Hilton Richmond Downtown
Historic Miller & Rhoads department store turned downtown hotel near the Virginia State Capitol.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Housed in the restored Miller & Rhoads department store at 5th and East Broad Streets, this hotel puts guests within a ten-minute walk of the Virginia State Capitol. Reviewers consistently praise the immaculate renovated rooms, indoor pool, and on-site dining at Shula's Steakhouse. However, guests frequently complain about the lack of an executive lounge on upgraded floors and the steep $41 valet parking fee. 41617
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Guests consistently praise the recently renovated rooms, describing them as immaculate, cozy, and styled with contemporary decoration. 74
- Bathrooms earn praise for being spacious and equipped with luxury bath products. 4
- Reviewers highlight the friendly valet staff and courteous, efficient service at reception. 4
- On-site amenities get positive attention, particularly the drinks at Q Rooftop Bar, coffee at Aroma Cafe, and dining at Shula's Steakhouse. 7
The catch
- While guests appreciate the efficient valet staff, some find the mandatory valet service expensive at $41 with no self-parking available. 4
- Standard check-in service receives strong praise, yet loyalty members report disappointment over executive floor upgrades that offer identical room amenities and no lounge. 1
Who it's for
- — Visitors walking to the Virginia State Capitol
- — Guests seeking on-site dining and rooftop city views
- — Travelers wanting a historic department store setting
Skip it if
- — Loyalty members expecting a dedicated executive lounge
- — Drivers looking for cheap self-parking options
Booking direct costs no more here and keeps Hilton Honors points, elite nights and eligible benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 88/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
91- “The spacious bathroom is equipped with luxury bath products.” 4
Location
92- “Its location at 5th and East Broad Streets makes it a great base for exploring downtown, with the Virginia State Capitol just a ten-minute walk away.” 4
- “Conveniently located in Richmond's Financial District, the Hampton Inn & Suites Downtown keeps you within walking distance of dozens of Downtown Richmond's most popular attractions.” 10
Room
89Service
90Bed & Sleep
88Nothing quotable yet on this one — the score leans on the rest of the coverage.
Value
85- “The Hilton Richmond Downtown features an indoor courtyard connected to an indoor pool, and a 24-hour fitness center. Although self-parking was not available, valet parking, though expensive at $41, was convenient with unlimited coming and going privileges.” 4
Where it is, how to reach it
Details checked 2026-08-30
Where it sits
Hilton Richmond Downtown and the 1 other hotel we cover in Richmond. Hover a marker for the hotel; click to open it.
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
On par with what $$ usually buys
Scores level with the mid-range median of 88, across 581 hotels in the same bracket.
- This hotel
- 88
- Bracket median
- 88
- Index median
- 90
Based on 581 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
No reviewer has yet described a room, floor or aspect specifically enough to act on at this property. Room intelligence appears here the moment they do.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 16 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Have family visiting you at school? The Graduate Richmond was made as a comfortable, affordable spot for your loved ones to stay nearby campus.” 10
- “Its location at 5th and East Broad Streets makes it a great base for exploring downtown, with the Virginia State Capitol just a ten-minute walk away.” 4
- “Conveniently located in Richmond's Financial District, the Hampton Inn & Suites Downtown keeps you within walking distance of dozens of Downtown Richmond's most popular attractions.” 10
- “Although the Embassy Suites by Hilton Richmond sits nearly 10 miles northwest of downtown Richmond, Virginia, the property's proximity to the University of Richmond campus makes it a great choice for families visiting college students.” 17
- “Housed in the restored Miller & Rhoads department store, this 250-room hotel puts you in downtown's heart with a historic charm edge over the nearby Marriott, though with fewer meeting spaces and amenities.” 16
- “And though the long distance to Richmond's city center is a drawback (the hotel is located about 15 miles northwest of downtown), guests had little to no gripes with the commute.” 7
- “The valet staff were particularly efficient and friendly.” 4
- “The service at reception was courteous and efficient.” 4
- “Visitors regularly report feeling taken care of by property staff in ways few said they've experienced at other hotels.” 7
- “With tons of event space, detail- oriented staff, and modern, luxurious guest rooms, the Omni is a popular choice for hosting family and friends for wedding weekend festivities.” 10
- “The spacious bathroom is equipped with luxury bath products.” 4
- “Complimentary parking and free daily breakfast (which recent guests praised for its variety of options) are available as well.” 17
- “Travelers also reserve high marks for other convenient on-site amenities, including the Starbucks coffee found at Aroma Cafe and the delectable Shula's Steakhouse (a guest favorite).” 7
- “The Hilton Richmond Downtown features an indoor courtyard connected to an indoor pool, and a 24-hour fitness center. Although self-parking was not available, valet parking, though expensive at $41, was convenient with unlimited coming and going privileges.” 4
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about floor level.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- 13 sources carry no publication date, so we cannot tell how current they are.
Ask about Hilton Richmond Downtown
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 19/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-08-30.
Watch this hotel
We keep reading Hilton Richmond Downtown. Tell us when you're staying and we'll follow it until then — you'll hear from us only when the verdict is rewritten, the score moves, or new reviews land. No daily mail, and the watch closes itself after your stay.
Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
6 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 17 cited sources▾
Everything quoted on this page.
- 10The 16 Best Hotels in Downtown Richmond, VAventurerichmond.comReview site2026-07-20Current5 quotes used
“Have family visiting you at school? The Graduate Richmond was made as a comfortable, affordable spot for your loved ones to stay nearby campus.”
Read originalventurerichmond.com - 4Review: Hilton Richmond Downtown, Richmond, Virginiamilesopedia.comReview site2024-10-16Ageing7 quotes used
“Its location at 5th and East Broad Streets makes it a great base for exploring downtown, with the Virginia State Capitol just a ten-minute walk away.”
Read originalmilesopedia.com - 1Hilton Richmond VAreddit.comForum thread2024-09-20Ageing1 quote used
“They did move the room to the executive floor. Which has no lounge, identical sized rooms and identical amenities. Was disappointed with this lack of status acknowledgment and then deceitful upgrade process to say the le…”
Read originalreddit.com - 11Hilton Richmond Downtownvaweddingsmagazine.comReview site2022-09-13AgeingRead originalvaweddingsmagazine.com
- 212 Best Hotels in Downtown Richmond for 2026travel.usnews.comReview siteDate not statedRead originaltravel.usnews.com
- 3Hilton Richmond Downtown, 501 East Broad Street ...mapquest.comReview siteDate not statedRead originalmapquest.com