Hilton Scottsdale Resort & Villas
A central Scottsdale resort offering Camelback Mountain views, quiet rooms, and multiple on-site dining spots.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Hilton Scottsdale Resort & Villas provides a central base with views of Camelback Mountain and on-site dining options ranging from a poolside bar to patio dinners. Guests praise the quiet rooms, comfortable beds, and proximity to local attractions. However, service is a persistent issue, marked by hit-and-miss housekeeping and complaints about outdated, non-refreshed rooms. 28412
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Rooms remain extremely quiet and peaceful even when events are taking place around the resort. 14
- Beds are very soft with fluffy pillows, and rooms include thoughtful touches like espresso coffee machines. 149
- The location provides convenient access to Old Town shopping and dining, alongside views of Camelback Mountain. 8912
The catch
- Some guests describe huge, beautifully decorated rooms, while others ended up in non-remodeled rooms that felt transported back to 1989. 414
- While several guests found the staff very friendly and helpful, others experienced hit-and-miss housekeeping where trash and used glasses were left behind. 414
Who it's for
- — Guests prioritizing Camelback Mountain views
- — Travelers seeking quiet, spacious standard rooms
- — Visitors heading to local golf events or Old Town
Skip it if
- — Guests expecting fully refreshed rooms without vintage decor
- — Travelers requiring consistent daily housekeeping
- — Those looking for complimentary breakfast
Seen on camera
10 moments · 2 videos · Hilton Scottsdale Resort & Villas
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“The downstairs restaurant CBRE Kitchen in cocktails has a nice outdoor patio for these awesome winter days that we have…”
youtube.com1:08“this is going to have awesome seventh floor views of Camelback Mountain as well as the rest of Oldtown”
youtube.com2:50“The elevators have cool quartz crystals back lit in here so a themed elevator I do love a themed elevator”
youtube.com3:41“small bathroom just one sink but plenty of room for toiletry so if you are sharing just know that”
youtube.com3:52“really cool tile in the shower really like the shower there and some really fun notes and touches in the room to make th…”
youtube.com3:57“and this room had a nice little corner view of Old Town not a the best view I would say just really more of the parking…”
youtube.com4:13“coffee machine espresso which is a nice touch I do like an espresso coffee machine”
youtube.com4:26“and then they do have a mini bar set up but it's nice that they have that emptied so you can put your own personal items…”
youtube.com4:31“so I would say if you are here for a bachelorette part party bachelor party this is probably going to be a more upscale…”
youtube.com5:57“and it's got a nice storage area here almost a walk-in closet in fact I call it a walk-in closet that's really nice and…”
youtube.com3:59Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
Score breakdown
How the 78/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
86- “(Bedside light won't go off and on sometimes- despite some lights being on). However, I did appreciate the bedside plug ins which were very convenient and the place to set my phone while using the toilet.” 4
- “really cool tile in the shower really like the shower there and some really fun notes and touches in the room to make this feel very local” 93:57
Location
89- “The Scottsdale Resort and Spa is very conveniently located to A LOT of touristy things to do in Arizona - Old Scottsdale (which is a very popular place to shop and eat) is about 10 minutes away, downtown Phoenix is about 30 minutes away, Sedona is about 2 hours away, and the Grand Canyon is about 3 ½ hours away.” 14
- “The people were nice, but we thought the resort and unit were mid-tier. Also in a good location.” 1
Room
79Service
84- “The service and wine were both excellent as were the cookies for dessert.” 4
- “We found the staff at the Scottsdale Resort and Spa very friendly and very helpful. From the moment we checked in, to our interactions as we got food, to whenever we had a question about trying to find the Social Boardroom - they were happy to help in any way.” 14
Bed & Sleep
81- “this is going to have awesome seventh floor views of Camelback Mountain as well as the rest of Oldtown” 92:50
- “The pillows were fluffy (you know, sometimes hotel pillows appear fluffy, but almost instantly go flat as soon as you lay down on them - that wasn't the case here) and the bed was very soft.” 14
Value
78- “so I would say if you are here for a bachelorette part party bachelor party this is probably going to be a more upscale Choice the pricing definitely reflects that” 95:57
- “Pronto is a bit of a joke for a hotel of this price. Same thing with housekeeping. Checked in and there was one coffee cup, never topped up coffee for the whole stay, so I had to call each day and ask, but did after that give us 2 cups??? Missed a day of housekeeping for no apparent reason.” 4
Where it is, how to reach it
Details checked 2026-09-04
Where it sits
Hilton Scottsdale Resort & Villas and the 12 other hotels we cover in Scottsdale. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $ usually buys
Scores 4 points below the modest median of 82, across 178 hotels in the same bracket. In Scottsdale it sits 8 points below the local median of 86.
