$$$
Mandarin Oriental, New York City
Upper-floor Central Park views and deep soaking tubs set high above Columbus Circle in the Time Warner Center.
Exceptional · Deep coverage · read from 0 sources · 0 traveler insights
88
RoomExpert Score
Exceptional
The verdict
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Occupying the upper levels of the Time Warner Center, the hotel delivers sweeping outlooks over Central Park alongside signature Asian-inspired design. Guest rooms feature marble bathrooms with deep soaking tubs, Diptyque toiletries, and plush Fili d'Oro linens. However, visitors frequently cite steep extra costs, such as added resort fees and a hundred-dollar charge just to get Nespresso coffee in the room. Certain rooms also show their age with dated furniture and stained upholstery. 1531618
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Floor-to-ceiling windows on the upper floors deliver expansive panoramas of Central Park and the Hudson River. 51813
- Marble bathrooms are spacious and reliably equipped with deep soaking tubs, separate rainfall showers, and Diptyque toiletries. 1015
- Beds dressed in Fili d'Oro linens and goose down bedding offer a plush and comfortable sleep. 155
- MO Lounge provides quality dining with items like New York strip steak, parsnip puree, and afternoon tea savories. 51
The catch
Who it's for
- — Central Park skyline views
- — Soaking tub enthusiasts
- — Upper West Side luxury stays
Skip it if
- — Guests expecting complimentary in-room coffee
- — Budget-conscious travelers avoiding added resort fees
- — Those seeking completely modern, refreshed room decor
How to book
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Score breakdown
How the 88/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
94read from 1 source · Deep coverage
Location
97read from 1 source · Deep coverage
Room
91read from 1 source · Deep coverage
- “Lying in bed looking out at Central Park, and later at the park under fresh snow with the trees still white and untouched, was out of this world.” 4
- “Rooms With Spectacular Central Park Views We took turns enjoying the lounge chair by the window. We took turns enjoying the lounge chair by the window. The scene to behold from our Central Park View Room was just spectacular.” 13
Service
91read from 1 source · Deep coverage
- “SERVICE: ★★★★★AMAZING. Really, amazing. Any request made is taken care of immediately and with ultimate care. They make your problem, their problem and you really sense that they care, perhaps even more than you do.” 19
- “Service at the Mandarin Oriental New York is the best part of the stay, and we scored it a five even on a global scale, not just for New York. From the moment we arrived we felt taken care of, and everyone was warm and helpful in a way that honestly did not feel like the city.” 4
Bed & Sleep
93read from 1 source · Deep coverage
Value
78read from 1 source · Deep coverage
- “The bathrooms are some of the best in the city. Even the least expensive standard rooms have deep soaking tubs and separate showers with rainfall showerheads.” 10
- “Rooms command some of the highest rates in the city, but when it comes to aspects we look for in a luxury hotel (room amenities, food, service, location, ambiance, perks for kids and little unexpected flourishes) they excel at every single one so you do get what you pay for.” 13
Where it is, how to reach it
80 Columbus Circle
New York City, New York
10023 USA
Details checked 2026-09-02
Where it sits
Mandarin Oriental, New York City and the 38 other hotels we cover in New York. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Trails its peers
Falls short of what $$$ usually buys
Scores 4 points below the upscale median of 92, across 286 hotels in the same bracket. In New York it sits level with the local median of 88.
