$$
Hilton Key West Resort & Marina
Waterfront resort by Mallory Square offering sunset marina views, patio dining, and easy walking access to Old Town.
Exceptional · Deep coverage · read from 0 sources · 0 traveler insights
90
RoomExpert Score
Exceptional
The verdict
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Set right on the water near Mallory Square, the hotel offers excellent marina views and convenient walking access to Old Town dining and shopping. Guests appreciate the comfortable beds and scenic outdoor breakfast patio. However, many reviewers find the property overpriced for its quality, citing dated rooms, slow Wi-Fi, and occasional maintenance problems like broken elevators. 1524523
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- The waterfront setting offers easy walking access to Old Town, Mallory Square, and nearby dining. 24523
- Guests consistently praise the marina sunset views and the waterfront patio dining experience. 1524
- Beds across the guest rooms are generally reported to be cushy and comfortable. 15235
- Reviewers widely agree that the hotel is overpriced, pointing to dated room decor and mandatory daily resort fees. 5
The catch
- While some guests enjoy corner balconies with open water views, others were assigned rooms looking out at the parking deck or a dumpster. 719
- Some visitors praise recently renovated bathrooms with roomy walk-in showers, whereas others describe small, boxy bathrooms with shower curtains and no tubs. 41311
Who it's for
- — Sunset watchers wanting waterfront marina views
- — Walkers seeking proximity to Mallory Square and Duval Street
- — Hilton Honors members redeeming points
Skip it if
- — Travelers sensitive to added resort fees
- — Anyone requiring fast in-room Wi-Fi for work or streaming
- — Guests expecting ultra-modern room interiors
Seen on camera
23 moments · 5 videos · Hilton Key West Resort & Marina
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“I loved the shuttle that brought you straight into Key West and just chillin poolside reading in the side you”
youtube.com7:36“we've enjoyed our day on the beach at the reach and i wanted to say that dude set us up with a button right here and we…”
youtube.com35:34“you can come on in and have your own private bathroom which is awesome nice huge showers and one of the best parts Oh Ke…”
youtube.com2:10“nice big king bed can see the tv's on the left side of the bed this time instead of in front but you have all this open…”
youtube.com5:13“we have a balcony with a resort view you do need to keep these pulled because it does get a little warm when the sun com…”
youtube.com6:08“There's one small bathroom in this suite. It is up toate and adequate, but it is not very large, and it also doesn't hav…”
youtube.com2:10“And this is such a great price for what it is and what you get to enjoy.”
youtube.com4:07“this is the one-bedroom Boutique Suite very sweet indeed the hotel recently completed a renovation as you can see everyt…”
youtube.com1:31“these are really nice deep deep drawers deep doors hold pods very well very deep and then i have coat rack hat rack nice…”
youtube.com8:06“and we walk into the bathroom let's put some lights on nice pretty decent-sized bathroom big shower one sink a lighted m…”
youtube.com9:16“if you walk along here this is our pathway around here with lots of pretty scenery bamboo and beautiful foliage”
youtube.com1:28“here is a really nice restaurant you can eat at there's sometimes good live music playing here there's an outdoor area o…”
youtube.com4:41“dock masters office which is also where you can get ice and they'll deliver it to your boat via a golf cart which is sup…”
youtube.com5:34“Nice little desk area to set yourself up if you're working remote.”
youtube.com9:43“And then I'll also say that the bed was so comfortable and the pillows. It was actually better than the Fontaine blue th…”
youtube.com10:06“But you're not here for the view. I got to be honest with you guys. This is a solid parking lot room.”
youtube.com10:28“This room also has a small patio area. Our particular patio had no view of anything special, but there are suites with p…”
youtube.com1:28“it's worthwhile to note that the Resort amenities aren't exactly free and there's a $20 Resort fee charged per day”
youtube.com0:59“the room has a comfortable sofa with some very nice orange and tan colored pillow clo and some pretty cool coffee tables…”
youtube.com1:53“I was a little worried by the supplied ear plugs but luckily the hotel was pretty quiet and I didn't actually need them”
youtube.com2:28“First, you encounter a large closet area. It really doesn't have a ton of usable storage space besides the space itself.…”
youtube.com1:42“we had a nice beach chair we had someone set it up for us had wait staff it was nice so when you come down and ask this…”
youtube.com34:07“So, you are going to get a three-star hotel. It is not the nicest we've ever stayed in, but for the value that it brings…”
youtube.com11:00Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
How to book
With points
Bookable with Hilton Honors points. We have not priced this property yet.