- This hotel
- 78
- Bracket median
- 82
- Index median
- 88
Based on 178 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 73 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “The people were nice, but we thought the resort and unit were mid-tier.” 1
- “The staff are not trained enough and nobody was on the same page with anything.” 4
- “I just stayed at the Scottsdale Resort and Villas. The rooms were very nice and spacious.” 7
- “inconsistent advice from staff was a constant problem at this hotel. We found the happy hours to be good at Luna for $15 pizza and Seven for $4 beer. Cocktails were not good though.” 4
- “We are also diamond and booked with points. Our room has only been serviced one of three days. Have called for towels and waters and have waited over an hour for someone to bring those up.” 4
- “We did have housekeeping banging down our door before 9:00 a.m. (before 8 in my time zone). They repeatedly rang the doorbell like a child would do or someone with a medical emergency. By the time I dressed and came to the door they were back at their vehicle and didn't even try to enter to clean.” 4
- “One front desk employee, a woman in her 50s with blonde hair, seems competent.” 4
- “The service and wine were both excellent as were the cookies for dessert.” 4
- “Plus, it's where the teams always stay for the Fiesta Bowl so they must know something... It's not in Scottsdale, but the Wigwam is really nice. Nice hotels, great service, pools with cabanas rentals, and plenty of restaurants within walking distance.” 13
- “Room not ready until about an hour after check in... among many others in the lobby not ready. They were not ready to take on the busy period with the golf then Valentine's Day.” 4
- “inconsistent advice from staff was a constant problem at this hotel. We found the happy hours to be good at Luna for $15 pizza and Seven for $4 beer.” 4
- “Customer service felt like a secondary or tertiary concern behind the outfits that they were all wearing and whatever else they may have done to their appearance to elevate themselves above us as guests.” 4
- “The room is nice and the open spaces are cool, so there's that, but the whole service thing needs a lot of improvement.” 4
- “Housekeeping was hit and miss. Day one - a used (by us) washcloth was left in the shower. Trash and used glasses were not removed and toilet paper was not refreshed causing us to completely run out of TP on day 3.” 4
- “It's not in Scottsdale, but the Wigwam is really nice. Nice hotels, great service, pools with cabanas rentals, and plenty of restaurants within walking distance.” 13
- “The front desk staff did get me checked in but I left feeling as though I had done or said something wrong when requesting a room with a bath.” 4
- “Fortunately we had a car so the shuttle situation didn't impact us. We did have housekeeping banging down our door before 9:00 a.m. (before 8 in my time zone). They repeatedly rang the doorbell like a child would do or someone with a medical emergency.” 4
- “We also had issues with the valet parking. I texted (as instructed) and got no reply. After 20 minutes I went to the front desk to inquire if I had done something wrong and was told they were short staffed.” 4
- “The man with the turban also seems to spring into action when necessary and he remedied the situation immediately when we had been waiting for our car from valet for 20 minutes.” 4
- “The villas are an annex so you have to request transportation at least one hour in advance. AND not between 5:45 AM - 6:15 AM because that is when they do a shift change.” 4
- “We found the staff at the Scottsdale Resort and Spa very friendly and very helpful. From the moment we checked in, to our interactions as we got food, to whenever we had a question about trying to find the Social Boardroom - they were happy to help in any way.” 14
- “Part way through we're told since we paid points we don't get the $15... inconsistent advice from staff was a constant problem at this hotel.” 4
- “The Phoenix Sky Harbor International Airport is about 20 minutes away (and just in case you're wondering, this resort does not offer a shuttle to or from the airport).” 14
- “Not close to "Old Town," but a great location if you are going to the Waste Management Open.” 1
- “Scottsdale Plaza is a bit older but both are centrally located.” 13
- “The people were nice, but we thought the resort and unit were mid-tier. Also in a good location.” 1