Price bracket
$$$
Upscale
- This hotel
- 88
- Bracket median
- 92
- Index median
- 88
Based on 286 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 8 mentions
- 3 mentions
- 2 mentions
- 2 mentions
- 1 mention
- 1 mention
Avoid
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Value
71
Room
55
Bed & Sleep
51
Service
50
Location
45
Food
44
Bathroom
43
Noise
10
View the 119 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Room22 mentions
- “In fact, everything about this property was sky-high and while our 'maximalist', Far Eastern-inspired and decorated room - appointed in lacquer box colours - could have done more for us as compared to other lavish uptown Manhattan properties, waking to a birds-eye view of Central Park every morning was a showstopper.” 9
- “Lying in bed looking out at Central Park, and later at the park under fresh snow with the trees still white and untouched, was out of this world.” 4
- “4.5 stars - it holds itself to such a high standard and meets them but a small number of the in-room finishes are ready for refurbishment.” 1
- “The closet has hangers, an iron, and one umbrella, which they said we could add to downstairs. Storage throughout was good.” 4
- “Rooms at the Mandarin Oriental, New York are thoroughly modern and luxurious thanks to elegant Asian decor, high-tech electronics, and some of the nicest bathrooms in Manhattan.” 10
- “Room categories start with the elegant Hudson River view room and Central Park view room which offer spectacular panoramas of each iconic Manhattan landmark.” 5
- “One small wish: the curtains are manual, and it would be lovely to open them from bed with a button to reveal that view.” 4
- “The rooms feel equal parts timeless in their definition of luxury-think heaping, decadent curtains for privacy, heavy black stained wooden desks, marble bathroom floors, and rich hues-and contemporary, with modern artworks hung on the walls, shimmering structural light fixtures, and reflective metal details accenting every room.” 11
- “As for staying there, it'll feel like you're at New York's hottest luxury hotel from 25 years ago that hasn't been touched since (fittings will be loose, furniture will look well used, etc.)” 21
- “As I adjusted my eyes, staggering skyline views came into focus out the window.” 8
- “Once inside, I was struck by the size of the space. Coming in at 800 square feet, the suite is bigger than my Manhattan apartment.” 8
- “I was given a King Standard Room - spacious at over 400 square feet - with a really comfortable bed with goose down bedding and Fili d'Oro linens, a chaise lounge near the window along with a small end table, a simple dark Asian cherry-wood work desk and chest of drawers upon which sat an LCD flat-panel TV (there was another one on the bathroom wall), and even an orchid plant on the chest.” 15
- “Rooms are modern and luxurious, with Asian-inspired decor, impressive bathrooms, and massive windows.” 10
- “Decor varies slightly by room category, but overall the look is elegant and luxe with a muted color palette and layered textiles for depth.” 10
- “Our Premier Central Park View Room 4832 at the Mandarin Oriental New York looks out over Central Park, and from our corner we could also see the Hudson River, so we had views in every direction. It is very spacious by New York standards, which is one of the first things I noticed.” 4
- “From there, you can ascend to one of the 248 rooms and suites known for their impressive decor.” 18
- “Even in the most affordable room on offer-the Hudson River View Rooms, which currently start around $900-you're getting lavish views that few New Yorkers lay claim to.” 11
- “Room: 7/10. We went back and forth here. Oskar wanted an eight, I wanted it a bit lower. It could use a refurb and it is nothing super special, but it is great, and very spacious for a basic New York room.” 4
- “No coffee in room; asking for coffee and got a full size kitchen was told they could deliver a nespresso setup with 10 pods for $100.” 21
- “The couch runs along the window, and there is a table and a desk with a very comfortable chair.” 4
- “Rooms With Spectacular Central Park Views We took turns enjoying the lounge chair by the window. We took turns enjoying the lounge chair by the window. The scene to behold from our Central Park View Room was just spectacular.” 13
- “And, it was just after Christmas so festive decor was still on display, even on the check-in desk's immaculate bonsai trees. This New York City luxury hotel, conveniently located at the Southwest corner of Central Park at Columbus Circle, is fantastic for families.” 13
