12
- “Did experienced an unacceptable "situation" (for this type of hotel) upon checking-in back in June, but went again a few weeks ago and it was back with top notch service.” 15
- “Check Out - painlessly done at the front desk and completed in 10mins.” 22
- “One of my questions to the hotel's concierge was to ask about airport transfer and the rates they quoted were a little crazy so I booked a simpler pick up on Viator for SGD36.” 22
- “I'm grateful to the manager Douglas for a chance of trying out the two bedroom apartment, but to be honest the service I experienced here is well below par.” 14
- “Service wise i expected chinese standard so it's fine, im not in japan or other parts of asia. But they are defiently making my stay enjoyable.” 15
Bathroom9 mentions · 2 filmed
- “The bathroom is a welcome sight of marbly classiness, with double sinks, separate toilet and shower spaces, as well as a bathtub.” 22
- “Bathroom could be featured in design magazines (if not already), it is a masterpiece of style. First, it's huge. Then, it proposes a sumptuous standalone bathtub right next to window, facing Pudong skyline.” 2
- “But what I want to quickly do as well is show you my other favorite feature is this incredible bathroom.” On camera70:25
- “The St. Regis Jingan hotel has Japanese toilets. That's not really enough though. They have incredible, remote-controlled Japanese toilets. I actually removed this toilet's remote from its holster on the wall just because I could. It's not only that they have a Japanese toilet, but rather the best toilet I have ever seen.” 4
- “The shower and toilet chamber are lavishly decked out in marble from top to bottom, and the shower is huge.” 13
- “It might sound strange, but the bathroom was one of the highlights of the room for me! Complete with a full tub, dual vanity, and corner window views of the sunset, it was stunning.” 13
- “The bathroom exceeded my expectations; it would have exceeded my wife's expectations - it's celebrity-level.” 4
- “one surprisingly great feature as well that I've actually really enjoyed, it does have a Japanese style toilet with bday, seat warmer, fan for drying. It's it's an experience. I absolutely love it.” On camera71:04
- “The shower was amazing (toiletries withstanding).” 4
Bed & Sleep3 mentions · 1 filmed
- “The bed was perfect and very comfortable.” 4
- “Bed mattress and linen are top-notch, as expected for this hotel category, but I have to mention the wonderful - and quiet - night I spent there.” 2
- “USB ports. Lovely bed. There's a pillow menu in this drawer, but lovely bed, but obviously the highlight is going to be that incredible view.” On camera71:39
Value7 mentions
- “Chinese Marriott have absurdly low price. The Marriott standard room at a second tier city would cost like 90$ per night, and I got upgraded to a corner room, insane value.” 15
- “Because of its newness, St Regis Shanghai Jingan is definitely worth the value and because of its strategic location, it might quickly become a key place to stay exigent travelers.” 2
- “Not sure how they plan to price this hotel but it's in a very good location, walking distance to Nanjing West subway station and lots of interesting bars and restaurants in the Jing'An Area of Shanghai.” 17
- “Chinese restaurant was empty when I dined at 8:00pm. I was the only one there for the duration of my dinner. Menu was ridiculously expensive, and the food was average.” 17
- “Is currently my favorite place to stay in Shanghai, the quality/price ratio is unbeatable.” 15
- “The price is really nice, just a little over $200 per night for a standard room.” 15
- “The price is really nice, just a little over $200 per night for a standard room. They finished renovation last year I believe and everything looks great.” 15
View2 mentions
Location9 mentions · 2 filmed
- “In Jing'An just two blocks from the west side of Nanjing Road, the St Regis Shanghai Jingan feels like it is in the middle of everything for leisure stays.” 4
- “The St Regis Shanghai Jingan is in a very walkable location next to transit.” 13
- “The rooms here are classically luxurious, and you feel that the moment you step in. The Superior rooms are larger and located on the corners of the hotel.” 13
- “Opened in May 2017, The St. Regis Shanghai Jingan resides in a more quiet but nevertheless convenient location in Puxi, particularly for business travelers looking for proximity to the commercial heart of the Jing'an District.” 23
- “The hotel is in Jingan District, placing you near both business areas and attractions. You'll be within walking distance of places like the Jing Da Jun Porcelain Artware, Mandarin House, and even the Shanghai Museum is just a short trip away. It offers easy access to the city's highlights.” On camera80:16
- “But obviously if you may be exploring and doing say Shanghai Disney or you just want to explore Shanghai, this is a wonderful room to do it in. It's quite central, quite close to the bund as well. So really great for getting around Shanghai.” On camera72:42
- “Being up on the 58th floor as well, the views were breathtaking. With floor to ceiling windows, and facing towards the Pudong side, we could see the entire business district with all the tallest towers.” 21
- “We were really excited about trying a different hotel in a different area of Shanghai. This is super close to the West Nanjing Road area which is very lively and surrounded with great shops, the Starbucks Reserve Roastery and a high-end shopping mall.” 21
- “Conveniently located near West Nanjing Road's shopping district and various bars and restaurants” 11
Noise1 mention
- “After getting that squared away, I made my way up to the room and was immediately impressed with the opulent elevators. Each elevator had a different piece of art in it, as well as "jewel" buttons.” 13
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Noise rests on 1 source — too thin to rely on.
- 23 sources carry no publication date, so we cannot tell how current they are.
Ask about The St. Regis Shanghai Jingan
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 57/100We read 23 sources for this property, and pulled 109 traveler insights worth knowing. Last checked 2026-08-26.
0
Editorial
21
Blogs & sites
2
Video reviews
0
Podcast segments
Breadth
38
Depth
53
Freshness
99
Watch this hotel
We keep reading The St. Regis Shanghai Jingan. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
4 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 23 cited sources▾
Everything quoted on this page.
- 1Review: St. Regis Shanghai Jinganprinceoftravel.comReview siteDate not statedRead originalprinceoftravel.com
- 2Experiencing Sumptuousness at St Regis Shanghai Jingantheluxeinsider.comReview siteDate not stated9 quotes used
“Quality of furnitures and materials is really luxurious; the sofa on window side for instance is just gorgeous and so comfortable.”
Read originaltheluxeinsider.com - 3The St. Regis Shanghai Jingan - Book with Shanghai Hotelsshanghaihotels.comReview siteDate not statedRead originalshanghaihotels.com
- 4Review: St. Regis Shanghai Jingan - Caroline Astor Suiteliveandletsfly.comReview siteDate not stated19 quotes used
“The bed was perfect and very comfortable.”
Read originalliveandletsfly.com - 515 Best Hotels in Jing'an, Shanghai for 2026 | U.S. News Traveltravel.usnews.comReview siteDate not statedRead originaltravel.usnews.com
- 6St. Regis Shanghai Jing'an: A Repeat Guest's Honest Takecompasshotelbooking.comReview siteDate not statedRead originalcompasshotelbooking.com
Showing 6 of 23 cited · 23 read
1/4
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