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Score breakdown
How the 90/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
94read from 1 source · Deep coverage
- “you can come on in and have your own private bathroom which is awesome nice huge showers and one of the best parts Oh Keywest shampoo conditioner and all included in every one and it smells really good bathrooms are great and modern and clean” 102:10
- “I loved the backsplash behind the sink. The modern mirror paired with the rustic rope hanger made for a unique look that fit the space perfectly.” 19
Location
87read from 1 source · Deep coverage
Room
95read from 1 source · Deep coverage
- “The check and experience was great. There was no wait at the front desk. Our rooms were ready early and one of our previously mentioned rooms was upgraded to an ocean suite with a wraparound balcony so we were super excited.” 24
- “Of course! This hotel is one of our favorites. It's hard to beat the view from that ocean suite!” 24
Service
91read from 1 source · Deep coverage
- “The staff at the Hyatt Centric went out of their way to make sure that all of our rooms were ready and to upgrade us in one of the rooms. Everyone we encountered was professional, and went out of their way to make our stay at the hotel special.” 24
- “The service at The Reach Key West was exceptional, from the thoughtful perks at check-in to the excellent excursion arranged by the concierge.” 19
Bed & Sleep
93read from 1 source · Deep coverage
Value
87read from 1 source · Deep coverage
Where it is, how to reach it
5950 Peninsular Avenue
Key West, Florida
33040 USA
Details checked 2026-09-05
Where it sits
Hilton Key West Resort & Marina and the 7 other hotels we cover in Key West. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Right in line
On par with what $$ usually buys
Scores 2 points above the mid-range median of 88, across 490 hotels in the same bracket. In Key West it sits 5 points above the local median of 85.
Price bracket
$$
Mid-range
- This hotel
- 90
- Bracket median
- 88
- Index median
- 88
Based on 490 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 8 mentions
- 1 mention
- 1 mention
- 1 mention
Avoid
- 2 mentions
- 1 mention
- 1 mention
- 1 mention
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Room
71
Value
71
Noise
70
Service
70
Bathroom
55
Bed & Sleep
54
Food
40
Location
37
View the 180 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Value26 mentions · 5 filmed
- “The Reach was super expensive the Friday and Saturday night I'd be in town, so ended up booking another hotel for those nights and staying at The Reach Sunday-Tuesday.” 2
- “But I didn't find CM as a good value for my money. Definitely not a 5 star property.” 16
- “The pending remodel is a hoax. Overpriced, terrible facility, not one elevator worked. Sand on floors of room. Never again” 21
- “so if you are ok with a motel room, and spend most day outdoors by the beach and on the hammocks outside then you might not be so disappointed. But I didn't find CM as a good value for my money.” 16
- “The only negative for this hotel is that the price point during special events or busy times is pretty high. It is definitely a luxury option.” 24
- “The negatives we experienced were the previously mentioned check-in experience and the non-points price point as well as the so not-worth-it ocean view balcony upgrade fee.” 24
- “And this is such a great price for what it is and what you get to enjoy.” On camera174:07
- “We tried were the Flagler's breakfast patio area in the morning, Canary Room for cocktails and light bites, and the Dorada cafe near the beach. The breakfast was pricey, but using the 30$ Diamond credit from Hilton it makes it a little better.” 24
- “I had a Hilton free night certificate to use along with some Hilton Honors points and considered Casa Marina a good redemption value for both my certificate and points.” 13
- “The spa, fitness room, and small pool with a hot tub make this a lovely choice for relaxing when not exploring the island. However, extra expenses -- resort fees, mandatory valet parking, and breakfast, for example -- on top of high-end rates can quickly price some out of this hotel.” 5
- “And then I'll also say that the bed was so comfortable and the pillows. It was actually better than the Fontaine blue that we stayed at. That was double the price per night. I got better sleep here.” On camera1710:06
- “Rooms are a bit dated and I find the property overpriced.” 21
- “The breakfast was pricey, but using the 30$ Diamond credit from Hilton it makes it a little better. You can't put a price on the amazing view from the patio dining area at breakfast!” 24
- “The Almond Tree Inn is an upper-middle-range boutique, offering 22 stylish rooms decorated in yellow, green, and white tropical decor. It's a great value compared to other nearby hotels, providing both free breakfast and a free happy hour.” 5
