Sheraton Maria Isabel Mexico City Reforma
Reforma hotel offering Angel of Independence views and comfortable beds, offset by persistent shower issues.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Located on Paseo de la Reforma, this hotel is recognized for its prime location, Angel of Independence views, and exceptionally comfortable beds with thick duvets. Guests frequently praise spacious junior suites and easy walking access to Roma Norte and La Condesa. However, reviewers repeatedly complain about bathroom plumbing, specifically showers that run ice-cold or take extended time to warm up, alongside occasional front desk billing disputes. 912161
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Reviewers consistently highlight the prime Paseo de la Reforma location directly across from the Angel of Independence. 19
- Beds and bedding receive unanimous praise for being exceptionally comfortable, featuring thick duvets. 1611
- Rooms on higher floors provide commanding views overlooking Reforma and the Angel Monument. 10
- Guests generally agree the property offers solid value, especially for those with lounge access and room upgrades. 912
The catch
Who it's for
- — Marriott Bonvoy members utilizing lounge access
- — Sightseers wanting views of the Angel of Independence
- — Travelers walking to Roma Norte and La Condesa
Skip it if
- — Travelers who cannot tolerate slow-heating or cold showers
- — Guests sensitive to noisy, crowded breakfast areas
Seen on camera
10 moments · 3 videos · Sheraton Maria Isabel Mexico City Reforma
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“and here's the minibar unfortunately it's now closed I guess that they can actually for some reason it's not actually op…”
youtube.com1:08“but i'd say this hotel is more about the location than anything i mean it's right across the street from the angel of in…”
youtube.com1:43“again it's a it's a decent value i think with the lounge and if you're able to get a room with a view of the angel of in…”
youtube.com6:59“the work desk and lovely minibar but it is locked cannot open them and they can give me a key sometimes this many parts…”
youtube.com0:45“another another bathroom a little bit different layout I think this one sex is better so this path a flower combo which…”
youtube.com2:10“I like the location of this hotel like I said I would say last time seven years ago I would have accessed eight at the s…”
youtube.com2:42“we decided to all stay at this hotel because the price was frankly very right but you tend to get what you pay for right…”
youtube.com2:56“and this room actually has a working air conditioning unlike the one of 1502 that I had a very briefly on Thursday”
youtube.com0:21“I like the occasion of this this hotel that's the independence monument two doors of course as well”
youtube.com1:52“this is a bit older hotel renovated fairly recently very good value of money and I do you like the location service vice…”
youtube.com2:26Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Booking direct costs no more here and keeps Marriott Bonvoy points, elite nights and eligible benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 82/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
84Food
91Location
94- “but i'd say this hotel is more about the location than anything i mean it's right across the street from the angel of independence and you have an excellent view of that from this room” 11:43
- “Though some visitors say the entire building could use a facelift, most say the unbeatable location makes up for the property's antiquated interiors.” 7
Room
77- “The bed and bedding were exceptionally comfortable. The room (and hotel), although they appeared to have been recently refreshed, still retained a vintage feel from the dark wood and leather accents.” 16
- “I'm a platinum elite member, so I get the late check out and lounge access as well as the room upgrade. We were fortunate to get upgraded from a standard king room to a Junior Suite. It was very spacious with a separate living room and had a great view of the Angel de Indepencia.” 12
Service
85Bed & Sleep
84Value
78- “Fresh chilaquiles and fried eggs were much better than what was laid out. All things considered, it's a great value.” 12
- “this is a bit older hotel renovated fairly recently very good value of money and I do you like the location service vice he told me sometimes parts are poor don't mind returning if the price is right” 42:26
Where it is, how to reach it
Details checked 2026-08-26
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $ usually buys
Scores 5 points below the modest median of 87, across 197 hotels in the same bracket. In Mexico City it sits 8 points below the local median of 90.
