Sheraton Boston Hotel
A massive Back Bay convention hotel with renovated rooms, skyline views, and a large fitness complex.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
The Sheraton Boston Hotel is a 1,200-room property in Back Bay directly attached to the Hynes Convention Center. Guests appreciate the updated rooms, comfortable bedding, and panoramic views of the city. However, thin walls and poor soundproofing consistently draw complaints, with noise from neighbouring rooms and plumbing easily carrying through. 13263
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Guests consistently praise the prime Back Bay location attached to the Hynes Convention Center and within walking distance of Newbury Street and Fenway Park. 1361
- The renovated rooms feature exceptionally comfortable king-sized beds with plush bedding and warm duvets. 39
- Upper-floor rooms provide impressive panoramic views of downtown Boston, the Charles River, and Back Bay. 213
The catch
- Some reviewers note that entry-level rooms and bathrooms feel compact, while others appreciate the generous layout of multi-room suites. drawn from the full read
- Guests disagree on service responsiveness, with some praising quick mobile app check-in while others report rude front desk interactions and ignored emails. 3
Who it's for
- — Convention attendees
- — Back Bay shoppers
- — Fenway Park visitors
Skip it if
- — Light sleepers sensitive to thin walls
- — Guests wanting a boutique feel
Seen on camera
2 moments · 1 video · Sheraton Boston Hotel
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“Every room is crafted with a focus on comfort and elegance, featuring modern furnishings, plush bedding, and spacious ba…”
youtube.com0:49“With its prime location, impeccable service, and a wide array of amenities, the Sheraton Boston Hotel offers exceptional…”
youtube.com1:33Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Paying $7 more direct is likely worthwhile if you value Marriott Bonvoy points, status credit, or on-property benefits.
Placeholder pricing. No live rate source is connected yet, so these figures are mocked and are not a quote — the booking site shows the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 78/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
86- “The bathroom was off of the bedroom. It was clean and lovely, decorated in earthy toned marble and granite.” 9
- “The bathroom, while basic, was spacious enough and featured a shower-tub combo along with a countertop large enough for our belongings. It may not be a memorable bathroom, but it serves its purpose well.” 3
Location
92- “Steps from Newbury Street, Fenway Park, and Hynes Convention Center, this pet-friendly hotel features onsite dining and an unbeatable Boston location.” 6
- “Sheraton Boston (Copley area): The location can't be beat. The hotel is connected to the Prudential Center and there are restaurants and shopping galore.” 4
Room
79Service
82- “With its prime location, impeccable service, and a wide array of amenities, the Sheraton Boston Hotel offers exceptional value for anyone looking to experience the best of Massachusetts.” 121:33
- “Tough_Difference_111 • 1y ago Just stayed at the Marriott for the second time this past weekend with my daughter. Just stayed at the Marriott for the second time this past weekend with my daughter. Great stays both times. Excellent service.” 14
Bed & Sleep
84Value
74- “With its prime location, impeccable service, and a wide array of amenities, the Sheraton Boston Hotel offers exceptional value for anyone looking to experience the best of Massachusetts.” 121:33
- “The rooms were comfortable and clean and breakfast in the restaurant was good though expensive as 4 star hotel restaurants tend to be.” 4
Where it is, how to reach it
Details checked 2026-09-01
Where it sits
Sheraton Boston Hotel and the 24 other hotels we cover in Boston. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $$ usually buys
Scores 10 points below the mid-range median of 88, across 321 hotels in the same bracket. In Boston it sits 6 points below the local median of 84.
