Embassy Suites by Hilton Atlanta Airport
Spacious airport suites with full hot breakfasts, marred by airplane noise and inconsistent room maintenance.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
Embassy Suites by Hilton Atlanta Airport provides spacious two-room suites with practical in-room amenities like microwaves and separate work desks. Guests appreciate the full hot breakfast spread equipped with pancake and waffle makers. However, guests frequently complain about lingering room odors, inconsistent housekeeping, and disruptive noise from planes landing overhead. 7118
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- Suites provide functional layouts with microwaves, extra cabinet space, and desks that let travelers separate work from family areas. 48
- The breakfast area serves an expansive hot buffet featuring waffle makers, pancake machines, eggs, bacon, hash browns, and sausage. 11
- Noise from planes landing directly overhead frequently interrupts sleep for guests staying along the flight path. drawn from the full read
The catch
- Bed and pillow quality draws mixed feedback, with some guests finding the beds perfectly comfortable while others report pillows going completely flat even when stacked three high. 12
- Housekeeping standards vary widely, ranging from immaculate rooms to complaints of stale odors, unemptied trash cans, and missing towels. drawn from the full read
- Elevator efficiency divides visitors, with some praising fast service while others experienced ten-minute waits from upper floors. drawn from the full read
Who it's for
- — Travelers wanting a microwave and desk in their suite
- — Guests prioritizing a full hot morning buffet
Skip it if
- — Light sleepers sensitive to overhead plane noise
- — Guests expecting reliable housekeeping and fresh rooms
Seen on camera
22 moments · 5 videos · Embassy Suites by Hilton Atlanta Airport
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“and in here they have a shower with mowing shower heads and drains very nice i'm not going to turn it on”
youtube.com12:22“And then bit of a rolly chair. Although this looks more comfortable than what I've seen in a lot of hotel rooms.”
youtube.com5:00“this is the chicken sausage it's like super dry but you know hotel buffet food really peppery okay jerky”
youtube.com2:03“People that work here have been great. We haven't had any problems.”
youtube.com11:48“this is a room tour of the images suites and centennial park it's a room key green light and here we are beautiful in he…”
youtube.com0:00“they do have nice tvs in here straight elevator etiquette i'm sure in non-coveted times they just play a nice atlanta ar…”
youtube.com7:49“And another thing to know is you do have to pay for valet. On the website, it does say it's included. If you click on th…”
youtube.com14:30“so like if you want to coke here you're paying 125 this is actually not terrible it's not great should be like 75 cents…”
youtube.com8:43“this is like one of the best complimentary fruits i've seen”
youtube.com2:24“But this hotel, so some of the positives, it was clean.”
youtube.com13:22“i love these westinghouse elevators remember as i said this location was built in 1985 and it's built in 1985 and they i…”
youtube.com5:12“i love these water fountains though they kind of do abstract from the view but atrium hospitality did a wonderful job wi…”
youtube.com9:46“as we move around there is the refrigerator space that's a nice size mini refrigerator i like the size of that”
youtube.com2:14“Obviously, we're going to get a king. This room is pretty stripped down. It's pretty basic. We did pay for the room with…”
youtube.com1:04“Room 646, the Embassy Suites, Downtown Atlanta, Centennial Park. What do you think about it, Kaden? It's pretty good. It…”
youtube.com2:16“oh there's a microwave awesome love it so there's a microwave extra cabinet space area there very nice”
youtube.com3:13“corn hash it's like just really salty to me but you know people already got kind of pink sometimes”
youtube.com2:29“those water fountains kind of ruined the view a little bit but here we are the skylight here's the other elevator right…”
youtube.com3:31“But I will give them kudos for putting kingsiz pillows on a king-size bed. But however, you only get one of those. As yo…”
youtube.com6:03“But this one, even with the windows closed and everything, was really noisy. Also, it felt like the room was made for on…”
youtube.com14:03“And in the morning, they actually lost our car. So, it took a really long time for them to find it cuz they didn't reali…”
