Sheraton New Delhi Hotel
A New Delhi hotel featuring large king beds, attentive service, and convenient access to the airport and local malls.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Sheraton New Delhi is an upscale full-service hotel known for spacious rooms, very comfortable king-size beds, and customer-focused staff. Guests enjoy the quality dining options and convenient access to shopping malls and the airport. However, the property displays visible wear, featuring dated room styling and narrow hallways with green-and-blue patterned carpets. Reviewers also complain about limited TV entertainment options and an unexpected Rs 3000 surcharge on suite upgrades. 21151822
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Reviewers consistently praise the sleeping arrangements, highlighting the large king-size beds with exceptionally comfortable mattresses and clean sheets. 22
- The service is widely commended for customer-focused staff and guest relations executives who add attentive personal touches. 222013
- Guests appreciate the location for its easy access to the airport, shopping malls, and major attractions. 18131
The catch
- While some guests praise the living rooms for modern furniture and marble center tables, others report that the overall room design absolutely needs an update. 315
- Bathroom experiences vary between visitors who appreciate the bathtubs and Macadamia toiletries, and those disappointed by standard non-rain shower cabins. 22
Who it's for
- — Business travelers needing convenient airport access
- — Shoppers visiting nearby malls
- — Guests prioritizing large, comfortable king-size beds
Skip it if
- — Travelers wanting ultra-modern room decor and updated hallways
- — Elite members expecting complimentary suite upgrades without an extra Rs 3000 fee
- — Guests who insist on modern rain showers
Seen on camera
12 moments · 1 video · Sheraton New Delhi Hotel
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“on of the best hotel near airport love the stay food was amazing service were good great stay everything was great”
youtube.com0:08“rooms are big big clean and well organized worth for the price a very beautiful hotel near Deli International Airport”
youtube.com0:29“exceptional friend front office staff food is good again restaurant staff Chef are friendly location is close to airport…”
youtube.com0:45“I had to do a very early check-in and door mea the front desk staff member allowed us to check in without any hassle thr…”
youtube.com1:02“best staff I checked in quite late at night due to flight delays and the hotel staff provided me with all services even…”
youtube.com1:14“staff is good they will call you and ask you if you're is comfortable and if you need anything neither one of the staff…”
youtube.com1:27“the facilities and staff are awesome the place is clean and luxurious although old well-maintained”
youtube.com1:38“the staff were too kind and helpful all the service they provide were good especially the housekeeping people amria and…”
youtube.com1:53“from the time I checked in I found each and every staff eager to serve us with a smile”
youtube.com2:09“the quality and taste of vegetarian food was awesome special thanks to Amita and Mangal for being so humble and making o…”
youtube.com2:13“rooms are comfortable and the service is really good best service service was very good”
youtube.com2:34“rooms are neat and clean food is good but my advice is that they should increase the options special mentioned rat for e…”
youtube.com2:43Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Booking direct costs no more here and keeps Marriott Bonvoy points, elite nights and eligible benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 94/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
93- “I will make sure that all my pics are proper with perfect lighting next time. This time I had the best toiletries from ITC. The Macadamia shower gel is amazing. They actually solved my dilemma by separating out shower gel and shampoo. Thank you for that.” 22
- “Across the sink is a lovely bath tub. It does look luxurious. However, I didn't have a chance to take a bath in this.” 22
Food
91Location
90Room
90Service
92- “Another person who I had never seen before was Ms. Leena Pandey. She is the Guest Relation Executive (GRE). She added small personal touches to my stay which made me feel that my stay was more personalized and special than any normal guest. She always wore a smile and whenever I asked for anything, she delivered with a smile.” 22
- “Smooth check-in, extremely helpful staff, absolutely perfect location.” 20
Bed & Sleep
92Value
88- “Westin Delhi is my choice if available and price not too bad. BeccaGil21 • 10 buwan ang nakalipas what did you like about it? ATX-GAL • 10 buwan ang nakalipas Nice club, rooms classic Westin, breakfast solid, and staff was amazing.” 23
- “rooms are big big clean and well organized worth for the price a very beautiful hotel near Deli International Airport” 10:29
Where it is, how to reach it
Details read from tripadvisor.com · checked 2026-08-24
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Beats what $ usually buys
Scores 6 points above the modest median of 88, across 134 hotels in the same bracket. In New Delhi it sits level with the local median of 94.
