DoubleTree by Hilton Hotel El Paso Downtown
Downtown base next to City Hall offering high-floor city views alongside notable pool-area noise and small bathrooms.
The verdict
Pick a traveller type to re-weight the scores and re-rank the rooms around what you actually care about.
DoubleTree by Hilton Hotel El Paso Downtown provides a walkable location right next to City Hall with friendly service and signature warm cookies. The property features scenic city vistas from the 7th-floor pool and top-floor ballroom. However, guests frequently complain about loud noise echoing into pool-facing rooms, tight bathroom quarters, and inconsistent room maintenance. 15113
Every line below traces back to something a traveler actually wrote — open a line to read the original sentence and follow it to the source.
What travelers noticed
- The downtown location next to City Hall is consistently praised as safe, pedestrian friendly, and convenient to local hospitals. 1511
- Guests agree that the 7th-floor pool deck and the 17th-floor Franklin ballroom provide great views overlooking the city. 11
- Rooms facing the large pool area suffer from significant echo and noise that carries from daylight until late evening. 3
- Bathrooms are consistently criticized for being cramped with odd layouts where the sink and counter are placed in the bedroom area. 311
The catch
- While some guests describe the rooms as super clean and well maintained, others complain of foul odors, stained carpets, and broken fixtures. drawn from the full read
- Reviewers disagree on sleep quality, with some finding the sweet dreams mattress comfortable while others report squeaky and uncomfortable beds. 1311
Who it's for
- — Walkable downtown stays near City Hall
- — Guests needing proximity to nearby hospitals
Skip it if
- — Light sleepers sensitive to loud pool echoes or thin walls
- — Travelers expecting a standard private bathroom layout
Seen on camera
10 moments · 1 video · DoubleTree by Hilton Hotel El Paso Downtown
Each moment is pulled at the second a cited reviewer said the words. Play it here, or open the original video at that timestamp.
“I did have breakfast and it was tasty and well served”
youtube.com1:20“The pool located on the seventh floor provides breathtaking views of the city”
youtube.com2:18“the coolest part is the view from the Franklin ballroom at the top of the hotel on the 17th Floor the meeting reception…”
youtube.com3:41“the rooms here are quite spacious each room comes equipped with a sweet dreams mattress which was pretty comfortable a 5…”
youtube.com4:35“each room comes equipped with a sweet dreams mattress which was pretty comfortable”
youtube.com4:40“there are ample standard outlets in the room but unfortunately there are no USB ports”
youtube.com5:21“unfortunately the room does not include a mini fridge”
youtube.com5:33“for the large living space that's provided in the room the bathroom is rather small and cramped with next to no counter…”
youtube.com5:52“the hotel is clean and convenient to many locations downtown”
youtube.com6:34“the rooms themselves show considerable wear and tear the hotel is definitely showing its age and could reasonably go thr…”
youtube.com6:38Frames are citations: each one links to its second in the source video, attributed to the creator who filmed it. Nothing here is supplied by the hotel. Creators who want a moment removed can ask and we take it down.
Paying $5 more direct is likely worthwhile if you value Hilton Honors points, status credit, or on-property benefits.
Prices shown are an estimated range, not a live quote — the booking site confirms the real rate for your dates.
This sits inside our estimated range for this hotel.
Confidence: low · modelled estimate, not a live quote. Check the supplier for the real rate on your dates.
Score breakdown
How the 80/100 is built, category by category — each one with the strongest thing travelers actually said, and the source it came from.
Bathroom
86Location
89Room
83Service
83Bed & Sleep
84- “each room comes equipped with a sweet dreams mattress which was pretty comfortable” 114:40
Value
79- “Will mention in case your vision will be affected during the stay that the restaurant on the main floor is very nice (kind of expensive, but not crazy), but the bathrooms are bit far away and confusing to get to even with half decent vision.” 15
Where it is, how to reach it
Details checked 2026-08-29
Stay value
How this property reads against the hotels we cover alongside it. Measured on review evidence, not on a nightly rate.
Falls short of what $ usually buys
Scores 6 points below the modest median of 86, across 223 hotels in the same bracket.
- This hotel
- 80
- Bracket median
- 86
- Index median
- 90
Based on 223 comparable hotels.
Which room to ask for
What reviewers say about where to sleep inside this building — by room number where one is named, and otherwise by floor, wing, aspect and position. Every line opens onto the quotes behind it.
- 1 mention
No location within the hotel draws repeated complaints yet.
Where travelers agree — and don’t
The topics reviewers split on most. A wide bar means your experience depends on which room you get — or whose opinion you trust.