- This hotel
- 82
- Bracket median
- 87
- Index median
- 90
Based on 197 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 2 mentions
- 1 mention
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 104 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Guests at the Mexico City Marriott Reforma Hotel typically have a more consistent and positive experience. The hotel's modern amenities, varied dining options, and excellent service contribute to a high level of satisfaction.” 9
- “The real cheat code we figured out was ordering from the staff and not getting eggs from the buffet. Fresh chilaquiles and fried eggs were much better than what was laid out.” 12
- “Having the lounge access was clutch too. We'd start our day having breakfast (they have a nice spread with good variety) and then explore for the day.” 12
- “The hotel's Ristorante Amici is a chic space for a meal with attractive hardwood floors and handsome furniture, while the Club Lounge is equally stylish, though far brighter, with marble floors and vibrant contemporary art on the walls.” 5
- “I just stayed there this past summer. The lounge breakfast was vast with so many options. Awesome location too!!” 12
- “I don't mind this hotel, but I honestly found the lounge breakfast extremely disappointing. The mexican options were generally fairly bland. The western options were not great.” 12
- “Well, no upgrade and no high room with a view. At least they did have an awesome Nescafe Milano machine that served free coffee all day - including the "good stuff" like vanilla lattes.” 16
- “Great service, did the free breakfast with my status one morning and it was pretty solid (didn't come here to eat hotel food so didn't bother taking advantage every day).” 10
- “Attached restaurant was great with different food.” 11
- “Dinner consisted of sandwiches every day and very little hot food, and not many options for vegetarians.” 17
- “Nice restaurant for delicious meal.” 11
- “On one hand, the location of the hotel and food and service at the Sheraton Club Lounge were excellent - perfect for my first trip to Mexico City.” 16
- “The breakfast was delightful, there were fresh meats, bread and fruit.” 11
- “Staff was serving the food from behind glass partitions due to Covid procedures. Both evening snacks and breakfast were good.” 10
- “On the positive side, the hotel's location and the food and service at the Sheraton Club Lounge are highly praised.” 9
- “The food, both breakfast and evening snacks, were nice” 10
- “We had breakfast here every morning and they had plenty of different options. They also had snacks and evenings food options too which came in clutch.” 12
- “Perfect breakfast and VEY GOOD location, excellent wi-fi.” 11
- “Always a fan of Italian food, I dined at the cozy Ristorante Amici, where a view of the Angel offered the perfect backdrop for delicious pasta al dente, robust Chianti and a decadent tiramisu.” 18
- “Perfect food, honest staff, exceptionally comfortable beds.” 11
- “And while the hotel offers three restaurants, along with two bars, past patrons suggest skipping the pricey plates for the more affordable fine-dining establishments along the Paseo de la Reforma.” 7
- “I don't mind this hotel, but I honestly found the lounge breakfast extremely disappointing.” 12
- “Breakfast was the same every day, and it wasn't until the last day that we learned that we could have had made-to-order omelets.” 17
- “The lounges internationally at Sheraton are 100 better than in the USA and this one's no different. We had breakfast here every morning and they had plenty of different options. They also had snacks and evenings food options too which came in clutch.” 12
- “I do believe the breakfast is better, but also even if you disagree, you're surrounded by decent panaderias and coffee shops. Which is the great thing about the 4 points is that you're already in a vibrant lively neighborhood.” 12
- “Breakfast takes the form of a rather varied buffet: chef-prepared omelettes, quesadillas and other Mexican dishes, and much more. I particularly liked the Muesli!” 13
- “Concierge, Room Service, Housekeeping: Attentive staff in these areas contribute to the overall guest experience.” 9
- “Positive Feedback: Guests frequently praise the hotel's central location, friendly staff, and proximity to landmarks like the Angel of Independence.” 9
- “The hotel staff was smart indeed.” 11
- “Breakfast was the same every day, and it wasn't until the last day that we learned that we could have had made-to-order omelets. There was not enough seating; the space was small and loud, and the staff was friendly but didn't seem like there was enough for the number of people.” 17
- “The staff was dedicated, nice service.” 11
- “The area is better, IMHO. However, it is also a good hotel. It had a recent renovation during covid, so everything is nice and new.” 12
- “Guests at the Mexico City Marriott Reforma Hotel typically have a more consistent and positive experience. The hotel's modern amenities, varied dining options, and excellent service contribute to a high level of satisfaction.” 9
- “The Marriott is renowned for its professional and courteous staff, with many reviews highlighting their responsiveness and attention to detail.” 9
- “On the positive side, the hotel's location and the food and service at the Sheraton Club Lounge are highly praised. However, issues such as cold showers, poor front desk service, and billing errors have been reported.” 9
- “Guests at the Sheraton Maria Isabel Hotel often appreciate the hotel's central location and the comfort of the beds and bedding. However, the experience can be marred by issues such as the cold water problem in the showers and less-than-ideal front desk service.” 9