- “When i had to stay for business, i found that while their lobby was nice, once you get to your room....well...no way can this be considered a 5 star hotel charging 5 star rates offering an unacceptable room that looks slightly better than a no tell motel.” 21
- “eddieved • 1 taon ang nakalipas It was horrendous. It was horrendous. And so, so overpriced. I'm mad at myself for not listening to reviews.” 21
- “If you ask me, the benefits that come with the resort fee are slim, but unfortunately, that's not uncommon.” 19
- “it's worthwhile to note that the Resort amenities aren't exactly free and there's a $20 Resort fee charged per day” On camera30:59
- “It gave us space to relax and look out over the Great Lawn. We paid for an upgrade to a beach view balcony, but I had to squint and look through the trees to even see the beach so I felt that it was not worth paying for the upgrade (100$).” 24
- “The rooms at the Blue Marlin were much better than I thought they would be. I thought that because it was a budget hotel that they would look more like a cheap motel, but they were recently renovated and we loved them.” 24
- “A stay at this Curio Collection outpost can be pricey, but if you're a Hilton Honors member, you can accrue or cash in points by choosing to bed down here.” 22
- “Like the breakfast, we found Sun Sun Beach Bar & Grill's menu pricing to be a bit inflated, even by Key West standards. I love guacamole, but not $19 worth.” 13
- “we had a nice beach chair we had someone set it up for us had wait staff it was nice so when you come down and ask this guy and he will take you to your chair because part of the resort fee is chairs and towels very nice thank you” On camera1134:07
- “So, you are going to get a three-star hotel. It is not the nicest we've ever stayed in, but for the value that it brings, I want that to come across where this is a really expensive destination, and a lot of the accommodations are going to be really expensive.” On camera1711:00
- “The less than perfect things about this hotel have been totally changed with the amazing renovation, but the price point is still high unless you are using Hilton points.” 24
- “The room was $631 for the two nights, taxes were $92, and the kicker was a resort charge of $108! Almost every hotel has the resort charge of around $50/night added on to your room, so keep an eye on that.” 2
Location24 mentions
- “The Westin is in a convenient location near Mallory Square, within walking distance of many attractions, including trolley tours, the aquarium, and Ripley's Believe It or Not.” 15
- “The thing about being in the spot. Prime location. Walking distance to anything on Duval.” 21
- “The hotel is in an ideal spot! Right at the beginning of Duval Street and a 2 minute walk from The Southernmost Point, the hotel is a hotspot for restaurants, shops, bars, etc.” 2
- “Prime location. Walking distance to anything on Duval.” 21
- “The location and beach make up for for the oldish rooms” 21
- “We were able to walk to the other end of Duval Street and the cruise port area for sunset in about 20 minutes but we walk pretty fast. It's a great location, close enough to the action but far enough away that you still feel like you're at a private resort.” 7
- “Sure the rooms could be updated but the private beach and location more than made up for it.” 21
- “Location was great as it's an easy walk up to the stores, restaurants, etc.” 4
- “Its been over 2 years for me and the wife and we usually cruise once a year. That's a great review, thanks for sharing it. Great hotel location” 4
- “Easy walking distance to plenty of shopping and dining” 23
- “The Casa Marina location should more than make up for the pending remodel, plus you won't have to be in New Town next to the airport.” 21
- “Noisy neighborhood with cruise port and sunset celebration” 15
- “I stayed there in 2022 and it was not bad for 5 nights. The location makes up for it.” 21
- “The location of this hotel is nice because it is on the more quiet end of the Duval corridor, yet it is still close to many attractions.” 24
- “Casa Marina's location strikes the perfect balance. It's close to the action but tucked far enough away to feel like a peaceful retreat.” 13
- “Located in a calmer spot on Key West's Atlantic coast, a short walk away from Duval Street's rowdy activities” 23
- “Travelers praise the location above all else at the Margaritaville Key West Resort & Marina (formerly The Westin Key West Resort & Marina), but then again, any Mallory Square hotel is pretty well-placed.” 15
- “I found Casa Marina's location ideal. It was a quick 10-minute Uber from Key West International Airport (EYW) and minutes to bike pretty much anywhere we wanted to go.” 13
- “Casa Marina's 1,100 feet of private beach is the largest in Key West, giving the property the feel of a true tropical beachfront resort. Its location on the southern edge of the island means it's a slightly longer walk to Duval Street-but the peaceful setting more than makes up for it.” 1