View the 51 things travelers said behind this verdict▾
Quotes run exactly as travelers wrote them — spelling and all. We trim for length, never for tidiness.
- “And you had a host that you were expected to tip for saying "sit anywhere you want" and "how's the food you got from the buffet," I mean the guy was super nice and hard working and I was happy to tip him like 40%, cuz of all the crap he was taking from the other customers (one guy walked out cuz they wouldn't make him a personalized egg white omelet).” 3
- “Breakfast was absolutely horrible, I've never been more disappointed. There were no plates, forks, spoons, coffee, cream, pastries or bread, and this is at 8:30 btw. All they had were eggs, bacon, greasy tater tots, corn flakes and fruitloops and the juice was watered down.” 13
- “$25 for breakfast seems pretty steep. Guessing you booked the lowest rate possible.” 3
- “Choice also has free breakfast, while had to pay $25 for the same exact thing this morning.” 3
- “The food itself was the exact same as at choice (though I will admit the quality of the actual cooking at choice free breakfast can vary quite a bit).” 3
- “The food tasted like condoms.” 15
- “Yea my wife and I stayed at a cambria, and its basically what you said, maybe a step down, and business otiented. But everything was fancy and we got upgraded to their best room, ritzy bar, good food, felt hoppin.” 3
- “That adds ups quickly. They also charge for breakfast!” 3
- “I did have breakfast and it was tasty and well served” On camera111:20
- “The hilton garden inn by utep is pretty nice, and it's also in an area where there's a lot of places to walk to and hang out!” 4
- “the hotel is clean and convenient to many locations downtown” On camera116:34
- “Arabella3516 • 2年前 It's a nice hotel. It's a nice hotel. I've stayed there a few times - safe area, walking distance to a lot of shops and restaurants.” 15
- “I stayed here for a 2 week quarantine back in the middle of the pandemic and I was quite happy with it! I didn't get a chance to use any of the amenities (obviously) but the location is very convenient - next to Eaton centre and walking distance to st.patrick station.” 15
- “Safe neighbourhood, decent looking hotel. Very convenient in terms of access to subway and transit.” 15
- “I've stayed there a few times - safe area, walking distance to a lot of shops and restaurants.” 15
- “I didn't get a chance to use any of the amenities (obviously) but the location is very convenient - next to Eaton centre and walking distance to st.patrick station.” 15
- “I've been twice in the past two years, perfectly serviceable hotel in a good location.” 15
- “Nice hotel, good location, and amazing cookies.” 15
- “Walls are paper thin, carpet feels like concrete, bathroom door didn't shut and would open, the toilet won't flush properly, and the ac smells like chemicals and is loud af.” 13
- “for the large living space that's provided in the room the bathroom is rather small and cramped with next to no counter space” On camera115:52
- “The beds are functionally the same, you get a sink, a bath, DT has a better tv, while quality inn has more plugs for my phone and a desk lamp, etc etc.” 3
- “The bathroom layout is odd in that the counter and sink are in the bedroom, not bathroom.” 3
- “Walls are paper thin, carpet feels like concrete, bathroom door didn't shut and would open, the toilet won't flush properly, and the ac smells like chemicals and is loud af. There's a mini fridge with a cheap microwave on top just sitting there not plugged in.” 13
- “The Doubletree's right next to City Hall, very pedestrian friendly and safe area, lots of tourists.” 15
- “I mean there's a bar, the staff seems a little more seasoned and professional, and the building seems a little better maintained, but I'm paying double just for the room what I could pay for a quality inn, even without my friends and family discount.” 3
- “Friendly staff and comfortable rooms.” 15
- “Location is good. Front desk staff were nice” 15
- “I've stayed a few times, it's nice and you get a warm cookie when you check-in. Great location to the hospitals too.” 15
- “Stayed there a lot pre-pandemic as it was the hotel my work used for conferences and for out of town guests. Nice rooms especially if you're an HHHonours member.” 15
- “One time many years ago I had talked up a DT and how great it was and took some relatives there and one of them asked if they could have an extra cookie and the Front Desk was so rude about saying no.” 13
- “Nice rooms especially if you're an HHHonours member.” 15
- “Hard to rate. Staff friendly. Rooms clean and big enough.” 3
- “The Best Western North York is in the suburbs in a lower income area. The Doubletree's right next to City Hall, very pedestrian friendly and safe area, lots of tourists.” 15
- “The staff were beyond rude. The food tasted like condoms.” 15