- This hotel
- 94
- Bracket median
- 88
- Index median
- 90
Based on 134 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 1 mention
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 107 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “my least favorite full service hotel in the Marriott brand in North America. They got rid of work desks in half of their rooms which is annoying for business travelers.” 3
- “Sheraton Myrtle Beach Convention Center - smoke alarm started chirping at 4:00 AM Had to go downstairs cause front desk wouldn't answer phone. They sent this guy in a suit to change battery.” 3
- “Service Same as last time, Mr Angad and Ms Leena Pandey made the visit very comfortable. They made sure that I was well-taken care for.” 15
- “Nice club, rooms classic Westin, breakfast solid, and staff was amazing.” 23
- “the facilities and staff are awesome the place is clean and luxurious although old well-maintained” On camera11:38
- “Consistently courteous staff and perfect breakfast with lots of options.” 20
- “Lounge hard product is great if you wanted to chill there for drinks and get work done, but as of late the food they serve there during brekkie and evening happy hour isn't good enough to overlook the extremely aging rooms. But the staff there are fantastic though.” 3
- “Friendly and helpful staff, including the manager who went above and beyond to salvage the dining experience.” 18
- “+1 to Le Meridien. Stayed there couple of months back. Upgraded and very nice rooms” 23
- “Unfortunately, the one in Milan was awful. The staff treated us like prisoners.” 3
- “Mr Angad smartly assigns me the new room at the reception. He and another escorted me to my room afterwards.I was provided room number 705.” 15
- “The staff were lovely, the bed was comfy and the food was astonishing.” 20
- “a world-class hotel in new delhi. it was spotlessly clean with customer-focused staff.” 20
- “from the time I checked in I found each and every staff eager to serve us with a smile” On camera12:09
- “The Sheraton on Grant in Tucson Arizona ridiculous we came in after requesting early check-in and then they manager tells us probably 1:30 or so but it conveniently at exactly 3:00 all the room is ready it's freaking ridiculous won't be coming back meanwhile checking other people in” 3
- “Service There were 2 people who really took care of my stay this time. There were 2 people who really took care of my stay this time. One was the duty manager Mr. Angad who kept checking up on me from time to time. I would love to sit with him and talk hotels.” 22
- “Another person who I had never seen before was Ms. Leena Pandey. She is the Guest Relation Executive (GRE). She added small personal touches to my stay which made me feel that my stay was more personalized and special than any normal guest. She always wore a smile and whenever I asked for anything, she delivered with a smile.” 22
- “Still at a loss with people's recommendation of that property. Lounge hard product is great if you wanted to chill there for drinks and get work done, but as of late the food they serve there during brekkie and evening happy hour isn't good enough to overlook the extremely aging rooms. But the staff there are fantastic though.” 3
- “The staff were ready to help with any inquires and was SERVICE ORIENTED.” 20
- “The staff is extremely hospitable, and the breakfast is really super.” 20
- “the staff were too kind and helpful all the service they provide were good especially the housekeeping people amria and darm did a great job” On camera11:53
- “great property easy access to airport and great service nice property I had a very comfortable stay” 1
- “staff is good they will call you and ask you if you're is comfortable and if you need anything neither one of the staff was very polite and helpful when I was supposed to check out early” On camera11:27
- “I had to do a very early check-in and door mea the front desk staff member allowed us to check in without any hassle throughout this day all staff were very polite” On camera11:02
- “Staff is friendly, attentive, and provides prompt service.” 13
- “Sheraton is prob. my least favorite full service hotel in the Marriott brand in North America. They got rid of work desks in half of their rooms which is annoying for business travelers.” 3
- “Smooth check-in, extremely helpful staff, absolutely perfect location.” 20
- “rooms are comfortable and the service is really good best service service was very good” On camera12:34
- “best staff I checked in quite late at night due to flight delays and the hotel staff provided me with all services even during the we hours to ensure my stay was comfortable” On camera11:14
- “special service everywhere too.” 20
- “rooms are neat and clean food is good but my advice is that they should increase the options special mentioned rat for excellent service” On camera12:43
- “The staff were very polite, prompt, and consistently willing to help with any inquiries or requirements I had.” 13
- “on of the best hotel near airport love the stay food was amazing service were good great stay everything was great” On camera10:08
- “Some mention of uninterested service at check-in, room service, and bar.” 18
- “Limited vegetarian options for lunch in the restaurant.” 18
- “The in-house restaurant was magnificent with variety of meals in the menu.” 20
- “the quality and taste of vegetarian food was awesome special thanks to Amita and Mangal for being so humble and making our stay the most amazing one” On camera12:13
- “The staff is extremely hospitable, and the breakfast is really super.” 20
