The Westin Pasadena
A central Pasadena base near the Civic Center with spacious rooms but persistent bathroom maintenance issues.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
The Westin Pasadena provides spacious rooms with signature Heavenly beds right in the heart of the Civic Center district. Guests enjoy the convenient location near local dining along with a heated outdoor pool offering city views. However, maintenance problems frequently detract from the stay, ranging from dirty windows and peeling wallpaper to broken lights and bathroom flooding. 5397
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Guests consistently appreciate the hotel's central location within walking distance of local dining and connected by pedestrian skywalks. 7
- Bedrooms are praised for generous space, mini-fridges, and comfortable Westin Heavenly beds. 9510
- Visitors frequently report bathroom maintenance flaws, including low shower water pressure and curtains that allow water to flood the floor. 3
The catch
- On-site dining divides guests, with some praising the high-quality breakfast spread while dinner patrons complain about tough steaks and stale chips. 8
- Staff service draws mixed feedback, ranging from highly attentive individual servers to indifferent service and long delays for missing hair dryers. drawn from the full read
Who it's for
- — Walkable exploring around the Civic Center
- — Guests prioritizing spacious bedrooms with Heavenly beds
- — Visitors looking for a heated outdoor pool with city views
Skip it if
- — You demand flawless bathroom fixtures and strong water pressure
- — Consistent on-site restaurant dining is essential
- — Spotless windows for clear city views are a priority
Seen on camera
15 moments · 1 video · The Westin Pasadena
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“here is the bathroom spacious in a way they have white the amenities body wash shampoo and conditioner”
youtube.com1:38“they didn't have hair dryer and asked us oh you can wait until tomorrow 6:00 a.m. so there's suggesting we wait until 6:…”
youtube.com2:44“oh the shower pressure is relatively low not terrible one to5 maybe it's going to be three I guess five is like a really…”
youtube.com3:23“hey it is a nice view very nice this is the towers that we are staying right now and we are letting Forest go his bathro…”
youtube.com8:46“the cafe had a pretty good salad selection definitely more than I expected”
youtube.com10:32“I ordered salad Cesar salad at the room service and it was not good very dry it has permisan cheese but preut or some ki…”
youtube.com10:38“however as you can see in the video all the windows were dirty which was a shame because the dirt interfere with taking…”
youtube.com11:37“I like the water fixture of this hotel it's kind of beautiful”
youtube.com12:03“the elevator emitted a strong smell of smoke and the spilled coffee with artificial syrup was a common site”
youtube.com12:24“I will say the location is really good okay it's it's really nicely connected to like with these skywalks here like thes…”
youtube.com13:10“the housekeepers the little ladies with the carts were really nice really nice every time I talk to them”
youtube.com13:38“every time I got like a room service guy was just kind of grumpy looking or just the service wasn't what I would expect…”
youtube.com13:43“it's just kind of a bad layout and design in my opinion little confusing once you first get there with all the floors no…”
youtube.com14:03“wouldn't stay here again it just it always smells like weed and smoke and alcohol and it's just not nice”
youtube.com14:29“I hated the beds oh it SL slide around they're not in a frame or anything it just like slides around on the top so if yo…”
youtube.com14:35Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Paying $10 more direct is likely worthwhile if you value Marriott Bonvoy points, status credit, or on-property benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 78/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
85- “here is the bathroom spacious in a way they have white the amenities body wash shampoo and conditioner” 71:38
- “oh the shower pressure is relatively low not terrible one to5 maybe it's going to be three I guess five is like a really nice good pressure shower one is like a little twiinkle do you agree three maybe yeah three three middle middle very average yeah average this not average I feel like so below the aage” 73:23
Location
90Room
81Service
82Bed & Sleep
86- “I hated the beds oh it SL slide around they're not in a frame or anything it just like slides around on the top so if you move at all in your sleep if you're trying to watch TV and you're leaning against the baseboard you just slide out literally the whole mattress it's so annoying it's terrible” 714:35
Value
77- “Rates are competitive for what is a typically pricey area, but the stylish and upscale DusitD2 Hotel Constance Pasadena is a more affordable alternative.” 10
Where it is, how to reach it
Details checked 2026-08-30
Where it sits
The Westin Pasadena and the 1 other hotel we cover in Pasadena. Hover a marker for the hotel; click to open it.