- “The Blue Marlin Motel is one of the best budget-friendly hotel options in Old Town Key West. We love the renovated rooms, free breakfast, free parking, a central location near Duval Street, and a retro island vibe.” 24
- “But, it is an incredible location. The first thing we do is rent bikes. We don't rent a car. You don't need it.” 21
- “Situated next to the buzzing nightlife on Duval Street and within easy walking distance of top sights, the hotel's location is one of its key features.” 5
- “Why book? Steps from Mallory Square and a block from Duval Street...what else do you need when in Key West?” 6
- “The mid-range Coconut Mallory Resort and Marina is an affordable condominium-style property that's geared toward families with a location that -- albeit removed from the excitement of Key West -- offers direct marina access and 18 boat slips.” 5
Food19 mentions · 2 filmed
- “Also, like Casa Marina they brought out free frozen pops at different times on the beach and at the pool which was a welcome treat. We ate breakfast at the restaurant (Four Marlins) on the patio overlooking the Atlantic Ocean and it was pricey, but delicious!” 24
- “Below the coffee station was the refrigerator, which was clean and worked fine enough to hold water bottles.” 13
- “The spa is amazing. We did the private beach dinner, the food was good enough but the service and atmosphere is amazing.” 21
- “The continental buffet was $28 per person and Flagler's buffet was $42. We don't love breakfast enough to push $100 per day and didn't want to bother with a sit-down meal every morning.” 13
- “Pools and rooms are better at CM, dining and beach at the Reach.” 16
- “The Blue Marlin Motel is one of the best budget-friendly hotel options in Old Town Key West. We love the renovated rooms, free breakfast, free parking, a central location near Duval Street, and a retro island vibe.” 24
- “we've enjoyed our day on the beach at the reach and i wanted to say that dude set us up with a button right here and we push it we get food and drink delivered charge it to the room it's a pretty good day we got a great view good eats good drinks got some tunes it's been a good day you” On camera1135:34
- “The restaurants and cocktail bars at Casa Marina have also been updated and we loved the ones we tried!” 24
- “here is a really nice restaurant you can eat at there's sometimes good live music playing here there's an outdoor area or an indoor” On camera104:41
- “The Reach, Casa Marina would win. We did enjoy the amazing private beach and the quirky grounds as well as the onsite restaurant, Four Marlins.” 24
- “However, the restaurant and cafe are great! The cafe carried La Colombe coffee (both brewed and canned) which is my favorite coffee brand! The restaurant offered a variety of food and great cocktails right on the beach. They also had my favorite key lime pie :)” 2
- “Everyone we encountered was professional, and went out of their way to make our stay at the hotel special. We had breakfast at the restaurant overlooking the water on the patio which was amazing. The food was great.” 24
- “Bottom Line: Four Marlins is the only full-service restaurant at the hotel. While it was a little pricey, the food and service were great and the ocean views were excellent.” 19
- “While dinner was good, I loved breakfast at Four Marlins. In addition to gorgeous views, the food was delicious and the service was great. I tried the Cuban Torrejas (french toast) and the cheddar scallion hash browns and both dishes were excellent.” 19
- “G-Bar (poolside bar) food and drinks were good..I had the burger one day and got a big salad for lunch the following day...they did have staff roaming the pool deck on Saturday taking drink and food orders that they would deliver to you.” 4
- “The food we ordered on the beach was also really good and being able to enjoy the view was priceless!” 24
- “Great pool, good service, good restaurant, good beach and you can use the one at the reach.” 21
- “Contemporary rooms have large, comfortable beds, whirlpool tubs, and minibars, plus feature a cheerful, island-flavored design. There are two restaurants on-site, including the classy Hot Tin Roof.” 5
- “Dorada Key West, the beachfront restaurant, serves Baja-Med cuisine with a Key West twist. Don't miss the local catch rubbed in achiote marinade, served over white miso pinto beans, mango-cucumber salsita, and guajillo chili oil.” 1
Bathroom10 mentions · 3 filmed
- “The room was recently renovated, had a nice roomy walk in shower, barn doors for the bathroom, the bed was super comfy, and the TV was great.” 4
- “you can come on in and have your own private bathroom which is awesome nice huge showers and one of the best parts Oh Keywest shampoo conditioner and all included in every one and it smells really good bathrooms are great and modern and clean” On camera102:10