Food18 mentions
- “We enjoyed the property's spa and Asiate restaurant, with its floor-to-ceiling vistas of the city's skyline complemented by delicious food.” 9
- “Breakfast: 7/10. Very good à la carte, everything tasted great, and the sunrise view is incredible. It was a bit slow, and we always prefer a buffet alongside the à la carte.” 4
- “The food and beverage program is good, not destination-level, and the lobby arrival is the weakest part of the experience by a wide margin.” 12
- “The meal included a latte served in a carafe, a tall glass of orange juice and an omelet that would make Chef Gabriel from Emily in Paris weep.” 8
- “Breakfast at the MO Lounge is al a carte only and befitting a hotel of this standard. Extensive selections of eggs, waffles, pancakes and (even better for Australians) coffee that the best Melbourne and Sydney baristas would be proud of.” 1
- “In 2026 I think that should be better at a hotel of this level. Our breakfast at the Mandarin Oriental New York is à la carte, served with that same 35th-floor view, and everything we had tasted very good.” 4
- “If you've got your dinner reservations already mapped out, drop in for a cocktail or late night dessert-the pastry spread has an indisputable surprise and delight factor.” 11
- “Being surrounded by arguably the world's best dining scene, the hotel has opted for straightforward yet high-quality offerings at the MO Lounge.” 1
- “Breakfast is ample with the usual choices including fluffy buttermilk pancakes, oozy eggs Benedict and a classic full American breakfast to keep your tummy happy until lunchtime.” 5
- “It didn't matter because it was ready as promised and earlier than normal check-in when we returned. There isn't in-room coffee, but they did have it in front of the Lobby Lounge early in the morning.” 13
- “The Mandarin Oriental, New York's main restaurant, Mo Lounge serves breakfast, lunch, dinner, and weekend brunch, all accompanied by floor-to-ceiling windows and stunning views of Central Park.” 10
- “That said, it was not very gourmet. We had just done afternoon tea at Harrods over Christmas, and you could tell the difference in quality. The bread here was all quite American. Everything tasted good, but the food quality was not quite at that level.” 4
- “Executive chef Christian Pratsch uses award-winning local ingredients like melt-in-your-mouth Hudson Valley foie gras in his six-course chef's tasting menu.” 3
- “Room service Breakfast was okay, but they were extremely good to my kids (stuffed animals; great welcome amenity).” 21
- “Though there are kids menus throughout the hotel, my daughter preferred the Asian specialties. I could hardly blame her.” 13
- “Food was good (not amazing), and to be completely honest the service attitude from the doormen and house car gentlemen was downright bad.” 21
- “If you return to the hotel desperately seeking a sweet end, the Chocolate Decadence is a masterclass in a brilliantly balanced dessert.” 1
- “The MO NYC lounge is fine as a lobby bar. But the restaurants all seem to be in transition.” 21
Value7 mentions
- “Rooms command some of the highest rates in the city, but when it comes to aspects we look for in a luxury hotel (room amenities, food, service, location, ambiance, perks for kids and little unexpected flourishes) they excel at every single one so you do get what you pay for.” 13
- “On top, it adds resort fees. The value doesn't matter - its just the principle I abhor.” 21
- “There are a couple of things I did not like, so I will get them out of the way. There is a divan at the foot of the bed with stains on it, and at these prices I do not think there should be stains on the furniture.” 4
- “Value: 7/10. Expensive on paper, but you get a lot for it.” 4
- “We were debating value between a six and a seven and landed on seven, because although it is expensive, you get a lot for your money. For a room this size at this quality in New York, where value is very location dependent, you would pay this much anyway.” 4
- “The bathrooms are some of the best in the city. Even the least expensive standard rooms have deep soaking tubs and separate showers with rainfall showerheads.” 10
- “Roll away bed fee of $95 per night seems a bit tacky.” 21
Service32 mentions
- “As one of the world's top hotel groups, the MO draws attention for its 360-degree approach to welcoming visitors, which begins at the elegant sky lobby where staff great guests with a genuine smile.” 5