youtube.com14:42“we are right by centennial park so we don't have much of a view but we have the downtown view it's pretty cool you can s…”
youtube.com7:41Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Paying $5 more direct is likely worthwhile if you value Hilton Honors points, status credit, or on-property benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 68/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
75Food
83Location
81- “Due to our very limited time in the city, it was the perfectly located hotel that allowed us to enjoy the area within walking distance of the hotel.” 8
- “i love these westinghouse elevators remember as i said this location was built in 1985 and it's built in 1985 and they is run by atrium hospitality” 65:12
Noise
81- “these elevators are quite fast quite fast and even though this hotel can get very crowded the elevator service is just still flawless” 6
- “The elevators were always very busy. I hope you don't stay in a room near the top of the building cause your elevator ride will take a while. On the morning of checkout, we waited almost 10 minutes for the elevator to arrive to take us to the lobby.” 12
Room
75- “The spaciousness of the rooms (living room, separate bedroom) are what enable Embassy Suites to stand head-and-shoulders above all of the other major hotel/motel chains.” 12
- “this is a room tour of the images suites and centennial park it's a room key green light and here we are beautiful in here it smells amazing as well” 40:00
Service
75- “Also the lady who cooked the omelets on Sunday morning was the best omelet cook I have seen in years, I was more than happy to give a $10 tip, awesome overall service again” 12
- “when we showed up at the hotel the registration desk employee, Geneva, was one thousand percent extremely nice and welcoming. She is professional and provided quick and easy check-in” 12
Bed & Sleep
77Where it is, how to reach it
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $ usually buys
Scores 20 points below the modest median of 88, across 103 hotels in the same bracket. In Atlanta it sits 16 points below the local median of 84.
- This hotel
- 68
- Bracket median
- 88
- Index median
- 90
Based on 103 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 1 mention
- 1 mention
- 1 mention
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 98 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “Overall, we would never return to this hotel and disappointed that we spent so much money for such poor quality.” 12
- “The purpose of this review is to save others the disappointment that I endured. They charge high rates, but what they deliver is substandard for the price.” 12
- “Very unhappy customer, price was ridiculous for that room. I want my money back.” 12
- “The extra amenities, and discounted point rate made it a great value.” 8
- “And two grills. It looked like they had two waffle makers. They had a pancake maker. They had a yogurt dispenser. They had like hot sandwiches. They had like what looked like maybe where they put cheese and fruit. There seem to be like a lot of options. Nice.” 11
- “Staff is great, love the breakfast, always clean... All around great place to stay.” 12
- “Room wasn't cleaned properly or at all really, trash under pull out couch, blood stains on pull out couch mattress, dried up piss on the toilet, dirty towels in bathroom, was no complimentary snacks and drinks in room like it was supposed to be” 12
- “The rooms are always immaculately clean; the beds are among the most comfortable of any lodging chain and the service provided by staff set the model by which others must be judged.” 12
- “I was in the living room packing and had little clothing on when I heard my door open. it was the housekeeper who did not knock.” 12
- “Most of the staff, with one exception, was very friendly and tried to be helpful.” 12
- “Not at all happy with this customer service.” 12
- “Also the lady who cooked the omelets on Sunday morning was the best omelet cook I have seen in years, I was more than happy to give a $10 tip, awesome overall service again” 12
- “Embassy Suite has very friendly staff for whatever state we are in.” 12
- “The front desk staff was the worst, tried to get answers about the parking and was given different information depending on who you spoke with.” 12
- “Your new breakfast lady leaves MUCH to be desired as we witnessed her EXTREMELY RUDE behavior; NO guest (or STAFF) should have to deal with such rudeness!” 12
