$$
Intercontinental Miami By IHG
Downtown high-rise on Biscayne Bay with expansive water views, plush beds, and Latin dining at Toro Toro.
Exceptional · Deep coverage · read from 11 sources · 156 traveler insights
90
RoomExpert Score
Exceptional
The verdict
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Read it your way
Set on the edge of Biscayne Bay near the cruise port, this downtown hotel offers sweeping water views and top-notch Latin dining at Toro Toro. Rooms feature plush beds, Keurig machines, and large marble bathrooms. However, guests frequently complain about extra expenses like hefty mandatory daily fees, expensive valet parking, and weak shower water pressure. 113110
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Rooms feature sweeping windows looking directly out over Biscayne Bay, the Miami skyline, and the cruise port. 10111
- Beds are notably plush and cloud-like, accompanied by spacious marble bathrooms supplied with Byredo bath products. 411
- Dining options like Toro Toro draw praise for Latin American dishes such as empanadas and smoked swordfish dip. 3
- Guests appreciate the waterside location within walking distance of Brickell, Bayside, and the Kaseya Center arena. 812
The catch
- Some guests report their rooms were surprisingly quiet, while others complain of poor soundproofing that lets in hallway commotion and landing airplanes. 3
- While many reviewers describe the rooms as spacious and clean with Keurig machines, others feel the decor is worn out and note stained carpets. 3
Who it's for
- — Cruisers departing from the Port of Miami
- — Events at Kaseya Center and Bayside
- — Biscayne Bay waterfront views
Skip it if
- — Light sleepers sensitive to thin soundproofing
- — Travelers seeking balcony rooms
- — Anyone avoiding resort fees and steep valet costs
Seen on camera
1 moments · 1 video · Intercontinental Miami By IHG
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“So as you come in here to the room, we've got a bathroom here. Really nicely sized.”
youtube.com1:02Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Ways to book
Direct with the hotelRoomExpert pick
$246est. per night
IHG One Rewards member rate · King Guest Room
Keep: IHG One Rewards points · elite nights · eligible benefits
Booking.com
$244est. per night
Public rate · King Guest Room
Forfeit: IHG One Rewards points · elite nights · eligible benefits
IHG One Rewards benefits may not apply.
Award stay: about 36,000 IHG One Rewards points a night. Availability not checked.
RoomExpert read
Paying $2 more direct is likely worthwhile if you value IHG One Rewards points, status credit, or on-property benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
RoomExpert rate estimate
$246est. per night
Estimated range: $233–$339
Around our estimate
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 90/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
93read from 1 source · Deep coverage
- “The bed was fluffy and cloud-like, and smell-good Byredo bath products added to the luxury of having two marble-floor bathrooms.” 4
- “The marble bathroom was clean, had plenty of space, a built-in wardrobe and had all the basic bathroom amenities - shampoo, conditioner, and body lotion as you would expect from a 5-star luxury hotel.” 3
Food
92read from 4 sources · Solid coverage
Location
94read from 1 source · Deep coverage
- “Everyone is here for the convenient location: parks, museums and the Miami Heat sports arena are just steps outside the hotel's front doors. It's also close to public transportation that will zip guests to the airport and around Miami.” 4
- “hope I did all right! We found the InterContinental Hotel in Miami (near the port) to be a really lovely location.” 2
Noise
80read from 2 sources · Light coverage
- “Even though the hotel is in the heart of downtown, my room was surprisingly quiet.” 4
- “Overall, our visit in April 2017 was mostly positive. Those who are interested in peace and quiet should keep in mind the noise issues mentioned above. Also, there was some kind of loud construction work going on outside the hotel, which may or may not be a factor in your stay.” 3
Room
92read from 1 source · Deep coverage
Service
90read from 1 source · Deep coverage
- “The front desk team offered excellent local tips and went out of their way to accommodate requests; concierge handled reservations flawlessly; breakfast staff remembered preferences; and any small issue was resolved immediately with a smile.” 8
- “But the true standout is the staff and service. From check-in to departure, every interaction was warm, prompt, and genuinely helpful.” 8
Bed & Sleep
93read from 1 source · Deep coverage
- “The bed was fluffy and cloud-like, and smell-good Byredo bath products added to the luxury of having two marble-floor bathrooms.” 4
Where it is, how to reach it
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Right in line
On par with what $$ usually buys
Scores level with the mid-range median of 90, across 368 hotels in the same bracket. In Miami it sits 2 points above the local median of 88.