- “SERVICE: ★★★★★AMAZING. Really, amazing. Any request made is taken care of immediately and with ultimate care. They make your problem, their problem and you really sense that they care, perhaps even more than you do.” 19
- “Each person gets 4 savories and they were all fantastic. The bread was super soft and not cold.” 19
- “Food was good (not amazing), and to be completely honest the service attitude from the doormen and house car gentlemen was downright bad. Felt like we were inconveniencing them when we asked for a quick ride even though we were always sure to top well (they take you up to 20 blocks).” 21
- “Yes for the room views and the spa pool, yes for Forbes Five-Star service that still holds up after two decades.” 12
- “Service at the Mandarin Oriental New York is the best part of the stay, and we scored it a five even on a global scale, not just for New York. From the moment we arrived we felt taken care of, and everyone was warm and helpful in a way that honestly did not feel like the city.” 4
- “The one thing keeping it from a top score for us is that we prefer a buffet alongside the à la carte, and service was a little slow.” 4
- “The common areas are quite nice.” 21
- “Funny, my go to is the Fifth Avenue Hotel, not even a block away from the Ritz. It's new, very quiet and the service was great.” 21
- “I was pleasantly surprised to return to the room and see that the turndown service team left us with slippers and a nice spruce of the room. They even folded the nightgown I'd carelessly thrown onto the bed into a beautiful fan!” 8
- “A Central Park icon that earns its place among New York's finest, led by flawless service and breathtaking views” 4
- “The service is hit or miss. I've had amazing service and just ok service where you have to track down the server. But mostly, it's very good. I would even say the service on a not-so-busy weekday is excellent but just ok on a busy weekend.” 19
- “Once off the elevator, guests are greeted with a glass of green tea at the reception, a sleek, circular space decorated with kimonos on the walls and elaborate, avant-garde floral displays.” 10
- “Service is top-notch and the spa (with one of New York City's best pools) is worthy of a splurge.” 18
- “The overall hotel service is attentive in a no-expense-spared type of way. Whatever you want or need, they will make it happen, with care.” 11
- “Turndown service showed the attention to detail. Every cable had a Mandarin Oriental cable tie, there were cleansing cloths tucked under things, a little piece of vegan chocolate, a laundry bag under the laundry, and later they placed both our bags on luggage stands, which had not been done before.” 4
- “There's so much to do in NYC that it can feel overwhelming at times, so if you want to explore the city through a local's eye, the staff can craft a personalised itinerary and private tour guide to take you through the main highlights. So whether you want to while away the hours at a flea market in Brooklyn or soak up street life in Harlem, the concierge experts have it covered.” 5
- “Nomad ritz is one of my go tos. Updated rooms and very good service.” 21
- “Throughout our stay, every request was handled with efficiency and genuine warmth-a testament to their rigorous training and hospitality standards.” 16
- “Impeccable, world-renowned Mandarin Oriental hospitality-service is genuinely attentive and intuitive.” 16
- “The concierge team is a true asset, securing coveted reservations at top restaurants, arranging exclusive Broadway experiences, or facilitating access to Manhattan's most in-demand attractions-including priority entry to the Empire State Building's observatory.” 16
- “Check-in at the Mandarin Oriental New York was, as Oskar put it, a masterclass in service.” 4
- “The toiletries, including a large bottle of body lotion, are from Diptyque. The fragrance is elegant and distinctive, and it was nice to find the same toiletries we had at Four Seasons Astir Palace Athens.” 4
- “For less formal snacks and an excellent cocktail selection, the Bar also offers stunning views and a more casual vibe - but the service remains excellent.” 10
- “There are 5 sweets per person on the middle tray and they were ok, but not anything I would want to rush back to the Mandarin Oriental for.” 19
- “As with everywhere else in the hotel, the staff down there were extremely friendly.” 4
- “At reception, everyone was so warm that we kept asking each other whether we were really in New York.” 4