- “Well-appointed unit with a beautiful decor. There was lots of outstanding options for buffet breakfast.” 20
- “Food was awful, elevator chime was pathetic, and the restaurant employee complained when we took a rice cake from there.” 3
- “Delicious food options with a diverse menu and great breakfast.” 13
- “Lounge hard product is great if you wanted to chill there for drinks and get work done, but as of late the food they serve there during brekkie and evening happy hour isn't good enough to overlook the extremely aging rooms.” 3
- “ITC Maurya has great food and an ok location, but sometimes it is problematic because very often foreign dignitaries stay there (PM's, President's, Ministers of other countries, etc) and you get 3rd degree security + long waits to get in / out.” 23
- “rooms are neat and clean food is good but my advice is that they should increase the options special mentioned rat for excellent service” On camera12:43
- “Breakfast They had a few new dishes for breakfast, so I got those pictures for you too. There were a new millet pancake and shiitake rice. I loved the pancake. Rice was alright.” 22
- “The hallways are dated and narrow, with green-and-blue patterned carpets that look more suited to a mid-range chain hotel than an upscale property, though the restaurants have a bit more pizzaz, particularly Delhi Pavilion, which features dark-wood shelving stocked with brass kettles and other knickknacks.” 21
- “exceptional friend front office staff food is good again restaurant staff Chef are friendly location is close to airport and convenient” On camera10:45
- “Jaipur - ITC Rajputana is a palace hotel - great facility, food and location.” 23
- “The staff were lovely, the bed was comfy and the food was astonishing.” 20
- “Especially in restaurant's food is too good. And there staffs is very very cordial to serve the all guests.” 13
- “While here, one can dine at Dakshin for delectable South Indian food, Yi Jing for authentic Chinese delicacies, and Delhi Pavilion.” 17
- “Kebab ( veg ) were horrible. Food was very average , at least in veg side. Dal was very average.” 6
- “Deluxe Rooms are well-designed rooms offering 30 minutes of internet usage at the Business Centre and modern amenities like tea/coffee ensemble.” 16
- “The in-house restaurant was magnificent with variety of meals in the menu. There were brilliant employees, a really great service.” 20
- “on of the best hotel near airport love the stay food was amazing service were good great stay everything was great” On camera10:08
- “Breakfast buffet spread is good if you'd stay for 3 nights or less. Otherwise, it may get repetitive.” 23
- “And please take the dinner if possible it too good when they have sufi nights.” 13
- “Good value as opposed to other options, perfectly located.” 20
- “Convenient location with easy access to the airport, metro, and shopping malls.” 18
- “ITC Maurya has great food and an ok location, but sometimes it is problematic because very often foreign dignitaries stay there (PM's, President's, Ministers of other countries, etc) and you get 3rd degree security + long waits to get in / out.” 23
- “Jaipur - ITC Rajputana is a palace hotel - great facility, food and location.” 23
- “Delhi - Le Meridien has the best location (very central & close to everything, but rooms / facilities are a little older unless you get a floor that has been renovated.” 23
- “Mumbai - St. Regis is very good. ITC Grand is nice as well, but location is not great.” 23
- “The vicinity to Select City mall makes it an ideal location for my stay.” 15
- “ITC Grand is nice as well, but location is not great.” 23
- “Conveniently located near shopping malls and major attractions.” 13
- “The Sheraton is located in the South Delhi neighborhood of Saket, right behind a huge strip of shopping malls. There are a number of restaurants nearby, but otherwise there's not much that will interest the average tourist within a walk.” 21
- “The vicinity to Select City mall makes it an ideal location for my stay. I would keep coming back here repeatedly.” 22
- “The hotel's location is convenient, close to the shopping mall.” 13
- “Tranquil location, 5 minutes' walk to mgf metropolitan.” 20
- “exceptional friend front office staff food is good again restaurant staff Chef are friendly location is close to airport and convenient” On camera10:45
- “The room was elegant and the bed there was large.” 20
- “All rooms are relatively spacious, with entry-level Deluxe Rooms starting at 340 square feet, or 22 square meters, and floor plans getting larger from there.” 21
- “Bed was exceptionally comfortable, I enjoyed well-kept room.” 20
- “On the left of the bed was a surprise. A massage chair in the room! Totally love this.” 22
- “The 220 rooms and suites have pleasant decor and marble bathrooms, but they're nothing special compared to other upscale hotels in the capital and the look throughout the hotel is old fashioned.” 21
- “On the far end of the room, there is a study table right next to the window with a comfortable chair. Something I really admire.” 15
- “I had newly remodeled deluxe room with pillows and the bathroom and very comfortable bed.” 20
- “Across the sofa set was the TV. This hotel sucks when it comes to entertainment options.” 22
- “She always wore a smile and whenever I asked for anything, she delivered with a smile. This time I actually loved the room.” 22
- “The TV sat near the mini bar instead off across the couch. They didn't have any music dock in this room like the last time. This is a really awkward angle to watch TV from couch.” 15