Price bracket
$$
Mid-range
- This hotel
- 90
- Bracket median
- 90
- Index median
- 90
Based on 368 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
Ask for
- 4 mentions
- 1 mention
Avoid
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
Bathroom
61
Noise
59
Value
55
Food
53
Service
48
Room
45
Location
8
View the 69 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
Service19 mentions
- “The mandatory $15 daily service fee is a drawback, but the bay views and friendly service make it a decent option.” 3
- “The front desk team offered excellent local tips and went out of their way to accommodate requests; concierge handled reservations flawlessly; breakfast staff remembered preferences; and any small issue was resolved immediately with a smile.” 8
- “All staff welcomed us like we were home.” 8
- “I found service at the InterContinental professional, friendly and courteous, with an excellent concierge team.” 11
- “We found the InterContinental Hotel in Miami (near the port) to be a really lovely location. It is a very short walk to "Bayside Marketplace" and the hotel staff is very pleasant and helpful.” 2
- “One thing that was quite a big surprise for us: The Hotel Concierge will 'take in" Hertz rental cars as a perk for its guests. We didn't know this prior to arriving at the hotel with our rental car, but checked with the desk to see if it was possible. They only do this for their hotel guests, but it was a nice way to unload our rental car before cruising.” 2
- “The service seemed to be "relaxed" in the evening, which can be a problem for those in a rush.” 3
- “Check-in was smooth and fast, and the friendly front desk attendant was quick to offer tips - like guiding me to the nearby Metrorail's Orange Line, which gets you to the airport for $2.25.” 4
- “The rooms are renovated and look nice but some of the windows can be pretty foggy which can limit the viewing pleasure.” 1
- “Housekeeping kept everything spotless.” 8
- “The lobby is beautiful and the rooms are very art deco and nice.” 2
- “The actual check-in process was fast and the receptionist was welcoming and friendly.” 3
- “What is the service like at the InterContinental Miami? This is a busy hotel, yet somehow the staff never make you feel like a number, and that could be down to the fact that some of them have been team members for decades.” 4
- “The actual check-in process was fast and the receptionist was welcoming and friendly. Even though we had to queue in a slow line due to our late arrival, the warm welcome fixed the first unpleasant impression.” 3
- “Then again, all the restaurants we visited were great and the service in general was quick and polite.” 3
- “The Hotel Concierge will 'take in" Hertz rental cars as a perk for its guests. We didn't know this prior to arriving at the hotel with our rental car, but checked with the desk to see if it was possible. They only do this for their hotel guests, but it was a nice way to unload our rental car before cruising.” 2
- “But the true standout is the staff and service. From check-in to departure, every interaction was warm, prompt, and genuinely helpful.” 8
- “With its attentive (though somewhat overwhelmed) service, decent pool and reasonable gym and spa, it consistently attracts a busy crowd of business travelers and families.” 10
- “The staff was friendly and helpful.” 8
Food8 mentions
- “Toro Toro restaurant awesome as well. Highly recommend.” 8
- “The food during our breakfast at the Ole! restaurant was also excellent. The buffet offered a made-to-order omelet, the choice of pastries was impressive and the staff was friendly and helpful.” 3
- “The buffet at Indigo is varied and extensive enough to have at least something the kids will like.” 10
- “Great work Michael Pantoja at Ole Restaurant! Toro Toro restaurant awesome as well.” 8
- “Great work Michael Pantoja at Ole Restaurant!” 8
- “The Toro Toro restaurant serving Latin American food really was a top-notch experience. I can't say for the whole menu, but at least the smoked swordfish dip and the empanadas we tried were delicious.” 3
- “The food was good in both restaurants, but the mandatory 18% service charge was a disappointment.” 3