- “I have pictures of this week's nightmare. They DO NOT CLEAN ROOMS, every evening coming back I had to complain, drapes torn, trash left in the cans, shower doors with water spots, water left I. The showers they witnessed this themselves” 12
- “First night we didn't have enough towels. We call down to front desk and ask for more and never received them. We go to front desk and they say they do not have any. WTF‼️⁉️” 12
- “The agents at the front desk has no personality, the rooms are old and run down.” 12
- “And another thing to know is you do have to pay for valet. On the website, it does say it's included. If you click on their link, it does say you have to pay, but it's not really clear. They do have a parking lot that looks like you could park in, but they don't let you. So, you do have to pay for valet.” On camera1114:30
- “and the girl at front desk today when I checked out had a bad ** funky attitude. I don't think we wanna go back.” 12
- “Housekeeping neglected our rooms despite multiple complaints, and staff harassed my family, forcing us to stay at the pool all day, making children ill.” 12
- “the staff were rude, I did not meet one staff member that was nice” 12
- “The desk receptionist was Chelsey. She was warm, cheery and very accommodating. She explained what was available to us, e.g. the reception that eve, info concerning breakfast, and other available amenities.” 12
- “Completely unacceptable service for a Hilton property!” 12
- “The best thing about the staff is they are polite and do care about sending back the leftover customers belongings like a cell charger, shoes etc.” 12
- “I have a video of the extent of blood on the curtains if you would care to view, it is very significant amount. Are you joking? I was expecting a discount on my stay. I truly feel this is a legitimate complaint, and OSHA would love to hear how this matter was handled. I filled out a complaint last week, no response. This is horrible customer service.” 12
- “So therefore I now assume it has been stolen by him. This was my 3rd time staying in this hotel and I will never return due to the dishonesty of there staff.” 12
- “when we showed up at the hotel the registration desk employee, Geneva, was one thousand percent extremely nice and welcoming. She is professional and provided quick and easy check-in” 12
- “The sign on our parking space said "Park at your own risk" and had gang signs and graffiti on it. There was no housekeeping service, and we were not advised” 12
- “The customer service was outstanding-everyone was friendly, welcoming, professional, and incredibly helpful.” 12
- “as we move around there is the refrigerator space that's a nice size mini refrigerator i like the size of that” On camera42:14
- “My room would not be cleaned not even upon request. This is not what I expected so I was truly upset especially since the rate I paid was not inexpensive.” 12
- “While at this hotel, I noticed several bags of trash sitting outside of the doors of guests rooms for days.” 12
- “The sofa was old and uncomfortable though the mattress and the linens were very nice.” 12
- “When we went to the front desk both of the staff were short tempered and seemed like they could care less.” 12
- “I was very disappointed with the lack of professionalism by the customer service when calling to cancel my reservation. Two separate times I was hung up on by an employee.” 12
- “oh there's a microwave awesome love it so there's a microwave extra cabinet space area there very nice” On camera43:13
- “The roof over the main area leaks, and the carpeting everywhere is worn and dirty.” 12
- “Lastly, I'd like to comment on the breakfast lady Cathy. We got there after 11:00 on 12/01. She was very friendly and attentive! Asking everyone if everything was okay and if they needed anything.” 12
- “corn hash it's like just really salty to me but you know people already got kind of pink sometimes” On camera52:29
- “The front desk staff were cordial, accommodating and informative. It was pleasant to work with a company who valued customers.” 12
- “The only good thing about this stay was breakfast and the employees was very professional and nice.” 12
- “The staff were all pleasant.” 12
- “and in here they have a shower with mowing shower heads and drains very nice i'm not going to turn it on” On camera612:22
- “The bathroom was so small and disgusting.” 12
- “The bathroom is the worst with toilet issues, a hole in the wall by the showerhead, mold on the tile in the shower, water backing up in the tub when taking a shower.” 12