What’s nearby
Landmarks and transport around The Westin Pasadena. Distances are straight-line, so walking times are approximate.
- USC Pacific Asia Museum — 4 min walk · 0.3 km
- Memorial Park — 7 min walk · 0.5 km
- Pasadena Memorial Park — 7 min walk · 0.6 km
- Pasadena Convention Center — 8 min walk · 0.7 km
- Villa Park — 9 min walk · 0.7 km
- Lake — 11 min walk · 0.9 km
- Burbank Glendale Pasadena AirportBUR — 20 min drive · 20 km
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $$ usually buys
Scores 10 points below the mid-range median of 88, across 564 hotels in the same bracket.
- This hotel
- 78
- Bracket median
- 88
- Index median
- 90
Based on 564 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 2 mentions
- 1 mention
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 42 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Still, guests of this Westin hotel had little to no problem witht the location, particularly when you factor the slight discount you'll get by staying away from the thick of it all.” 6
- “Unfortunate for such a beautiful location.” 3
- “Westin Heavenly beds anchor spacious, clean rooms in this historic neighborhood.” 9
- “The Westin Pasadena is conveniently located just steps away from the Pasadena Museum of California Art, offering a refined atmosphere ideal for exploring California's charm.” 2
- “the housekeepers the little ladies with the carts were really nice really nice every time I talk to them” On camera713:38
- “Horrible experience. We don't recommend. Service was the worst.” 4
- “They set up a table for 12 for us with 10 minutes notice and did an outstanding job. Great food, service and atmosphere!” 4
- “Fabulous service, excellent food, and comfortable environment.” 4
- “I like the water fixture of this hotel it's kind of beautiful” On camera712:03
- “every time I got like a room service guy was just kind of grumpy looking or just the service wasn't what I would expect from a fourstar hotel” On camera713:43
- “Whether you want to grab a quiet drink by yourself to unwind or you're looking for a lively spot to toast to a great day with friends, the service is so attentive and warm that you'll feel right at home immediately.” 8
- “wouldn't stay here again it just it always smells like weed and smoke and alcohol and it's just not nice” On camera714:29
- “The chips brought to the table were stale. We had 2 servers. One was friendly and was making an effort, the other was not trying at all.” 4
- “Beautiful place love staying here, unfortunately today had a housekeeper pounding at the door at 840am when check out is noon.” 3
- “I will say the location is really good okay it's it's really nicely connected to like with these skywalks here like these little Bridges I think kind of avoid the the chaos of the streets with those which is really nice it's also really easy to commute to my work” On camera713:10
- “The Westin Pasadena offers exceptional service, Heavenly Beds® and upscale amenities in the heart of the Civic Center district.” 5
- “Great service. Valet was quick and attentive.” 3
- “Great food and atmosphere Best part was the service ! Norman was so attentive and went over and above for me !!” 4
- “This Westin has all the amenities one would expect at a large, upscale urban business hotel, including a free area shuttle service to Old Town and the Pasadena Convention Center (though note that during large conferences the wait times for the shuttle can drag on).” 10
- “I ordered salad Cesar salad at the room service and it was not good very dry it has permisan cheese but preut or some kind of edge over the permisan B dry so it was not tasty” On camera710:38
- “The restaurant staff was lovely but because of limited staff there was only one chef the menu was” 4
- “Had the ribs and my wife had the steak and it was tough. It took more than hour to get our appetizers of the calamari.” 4
- “Dined on November 29, 2024 JS JulieS Gold Los Angeles25 reviews Dined on September 30, 2024 Overall 3 Food 2 Service 3 Ambience 5 We had a large group and no one was pleased with their food. We had a large group and no one was pleased with their food. Everyone said "it's okay".” 4
- “Food that was presented nicely but tasted like leftovers from 2 days ago.” 4
- “Good place in the heart of Pasadena where you can find the best food” 4
- “Food was extremely disappointing, I could see the "Chef" constatly being upset over tickets and FOH staff were frantically trying to fix it.” 4