- “Recently did four nights in Mexico City at the Sheraton Hotel. I was celebrating an anniversary with my partner and the service from the staff was top notch.” 12
- “Corona and wine served to your table, the staff are very attentive and as soon as one beer is finished they bring another one.” 10
- “On the other hand, the front desk staff was cold, the room - although it came with very comfortable bedding, had an ice-cold shower (others seemed to have this issue as well - see reviews of Hotels.com, etc.).” 16
- “Compared to the Marriott Reforma this was a step down in terms of quality and service.” 17
- “The service was very friendly though. We did get a huge suite with two bathrooms though. It was, like yours, an older suite.” 12
- “The Sheraton is known for its bilingual staff and attentive service.” 9
- “My go to in Mexico City. Great location and great service” 12
- “Particularly helpful staff made our stay truly memorable and the service was brilliant.” 11
- “I don't mind this hotel, but I honestly found the lounge breakfast extremely disappointing. The mexican options were generally fairly bland. The western options were not great. The service was very friendly though.” 12
- “Very quick check in and smooth check out. There were light and light rooms with cozy beds.” 11
- “I travel quarterly to CDC for about 10 years and always stayed at the Marriott in Polanco. Great service, super lounge and Polanco is very safe with many great areas to step out in.” 12
- “Perfect food, honest staff, exceptionally comfortable beds.” 11
- “Very quick check in and smooth check out.” 11
- “On the positive side, the hotel's location and the food and service at the Sheraton Club Lounge are highly praised.” 9
- “The service was very friendly though. We did get a huge suite with two bathrooms though.” 12
- “I have found the lounge staff to be some of the best of any mid-range SPG/Marriott property anywhere I've stayed.” 10
- “The nice Mexican snack thing was a great touch.” 10
- “On one hand, the location of the hotel and food and service at the Sheraton Club Lounge were excellent - perfect for my first trip to Mexico City.” 16
- “The staff is nice. They forgot to service my room today, but housekeeping came immediately when reminded.” 10
- “Service overall was quite good. They do give you a $0 check to sign and add your room number to at the end of both breakfast and the evening snack.” 10
- “Absolutely perfect staff, large bathroom, quiet bed.” 11
- “and here's the minibar unfortunately it's now closed I guess that they can actually for some reason it's not actually open that's that's pretty weird it was actually open earlier but right now it's closed there's no rhyme or reason for that” On camera41:08
- “Loved the location. Our room "upgrade" wasn't much of one but given the holiday weekend and a busy hotel I can understand not getting a suite. Just wish it had been a king bed vs two fulls.” 10
- “I'm a platinum elite member, so I get the late check out and lounge access as well as the room upgrade. We were fortunate to get upgraded from a standard king room to a Junior Suite. It was very spacious with a separate living room and had a great view of the Angel de Indepencia.” 12
- “The bed and bedding were exceptionally comfortable. The room (and hotel), although they appeared to have been recently refreshed, still retained a vintage feel from the dark wood and leather accents.” 16
- “and this room actually has a working air conditioning unlike the one of 1502 that I had a very briefly on Thursday” On camera40:21
- “Nonetheless, I found the room just fine. It wasn't large and wasn't two separate rooms, but there was a separate living area with its own TV, chair, and sofa.” 10
- “The room was fairly priced.” 11
- “Was upgraded to a corner suite on the 17th floor with commanding views of the Reforma and the Angel Monument.” 10
- “the work desk and lovely minibar but it is locked cannot open them and they can give me a key sometimes this many parts are automated but I don't believe that this one is” On camera20:45
- “Wi-Fi: Paid Wi-Fi is available. Free Wi-Fi appears limited to SPG members, a point of contention for some guests.” 9
- “again it's a it's a decent value i think with the lounge and if you're able to get a room with a view of the angel of independence other than that it's a it's an older hotel keep that in mind” On camera16:59
- “we decided to all stay at this hotel because the price was frankly very right but you tend to get what you pay for right unfortunately” On camera22:56
- “this is a bit older hotel renovated fairly recently very good value of money and I do you like the location service vice he told me sometimes parts are poor don't mind returning if the price is right” On camera42:26
- “Fresh chilaquiles and fried eggs were much better than what was laid out. All things considered, it's a great value.” 12
- “The Sheraton is generally considered more affordable than the Marriott, offering a good balance of luxury and value.” 9
- “Negative Feedback: Some reviews mention that the hotel feels slightly dated compared to newer properties, and the paid Wi-Fi is a common complaint.” 9
- “Comfortable bed and a luxurious bathroom.” 11
- “Only minor complaint was the shower. The water wasn't as hot as I'd like it about one third of the time. The shower head also tended to soak much of the bathroom regardless of what I did with the curtain.” 10