- “The beds were awful! The bathroom was so small and disgusting.” 12
- “We had never paid so much for a hotel room in our lives ( 400 for one night; a bit less for the remaining nights)... Our hotel room was very dated... I've stayed at 3 star hotels that were nicer.” 12
- “The wallpaper was peeling in many places and the woodwork was banged up and a mess throughout the hotel. Our room: the comforter on the bed had a giant (coffee we think) stain at the top where you have the covers by your face.” 12
- “The air in the room barely worked. Thermostat set to 67 and air wasn't coming on so the room was warm at best.” 12
- “The room was so old. It smelled so old when we walked in.” 12
- “Plus with the extra large room, our family had plenty of space to spread out.” 8
- “Newly built building, well guess what? You guessed correct NO AC!!!! The room was very stuffy!” 12
- “First night after 5hr flight someone's blonde hair on headboard, lamp shade, room smelled horrible, like so oh as been in there.” 12
- “The handicapped room was so small my wheelchair could only go in bathroom, where they have slick tile on the floors...” 12
- “The walls was dirty. Had to ask for clean sheets. The bed sheets was not changed.” 12
- “The spaciousness of the rooms (living room, separate bedroom) are what enable Embassy Suites to stand head-and-shoulders above all of the other major hotel/motel chains.” 12
- “this is a room tour of the images suites and centennial park it's a room key green light and here we are beautiful in here it smells amazing as well” On camera40:00
- “No thanks. We chose to stay in a room with a king bed. The bed was not a king bed. When we went to report this to the front desk, the person said that is Hilton's definition of a king bed.” 12
- “We went in and got checked in. We went to our room and went inside, can't believe how clean the room is, even our bed sheets and pillows is clean.” 12
- “What I thought I paid for and asked for was a Balcony Ocean View 2 room suite. What I got was a patio, no ocean view but view of noisy patio.” 12
- “A room with 2 Queen beds, does not allow for anyone to walk around the bed to get into them, the beds are so close to the walls, you can't get through.” 12
- “The agents at the front desk has no personality, the rooms are old and run down.” 12
- “I had food in the room from a previous guest and a broken chair in the room. The pullout bed had stains and I called down for a blanket and never received it.” 12
- “My night stand in my room was being held up because it was against the wall. Couldn't wait to check out.” 12
- “When I tell you it was a double disaster. We got to our room same thing. Carpet was stink and wet, no air circulation.” 12
- “The sofa bed was a torture device, reminiscent of the 1960s, and it may have been that old.” 12
- “Obviously, we're going to get a king. This room is pretty stripped down. It's pretty basic. We did pay for the room with points. So, it was about 40,000 points for us to stay the night here.” On camera111:04
- “The TV should be able to swivel towards the sofa area or bed area. We enjoyed our dinner in the Christmas decorated Speak Easy Room. Beautifully decorated!” 12
- “Room 646, the Embassy Suites, Downtown Atlanta, Centennial Park. What do you think about it, Kaden? It's pretty good. It's a nice room. Smells good.” On camera22:16
- “But this one, even with the windows closed and everything, was really noisy. Also, it felt like the room was made for one person because there were no plugs on both sides of the bed.” On camera1114:03
- “The room itself was in poor condition. The room had a horrible smell, dirty clothes from the previous guest, dog poop all around the balcony door.” 12
- “The good things: the Cuisinart coffee machine in the room worked perfectly.” 12
- “Staff is great, love the breakfast, always clean... All around great place to stay.” 12
- “If it wasn't for the BREAKFAST (being big on breakfast), we would have left.” 12
- “this is the chicken sausage it's like super dry but you know hotel buffet food really peppery okay jerky” On camera52:03
- “and then last but not least mr grits another classic southern breakfast dish i didn't put salt or pepper in it so it's just like really bland but i'm sure if you did salt and pepper this would be really good” 5
- “Breakfast had little to be desired... Will never go to another Embassy Suites, they used to be my favorite go to.” 12
- “the breakfast, was cold, there were flies all over the place.” 12