- “Great food, service and atmosphere!” 4
- “As far as dining goes, there is California cuisine at Ventanas Restaurant, but some note that there were a few glitches with the service.” 6
- “And of course, we have to mention the breakfast. There is nothing like starting your morning with a delicious, high-quality spread to get your energy up for a day of sightseeing.” 8
- “The stylish Ventanas Restaurant & Bar offers indoor and outdoor seating featuring a firepit for an evening gathering spot.” 5
- “Fabulous service, excellent food, and comfortable environment.” 4
- “Palm Suite upgrade on the 5th floor had some peeling wallpaper in the bathroom but the room itself was exceptional.” 9
- “That said, some of the wood furniture is showing signs of wear, a situation that should be remedied when the hotel undertakes its scheduled renovation in 2017.” 10
- “Room maintenance is not up to par for even Fairfield Inn. The light by the headboard is broken, the shower curtain covers only half the tub and the floor would flood every time after I took a shower.” 3
- “it's just kind of a bad layout and design in my opinion little confusing once you first get there with all the floors not everything connects very well” On camera714:03
- “so there's suggesting we wait until 6:00 a.m. also this hotel smells like at least this room smells like smoke somebody smoke cigarettes stayed here or somebody related to smoke clean this room or change lemons or something” 7
- “the elevator emitted a strong smell of smoke and the spilled coffee with artificial syrup was a common site” On camera712:24
- “they didn't have hair dryer and asked us oh you can wait until tomorrow 6:00 a.m. so there's suggesting we wait until 6:00 a.m. tomorrow so Sebastian was very adant to bring hair dryer now cuz I was shivering with a cold wet hair very is sweet of him” On camera72:44
- “here is the bathroom spacious in a way they have white the amenities body wash shampoo and conditioner” On camera71:38
- “oh the shower pressure is relatively low not terrible one to5 maybe it's going to be three I guess five is like a really nice good pressure shower one is like a little twiinkle do you agree three maybe yeah three three middle middle very average yeah average this not average I feel like so below the aage” On camera73:23
- “Rates are competitive for what is a typically pricey area, but the stylish and upscale DusitD2 Hotel Constance Pasadena is a more affordable alternative.” 10
- “I hated the beds oh it SL slide around they're not in a frame or anything it just like slides around on the top so if you move at all in your sleep if you're trying to watch TV and you're leaning against the baseboard you just slide out literally the whole mattress it's so annoying it's terrible” On camera714:35
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- 10 sources carry no publication date, so we cannot tell how current they are.
Ask about The Westin Pasadena
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 20/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-08-30.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
4 of 5 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 11 cited sources▾
Everything quoted on this page.
- 10The Westin Pasadena Reviewoyster.comReview site2024-08-10Ageing7 quotes used
“Rooms are clean and spacious, with mini-fridges and coffeemakers, but bathrooms are small and drab.”
Read originaloyster.com - 1Westin Pasadena #Marriott #AmbassadorElite #Pasadena ...youtube.comVideoDate not statedListened for quotes onlyRead originalyoutube.com
- 2The Westin Pasadenadayuse.comReview siteDate not stated1 quote used
“The Westin Pasadena is conveniently located just steps away from the Pasadena Museum of California Art, offering a refined atmosphere ideal for exploring California's charm.”
Read originaldayuse.com - 3The Westin Pasadena - 2465 Reviews - Hotels in Pasadena, CAreviews.birdeye.comReview siteDate not stated5 quotes used
“Unfortunate for such a beautiful location.”
Read originalreviews.birdeye.com - 4Ventanas Restaurant & Bar - The Westin Pasadenaopentable.comReview siteDate not stated20 quotes used
“Horrible experience. We don't recommend. Service was the worst.”
Read originalopentable.com - 5Westin Pasadenavisitpasadena.comReview siteDate not stated3 quotes used
“The Westin Pasadena offers exceptional service, Heavenly Beds® and upscale amenities in the heart of the Civic Center district.”
Read originalvisitpasadena.com