- “Chef Richard Sandoval's pan-Latin steakhouse, Toro Toro, delivers spot-on ceviches-my favorite was the Amarillo, made with ahi tuna instead of the typical white fish, in a sweet, yet spicy mango sauce-and specialties like the lomo saltado, featuring beef filet crowned with paper-thin crispy potatoes over creamy jasmine rice.” 4
View3 mentions
- “Newly updated rooms have a modern touch in a palette of subdued blues, creams, pastels and wood accents. They're very comfortable and spacious with marble bathrooms and panoramic windows offering views to Biscayne Bay and Miami's port.” 11
- “This hotel is beautiful! We are on the 19th floor overlooking Biscayne Bay and we can see the Voyager right across the way. The view is breathtaking.” 2
- “All rooms flaunt views - whether of the Miami skyline, the bay, or the ocean - which are so good, you'll wish there were balconies (sadly, there aren't).” 4
Value5 mentions
- “The parking is on site (or at least extremely close) and they have valet which is expensive.” 1
- “I still am amazed at the price the reservations clerk quote in thier sometimes snotty ways compared to what PL or Hotwire will produce.” 2
- “The mandatory $15 daily service fee is a drawback, but the bay views and friendly service make it a decent option.” 3
- “The only downside was the price - $35 for a buffet style breakfast (including an automatically added 18% service charge) is a bit steep.” 3
- “Though the price was reduced considerably be aware it is still a 4 star hotel! (a pot of coffee in the morning from room service for example comes to 15 bucks after all the charges):confused: .” 2
Bathroom4 mentions · 1 filmed
- “So as you come in here to the room, we've got a bathroom here. Really nicely sized.” On camera51:02
- “The bed was fluffy and cloud-like, and smell-good Byredo bath products added to the luxury of having two marble-floor bathrooms.” 4
- “The marble bathroom was clean, had plenty of space, a built-in wardrobe and had all the basic bathroom amenities - shampoo, conditioner, and body lotion as you would expect from a 5-star luxury hotel.” 3
- “The common problem in US hotels, low shower water pressure, was also the case here. So be patient and prepare to spend a bit more time than usual when taking a shower.” 3
Room10 mentions
- “I stayed in a Club Level InterContinental Suite and, with a U-shaped layout, there was plenty of room to bounce between the oversized bedroom and the separate living room, which looked like it was pulled straight from a design magazine.” 4
- “The room was large, clean and well appointed with a large bottle of lotion that was much easier to use than the tiny ones everywhere else.” 8
- “Apart from that, the scenery from our room window was a splendid ocean view; we couldn't have asked for a better one.” 3
- “To make the most of your stay, book a suite with a killer water view and sync your stay around their weekly programming.” 4
- “The room itself was spacious, decorated in warm, cozy colors, with a Keurig coffee machine and a fully stocked mini bar.” 3
- “The room was large, clean and well appointed with a large bottle of lotion that was much easier to use than the tiny ones everywhere else. Plenty of room for 4 of us to get around.” 8
- “Beautiful hotel and we got upgraded to a room with an ocean view which was spectacular.” 8
- “Room and bed extremely comfy and ocean view is a must, worth every penny for that Miami water skyline.” 8
- “In comparison to the atrium, the room looks a bit old and worn-out. There were even a few stains on the carpet.” 3
- “Decor is modern with a a colorful, but not overly bold, palette and up-to-date technologies.” 10
Bed & Sleep1 mention
- “The bed was fluffy and cloud-like, and smell-good Byredo bath products added to the luxury of having two marble-floor bathrooms.” 4
Location13 mentions
- “Had a nice view of the port and watched all 6 or 7 ships dock. There's a full shopping and food area within short walking distance.” 1
- “You can't really see it this evening because I've arrived here a little bit late, but that's okay. It's located, as I said, right on the water here. About a 10-minute walk from Bickl. So, pretty good area.” 5
- “Everyone is here for the convenient location: parks, museums and the Miami Heat sports arena are just steps outside the hotel's front doors. It's also close to public transportation that will zip guests to the airport and around Miami.” 4
- “Rooms are also full of light with sweeping windows that look our over downtown Miami and Biscayne Bay.” 10