- “The Scottsdale Resort and Spa is very conveniently located to A LOT of touristy things to do in Arizona - Old Scottsdale (which is a very popular place to shop and eat) is about 10 minutes away, downtown Phoenix is about 30 minutes away, Sedona is about 2 hours away, and the Grand Canyon is about 3 ½ hours away.” 14
- “and then they do have a mini bar set up but it's nice that they have that emptied so you can put your own personal items in there” On camera94:31
- “The room was beautifully decorated and designed with lots of thoughtful touches to be found.” 14
- “e in a non remodeled/non updated/ non refreshed room. It was very bad. I was immediately transported back to 1989 upon entry of my room (no exaggeration in this sentence).” 4
- “Upgraded my room due to a poster in the lobby talking about the villas being remodeled/updated/refreshed. They put me in a non remodeled/non updated/ non refreshed room. It was very bad. I was immediately transported back to 1989 upon entry of my room (no exaggeration in this sentence).” 4
- “We got a pair along with some wine to take back to our room after dinner and it was the perfect sweet treat! We stayed in a 1 King Bed standard room - and it was huge.” 14
- “And, despite quite a few events taking place around the resort, our room was extremely quiet and peaceful. We had two couches in our room and our TV was definitely one of the largest we've ever had in a hotel room!” 14
- “coffee machine espresso which is a nice touch I do like an espresso coffee machine” On camera94:26
- “and this room had a nice little corner view of Old Town not a the best view I would say just really more of the parking lots” On camera94:13
- “and it's got a nice storage area here almost a walk-in closet in fact I call it a walk-in closet that's really nice and a safe” On camera153:59
- “The balcony is a great place that seats four, whether to share a meal or sip on morning coffee. There's also a walk-in closet perfect for storing luggage. I really liked the closet size, which made my Suite feel less like a hotel, where luggage ends up spread around the room.” 11
- “The service and wine were both excellent as were the cookies for dessert.” 4
- “In my opinion, the most luxurious boutique hotel is The Sanctuary on McDonald Drive. It is on the side of Camelback Mountain, with an exceptional view, plus an exquisite dining room commanded by master chef, Beau McMillan.” 8
- “Guests appreciate the on-site dining and spa, and love lounging by the free-form swimming pool.” 6
- “The food was insanely fresh, obviously cooked right then and there for us, and was SO good.” 14
- “Pointe Hilton Tapatio Cliffs Resort. This one has my nomination for best restaurant at a HIlton.” 8
- “I would also love staying at Sanctuary in Paradise Valley. Elements is one of my favorite restaurants for our Anniversaries.” 8
- “Another nice feature of the Suite was the separate dining room, allowing groups to have a "sit down" meal like at home.” 11
- “The downstairs restaurant CBRE Kitchen in cocktails has a nice outdoor patio for these awesome winter days that we have it gets a little hot in the summer here” On camera91:08
- “First of all it's more of a grab and go than a restaurant. You can order made to order items too, but they aren't good. We got 2 coffee drinks, the traditional breakfast and the frittata.” 4
- “The main restaurant is called La Fogata Restaurant and it is beautiful.” 14
- “I will note that if you are staying at the Scottsdale Resort and Spa and find yourself looking for a small dessert item or sweet treat - I HIGHLY recommend getting a cookie from Barnaby's. They had these big, delicious chocolate chip cookies for just $3 a piece - they'll even warm them up for you and they're SO good!” 14
- “Luna was highly disappointing. The lemon spaghetti sauce was broken/grainy and the rest of the food was meh.” 4
- “The balcony is a great place that seats four, whether to share a meal or sip on morning coffee.” 11
- “The main restaurant is called La Fogata Restaurant and it is beautiful. We had dinner there out on the patio and the food was delicious. It was pricey, but I feel like that's to be expected at an upscale hotel restaurant.” 14
- “I forgot to mention how underwhelming Pronto was. First of all it's more of a grab and go than a restaurant. You can order made to order items too, but they aren't good.” 4
- “Out of these two, I'd have to say Scottsdale Plaza. Big property. Very spread out. Not like a hotel. Great restaurant on property and several more across the street.” 13
- “Outside of the main sit-down restaurant, there is the poolside bar called Twisted Vine - this is where we had lunch. The menu is lighter and more what you'd expect from a poolside bar (sandwiches, tacos, salads) but it was still really fresh and delicious.” 14