- “Bathrooms have bidets and bathtub/shower combos, and though sinks are exterior to the bathrooms in some rooms, vanities are spacious.” 5
- “The biggest problem I ran into with this hotel was the shower. The first morning, I had to let the shower run on "hot" for about twenty minutes before it turned from ice-cold to warm. This occurred at 6 am.” 16
- “In-Room Amenities: Rooms include ergonomic desks, iHome radio alarm clocks, comfortable seating, and generally comfortable features. However, some guest reviews mention issues with shower temperature control as a significant drawback.” 9
- “another another bathroom a little bit different layout I think this one sex is better so this path a flower combo which I actually do not like” On camera22:10
- “but i'd say this hotel is more about the location than anything i mean it's right across the street from the angel of independence and you have an excellent view of that from this room” On camera11:43
- “Reviews for the Mexico City Marriott Reforma Hotel are generally positive, highlighting the hotel's great service and convenient location.” 9
- “Though some visitors say the entire building could use a facelift, most say the unbeatable location makes up for the property's antiquated interiors.” 7
- “Great location, especially easy to navigate to in the night.” 10
- “Guests at the Sheraton Maria Isabel Hotel often appreciate the hotel's central location and the comfort of the beds and bedding.” 9
- “If you're planning a trip to CDMX soon and are a typical platinum elite member like myself, I highly recommend staying here. Not only is it affordable (if you book early), but the service and location is great.” 12
- “it was a classic hotel, we really loved it. there was sevilla subway station at a short distance from the property, that's great.” 11
- “Easy access to the financial district, museums and popular tourist sites make this the perfect pied-a-terre for a Mexico City visit, whether clients are visiting for business or pleasure.” 18
- “On one hand, the location of the hotel and food and service at the Sheraton Club Lounge were excellent - perfect for my first trip to Mexico City.” 16
- “Convenient hotel in an optimal location right in the center of Reforma, terrific personal.” 11
- “Perfect breakfast and VEY GOOD location, excellent wi-fi.” 11
- “But most of all, I love the location of this hotel, all the hustle and bustle of this sprawling capital city just outside the door.” 10
- “I just stayed there this past summer. The lounge breakfast was vast with so many options. Awesome location too!!” 12
- “On the positive side, the hotel's location and the food and service at the Sheraton Club Lounge are highly praised.” 9
- “While they are both in a good location, I'd say the Sheraton is more convenient as it's central to almost every place you would want to visit.” 10
- “The Sheraton Mexico City Maria Isabel Hotel is a favorite of Marriott Bonvoy hotels in Mexico City. It's perfectly located and reasonably priced (whether in points or dollars).” 13
- “Stayed here over the holiday weekend. Loved the location.” 10
- “My go to in Mexico City. Great location and great service” 12
- “I like the location of this hotel like I said I would say last time seven years ago I would have accessed eight at the st. Regis properly” On camera22:42
- “I liked being within a 5-minute walk from the subway.” 11
- “Location wise this is in walking distance to Roma Norte, La Condesa, as well as some other fun areas in the city.” 12
- “The view was fantastic though.” 10
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- 18 sources carry no publication date, so we cannot tell how current they are.
Ask about Sheraton Maria Isabel Mexico City Reforma
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How much we read
Deep coverage · 59/100We read 18 sources for this property, and pulled 150 traveler insights worth knowing. Last checked 2026-08-28.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 18 cited sources▾
Everything quoted on this page.
- 1Sheraton Mexico City Maria Isabel Hotelyoutube.comVideoDate not statedListened for quotes only6 quotes used
“again it's a it's a decent value i think with the lounge and if you're able to get a room with a view of the angel of independence other than that it's a it's an older hotel keep that in mind”
Read originalyoutube.com - 2Sheraton Maria Isabel, Mexico City, Mexico - Review of Junior ...youtube.comVideoDate not statedListened for quotes only5 quotes used
“we decided to all stay at this hotel because the price was frankly very right but you tend to get what you pay for right unfortunately”
Read originalyoutube.com - 3Hotel Sheraton Maria Isabel Mexico City Reformatopmexicocityhotels.comReview siteDate not statedRead originaltopmexicocityhotels.com
- 4Sheraton Maria Isabel, Mexico City, Mexico - Review of Corner ...youtube.comVideoDate not statedListened for quotes only5 quotes used
“and here's the minibar unfortunately it's now closed I guess that they can actually for some reason it's not actually open that's that's pretty weird it was actually open earlier but right now it's closed there's no rhym…”
Read originalyoutube.com - 5Sheraton Mexico City Maria Isabel Hoteloyster.comReview siteDate not stated6 quotes used
“The hotel's Ristorante Amici is a chic space for a meal with attractive hardwood floors and handsome furniture, while the Club Lounge is equally stylish, though far brighter, with marble floors and vibrant contemporary a…”
Read originaloyster.com - 6Sheraton Maria Isabel Mexico City Reformaexpedia-aarp.comReview siteDate not statedRead originalexpedia-aarp.com
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