- “hope I did all right! We found the InterContinental Hotel in Miami (near the port) to be a really lovely location.” 2
- “InterContinental Miami in Miami overlooks Biscayne Bay, offering a solid downtown location and excellent dining at Toro Toro.” 3
- “No wonder; we are in the center of Miami's business district. It is right next to the ocean and appears to be the perfect location for those who would like to splurge on an amazing cruise.” 3
- “Since parking in downtown Miami can be dreadful, the hotel makes exploring Miami's attractions on foot, or by a quick rideshare, easy.” 4
- “Occupying coveted real estate at the foot of the Miami River and Biscayne Bay in downtown, the InterContinental is one of Miami's original luxury business hotels.” 11
- “And they were fast. It was located near the water and an easy walk or free metro ride to restaurants and shopping.” 8
- “The place is nice and the location is great as well.” 1
- “The location is great! Despite being so central, the property feels calm and welcoming the moment you walk in.” 8
- “Yes, you are literally ON THE EDGE OF THE WATER! Location wonderful. You can walk to Brickell, Bayside and Kaseya easily.” 8
Noise6 mentions
- “Overall, our visit in April 2017 was mostly positive. Those who are interested in peace and quiet should keep in mind the noise issues mentioned above. Also, there was some kind of loud construction work going on outside the hotel, which may or may not be a factor in your stay.” 3
- “While the lobby is modern, the rooms feel slightly worn and suffer from poor soundproofing.” 3
- “Overall, our visit in April 2017 was mostly positive. Those who are interested in peace and quiet should keep in mind the noise issues mentioned above.” 3
- “Maybe the worst aspect of the room was the sound proofing, or the lack of it. You can easily hear commotion in the hallway or what the neighbors are up to. The noise from landing planes can as well be an issue. This was definitely a problem for light sleepers like us.” 3
- “Maybe the worst aspect of the room was the sound proofing, or the lack of it. You can easily hear commotion in the hallway or what the neighbors are up to.” 3
- “Even though the hotel is in the heart of downtown, my room was surprisingly quiet.” 4
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- Noise rests on 2 sources — too thin to rely on.
- 11 sources carry no publication date, so we cannot tell how current they are.
Ask about Intercontinental Miami By IHG
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 51/100We read 11 sources for this property, and pulled 156 traveler insights worth knowing. Last checked 2026-08-24.
0
Editorial
10
Blogs & sites
1
Video reviews
0
Podcast segments
Breadth
38
Depth
41
Freshness
96
Watch this hotel
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 11 cited sources▾
Everything quoted on this page.
- 1IC in Miami : r/ihghotelsresortsreddit.comForum threadDate not stated8 quotes used
“The parking is on site (or at least extremely close) and they have valet which is expensive.”
Read originalreddit.com - 2Intercontinental Miami Review - Florida Departuresboards.cruisecritic.comReview siteDate not stated8 quotes used
“This hotel is beautiful! We are on the 19th floor overlooking Biscayne Bay and we can see the Voyager right across the way. The view is breathtaking.”
Read originalboards.cruisecritic.com - 3Hotel Review: InterContinental Miamialwaysflybusiness.comReview siteDate not stated29 quotes used
“The mandatory $15 daily service fee is a drawback, but the bay views and friendly service make it a decent option.”
Read originalalwaysflybusiness.com - 4InterContinental Miami Review: Iconic Business Hotel ...timeout.comReview siteDate not stated11 quotes used
“I stayed in a Club Level InterContinental Suite and, with a U-shaped layout, there was plenty of room to bounce between the oversized bedroom and the separate living room, which looked like it was pulled straight from a…”
Read originaltimeout.com - 5Hotel Review: InterContinental Miami, an IHG Hotel, 2025youtube.comVideoDate not statedListened for quotes only5 quotes used
“So as you come in here to the room, we've got a bathroom here. Really nicely sized.”
Read originalyoutube.com - 6
Showing 6 of 11 cited · 11 read
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