- “At the end of the room was nice long work table. I loved its location. I wish all the hotels placed study table next to the window.” 22
- “Well-appointed unit with a beautiful decor.” 20
- “I haven't noticed a run down room per se, but overall the Sheraton room design absolutely needs an update.” 3
- “On the left, was a sofa set for four people. It was a comfortable place to hold meetings.” 22
- “Le Méridien New Delhi gives decent upgrades to Elites. Even as a Platinum Elite, in July, I was upgraded to a 1 bedroom corner suite that costed $400/night.” 23
- “Decor is generic and old-fashioned, especially for an upscale property” 21
- “Little further is the living room. The furniture was very modern. There was a love seat couch with few chairs on the side. Instead of the usual wooden table, there was a marble center table and specific floor patches were carpeted with bright colors.” 15
- “I will make sure that all my pics are proper with perfect lighting next time. This time I had the best toiletries from ITC. The Macadamia shower gel is amazing. They actually solved my dilemma by separating out shower gel and shampoo. Thank you for that.” 22
- “The Shower cabin was where ITC confused me. I was about to be surprised that they have a rain shower here. However, to my disappointment, it is still the old ITC shower and not a rain one.” 15
- “One place where ITC really took my feedback was for having separate enclosed areas for the toilet and shower cabin.” 15
- “The toilet was traditional with a bidet spray next to it. They had a lovely shower cabin with standard ITC non-rain shower.” 22
- “Generally everything was good, nevertheless the bathroom was not clean.” 20
- “The washroom had light sensors that automatically turn on the lights for you. However, it was poorly executed. Sometimes, when I would be in the shower or toilet, the lights would randomly go out. So, good intention but not properly executed.” 15
- “Bathrooms are done in beige marble, giving them a put-together upscale look, with large granite countertops, and either shower/tub combos or -- in suites -- separate tubs and walk-in showers.” 21
- “Across the sink is a lovely bath tub. It does look luxurious. However, I didn't have a chance to take a bath in this.” 22
- “Right next to the sink was a modern bath tub. It wasn't a soaking tub. I personally prefer soaking tub for the view than the bath tub.” 15
- “Sometimes, when I would be in the shower or toilet, the lights would randomly go out. So, good intention but not properly executed.” 15
- “The Shower cabin was where ITC confused me. I was about to be surprised that they have a rain shower here. However, to my disappointment, it is still the old ITC shower and not a rain one. I don't know what that is about!” 15
- “The major issue regarding ITC Sheraton is that when you get upgraded to a Suite as a Platinum member, they charge you Rs 3000 extra charge. When I confronted the hotel, they said it was a levied government tax by the Delhi government. However, I have stayed in various hotels in Delhi with a suite room and never paid that tax.” 15
- “Westin Delhi is my choice if available and price not too bad. BeccaGil21 • 10 buwan ang nakalipas what did you like about it? ATX-GAL • 10 buwan ang nakalipas Nice club, rooms classic Westin, breakfast solid, and staff was amazing.” 23
- “rooms are big big clean and well organized worth for the price a very beautiful hotel near Deli International Airport” On camera10:29
- “Good value as opposed to other options, perfectly located.” 20
- “Note: They charge Rs 3000 for the upgrade. It definitely doesn't look like Government imposed-tax. I have stayed in Le Meridien New Delhi and Four points by Sheraton. I didn't pay Rs 3000 in either hotel. So it is definitely ITC overcharging the customer.” 22
- “Acceptable value, secure 5 star hotel.” 20
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- 23 sources carry no publication date, so we cannot tell how current they are.
Ask about Sheraton New Delhi Hotel
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 61/100We read 23 sources for this property, and pulled 152 traveler insights worth knowing. Last checked 2026-08-26.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 23 cited sources▾
Everything quoted on this page.
- 1[HotelATG] Review Four Points by Sheraton New Delhi ...youtube.comVideoDate not statedListened for quotes only23 quotes used
“the quality and taste of vegetarian food was awesome special thanks to Amita and Mangal for being so humble and making our stay the most amazing one”
Read originalyoutube.com - 2ITC Sheraton Hotel Saket Food Review ! 5 Star Hotel Food ...youtube.comVideoDate not statedListened for quotes onlyRead originalyoutube.com
- 3Sheraton Hotels : r/marriottreddit.comForum threadDate not stated19 quotes used
“my least favorite full service hotel in the Marriott brand in North America. They got rid of work desks in half of their rooms which is annoying for business travelers.”
Read originalreddit.com - 4Sheraton New Delhi Hotelhotels-of-new-delhi.comReview siteDate not statedRead originalhotels-of-new-delhi.com
- 5Sheraton New Delhi Hotel - New Delhi Hotelssheraton.hotels-newdelhi.comReview siteDate not statedRead originalsheraton.hotels-newdelhi.com
- 6Delhi Pavilion - Sheraton New Delhi Hotel Dining Reviewszomato.comReview siteDate not stated4 quotes used
“Kebab ( veg ) were horrible. Food was very average , at least in veg side. Dal was very average.”
Read originalzomato.com
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