- “The Zenology amenities were in refillable bottles in the shower, along with soap and lotion on the counter. I loved the smell of the conditioner and body” 13
- “There's one small bathroom in this suite. It is up toate and adequate, but it is not very large, and it also doesn't have hardly any storage space.” On camera182:10
- “Room was tiny..especially bathroom was disappointing and felt like a box. No dual sinks. No tub. No robes.” 16
- “Rooms are stylish, if small, and some have showers with multiple shower heads.” 5
- “and we walk into the bathroom let's put some lights on nice pretty decent-sized bathroom big shower one sink a lighted mirror and then a small makeup mirror next to it” On camera119:16
- “The bathroom was small but overall functional. I didn't like that it had a shower curtain instead of a sliding door, or that you had to get inside the shower to be able to turn on the water. But the water was always hot enough with plenty of pressure and drained fine.” 13
- “The modern nautical vibe continued into the bathroom. It was fairly large, but there was a lot of dead space.” 19
- “I loved the backsplash behind the sink. The modern mirror paired with the rustic rope hanger made for a unique look that fit the space perfectly.” 19
Room48 mentions · 8 filmed
- “The check and experience was great. There was no wait at the front desk. Our rooms were ready early and one of our previously mentioned rooms was upgraded to an ocean suite with a wraparound balcony so we were super excited.” 24
- “I'm a sucker for a nice balcony, so that's where I went first. The good news is the balcony was large and I could actually see a bit of the ocean.” 19
- “Homey and spacious one- and two-bedroom units have flat-screen TVs, kitchenettes or kitchens, and balconies or patios. Interior decor, however, is occasionally dated and weathered.” 5
- “When i had to stay for business, i found that while their lobby was nice, once you get to your room....well...no way can this be considered a 5 star hotel charging 5 star rates offering an unacceptable room that looks slightly better than a no tell motel.” 21
- “The 36 rooms have stylish decor, modern amenities, and comfy beds, but many are tiny, dark, and have see-through showers.” 5
- “we've enjoyed our day on the beach at the reach and i wanted to say that dude set us up with a button right here and we push it we get food and drink delivered charge it to the room it's a pretty good day we got a great view good eats good drinks got some tunes it's been a good day you” On camera1135:34
- “Of course! This hotel is one of our favorites. It's hard to beat the view from that ocean suite!” 24
- “Room was tiny..especially bathroom was disappointing and felt like a box.” 16
- “My room had no balcony, and a window with street side view of a dumpster.” 16
- “There were lamps and plugs on both sides of the king-sized bed, which was very convenient. I didn't use the TV, but it was at an awkward angle if you wanted to watch it from the bed.” 19
- “One of the great things about this room was the availability of plugs and USB outlets. They were in the walls, on the bases of lamps, in the alarm clocks, and even on the side of the dresser next to the desk.” 19
- “The Wi-Fi in our room was slow at less than 10 Mbps. But we didn't notice as we used cell service to look up directions and stay connected, and we didn't need to work or stream videos.” 13
- “nice big king bed can see the tv's on the left side of the bed this time instead of in front but you have all this open room which is nice to have a space suite” On camera115:13
- “But even the balcony was not without its flaws, as there were once again issues with cleanliness, and also a strange canvas divider that didn't span the whole space to separate our balcony from the next.” 13
- “And then there's also cushy beds available in every guest room, not to mention the flat-screen TVs and iPod docking stations.” 15
- “Bottom Line: We were comfortable in our room at Casa Marina, but I expect better from a Hilton resort.” 13
- “When we got to the room, the "Resort View" was a view of the parking deck. I was not thrilled that this was the "upgrade".” 7
- “this is the one-bedroom Boutique Suite very sweet indeed the hotel recently completed a renovation as you can see everything looks nice and New Bright and white” On camera31:31
- “these are really nice deep deep drawers deep doors hold pods very well very deep and then i have coat rack hat rack nice full-length mirror and again another chest of drawers on this side still pretty deep plenty of storage in this room if you were going to be here for a while” On camera118:06
- “And we loved the corner balcony, so I didn't want to take chances on moving.” 13
- “But you're not here for the view. I got to be honest with you guys. This is a solid parking lot room.” On camera1710:28