- “The service was awful for us, too. Missed housekeeping, doormen didn't help us with strollers and luggage, and more.” 21
- “A variety of sweets arrived on a plate and replaced the empty plate of eaten savories. It was nice to have a big selection, but I would have liked it a bit more if they had given two of each piece so it would be easier to share. I would have been fine with a smaller selection in this case.” 19
- “Service: 5/5. It does not feel like New York. Everyone was nice, helpful, and warm, and it held up even on a global scale.” 4
- “Granite and marble fixtures are high-end, and private water closets are a nice touch. Hairdryers, robes, slippers, and Fresh toiletries are provided.” 10
- “Mandarin Oriental is consistently one of the best hotels for customer service, no matter where you are in the world. From greeting you by name, to a welcome cup of tea or exotic fruit bowl in your room, they always go the extra mile.” 3
Bed & Sleep5 mentions
- “Night's Sleep: 7/10. This one is a shame, because across our three Mandarin experiences the bed is not our favorite. I'm fine with a slightly harder bed, but you feel every movement the other person makes, so a small shift wakes you up.” 4
- “As for the bed, it looks so soft and plush.” 4
- “Crisp white Italian linen, soft low level lighting and snuggly pillows create the perfect ambience for some much-needed rest after a busy day trawling the city sights.” 5
- “After a warm bath, slipping into the soft, king-size bed felt like a dream.” 8
- “The bedding itself is very comfortable and we sorted out the pillows, though there is no pillow menu.” 4
Bathroom9 mentions
- “The bathroom was also huge with marble walls and black stone vanity area with a soaking tub and a separate glass-enclosed shower.” 15
- “The hair dryer is an Infiniti Pro by Conair, which I rate.” 4
- “The bathroom is all marble and remarkably pristine, especially for a hotel that is not new. There is a little dirt in the corners, but the walls and surfaces look almost brand new.” 4
- “There is a little dirt in the corners, but the walls and surfaces look almost brand new. There is a lovely bathtub, plenty of storage, a vanity dental kit, though no mouthwash.” 4
- “Bathroom: 8/10. I took off two points, one for no double sink and one for no bum gun. The marble is stunning and pristine. The shower pressure is almost too much, but that is a first world problem.” 4
- “The toilet is in its own separate room, which I always appreciate.” 4
- “A marble bathroom is spacious (for NYC) and the TV inset into the mirror is a welcome novelty.” 1
- “The shower afterward had almost unbelievable water pressure on the 48th floor, so much that it could stand to be dialed back a little.” 4
- “Two things missing: there is no double sink, which I had expected, and no bum gun, which is a shame.” 4
Location19 mentions
- “To be completely honest, I would not stay here again. The best thing that the mandarin has going for it is the location.” 21
- “For when you eventually want to make your way into the city, the hotel's central location along Columbus Circle means New York City is at your doorstep.” 8
- “Location: 5/5. Our favorite location in all of New York, and one of our favorites in the world.” 4
- “The property's location is right in the thick of it all. When you descend from the lofty heights of the Mandarin Oriental New York onto Columbus Circle, you're just moments from the park and its cultural institutions.” 9
- “With a prime location, great views, and one of the best spas in the city, it's a strong contender in the category of modern classic.” 10
- “It was a whirlwind two days in New York and getting to the rest of my Chase Exclusives package perks kept me pretty busy, so I didn't get the chance to just hang out and enjoy the hotel much, but what time I did spend there was really relaxing, and the location and views made me feel like I was having a truly New York experience.” 15
- “spend there was really relaxing, and the location and views made me feel like I was having a truly New York experience.” 12
- “The best thing that the mandarin has going for it is the location.” 21
- “Columbus Circle is not the most atmospheric New York neighborhood. You get the park and Lincoln Center, but the lobby sits inside a shopping mall and you walk through Whole Foods to reach it.” 12
- “Exceptional location-steps from Central Park, Broadway, and New York's most celebrated attractions.” 16
