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Novotel Hong Kong Citygate
An airport transit hotel connected directly to Citygate Outlets with a free shuttle and quiet rooms.
Exceptional · Deep coverage · read from 22 sources · 100 traveler insights
88
RoomExpert Score
Exceptional
The verdict
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Novotel Hong Kong Citygate is a functional stopover hotel directly connected to the Citygate Outlets mall and convenient for flights at HKG. Guests praise the efficient free airport shuttle, comfortable bedding, and effective soundproofing against airplane noise. However, the breakfast buffet draws criticism for mediocre food quality, and the location sits at least half an hour away by train from the city center. 101212
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- A reliable free airport shuttle bus runs efficiently to and from HKG airport, saving guests time and taxi fares. 8
- Rooms offer remarkably quiet soundproofing that keeps out plane and traffic noise, paired with comfortable beds and pillows. drawn from the full read
- Direct indoor access to the adjoining Citygate Outlets mall makes reaching brand name stores, restaurants, and the cinema effortless. 815
- Bathrooms are clean and well arranged, featuring walk-in showers or deep soaking bathtubs with separate toilet areas. 192210
The catch
- Some guests found the breakfast buffet worth the extra cost for its wide range of continental and Asian options, while others felt the food lacked flavor and quality. 19210
- Reviewers differ on room size, with some calling the rooms spacious and others finding them on the smaller side despite good use of space. drawn from the full read
Who it's for
- — Airport layovers and short stopovers
- — Shoppers visiting Citygate Outlets
- — Visitors heading to Hong Kong Disneyland
Skip it if
- — Travelers prioritizing quick access to the city center
- — Guests expecting high-end breakfast quality
Seen on camera
5 moments · 1 video · Novotel Hong Kong Citygate
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“in my sixth time here in Hong Kong realize how accessible this hotel is to almost every place I want to go to it also sa…”
youtube.com0:17“I love this hotel for its proximity to the airport and what a blessing to have a free shuttle bus service to and from th…”
youtube.com0:41“Novotel is known for its comfortable and well-appointed rooms for sure you're too tired from walking so you would want a…”
youtube.com0:52“also the hotel staff are very friendly and generous with toiletries”
youtube.com1:01“my most favorite part is the hotel is adjacent to citygate outlet an outlet mall with a wide range of brand name stores…”
youtube.com1:09Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Ways to book
Direct with the hotelRoomExpert pick
$144est. per night
ALL Accor member rate · King Guest Room
Keep: ALL Accor points · elite nights · eligible benefits
Expedia
$138est. per night
Public rate · King Guest Room
Forfeit: ALL Accor points · elite nights · eligible benefits
ALL Accor benefits may not apply.
Award stay: about 15,000 ALL Accor points a night. Availability not checked.
RoomExpert read
Paying $6 more direct is likely worthwhile if you value ALL Accor points, status credit, or on-property benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
RoomExpert rate estimate
$144est. per night
Estimated range: $145–$211
Around our estimate
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 88/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
91read from 1 source · Deep coverage
- “In the Novotel Citygate superior room bathroom was a deep soaking bathtub. And it was relaxing to chill out there!” 19
- “The use of glass in this open bathroom concept gives you a sense of spaciousness. You can sit and shower, something I find perfect for scrubbing feet without having to bend over.” 22
Food
90read from 3 sources · Light coverage
Location
88read from 1 source · Deep coverage
- “The airport shuttle takes about 10-15 minutes between the hotel and Hong Kong International Airport depending on traffic in the area. The location if you are exhausted after a long flight is perfect!” 2
- “Not only is the location perfect for those visiting Hong Kong Disneyland (but want to save money by staying off property) but it is also super convenient in terms of dining, shopping, and accessing the MTR.” 5
Noise
92read from 1 source · Light coverage
- “Amazingly, despite being able to literally see the airport from my window, I never so much as heard a plane or even any traffic sounds from below. Furthermore, we never even heard any of our neighbors during our stay (maybe we heard someone in the hallway for a few seconds but that was it).” 5
- “I almost always have an elevator section in my reviews - and I'm happy to report that Novotel Citygate's elevators get a passing grade from me. For one, I love how available cars in the lobby leave the doors open so they're easy to spot. Second, there are six elevators that service the guest room floors, which seemed perfectly sufficient.” 5
Room
87read from 1 source · Deep coverage
- “Yet, once we walked in it was cold in the room, as they had turned the air conditioning on before our arrival. That's great, and we think many hotels of this level and above should do this, especially when the weather is hot.” 19
- “After a long trip it was a relief that the bed was super comfortable, the room had a lovely bath with a TV so you could relax and catchup on the news you missed over the last day while travelling.” 2
Service
86read from 1 source · Deep coverage
Bed & Sleep
89read from 1 source · Deep coverage
- “The bed looked big and inviting, with 2 pillows each to choose from. The bed and pillows were very comfy! And on either side of the bed were a couple of shelves and lights.” 19
- “Near to train stations, comfy bed, and everything else you will need - all in one place called Richmond Hotel Fukuoka Tenjin.” 15
Value
80read from 1 source · Deep coverage
Where it is, how to reach it
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Right in line
On par with what $ usually buys
Scores level with the modest median of 88, across 134 hotels in the same bracket. In Hong Kong it sits 6 points below the local median of 94.
