Best Western Hartford Hotel & Suites
A budget Hartford hotel offering complimentary breakfast but plagued by maintenance and housekeeping issues.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Best Western Hartford Hotel & Suites offers a budget-friendly base near downtown Hartford with complimentary breakfast and free wifi. However, severe cleanliness and maintenance problems, including dirty room furnishings and broken toilets, are widely cited by guests. Visitors also regularly report poor customer service, long check-in delays, and a lack of daily housekeeping during extended stays. 19
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Reviewers consistently report severe lapses in housekeeping and maintenance, noting rooms left without clean towels or linens for days. 2
- Multiple guests recount long waits to check in and unhelpful front desk management when issues arise. drawn from the full read
- Plumbing and fixture failures, including toilets that do not flush, are recurring complaints. 2
The catch
- While some guests appreciate the free breakfast buffet, others criticize the morning meal as unsavory and poorly stocked. drawn from the full read
- Reviews disagree on sleep quality, with some praising plush bedding and others reporting hard beds and noise from doors slamming through the night. 2
Who it's for
- — Budget travelers seeking complimentary breakfast and wifi
- — Short stays requiring close proximity to downtown Hartford
Skip it if
- — Light sleepers sensitive to slamming doors and noisy air conditioners
- — Guests expecting attentive front desk service and daily housekeeping
- — Travelers requiring immaculate room cleanliness
Booking direct costs no more here and keeps Best Western Rewards points, elite nights and eligible benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 76/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Location
79- “Overlooking the Connecticut River, the Hartford Marriott Downtown is an upscale, contemporary hotel with an excellent location.” 9
- “Located just 10 minutes from downtown Hartford, the Avon Old Farms Hotel features beautiful gardens and flowerbeds, a garden gazebo with incredible views and a wooden bridge that crosses a tranquil stream.” 9
Room
81Service
82Bed & Sleep
83- “Upon inspection there was animal feces underneath the couch mattress!” 2
Where it is, how to reach it
Details checked 2026-08-29
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $ usually buys
Scores 10 points below the modest median of 86, across 247 hotels in the same bracket.
- This hotel
- 76
- Bracket median
- 86
- Index median
- 90
Based on 247 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Nothing is yet praised often enough to recommend.
- 1 mention
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 51 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “The staff knew what happened and had seen the footage right in their lobby. But they proceeded to charge us for the room and didn't even offer a glass of water, even though it was obvious we were all traumatised.” 2
- “Unacceptable customer service and even worse safety standards.” 2
- “The carpets and windows looked like they had never been cleaned.” 2
- “We reserved rooms for a wedding and some of the guest came in on a Wednesday and left on a Saturday. Their rooms were never serviced in any way no clean linens, towels, nothing.” 2
- “The customer service doesnt not solve anything. It is wasted time.” 2
- “I stayed at the BEST WESTERN PLUS MERIDIAN HOTEL NAIROBI KENYA, in May 2026, cannot praise the Hotel and staff enough for a Wonderful time there, even though i was there for only 6 Days.” 2
- “I brought this to the manager Tim and his assistant Gladys. They did not care and Tim tried to avoid me. Fraudulent and careless behaviour.” 2
- “To top it all off they wanted to give one group of ours that checked in a room that was dirty!! They hadn't even cleaned from the previous people.” 2
- “Called the manager. Instead of offering a clean hotel room or refund he is fighting us to this day.” 2
- “The staff provided a floor mat, which was coved in hair!” 2
- “Customers service sucks !! We waited six hours to get a room and absolutely no one cared.” 2
- “Agree that Delmar is nice but WH is very much a downtown andifyou don't want that I would suggest going to Simsbury. Simsbury inn, 1820, etc. The hotels are fine but the location is the New England feel ur looking for.” 10
- “Hotel amenities include complimentary hot breakfast, free wifi, free parking, an indoor pool, fitness center, business center and meeting rooms. Its convenient location puts you a short walk from the Connecticut Convention Center and a short drive from the Mark Twain House and Connecticut Science Center.” 9
- “Convenient central location, less than half-hour away from the Bradley Int'l Airport and downtown Hartford” 9
- “The Residence Inn by Marriott Hartford Downtown is a conveniently located all-suite hotel within minutes of Hartford's popular attractions.” 9
- “Overlooking the Connecticut River, the Hartford Marriott Downtown is an upscale, contemporary hotel with an excellent location.” 9
- “Conveniently located in the heart of downtown Hartford, the Candlewood Suites Hartford Downtown is a new, informal all-suite hotel.” 9
- “Not only is this high-rise hotel connected to the XL Center arena by Skywalk, but it is also conveniently located in the heart of downtown Hartford, putting you just minutes away from the most popular attractions.” 9
- “Convenient location, 12 miles from Bradley Int'l Airport and walking distance to downtown Hartford” 9
- “Some suites offer two levels with living areas. Its convenient downtown location makes it easy to get around by public transportation.” 9
- “The Sheraton Hartford South in Rocky Hill is a great choice for location and value.” 10