- “I mean the guy was super nice and hard working and I was happy to tip him like 40%, cuz of all the crap he was taking from the other customers (one guy walked out cuz they wouldn't make him a personalized egg white omelet).” 3
- “Hard to rate. Staff friendly.” 3
- “My god that best western North York was like I don't even know. The staff were beyond rude.” 15
- “Will mention in case your vision will be affected during the stay that the restaurant on the main floor is very nice (kind of expensive, but not crazy), but the bathrooms are bit far away and confusing to get to even with half decent vision.” 15
- “the rooms here are quite spacious each room comes equipped with a sweet dreams mattress which was pretty comfortable a 55 in television free Wi-Fi and an older clock radio” On camera114:35
- “unfortunately the room does not include a mini fridge” On camera115:33
- “Cheap cuisinart coffee maker which is always disappointing.” 13
- “I stayed there once while doing jury duty and it was nice! super clean room and they brought us all slippers” 15
- “I stayed there 2 years ago. Bed was shitty and the room was clean-ish.” 15
- “I stayed there 2 years ago. Bed was shitty and the room was clean-ish. Location is good.” 15
- “The DT in San Juan, PR is excellent. I stayed in a room with a balcony on the main level. Absolutely no complaints. Even asked for a second cookie and was graciously given one.” 13
- “there are ample standard outlets in the room but unfortunately there are no USB ports” On camera115:21
- “The room is pretty much the exact same, except most of the Choice hotels I've stayed at have a microwave, and a desk lamp. DT has neither.” 3
- “Half of the hotel faces out to the large pool area which can be so noisy from daylight until after ten. Those facing the pool, all, will never know quite. The design causes a huge echo and you can hear everything, every conversation, every child scream.” 3
- “Will mention in case your vision will be affected during the stay that the restaurant on the main floor is very nice (kind of expensive, but not crazy), but the bathrooms are bit far away and confusing to get to even with half decent vision.” 15
- “each room comes equipped with a sweet dreams mattress which was pretty comfortable” On camera114:40
- “the coolest part is the view from the Franklin ballroom at the top of the hotel on the 17th Floor the meeting reception area has huge windows that Overlook the city and offer an amazing view” On camera113:41
What we still don't know
What we can’t tell you yet, said plainly. These close as we read more coverage of this hotel.
- No reviewer has named an individual room number here yet.
- Nothing reliable said about room types.
- Nothing reliable said about building or wing.
- Nothing reliable said about which side it faces.
- Nothing reliable said about view.
- Nothing reliable said about position on the floor.
- 14 sources carry no publication date, so we cannot tell how current they are.
Ask about DoubleTree by Hilton Hotel El Paso Downtown
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How much we read
Deep coverage · 20/100We read 0 sources for this property, covering 0 traveler mentions, boiled down to 0 traveler insights worth knowing. Last checked 2026-08-29.
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Sources
Everything quoted on this page, grouped by traveler insights, outlets, and video & podcast. Counts beside each group show everything we’ve read of that kind; no one kind can carry the score on its own.
5 of 6 summary lines above are traced to specific quotes. The rest summarise the read as a whole rather than any single document.
View all 16 cited sources▾
Everything quoted on this page.
- 13Worst doubletree experience ever. : r/Hiltonreddit.comForum thread2023-10-28Ageing11 quotes used
“Breakfast was absolutely horrible, I've never been more disappointed. There were no plates, forks, spoons, coffee, cream, pastries or bread, and this is at 8:30 btw. All they had were eggs, bacon, greasy tater tots, corn…”
Read originalreddit.com - 4Hotel Reviews : r/ElPasoreddit.comForum thread2015-05-15Ageing1 quote used
“The hilton garden inn by utep is pretty nice, and it's also in an area where there's a lot of places to walk to and hang out!”
Read originalreddit.com - 1The DoubleTree by Hilton Hotel El Paso Downtowndowntownelpaso.comReview siteDate not statedRead originaldowntownelpaso.com
- 24 Doubletree By Hilton El Paso Downtown Hotel | 2026 Priceselpasohotels.orgReview siteDate not statedRead originalelpasohotels.org
- 3Stayed at Double Tree for the first time. Am I missing ...reddit.comForum threadDate not stated22 quotes used
“And you had a host that you were expected to tip for saying "sit anywhere you want" and "how's the food you got from the buffet," I mean the guy was super nice and hard working and I was happy to tip him like 40%, cuz of…”
Read originalreddit.com - 5DoubleTree by Hilton Hotel El Paso Downtown Parkingspothero.comReview siteDate not statedRead originalspothero.com