Price bracket
$
Modest
- This hotel
- 88
- Bracket median
- 88
- Index median
- 90
Based on 134 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 1 mention
- 1 mention
- 1 mention
- 1 mention
- 1 mention
Avoid
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Bathroom
70
Food
65
Value
54
Room
46
Service
39
Noise
22
Location
17
Bed & Sleep
7
View the 74 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Value8 mentions · 2 filmed
- “Richmond Hotel Fukuoka Tenjin: Best Deal for Your Money” 15
- “Actually, Ibis North Point isn't bad at all.... The location is very good, MTR station just next door... Very good value for budged travelers...” 20
- “The breakfast was an extra cost but certainly worth the money, they had a very large range of both continental, traditional and Asian options.” 2
- “Then, the toiletries are complete, not sure though if they're gonna charge you next time (as was indicated in Hotel Madera Hong Kong).” 15
- “in my sixth time here in Hong Kong realize how accessible this hotel is to almost every place I want to go to it also save me a lot of money on Transportation alone” On camera80:17
- “I love this hotel for its proximity to the airport and what a blessing to have a free shuttle bus service to and from the airport big deal for us with a lot of luggages we save money from riding taxi” On camera80:41
- “The rooms aren't large but suffice for a "transit" hotel. We stayed at the HK Airport Regal Hotel for one night back in 2015. It definitely wasn't cheap, but we needed a place to sleep 4 of us as our scheduled flight out of HK was very early.” 21
- “High-speed Wi-Fi is available but for a fee and Executive rooms have Nespresso machines and iPod docks.” 10
Bed & Sleep4 mentions · 1 filmed
- “Get a good night's rest on this comfortable bed.” 22
- “The bed looked big and inviting, with 2 pillows each to choose from. The bed and pillows were very comfy! And on either side of the bed were a couple of shelves and lights.” 19
- “Near to train stations, comfy bed, and everything else you will need - all in one place called Richmond Hotel Fukuoka Tenjin.” 15
- “Novotel is known for its comfortable and well-appointed rooms for sure you're too tired from walking so you would want a very comfortable place to sleep in” On camera80:52
Location20 mentions
- “Actually, Ibis North Point isn't bad at all.... The location is very good, MTR station just next door...” 20
- “I see a lot of mention of Novotel Citygate...no love for the Silveri? Also Accor, almost same location. Plus the rooms are nicer.” 11
- “Novotel Citygate is a luxurious property that provides guests with airport convenience and easy shopping access.” 12
- “We've stayed at the Novotel Citygate twice....free shuttle to/from the airport, connected to a large shopping mall and a few minutes walk to the Big Buddha gondola. The rooms aren't large but suffice for a "transit" hotel.” 21
- “About 5 kilometers away from this Novotel Hotel is the airport. Therefore making it great if you're wanting hotels near Hong Kong airport.” 19
- “The airport shuttle takes about 10-15 minutes between the hotel and Hong Kong International Airport depending on traffic in the area. The location if you are exhausted after a long flight is perfect!” 2
- “Location wise, maybe it's not suitable for all of us, but its perfectly suit me. Located at Tung Chung, this hotel just 10 minutes by the hotel free shuttle mini van from the airport. Being next to Tung Chung MRT station, it give me an easy access to all part of HKG.” 20
- “Airport shuttle is quite convenient not too much of a walk from the terminal maybe 3-4 mins.” 1
- “We've only taken this from the hotel to the airport - but apparently you can catch it from the airport as well. These shuttles also run fairly late into the night (11 p.m. or so), which was great for our midnight flight. So, this was a great added bonus for our stay.” 5
- “I've stayed at the regal airport many times before an early flight and there's nothing wrong with it Not 5 star but perfectly ok and so easy to walk to the airport - it's connect and just a short 5 min indoor walk.” 1
- “Bedding is particularly comfortable and there's very little in the way of noise from the nearby airport.” 10
- “Novotel Citygate mempunyai fasilitas shuttle bus gratis menuju dan dari Hong Kong International Airport. Jika tiba di HKIA, Anda cukup menuju counter B16 di arrival hall, lalu tinggal naik shuttle bus hotel yang intervalnya setiap 15 menit. Lumayan menghemat biaya transport :)” 13
- “Plus, the free airport shuttle and proximity to HKG make it easy to get to before or after what is often a long travel day.” 5
- “While the hotel is close to the airport, we hardly noticed any plane noise, which was great for a good night's sleep.” 19
- “There's actually several other sightseeing and activities easily accessible from the hotel. It was an efficient shuttle ride from the airport to the hotel. The Novotel Citygate shuttle bus stopped at the front of the hotel entrance.” 19
- “The location of the hotel, the grandioseness of the Hotel is really good.” 6