- “Located on the very top of the Time Warner building in Midtown, the hotel borders southwest Central Park and is an easy walk to Fifth Avenue, Broadway and the Lincoln Center. It's a great location for catching a Broadway show or enjoying the buzz of Times Square.” 3
- “The hotel is in a great location, but it is far from a being a super luxurious hotel.” 21
- “Conveniently located on New York City's Columbus Circle, this hotel is steps away from Central Park, shopping the subway.” 18
- “In my opinion, it is actually the best location in the whole city.” 4
- “The hotel is in an A+ location. Corner of Central Park, so easy access to the Park and midtown and 5 subways and west side highway.” 21
- “The location and view from the suites are really the only redeemable features.” 21
- “priyarainelle • 2 taon ang nakalipas It's definitely dated. It's definitely dated. Aside from location for certain activities, I wouldn't stay at the MO again.” 21
- “Situated at the bottom of the Upper West Side, the location is prime for first-timers and repeat visitors alike.” 11
- “The Mandarin Oriental New York is in Columbus Circle, and it is our favorite location in all of New York City.” 4
View5 mentions
- “This elevated perspective on Central Park is surprisingly rare (and unheard of in 2003) but showcases the dream New York Central Park vista in all its glory.” 1
- “Mandarin Oriental NYC has always been one of my favorite afternoon tea spots. I tend to favor settings that are used exclusively for tea service, but an impressive view overlooking Central Park makes up for it.” 19
- “Turns out my view was a partial Central Park and part Hudson view, but it was still incredible and so quintessentially New York.” 15
- “Manual curtains, when button-operated ones would suit that view.” 4
- “With jaw-dropping views of the famous Manhattan skyline and Central Park, the Premier Central Park View Suite certainly lives up to its name.” 3
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- Nothing reliable said about room types.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- 11 sources carry no publication date, so we cannot tell how current they are.
Ask about Mandarin Oriental, New York City
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 15/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-02.
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Editorial
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Blogs & sites
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Video reviews
0
Podcast segments
Breadth
0
Depth
0
Freshness
76
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 21 cited sources▾
Everything quoted on this page.
- 4Mandarin Oriental New York Hotel Review - Nonstop Dannonstopdan.comReview site2026-07-30Current39 quotes used
“Lying in bed looking out at Central Park, and later at the park under fresh snow with the trees still white and untouched, was out of this world.”
Read originalnonstopdan.com - 19I Had Afternoon Tea at the Mandarin Oriental in New York ...ohhowcivilized.comReview site2025-01-30Ageing12 quotes used
“SERVICE: ★★★★★AMAZING. Really, amazing. Any request made is taken care of immediately and with ultimate care. They make your problem, their problem and you really sense that they care, perhaps even more than you do.”
Read originalohhowcivilized.com - 8I stayed at one of the most luxurious hotels in NYC ...timeout.comReview site2024-12-06Ageing6 quotes used
“For when you eventually want to make your way into the city, the hotel's central location along Columbus Circle means New York City is at your doorstep.”
Read originaltimeout.com - 21Hotel Mandarin Oriental NYC - AMA : r/FATTravelreddit.comForum thread2024-09-22Ageing23 quotes used
“To be completely honest, I would not stay here again. The best thing that the mandarin has going for it is the location.”
Read originalreddit.com - 10Mandarin Oriental, New York Reviewoyster.comReview site2024-07-04Ageing18 quotes used
“Rooms at the Mandarin Oriental, New York are thoroughly modern and luxurious thanks to elegant Asian decor, high-tech electronics, and some of the nicest bathrooms in Manhattan.”
Read originaloyster.com - 1Hotel Review: Mandarin Oriental, New Yorkinternationaltraveller.comReview site2024-04-30Ageing7 quotes used
“4.5 stars - it holds itself to such a high standard and meets them but a small number of the in-room finishes are ready for refurbishment.”
Read originalinternationaltraveller.com
Showing 6 of 21 cited · 0 read
1/4
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