- This hotel
- 78
- Bracket median
- 88
- Index median
- 89
Based on 321 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 56 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Luckily, Sheraton guests never truly lack for dining choices since the Hynes-Prudential-Copley mall complex is a few steps away and offers ample options.” 2
- “Choosing the Sheraton Boston Hotel was the perfect fit for this experience. Its location, just a 30-minute walk from the parade, allowed us to fully enjoy the event while staying in the heart of the action.” 3
- “It's a great hotel and location. You'll be right in the middle of everything. You can walk down nearby Newbury St and find just about any type of restaurant you'd like.” 15
- “Was at the Sheraton Boston in May-- It was a terrific location--” 15
- “With its prime location, impeccable service, and a wide array of amenities, the Sheraton Boston Hotel offers exceptional value for anyone looking to experience the best of Massachusetts.” On camera121:33
- “I suppose you could walk to the T from there but I wouldn't recommend it at night. The area has a gritty industrial feel to it.” 4
- “Steps from Newbury Street, Fenway Park, and Hynes Convention Center, this pet-friendly hotel features onsite dining and an unbeatable Boston location.” 6
- “Sheraton Boston (Copley area): The location can't be beat. The hotel is connected to the Prudential Center and there are restaurants and shopping galore.” 4
- “It was totally fine! Location is great and the rooms have been completely renovated, so everything was pretty new and nice.” 14
- “Tough_Difference_111 • 1y ago Just stayed at the Marriott for the second time this past weekend with my daughter. Just stayed at the Marriott for the second time this past weekend with my daughter. Great stays both times. Excellent service. Excellent location.” 14
- “The Sheraton Boston Hotel, which opened in 1965, benefits from a prime location in the vibrant Back Bay neighbourhood, making it an ideal starting point for exploring Boston.” 3
- “Location is great and the rooms have been completely renovated, so everything was pretty new and nice.” 14
- “Situated within walking distance of Newbury Street and Fenway Park, the Sheraton Boston Hotel makes a great home base for sightseers.” 13
- “The desk was perfect for getting some work done, and the Smart TV made it easy to relax with access to streaming services.” 3
- “The suite was decorated in warm and natural tones with a lot of wood.” 9
- “Topping it all off were amazing feather and down pillows. There was another flat-screen television in the bedroom, which also had generous closet space.” 9
- “The whole suite was very clean.” 9
- “The TV station selection in the room was limited.” 4
- “The rooms -- which start at 250 square feet -- are generally smaller than those at the Westin. But the Sheraton is the only convention center hotel with panoramic views of downtown Boston and the Charles River from even the standard units.” 2
- “The renovated rooms offer a functional desk, USB outlets, high-performance Wi-Fi, and comfortable beds, allowing guests to work or relax after a day of sightseeing.” 3
- “I liked that the suite had two different rooms - one for relaxing, watching tv, entertaining, studying, etc, and one for sleeping.” 9
- “my folks had a beautiful view of fenway park and back bay and the room was nice, albeit small.” 1
- “The room was a huge disappointment as it was very small. normally on a priceline stay, i wouldn't have cared. but, since i waited 7 hours for the room and was told that i was blocked for a suite, i was disappointed.” 1
- “Every room is crafted with a focus on comfort and elegance, featuring modern furnishings, plush bedding, and spacious bathrooms.” On camera120:49
- “The room I had was a Junior Suite. I can tell you that there was nothing junior about the size of my suite.” 9
- “The living room had a couch, oversized chair and a desk. The oversized chair was perfect for reading or just watching television.” 9
- “The location is ideal for exploring the city, and the pool along with the fitness facilities are real highlights. However, the experience was not completely optimal due to noise disturbances and the lack of a restaurant during our stay.” 3
- “The lounge breakfast on Sunday morning was good too.” 14
- “Just stayed at the Marriott for the second time this past weekend with my daughter. Great stays both times. Excellent service. Excellent location. The lounge breakfast on Sunday morning was good too.” 14
- “The rooms were comfortable and clean and breakfast in the restaurant was good though expensive as 4 star hotel restaurants tend to be.” 4
- “I requested $100 compensation which they owed because of not being able to offer you free breakfast choice and they rejected rudely.” 14
- “Some things may have been completed since then. You'll be able to find food in any of the dozens of restaurants in the area or the connected mall, and you're still in one of the best areas of Boston to be a tourist.” 14
- “On-site dining is limited -- just a breakfast restaurant and a lobby bar and grill -- but there's plenty of eating options nearby.” 2
- “It is surprising how limited the Sheraton's dining options are, considering its location at the largest convention center hotel in New England. There's 24-hour room service, but the main restaurant, Apropos, only serves breakfast.” 2