- “I just stayed at the Scottsdale Resort and Villas. The rooms were very nice and spacious. The food is good.” 7
- “Reply Share Circa-Survivalist • 2y ago No, no spa as it's not a "resort" style hotel unfortunately. It does however have an excellent restaurant and rooftop pool/bar/restaurant that has great food/views.” 4
- “The Scottsdale Resort and Spa does not offer a complimentary breakfast, but there are plenty of food options on property.” 14
- “I forgot to mention how underwhelming Pronto was. First of all it's more of a grab and go than a restaurant.” 4
- “Great restaurant on property and several more across the street.” 13
- “Pronto is a bit of a joke for a hotel of this price. Same thing with housekeeping. Checked in and there was one coffee cup, never topped up coffee for the whole stay, so I had to call each day and ask, but did after that give us 2 cups??? Missed a day of housekeeping for no apparent reason.” 4
- “so I would say if you are here for a bachelorette part party bachelor party this is probably going to be a more upscale Choice the pricing definitely reflects that” On camera95:57
- “Pronto is a bit of a joke for a hotel of this price.” 4
- “The Pronto food was EXTREMELY overpriced and unbelievably under flavored.” 4
- “The pillows were fluffy (you know, sometimes hotel pillows appear fluffy, but almost instantly go flat as soon as you lay down on them - that wasn't the case here) and the bed was very soft.” 14
- “this is going to have awesome seventh floor views of Camelback Mountain as well as the rest of Oldtown” On camera92:50
- “The bathroom boasted a beautifully tiled, walk-in shower, but upon closer examination, it did have some mold in the corners and corrosion on the shower heads. I know this is almost unavoidable at hotels, but still, it was slightly disappointing considering that this is a AAA Four-Diamond Resort that just went through a major renovation and upgrade.” 14
- “small bathroom just one sink but plenty of room for toiletry so if you are sharing just know that” On camera93:52
- “(Bedside light won't go off and on sometimes- despite some lights being on). However, I did appreciate the bedside plug ins which were very convenient and the place to set my phone while using the toilet.” 4
- “The shower has no shelf or soap dish for bar soap or personal toiletries (facial cleanser, razor etc).” 4
- “The counterspace in the bathroom was adequate for two people and there was a small, lighted mirror for doing makeup - but this space would get very small, very fast if say, a few girls were getting ready for a wedding in here.” 14
- “really cool tile in the shower really like the shower there and some really fun notes and touches in the room to make this feel very local” On camera93:57
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- 12 sources carry no publication date, so we cannot tell how current they are.
Ask about Hilton Scottsdale Resort & Villas
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-04.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 15 cited sources▾
Everything quoted on this page.
- 4Lots of issues to resolve with the new (less than a year old) ...reddit.comForum thread2025-02-23Recent36 quotes used
“The staff are not trained enough and nobody was on the same page with anything.”
Read originalreddit.com - 7Best stay Scottsdale, AZ : r/Hiltonreddit.comForum thread2024-10-19Ageing2 quotes used
“I just stayed at the Scottsdale Resort and Villas. The rooms were very nice and spacious.”
Read originalreddit.com - 13Scottsdale Plaza or Hilton Scottsdale Resort?reddit.comForum thread2021-04-28Ageing6 quotes used
“Plus, it's where the teams always stay for the Fiesta Bowl so they must know something... It's not in Scottsdale, but the Wigwam is really nice. Nice hotels, great service, pools with cabanas rentals, and plenty of resta…”
Read originalreddit.com - 1Scottsdale Links Resort One bedroom by Hilton Vacation Club ...tugbbs.comReview siteDate not stated4 quotes used
“The people were nice, but we thought the resort and unit were mid-tier.”
Read originaltugbbs.com - 2Hilton Scottsdale Resort & Villashotelsbyday.comReview siteDate not stated1 quote used
“Stunning views of Camelback Mountain await day guests at the day use rooms of Hilton Scottsdale Resort & Villas hotel.”
Read originalhotelsbyday.com - 3Wellness getaway and digital detox at The Scottsdale Resort ...youtube.comVideoDate not statedListened for quotes onlyRead originalyoutube.com
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