- “Considering breakfast was at a Ruth's Chris Steak House, the breakfast was no better than what we had at a Hampton Inn the night before. I would have really liked to see the breakfast have more creative options.” 8
- “We stacked them 3 high and they still went flat. This was not the typical Embassy breakfast. It was subpar at best.” 12
- “As part of your stay at the Embassy Suites Atlanta, you get access to cooked-to-order breakfast at the onsite Ruth's Chris Steak House. This is the one aspect that I anticipated a great breakfast and was rather disappointed.” 8
- “Guests can enjoy complimentary drinks, including wine, beer, and alcohol, as well as light snacks. This was a perfect way to keep our kids fulfilled with light, healthy snacks until dinner.” 8
- “The breakfast was no good either.” 12
- “The only plus is the breakfast and the evening reception which were both very good.” 12
- “The only reason I gave the hotel 2 stars is that their breakfast buffet was good; however, my husband came down with stomach flu a day later, so again, cleanliness is an issue.” 12
- “Due to our very limited time in the city, it was the perfectly located hotel that allowed us to enjoy the area within walking distance of the hotel.” 8
- “The hotel is ideally situated a 10-minute drive from Hartsfield-Jackson Atlanta International Airport.” 7
- “Parking is good and they are close to shopping, entertainment and places like Busch Gardens, Disney World.... Convenient when vacationing.” 12
- “The perfect 3-star Embassy Suites By Hilton Atlanta Airport College Park hotel offers spacious rooms in a business district, 3.1 miles from the kid-friendly Delta Flight Museum.” 7
- “i love these westinghouse elevators remember as i said this location was built in 1985 and it's built in 1985 and they is run by atrium hospitality” On camera65:12
- “The elevators were always very busy. I hope you don't stay in a room near the top of the building cause your elevator ride will take a while. On the morning of checkout, we waited almost 10 minutes for the elevator to arrive to take us to the lobby.” 12
- “these elevators are quite fast quite fast and even though this hotel can get very crowded the elevator service is just still flawless” 6
- “The biggest concern was the loud noise we heard every evening and every morning from the elevator.” 12
- “Couldn't sleep. Very noisy. A lot of teenagers present.” 12
- “While the view outside may not have been the best, the hotel is situated exactly next door to Centennial Olympic Park, as well as the Georgia Aquarium and World of Coke.” 8
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about position on the floor.
- Noise rests on 3 sources — too thin to rely on.
- 12 sources carry no publication date, so we cannot tell how current they are.
Ask about Embassy Suites by Hilton Atlanta Airport
Answered only from the coverage cited on this page. If nobody has written about your question, it will say so rather than guess.
How much we read
Deep coverage · 56/100We read 12 sources for this property, and pulled 140 traveler insights worth knowing. Last checked 2026-08-24.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
3 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 12 cited sources▾
Everything quoted on this page.
- 1Embassy Suites by Hilton Atlanta Airportmapquest.comReview siteDate not statedRead originalmapquest.com
- 2Atlanta Embassy Suites Downtown/Centennial Park - Full Tour ...youtube.comVideoDate not statedListened for quotes only6 quotes used
“People that work here have been great. We haven't had any problems.”
Read originalyoutube.com - 3Embassy Suites by Hilton Atlanta Airportparksleephotels.comReview siteDate not statedRead originalparksleephotels.com
- 4Embassy Suites at Centennial Park in Atlanta, Georgia | 2 ...youtube.comVideoDate not statedListened for quotes only7 quotes used
“this is a room tour of the images suites and centennial park it's a room key green light and here we are beautiful in here it smells amazing as well”
Read originalyoutube.com - 5Got the 2 Room Suite - 1 King Bed at the Embassy Suites!youtube.comVideoDate not statedListened for quotes only5 quotes used
“this is the chicken sausage it's like super dry but you know hotel buffet food really peppery okay jerky”
Read originalyoutube.com - 6Full Hotel Tour: Embassy Suites Atlanta Galleria, Atlanta, GAyoutube.comVideoDate not statedListened for quotes only7 quotes used
“and in here they have a shower with mowing shower heads and drains very nice i'm not going to turn it on”
Read originalyoutube.com
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