- “Both are connected to city gate mall with plenty of food options and both offer free shuttles to the airport. Airport shuttle is quite convenient not too much of a walk from the terminal maybe 3-4 mins.” 1
- “Built in 2006, the interiors are smart and super-modern, though also with the impersonal and functional atmosphere of the nearby airport that it serves.” 10
- “I am pretty much sure we stayed at Regal. It was fine. Not a five star hotel but it provided what we wanted which was easy access to the airport.” 21
- “Not only is the location perfect for those visiting Hong Kong Disneyland (but want to save money by staying off property) but it is also super convenient in terms of dining, shopping, and accessing the MTR.” 5
Bathroom7 mentions
- “In the Novotel Citygate superior room bathroom was a deep soaking bathtub. And it was relaxing to chill out there!” 19
- “One downside of the Novotel Citygate's "superior room" layout is how the bathroom integrates into the main room. Instead of having a door that leads to a separate restroom, the toilet and shower are right off the bedroom area. And while each does have a large, glass door, it still doesn't offer the highest level of privacy.” 5
- “The use of glass in this open bathroom concept gives you a sense of spaciousness. You can sit and shower, something I find perfect for scrubbing feet without having to bend over.” 22
- “On the bright side, the shower is roomy and offers both a handheld head and a rainfall shower head (you can use a knob to switch between them).” 5
- “I like it when the toilet bowl is separated from the shower. Because when someone is in the toilet and is taking so long, I can still go on about cleansing myself. And it makes me feel like I'm in a special room because we don't usually get them separated at home.” 15
- “The shower room and toilet area is designed to save space and yet offer sufficient room so that you remain comfortable. The use of glass in this open bathroom concept gives you a sense of spaciousness.” 22
- “Regala Sky City hard pass (lobby looks nice but rooms tiny and crap bathroom).” 1
Room15 mentions
- “Rooms at this four-star Accor Group property are comfortable and spacious for two in a room.” 22
- “Wow what a great start they gave me a free upgrade and the hotel room was the size of my apartment back in Amsterdam!” 2
- “Yet, once we walked in it was cold in the room, as they had turned the air conditioning on before our arrival. That's great, and we think many hotels of this level and above should do this, especially when the weather is hot.” 19
- “After a long trip it was a relief that the bed was super comfortable, the room had a lovely bath with a TV so you could relax and catchup on the news you missed over the last day while travelling.” 2
- “A spacious room is very nice especially when traveling with kids. Because you know that kids need more space to play, and it's hard to make them stay in place for an hour or 2, so if you have more budget, you should consider staying here.” 15
- “Next to that was a flat screen TV with a small storage area underneath it. And what we noticed in this was a random red wine bottle! What was a little annoying was that anyone could think that it was complimentary. Yet, once I checked the mini bar list this bottle of red wine was not complimentary. We thought that was a little dodgy, so beware!” 19
- “Views from my room.... I can sit there for hours just to watch the aircraft movement at HKG airport...” 20
- “Plus, the room was clean and comfortable, and if we wanted to do work the area we had was sizeable.” 19
- “I stayed at the Premier Suite room.... Maybe this 4* hotel's suite not just like other 5* hotel's suite (especially W's room which I stayed next). But it's very nice. Love the minimalist decor and the wide window. And a good value for your money...” 20
- “I stayed at the Premier Suite room.... Maybe this 4* hotel's suite not just like other 5* hotel's suite (especially W's room which I stayed next). But it's very nice. Love the minimalist decor and the wide window.” 20
- “By the window, you'll find blackout curtains that worked quite well.” 5
- “They also let you take the airport luggage trolley right into your room (unusual for HK, the room is actually big enough!)” 1
- “I also really liked the desk, seeing as this was a business trip.” 5
- “Overall the room and bathroom was comfortable and clean, which was great.” 19
- “As for downsides, the layout of the room may not be great for platonic travel partners as the separation between the bathroom and bedroom is near non-existent.” 5
View4 mentions
- “Btw, their Harbour View Rooms have a stunning view, especially on the higher floor.” 20
- “Views from the lounge.... I was really enjoying the view from the lounge.....” 20
- “Depending on your room type, you may get a nice view of the residential apartments, mountain and sea view.” 22
- “Sometimes, you just want to relax and enjoy the view, and what else would make you forget all your worries but the Citygate Outlet, cable cars operating, and a great city view. Novotel Citygate didn't fail in this part, because I especially liked the wonderful window view it has.” 15