- “With newly upgraded rooms, complimentary wifi and a great location near the Children's Museum, it is an ideal choice for both business travelers, individual travelers and families.” 9
- “Located just 10 minutes from downtown Hartford, the Avon Old Farms Hotel features beautiful gardens and flowerbeds, a garden gazebo with incredible views and a wooden bridge that crosses a tranquil stream.” 9
- “Located in an upscale business park, the Holiday Inn Hartford is one of the best hotels in Hartford CT for business travelers. Its convenient location puts you walking distance from downtown and less than a mile away from the Connecticut Convention Center.” 9
- “I like the 1820 House in Simsbury. It's right downtown so you can walk a bunch of places in town.” 10
- “The breakfast bar was horrible and appeared to be used by the hotel staff/family more than any guests.” 2
- “Amenities include a seasonal outdoor pool, 24-hour fitness center, local shuttle service and an elegant restaurant overlooking the stream.” 9
- “Guests at the Best Western Hotel & Suites receive complimentary wifi, shuttles to downtown and a full breakfast buffet. It's perfect for out-of-town guests, business travelers and anyone who loves a full breakfast buffet. Yum.” 1
- “I like the 1820 House in Simsbury. It's right downtown so you can walk a bunch of places in town. The restaurant there is pretty solid as well.” 10
- “I would not have taken the time to write a review of the small, dark room and unsavory breakfast, had it not been for another instance involving the owner, Jon Warren.” 2
- “The floor in the dining area was lifting and damaged.” 2
- “Unfortunately, that room was also unacceptable. It was not large enough to accommodate four members of my family. The room had one bed!” 2
- “We were greeted with a filthy room with human hair in the bed, flying and nesting bugs and stained sheets, floor, furniture.” 2
- “Air-conditioning did not work on a very hot night so finally it 2 AM switched to another room where the air-conditioning worked but it clanked all night so my son and I got no sleep at all.” 2
- “Back in your cozy room you'll find a minifridge and flat-screen TV.” 9
- “The floor in the rooms were so gross and dirty kids had to play on the bed after bath cause u would have to wash mud of their feet before bed again..” 2
- “The room and common areas were hot and stuffy.” 2
- “I would not have taken the time to write a review of the small, dark room and unsavory breakfast, had it not been for another instance involving the owner, Jon Warren.” 2
- “The two-bedroom suites are super elegant, offering a four-poster bed.” 9
- “Back in your cozy room, you'll find upgraded linens and bath amenities, free wifi and a flat-screen TV.” 9
- “The cleanliness was unacceptable. There was hair all over the bathroom floor when we arrived, and the room overall felt dirty and poorly maintained.” 2
- “The stylish and modern bedrooms feature a large flat screen Smart TV, minifridges and Keurig coffee maker.” 9
- “Guest rooms feature plush, comfy bedding, free wifi, a mini-fridge, microwave and Keurig coffeemaker.” 9
- “When I checked in there was no elevator so I had to drag my luggage to the second floor.” 2
- “Worst hotel we have ever stayed at in Mount pleasant Iowa the beds were super hard AC did not work made noise all night long I do not recommend this place whatsoever” 2
- “Room 317 was incredibly noisy, with doors slamming throughout the night, making it difficult to get any sleep.” 2
- “The toilet in the room didn't flush.” 2
- “Upon inspection there was animal feces underneath the couch mattress!” 2
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- 6 sources carry no publication date, so we cannot tell how current they are.
Ask about Best Western Hartford Hotel & Suites
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-08-29.
Watch this hotel
We keep reading Best Western Hartford Hotel & Suites. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
3 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 12 cited sources▾
Everything quoted on this page.
- 8Best Western Hartford Hotel & Suiteshotelplanner.comReview site2026-06-02CurrentRead originalhotelplanner.com
- 2Best Western Hotels & Resorts Reviewstrustpilot.comReview site2026-04-13Current31 quotes used
“The staff knew what happened and had seen the footage right in their lobby. But they proceeded to charge us for the room and didn't even offer a glass of water, even though it was obvious we were all traumatised.”
Read originaltrustpilot.com - 11Bad experience at Best Western : r/portaransasreddit.comForum thread2025-07-02Recent2 quotes used
“Reasonable price, free (and good ) breakfast and they have a swimming pool for the kids.”
Read originalreddit.com - 10Favorite hotel in greater Hartford area?reddit.comForum thread2024-10-25Ageing6 quotes used
“Agree that Delmar is nice but WH is very much a downtown andifyou don't want that I would suggest going to Simsbury. Simsbury inn, 1820, etc. The hotels are fine but the location is the New England feel ur looking for.”
Read originalreddit.com - 9Best Hotels in Hartford CT for Business, Play and Relaxationshebuystravel.comReview site2023-02-14Ageing18 quotes used
“Hotel amenities include complimentary hot breakfast, free wifi, free parking, an indoor pool, fitness center, business center and meeting rooms. Its convenient location puts you a short walk from the Connecticut Conventi…”
Read originalshebuystravel.com - 1Best Western Hartford Hotel & Suiteshartford.comReview site2015-12-13Ageing1 quote used
“Guests at the Best Western Hotel & Suites receive complimentary wifi, shuttles to downtown and a full breakfast buffet. It's perfect for out-of-town guests, business travelers and anyone who loves a full breakfast buffet…”
Read originalhartford.com
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