- “The room was recently renovated, had a nice roomy walk in shower, barn doors for the bathroom, the bed was super comfy, and the TV was great.” 4
- “The room was disappointing and clearly in need of a refresh.” 13
- “Homey and spacious one- and two-bedroom units have flat-screen TVs, kitchenettes or kitchens, and balconies or patios.” 5
- “The pools seemed nice and room didn't scream out dated to me at all.” 21
- “Beautiful view, balcony etc. it was excellent” 16
- “Nice little desk area to set yourself up if you're working remote.” On camera179:43
- “Turns out my asthma and allergies were triggered by the mold on the frame of the patio door to the room i stayed in.” 21
- “The room is your typical hotel room - nothing to write home about. You do get a balcony, which is very nice! But overall, it's just an average hotel room.” 2
- “The balcony was the highlight of the room. We got a corner balcony with an extra nook and no neighbors to the right. It was always quiet and the view was fantastic.” 13
- “the room has a comfortable sofa with some very nice orange and tan colored pillow clo and some pretty cool coffee tables right here” On camera31:53
- “The room is your typical hotel room - nothing to write home about. You do get a balcony, which is very nice!” 2
- “The room was well equipped, and even had a seating area with a comfortable sofa and chairs. The beds were very comfortable.” 24
- “We were upgraded on arrival to a king ocean suite on the third floor with a wraparound balcony overlooking the beautiful Gulf of Mexico. There was also a second balcony that overlooks the pool area, but had great sunrise views.” 24
- “Room was tiny..especially bathroom was disappointing and felt like a box. No dual sinks. No tub. No robes.” 16
- “I thought that because it was a budget hotel that they would look more like a cheap motel, but they were recently renovated and we loved them. There was a little seating area, fridge and microwave, and nice decor. We had a room with 2 queen beds and they were comfortable.” 24
- “Grounds were gorgeous and pools were very nice. We had an ocean view room with balcony and it's hard to complain when you wake up to the beach 🥰” 21
- “The bad news is that it also looked out onto a parking lot. Calling this room a "resort view" is a stretch in my opinion. Since we were just there for 1 night, I didn't let it bother me, but if we were planning to stay here for our whole vacation, I'd be pretty annoyed.” 19
- “Walls are somewhat thin, and Wi-Fi strength varies at this no-frills -- but not bare-bones -- property that offers a simple and pretty bed-and-breakfast near the best sights in town.” 5
- “While we were pleased with the amenities and service at Casa Marina, the room, while upgraded, left a lot to be desired.” 13
- “I called and they ended up moving us to a King Suite that had a great view of the Ocean and a huge balcony.” 7
- “First, you encounter a large closet area. It really doesn't have a ton of usable storage space besides the space itself. It turned out to be a good place to keep our million suitcases and hang up our wet swimsuits along the hanging bar, but there aren't a ton of hangers and there's no shelving or other storage space.” On camera181:42
- “I was in room 703, was right over the yachts parked next to the G-Bar and had a great view.” 4
- “The rooms and suites epitomize coastal elegance with soft colors, patterned carpets, and chic furnishings, but it's the fun you'll have outside the room that you'll remember.” 6
- “The nightstand with a huge chip in the veneer was the worst of the furniture in the room that clearly needed an upgrade. Others had scuffed or otherwise worn surfaces, and almost everything needed a good wipe-down before I was comfortable.” 13
- “I'm not much for in-room coffee, but the coffee station fell short of expectations. The room was advertised with in-room Nespresso machines, but that was not the case. Instead, we got a basic Keurig-style machine that easily overflowed.” 13
- “The balcony was the highlight of the room. We got a corner balcony with an extra nook and no neighbors to the right.” 13
- “In our room 330, I found mold on the balcony curtains, a chair, and the bathroom light fixture and wiped down a few obviously uncleaned surfaces before we settled in.” 13
Service48 mentions · 1 filmed
- “When we arrived in our Uber, we were greeted by a valet who cheerfully mentioned he'd store our luggage if our room wasn't ready yet.” 13
- “The staff at Barefoot Billy's were especially friendly. Our room was on the same side as the rental location and we often used the gate here to get in and out of the property. Each time we passed by, we were greeted by staff who asked about our day and offered advice.” 13
- “And the staff there and at the Reach are very friendly and helpful.” 21
- “Nice service, great accommodations, and the views are incredible on the beach.” 7
- “Over the years, the service became less and less. Last February you couldn't get towels half the time you were at the beach.” 21