Service9 mentions · 1 filmed
- “As I noted up thread, I got offered a very late check out at the Regal, well beyond what I was actually asking for.” 11
- “Walaupun masih pagi buta untuk ukuran hotel, saya bisa melakukan check-in dan mendapat kamar langsung, walaupun dapatnya twin bed (request awalnya double-bed).” 13
- “Check-in can also get very busy at times with the arrival of multiple airlines' passengers.” 10
- “also the hotel staff are very friendly and generous with toiletries” On camera81:01
- “Throughout the hotel the excellent and efficient service displayed by the staff was impressive. We were looked after great in the Premier Lounge. And it provided a quiet, relaxing area to enjoy lovely views of Lantau Island and Hong Kong.” 19
- “Get the best tips from someone who's known the Hong Kong people and places. We found a plate with mini pineapple cake on the table, and it's a nice way to welcome guests, because not all hotels have snacks like this.” 15
- “Throughout the hotel the excellent and efficient service displayed by the staff was impressive.” 19
- “Novotel in Citygate (Tung Chung). Nice rooms, nice area, and fairly big mall (Citygate) with cinema and places to eat etc.” 1
- “She asked if we needed help with our luggage, but we declined. It was a pleasant and efficient check in process. We were finding since landing in Hong Kong, how efficient people were in doing their jobs!” 19
Food4 mentions · 1 filmed
- “Rooms are more spacious than most, with tea/coffee facilities, minibars, and large flat-screen TVs.” 10
- “Yet, the major big downside was the breakfast. And while the sheer size of the restaurant was big, and there was a good variety of foods... the quality didn't match. So many of the foods we tried lacked seasoning.” 19
- “my most favorite part is the hotel is adjacent to citygate outlet an outlet mall with a wide range of brand name stores restaurants and a cinema” On camera81:09
- “With three restaurants -- Essence, Olea, and Moccato -- the hotel provides plenty of dining options which range from Asian fusion to Mediterranean cooking.” 10
Noise3 mentions
- “Amazingly, despite being able to literally see the airport from my window, I never so much as heard a plane or even any traffic sounds from below. Furthermore, we never even heard any of our neighbors during our stay (maybe we heard someone in the hallway for a few seconds but that was it).” 5
- “I almost always have an elevator section in my reviews - and I'm happy to report that Novotel Citygate's elevators get a passing grade from me. For one, I love how available cars in the lobby leave the doors open so they're easy to spot. Second, there are six elevators that service the guest room floors, which seemed perfectly sufficient.” 5
- “For me, that's a big sign that the elevator situation at this hotel is optimal. Although the rooms at Novotel Citygate aren't exactly large, they do make good use of the space.” 5
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- Food rests on 3 sources — too thin to rely on.
- Noise rests on 1 source — too thin to rely on.
- 22 sources carry no publication date, so we cannot tell how current they are.
Ask about Novotel Hong Kong Citygate
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 61/100We read 22 sources for this property, and pulled 100 traveler insights worth knowing. Last checked 2026-08-26.
0
Editorial
18
Blogs & sites
4
Video reviews
0
Podcast segments
Breadth
50
Depth
52
Freshness
99
Watch this hotel
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
4 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 22 cited sources▾
Everything quoted on this page.
- 1Hotel Recommendation Near Airport : r/HongKongreddit.comForum threadDate not stated9 quotes used
“Airport shuttle is quite convenient not too much of a walk from the terminal maybe 3-4 mins.”
Read originalreddit.com - 2Novotel Citygate Hong Kong Review - Travel Networktravel-network.coReview siteDate not stated6 quotes used
“The airport shuttle takes about 10-15 minutes between the hotel and Hong Kong International Airport depending on traffic in the area. The location if you are exhausted after a long flight is perfect!”
Read originaltravel-network.co - 3Novotel CityGate Hong Kong Airporthongkongairporthotel.comReview siteDate not statedRead originalhongkongairporthotel.com
- 4Novotel Citygate Hong Kong Room Tour | Where to stay in ...youtube.comVideoDate not statedListened for quotes onlyRead originalyoutube.com
- 5Novotel Citygate Hong Kong Hotel Review - Moneyat30moneyat30.comReview siteDate not stated11 quotes used
“One downside of the Novotel Citygate's "superior room" layout is how the bathroom integrates into the main room. Instead of having a door that leads to a separate restroom, the toilet and shower are right off the bedroom…”
Read originalmoneyat30.com - 6Novotel Hong Kong Citygate, Tung Chungdayuse.comReview siteDate not stated3 quotes used
“Room was available to us on arrival at 9.30am (we had booked for 10am). Easy free shuttle from HKG airport.”
Read originaldayuse.com
Showing 6 of 22 cited · 22 read
1/4
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