- “I stayed there last month and yes there r no open restaurants and room service is fast and on paper plates/bags but my room was recently renovated and it was very nice in my opinion” 14
- “Hyatt Harborside: The hotel sits across the harbor from Boston proper and we were fortunate enough to get a room overlooking the harbor and city. The view was amazing, both at night and in the morning with everything partially hidden by fog.” 4
- “On the other hand, the soundproofing in the room could be improved. Noise from the neighbouring room was quite noticeable, especially when our neighbours used their shower.” 3
- “However, the ongoing renovations and insufficient soundproofing leave something to be desired.” 3
- “The rooms were comfortable though the door had a few inch gap at the bottom which let in a lot of light and noise from the hallway.” 4
- “Decorated with orange armchairs, melon-green lamps, and sleek circular wooden side tables, standard rooms (called Traditional Guest Rooms) are marginally more stylish than what you'll see at the Hilton across the street or the Marriott down the block.” 2
- “The hotel is in the city but the floors the rooms were on were surprisingly quiet and calm.” 9
- “La Qunita in Somerville was clean, the staff was friendly and helpful, and there was shuttle service that would take you to the T (Orange Line) if you didn't mind waiting.” 4
- “Very nasty property. Also the pool was closed during the entire stay and sound insulation was simply non existent. To me, you would get much better service at a Courtyard” 14
- “the front desk staff wasn't nearly as professional as i remebered from my last stay.” 1
- “Check-in was very quick and easy, especially since we had used the mobile app for our arrival.” 3
- “With its prime location, impeccable service, and a wide array of amenities, the Sheraton Boston Hotel offers exceptional value for anyone looking to experience the best of Massachusetts.” On camera121:33
- “Tough_Difference_111 • 1y ago Just stayed at the Marriott for the second time this past weekend with my daughter. Just stayed at the Marriott for the second time this past weekend with my daughter. Great stays both times. Excellent service.” 14
- “With its prime location, impeccable service, and a wide array of amenities, the Sheraton Boston Hotel offers exceptional value for anyone looking to experience the best of Massachusetts.” On camera121:33
- “The rooms were comfortable and clean and breakfast in the restaurant was good though expensive as 4 star hotel restaurants tend to be.” 4
- “Am I crazy? Just booked two nights at Boston Sheraton using two 50k certs. Seemed like a good deal considering I wouldn't have to throw in some extra points like I would for other nearby locations.” 14
- “On-site dining is limited -- just a breakfast restaurant and a lobby bar and grill -- but there's plenty of eating options nearby. There's also a pesky fee for in-room Wi-Fi. It's worth comparing rates at nearby Courtyard by Marriott Boston Copley Square, which has free Wi-Fi throughout.” 2
- “The bathroom was off of the bedroom. It was clean and lovely, decorated in earthy toned marble and granite.” 9
- “The bathroom, while basic, was spacious enough and featured a shower-tub combo along with a countertop large enough for our belongings. It may not be a memorable bathroom, but it serves its purpose well.” 3
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- 10 sources carry no publication date, so we cannot tell how current they are.
Ask about Sheraton Boston Hotel
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-01.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
4 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 15 cited sources▾
Everything quoted on this page.
- 3Review: Sheraton Boston Hotel | Marriott Bonvoymilesopedia.comReview site2026-01-18Recent14 quotes used
“The desk was perfect for getting some work done, and the Smart TV made it easy to relax with access to streaming services.”
Read originalmilesopedia.com - 14Boston Sheraton. Am I crazy? : r/marriottreddit.comForum thread2025-05-29Recent16 quotes used
“I stayed there last month and yes there r no open restaurants and room service is fast and on paper plates/bags but my room was recently renovated and it was very nice in my opinion”
Read originalreddit.com - 2Sheraton Boston Hotel Review: What To REALLY Expect ...oyster.comReview site2024-07-04Ageing7 quotes used
“Luckily, Sheraton guests never truly lack for dining choices since the Hynes-Prudential-Copley mall complex is a few steps away and offers ample options.”
Read originaloyster.com - 9Sheraton Boston Hotel, MA - From Val's Kitchenfromvalskitchen.comReview site2014-10-02Ageing10 quotes used
“The suite was decorated in warm and natural tones with a lot of wood.”
Read originalfromvalskitchen.com - 4Reviews of Sheraton Boston and Hyatt Harborsideboards.cruisecritic.comReview site2009-08-14Ageing10 quotes used
“The TV station selection in the room was limited.”
Read originalboards.cruisecritic.com - 1Which property in Boston?flyertalk.comForum threadDate not stated5 quotes used
“pros of this hotel are its great location/views and gym.”
Read originalflyertalk.com
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