- “It's not hard to guess why: the property isn't what it once was. It isn't aging as gracefully as it could be, service (while friendly and accommodating) was stretched thin, room cleanliness was lacking, and the interiors needed a significant upgrade.” 13
- “The staff were very friendly and nice, and overall I had a great stay here :)” 2
- “The check-in experience at Casa Marina was great. Patrick at the front desk took care of us and is very helpful.” 24
- “Service is good. Efficient. Casual.” 8
- “Its 150 rooms are spacious, modern and clean, with generic high-end furnishings and comfortable beds outfitted in crisp linens.” 23
- “The staff at Casa Marina are amazing. We have had no problems with any staff. They always go out of their way to help and make sure things are perfect.” 24
- “Both were poorly rated for Waldorf properties, and I could see why they removed them from that brand as well, but I still liked them both! They are nice hotels in a good spot for Key West, especially if you're going for activities on Duval.” 12
- “The service at The Reach Key West was exceptional, from the thoughtful perks at check-in to the excellent excursion arranged by the concierge.” 19
- “walking to my room through West Wing hallway felt like I'm in a motel. Dirty stained carpets, rusted front doors, housekeeping carts left everywhere overnight.” 16
- “Staff was friendly and helpful, room was clean, a few spring breakers here or there but they were all well behaved for the most part.” 4
- “dock masters office which is also where you can get ice and they'll deliver it to your boat via a golf cart which is super nice” On camera105:34
- “Everyone was super nice and accommodating and did not make me feel like I was asking for anything crazy.” 7
- “The seaweed has been not great here during all of the times we have visited so it is not easy to snorkel from the beach. However, the chairs and bar service are great if you just want to lounge on the beach and enjoy the view.” 24
- “The staff that we encountered was limited to the front desk, but she was efficient and friendly” 24
- “Idk i thought the service sucked overall” 12
- “Over the years, the service became less and less. Last February you couldn't get towels half the time you were at the beach. The rooms a little more run down.” 21
- “Had to beg repeatedly for any type of housekeeping services, the elevators were broken, the halls in the residential areas were always filthy and cluttered.” 12
- “Great pool, good service, good restaurant, good beach and you can use the one at the reach.” 21
- “Our check-in experience was also not the greatest at The Reach Resort. Our room was not ready until after check-in time and they were just not the friendliest at the front desk.” 24
- “At check-in, I was delighted to find out that not only was our room ready hours early but we'd been upgraded to an ocean view room thanks to my Hilton Honors Gold elite status.” 13
- “While we were pleased with the amenities and service at Casa Marina, the room, while upgraded, left a lot to be desired.” 13
- “Expect top-tier service, with beach and pool concierges ensuring you're never far from a fresh towel or a cold drink.” 1
- “The grounds, the rooms, and the staff here make Hyatt centric a great place to stay if we have Hyatt points to use (or the budget). It is also near Mallory Square in right in the middle of everything!” 24
- “Bellman just pointed me to where my room was, clearly not interested in helping me carrying the luggage up the stairs.” 16
- “The resort's friendly and attentive staff are also what helped make guest's Key West experience at this resort a pleasurable one, though some did cite housekeeping issues.” 15
- “Housekeeping seemed overwhelmed, and I also had to wipe down a few surfaces that hadn't been properly cleaned.” 13
- “Casa Marina Key West, Curio Collection by Hilton is overdue for an update, and housekeeping seems stretched thin, but there's a lot to love about this old dame.” 13
- “Every interaction we had with Casa Marina staff was positive, and we experienced friendly, helpful service that fulfilled every request. I usually find Hilton service to be a little cold, but that was not the case at Casa Marina.” 13
- “Housekeeping was in the room every day, like clockwork.” 12
- “The staff at the Hyatt Centric went out of their way to make sure that all of our rooms were ready and to upgrade us in one of the rooms. Everyone we encountered was professional, and went out of their way to make our stay at the hotel special.” 24
- “It had more shaded loungers and was about the same size as the family pool. We hit a snag with towel service at the pool, as there were no attendants at either station when we needed towels. Rather than hunt down staff, we just self-served.” 13
- “Housekeeping was in the room every day, like clockwork. We didn't need the front desk after check in, and didn't use elevators since they were so tiny and we were a short walk from the main stairs.” 12
- “I found this historic hotel to be charming and beautiful with a location that can't be beaten, and it will be on my short list when we return to Key West - especially if it's after room renovations and additions to the housekeeping staff.” 13
- “So, we visited the concierge in the hotel's lobby to see if we could find something fun to do the next day. The woman we talked to was very helpful and booked us a kayak trip that included transportation.” 19
- “The grounds, the rooms, and the staff here make Hyatt centric a great place to stay if we have Hyatt points to use (or the budget).” 24
- “I was just at CM and had the exact opposite experience. Excellent service, they upgraded me when I mentioned it was a birthday weekend.” 16
- “The floor was dirty, furniture was worn and walls and sheets had stains and looked like it was poorly cleaned.” 21
- “Seksyon ng mga Comment NMUWildcat • 2 taon ang nakalipas We have had a great experience at the Reach as well. We have had a great experience at the Reach as well. I tend to save up my Hilton points and make it a week's stay. Always a great time. Great staff.” 7
- “Service was excellent throughout (shout to Dewa at the front desk and Vince at the front door,) the cafe was great for quick coffee and pastries in the morning, and one family pool + one adult pool was a nice touch as well.” 12
- “Again, slightly outdated but not dirty or questionable in any way.” 21
- “I rented a golf cart through my other hotel and wished I had kept it through this hotel reservation. The Reach offers free golf cart valet, which is a great offer!” 2
- “Overall, the service I received at The Reach Key West was outstanding. From the proactive drink coupons and resort credit at check-in to the great excursion the concierge booked for us, I was impressed.” 19
- “The front desk was super crowded literally constantly and getting any help via there or the concierge felt near impossible.” 12
Noise2 mentions · 1 filmed
- “I was a little worried by the supplied ear plugs but luckily the hotel was pretty quiet and I didn't actually need them” On camera32:28
- “Duval Street is quite a walk, CM is isolated in a remote part of the island away from all other attractions ( Truman house, Mallory square, Fort Zachary etc) being far off.” 16
Bed & Sleep3 mentions
- “I didn't find the bed super comfortable, but since this was a 1-night stay, it wasn't a big problem.” 19
- “The metal bed frame was awkward, jutting out below the bed skirt, so we had to take care not to hit our toes on it as we walked by. It was noisy getting on the bed - not squeaky noisy, but a more disturbing clunky noisy.” 13
- “Bottom Line: While the clunky bed frame made me a little nervous, it was clean and comfortable and we slept perfectly fine.” 13
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- 16 sources carry no publication date, so we cannot tell how current they are.
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How much we read
Deep coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-09-05.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
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Everything quoted on this page.
- 12Casa Marina Key West - Review : r/Hiltonreddit.comForum thread2026-08-26Current10 quotes used
“The two rooms we stayed in were fully updated (TVs, fixtures, bathrooms, etc.)”
Read originalreddit.com - 16Key west hotel : r/Hiltonreddit.comForum thread2025-03-03Recent16 quotes used
“But I didn't find CM as a good value for my money. Definitely not a 5 star property.”
Read originalreddit.com - 7The Reach Key West on Free Nights Review : r/Hiltonreddit.comForum thread2025-02-03Ageing6 quotes used
“We were able to walk to the other end of Duval Street and the cruise port area for sunset in about 20 minutes but we walk pretty fast. It's a great location, close enough to the action but far enough away that you still…”
Read originalreddit.com - 23The Reach Key West, Curio Collection by Hiltonoyster.comReview site2024-08-18Ageing6 quotes used
“Excellent steakhouse with lovely bar area”
Read originaloyster.com - 24Key West Hotel Review and Comparison in Old Towntravelmakesmehappy.comReview site2024-01-20Ageing37 quotes used
“Also, like Casa Marina they brought out free frozen pops at different times on the beach and at the pool which was a welcome treat. We ate breakfast at the restaurant (Four Marlins) on the patio overlooking the Atlantic…”
Read originaltravelmakesmehappy.com - 2The Reach Resort Key West Reviewblondevoyage901.comReview site2023-12-05Ageing8 quotes used
“The Reach was super expensive the Friday and Saturday night I'd be in town, so ended up booking another hotel for those nights and staying at The Reach Sunday-Tuesday.”
Read originalblondevoyage901.com
Showing 6 of 24 cited · 0 read
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